Commercial Accounts Manager

ADESA, a Carvana owned company, currently the nation’s second-largest physical wholesale vehicle auction  operating over 50

locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics

management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations

also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who

enjoy serving our customers.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun,

fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in

facilities, digital auction capabilities, and supporting our customer’s growth! We are looking for great people who want to take

this journey with us. Get a sneak peek into life at ADESA!

As an ADESA Assistant General  Manager, you will lead a high performing vehicle operations team and support the customer

experience at an auction site.  Our AGMs maintain a strong understanding of operational, sales, and financial processes.  Those

who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We

are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for

leadership, integrity, adaptability, and positivity.

The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career

in the fast-paced automotive world.   You'll be at the forefront of innovation, applying operational, sales, and financial

abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential

across our organization.  If you thrive in a high expectation, high accountability role and are ready to accelerate your career

with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success.

A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team.  You

will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our

business growth in an innovative atmosphere as a valued member of our ADESA community.

• Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale,

and team collaboration.

• Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
• Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and

communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action

on infractions of company policies and procedures as defined in the employee disciplinary policy.

• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated

manager, or other corporate sources.

• Frequently and effectively communicate across the team and ensure the flow of cross functional communication between

departments.

• Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of

maximum sales volume in the most profitable way possible.

• Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and

maximization of technology.

• Ensure the use of marketing tools on selected customer accounts as instructed.
• Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and

marketing department.

• Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager.  Manage sales records,

controllable expenses and cost items affecting profitability.

• Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements,

and other directives.  Advise and assist with corrective procedures or collecting outstanding receivables, if needed.

• Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and

positive manner and act as the at-auction point person for customer related needs.

• Ensure that fast and friendly service is provided to all customers in support of growth to the customer base.   Resolve any

customer complaints in a friendly, courteous manner.  Advise the General Manager or designated manager of all serious

complaints or incidences.

• Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the

process with strong understanding of processes, collaboration across the organization, and communication internally.

• Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.

• Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and

safety.

• Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies,

procedures, and applicable state and federal laws are always followed.

• Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
• Ability to always demonstrate polished and professional behavior
• Strong communication and presentation skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through with both internal partners and external customers
• Forward-thinking; adept and comfortable with change; ability to act as a “change champion”
• Detail oriented and consistent in the execution of job duties

• High School or GED required
• College education preferred
• 5+ years of people management experience
• 7+ years of customer service experience
• Automotive/auction experience preferred
• CRM experience preferred
• Must be 18 years of age and have a valid driver’s license

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Relocation Assistance | Holiday and Paid Time Off | Education and Equipment Reimbursement

Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any

reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
• Frequent – standing, watching, touching, listening, walking, talking
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical,

Administrative, Machine Operators (including inspection) positions.

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside

weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory

systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum

dispensing operations.

• Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job

description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this

position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related

duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the

minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any

reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race,

color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or

physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also

prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities

that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without

notice.