Operations Excellence Manager

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. WHAT YOU’LL BE DOING As Retail Operations Excellence Manager, you own the operational excellence agenda across a portfolio of priority retail partners in your country. Your core mission is to improve Perfect Order Fulfillment Ratio (POFR) by reducing UFI, PRE-INF, cancellations, and other store-level reliability issues. You diagnose and define net-new improvement workstreams where none exist, lead cross-functional projects end-to-end with minimal guidance, and turn root-cause insights into scaled operational programs. DAY-TO-DAY IN THIS ROLE YOU’LL PERFORMANCE MANAGEMENT * Track and analyze POFR and its key operational drivers, especially UFI, Merchant Cancellations, PRE-INF, Substitution %, and store-level reliability signals. * Define the  improvement roadmap across priority merchants, prioritising where the biggest POFR gains sit, and identify the root causes behind weak operational performance. * Lead recurring operational reviews with priority merchants and follow up on agreed actions until improvement is sustained. IN-STORE OPERATIONS * Conduct regular store visits, picker coaching, and staff training using the global store visit and operational excellence materials. * Build and maintain strong working relationships with store managers, regional managers, and merchant operational counterparts. OPERATIONAL IMPROVEMENT PROJECTS * Own end-to-end delivery of cross-functional operational workstreams — substitution guidance, picker workflows, inventory and data-quality improvements,. * Run pilots with merchants, capture learnings, and share clear recommendations to improve picking efficiency, substitution behavior, inventory accuracy, and item data quality. CROSS-FUNCTIONAL COLLABORATION * Represent retail operations in product and analytics discussions such as metric definitions, substitution flows, and availability logic, and influence roadmap priorities on behalf of the cluster. * Work closely with Cluster Heads, Regional Retail Ops, Product, Support; * Partner with Account Managers to secure merchant commitment, align on priorities, and support operational improvements. OUR HUMBLE EXPECTATIONS * Proven track record in driving commercial growth and optimizing performance within retail or partner management environments; * Solid negotiation skills with experience re-negotiating commercial terms to build sustainable, mutually beneficial partnerships; * Experience collaborating cross-functionally with Sales, Operations, and Merchant Services teams to align objectives and streamline processes; * Results-oriented, proactive, and adaptable to a fast-paced, evolving business environment; * Passionate about using insights and data to deliver measurable business impact and long-term partner value; * Excellent communication skills, fluency in Romanian and  English is a must; WHAT WE OFFER * A fast-growing tech company with lots of career opportunities, both locally and internationally; * Medical subscription – Regina Maria; * Meal tickets; * Monthly budget for sports activities; * Employee Assistance Programme - therapy and wellbeing; * Employee discount on all Wolt orders. NEXT STEPS If you're ready to learn, contribute, and grow within a collaborative environment, we’d love to hear from you! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Bigblue

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. The role At Bigblue, warehouse operations are the heartbeat of our promise to merchants. As an Ops Excellence Manager, your mission is to ensure our fulfillment engine runs faster, leaner, and more consistently while paving the way for scalable growth. You will drive continuous improvement initiatives, help standardize best practices across our partner warehouses, and contribute to key mid-term projects that enable us to handle more volume at lower cost, all while partnering closely with our Product & Tech teams to shape the evolution of our in-house WMS. This is a hands-on, high-impact role, reporting to the Head of Ops Excellence, and working cross-functionally with Operations, Product, Finance, and Data teams.   What you'll do   🚀 Support operational improvements - Execute Operations Excellence initiatives across EU warehouse network, with a strong focus on implementation and follow-through - Help document, test, and deploy standard operating procedures (SOPs) to improve productivity, accuracy, and cost efficiency - Contribute to building the tools, processes, and routines that enable scalable and reliable operations - Work closely with site teams to understand operational constraints and help translate them into practical improvements - Assist in collecting and analyzing data to identify improvement opportunities   🧩 Execute improvement projects - Support cross-functional improvement projects (layout optimization, process redesign, digitalization, tooling implementation) - Execute small-to-medium projects with guidance: problem analysis, data collection, solution testing, implementation support, and tracking - Help scale best practices across the network, ensuring consistency while adapting to local realities - Prepare clear project updates, analyses, and recommendations for Operations Excellence leadership - Participate in project planning sessions and contribute ideas for process enhancements   📈 Track performance & support impact measurement - Help build and maintain operational dashboards (productivity, quality, costs) - Monitor KPIs and flag deviations, risks, or improvement opportunities to your manager - Support the measurement and documentation of improvement initiatives - Participate in post-implementation reviews and continuous improvement discussions - Assist in creating reports and presentations on operational performance   🤝 Collaborate across Operations, Technology & Finance - Work with Technology teams to help communicate operational challenges and test system improvements - Collaborate with Finance and Data Analysts to understand cost drivers and operational metrics - Coordinate with Fulfillment, Transportation, and Customer Service teams to support end-to-end operational improvements - Build relationships with site operators and team leads to gather feedback and insights   🌍 Contribute to a culture of continuous improvement - Support a data-driven, problem-solving mindset within operations - Help empower site teams to identify and address performance issues - Actively contribute ideas and learn from operational challenges - Participate in knowledge-sharing sessions and training initiatives   🎯 What we're looking for 5-7 years of experience in operations, consulting, supply chain, industrial engineering, process improvement, or a related field Strong analytical skills and comfort working with data (Excel/Google Sheets required; SQL is a plus) Hands-on approach with willingness to spend time on the warehouse floor Ability to travel as needed to support areas of responsibility. Domestic and regional travel estimate average 50% (subject to change based on business need). Clear communicator, able to work effectively with both frontline operators and management Self-motivated, detail-oriented, and eager to learn in a fast-paced operational environment Bachelor's degree in Engineering, Operations, Supply Chain, Business, or a related field Experience with Lean, Six Sigma, or other continuous improvement skills or certifications Experience in data analysis and creating actionable insights from operational data Knowledge of warehouse management systems or logistics operations Ability to manage multiple priorities and adapt to changing business needs Why join Bigblue? 💼 High-impact leadership role at the heart of Bigblue’s growth and customer success. 🚀 Fast-growing scale-up with a well-funded roadmap and bold ambitions. ⚙️ Room to build and innovate: create a PS function from the ground up. 🌍 Pan-European scope: support leading omnichannel brands across multiple markets. 🍱 10€ meal voucher per worked day (55% paid by Bigblue) 🧘‍♀️ ClassPass membership for fitness & wellness. 🖥️ MacBook or your preferred setup to do your best work. 🩺 100% health insurance coverage with Benefiz. 💙 Founders-led company where operations are truly core to the mission.     Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.    

Einhundert Energie

DEINE AUFGABEN * Übernimm bei uns die strategische und operative End-to-End-Verantwortung für unsere Kernprozesse von der Anmeldung bis zur Abrechnung, um Bottlenecks radikal zu eliminieren und das Fundament für unsere nächste Skalierungsstufe zu bauen * Definiere die KPIs, die für unser Wachstum wirklich zählen, und schaffe mit datengetriebenen Dashboards eine verlässliche Single Source of Truth für strategische Managemententscheidungen * Mit einer natürlichen Allergie gegen Ineffizienzen identifizierst du wiederkehrende Aufgaben im Tagesgeschäft und automatisierst diese pragmatisch mit No-Code oder KI Tools   * Du testest neue Lösungen direkt, erkennst die Grenzen von No-Code-Ansätzen frühzeitig und überführst erfolgreiche Workflows in nachhaltige technische Anforderungen für unsere Tech-Teams * Deine Initiativen begleitest du mit maximaler Eigenverantwortung von der ersten Idee bis zur erfolgreichen Einführung und verankerst neue Prozesse langfristig in den Fachbereichen DEIN PROFIL * Du bringst mehrjährige, fundierte Erfahrung im Bereich Operations, Prozessmanagement oder Operational Excellence aus einem dynamischen Startup-, Scale-up- oder Tech-Beratungsumfeld mit * Du hast dein Studium im Bereich Wirtschaft, Informatik, Ingenieurwesen oder einer vergleichbaren Fachrichtung erfolgreich abgeschlossen und setzt dieses starke analytische Fundament gezielt ein, um komplexe Systeme in einem datengetriebenen Umfeld erfolgreich zu skalieren * Dich zeichnet deine Umsetzungsstärke aus, indem du neue Ideen als schnelle MVPs testest, ohne dabei den Blick für Qualität und eine nachhaltige Systemarchitektur zu verlieren * Du gehst komplexe, unstrukturierte Fragestellungen analytisch an, erkennst systemische Zusammenhänge und triffst Entscheidungen konsequent auf Basis von Daten statt Bauchgefühl * Du besitzt praktische Erfahrung mit modernen Automatisierungs-Tools und nutzt KI-Anwendungen gezielt, um die Effizienz der operativen Teams auf ein Maximum zu heben * Du bist ein starker Kommunikator auf Augenhöhe, der komplexe technische Themen verständlich vermittelt und sowohl operative Teams als auch Tech-Kolleg:innen für innovative Lösungen begeistert   Wir freuen uns auf deine Bewerbung! Unabhängig von Alter, Geschlecht, Herkunft, Behinderung oder sexueller Identität sind alle qualifizierten Bewerbungen bei uns herzlich willkommen. WARUM WIR? * 100% Nachhaltigkeit: Leiste deinen wertvollen Beitrag zum Klimaschutz, indem du zusammen mit uns den Ausbau von Photovoltaikanlagen auf Mehrparteienhäusern voranbringst * 100% Community: Werde zentraler Teil eines dynamischen Energie-Startups mit top ausgebildetem und engagiertem Team. Gemeinsame Events gehören dabei genauso zu unseren Werten wie geteilte Entscheidungen und gegenseitige Wertschätzung * 100% Flexibilität: Arbeite wo und wann es für dich am besten ist, denn bei uns sind Arbeit und Privatleben wirklich vereinbar. Es erwarten dich: * Flexible Arbeitszeiten * 30 Tagen Urlaub p.a. + frei an deinem Geburtstag * Hybrides und mobiles Arbeiten * Workation im EU-Ausland * Möglichkeit zum Sabbatical * 100% Benefits: Profitiere von unserem Mobilitäts- und Gesundheitsbudget und erhalte ein Jobrad und/oder ein Deutschland-Ticket. Profitiere auch von einer Betrieblichen Altersvorsorge, einem Zuschuss zur Urban Sports Club Mitgliedschaft und unserer Online-Plattform für mentale Gesundheit, die dir jederzeit zur Verfügung steht. Freigetränke in unseren Ehrenfelder und Berliner Büros gehören natürlich auch dazu