Senior Service Designer

Reaktor

We're looking for a Senior People Operations Partner / HRBP to lead the day-to-day people operations for Reaktor Japan. Our Tokyo office is still a compact team. That means this role is hands-on by design. You will own the everyday mechanics of local HR, stay close to the team, and help leaders make careful people decisions when the situation calls for it. You will also be one of the main links between Japan and Reaktor's global People/HR teams. This role involves more internal English communication than many of our client-facing roles in Japan. You will need to discuss people processes, compensation, performance, employment practices, and sensitive employee topics with colleagues outside Japan, and then make those discussions work in the Japanese legal and cultural context. The interview process will include both English and Japanese conversations. WHAT YOU'LL DO * Run people operations for the Japan office Manage the employee lifecycle from pre-onboarding to offboarding. This includes onboarding logistics, leave and attendance, performance cycle administration, employee data, routine HR questions, and employee documentation. * Handle local labor and compliance work Keep Japan HR operations aligned with local labor law, company policies, and the rules of employment. Work with external partners on payroll, social insurance, annual health checks, expense-related processes, and other local HR administration. * Help people join and settle in Support new joiners coming from Japan and from overseas. Make sure they understand the basics: how we work, which tools we use, what matters in our culture, and who they need to know during their first weeks. * Connect global People practices with Japan Work with global People/HR colleagues on performance, compensation, organizational changes, and other people processes. Make global guidance clear, compliant, and workable for the Japan office. * Advise local leadership on people matters Support local leaders on team health, engagement, retention, organizational changes, performance topics, and employee relations. Bring facts, context, and judgment. Some signals will come from data. Others will come from conversations. * Support recruiting from a People perspective Work with Talent Acquisition and hiring teams when People/HR input is needed. This may include job descriptions, interview process clarity, candidate experience, or employer brand input. * Contribute to the office community Work with office administration and team members on office practices, events, benefits, and wellbeing. Help keep our flat and transparent culture visible in the way people actually work together. WHAT YOU'LL NEED * Around eight or more years of experience in HR Generalist, People Operations, HR Business Partner (HRBP), or a closely related role in Japan * Practical knowledge of Japanese labor law, labor administration, rules of employment, attendance, social insurance, and payroll coordination * Experience working with external partners such as payroll vendors, labor and social security attorneys, benefits partners, or other HR service providers * Experience across the employee lifecycle, including onboarding, performance cycles, employee relations, and offboarding * The judgment to handle confidential and sensitive employee matters with care * The ability to turn ambiguous people issues into clear facts, options, stakeholders, and next steps * Comfort working in a small, flat organization where you need to spot issues, set priorities, and move the work yourself * Native or near-native Japanese communication skills, especially for employment, policy, and employee-facing topics * Strong business English. You should be able to discuss HR operations, performance, compensation, organizational changes, and employee matters with global colleagues in English * Experience using HRIS, Google Workspace, Slack, or similar tools to keep people data and processes organized NICE TO HAVE * Experience in a foreign-affiliated company, technology company, digital product company, creative agency, consultancy, or startup * Experience running People operations in a local office of around 30-50 people * Experience adapting global HR processes for a local market * Experience supporting recruiting processes, candidate experience, or employer brand from a People/HR perspective * Experience with compensation, performance, or organizational change projects * Experience working in a multinational or multicultural team * Experience supporting relocation, visa-related processes, or onboarding for non-Japanese employees WHY REAKTOR At Reaktor, freedom and responsibility come together. Our Tokyo office brings together designers, engineers, product people, and business people. We keep hierarchy light. The right people get in the room, read the situation, and decide how to move. This role sits close to that operating model. It keeps local HR grounded in practice while giving leaders and employees the context they need to work well. At Reaktor, you can expect: * A flat and transparent organization with open decision-making and business visibility * A team that gives people freedom and expects them to use it responsibly * A culture that values learning by doing over waiting for a perfect plan * A global community across Reaktor offices * A multicultural Tokyo office with people from different countries and backgrounds * A sustainable work-life balance * Internal communities, training, events, and learning opportunities * Support for tools, connectivity, remote work, and professional growth LOCATION Tokyo, Ebisu Hybrid | Full time We combine office work and remote work depending on the work at hand. Some regular office presence in Ebisu will be needed. COMPENSATION Compensation will be based on experience, skills, and role expectations. Details will be discussed during the interview process. BENEFITS * A 40-hour work week built around sustainable work-life balance * Parental leave and family-related support * Professional development support * Mobile phone and connectivity support * Annual paid leave * Paid sick leave * Team dinners, internal events, company trips, and community activities * Mental health support SENIOR PEOPLE OPERATIONS PARTNER / HRBP (人事・労務 / HRBP) 東京 Hybrid | Full time Reaktor Japanでは、東京オフィスの人事・労務をリードするSenior People Operations Partner / HRBPを募集しています。 東京オフィスは、まだ大きな組織ではありません。そのためこの仕事は、制度を見て助言するだけでは終わりません。日々の人事実務を自分の手で動かしながら、チームの状態を近くで見て、人に関する判断が必要な場面では経営チームを支えます。 同時に、日本オフィスとReaktorのグローバルPeople/HRチームをつなぐ役割でもあります。このポジションでは、社内で英語を使う場面が多くあります。評価、報酬、組織運営、雇用実務、慎重な扱いが必要な従業員対応について海外オフィスのメンバーと話し合い、日本の法制度や東京チームの状況に合う形で進めます。 選考では、英語と日本語の両方でお話しします。 WHAT YOU'LL DO * 日本オフィスの人事実務を担う 入社前準備、オンボーディング、勤怠・休暇、評価サイクル、従業員情報の管理、退職手続きまで、社員ライフサイクル全体に関わります。社員からの日常的な質問や相談も受けます。 * 労務とコンプライアンスを見る 日本の労働法、就業規則、社内規定に沿って、人事・労務まわりの運用を整えます。給与計算、社会保険、健康診断、経費精算などは、外部パートナーと一緒に進めます。 * 入社と立ち上がりを支援する 国内から入社するメンバー、海外から日本に加わるメンバーの両方を対象に、入社準備とオンボーディングを進めます。Reaktorのカルチャー、ツール、働き方に早く馴染めるように、必要な情報や関係者をつなぎます。 * グローバルHRと日本オフィスをつなぐ 評価、報酬、組織変更など、グローバル側で進むPeople/HRの取り組みを日本オフィスで進めます。日本の制度やチームの状況をふまえて、現場で無理なく使える形にします。 * 経営チームにPeopleの観点を入れる チームの状態、社員のエンゲージメント、リテンション、組織変更、パフォーマンスや従業員対応について、ローカルの経営チームやリーダーと話します。データだけでなく、日々の会話から見えてくる兆しも大切にします。 * 採用活動をPeopleの観点から支援する Talent AcquisitionやHiring teamと連携し、求人票、選考プロセス、候補者体験、採用広報について、必要に応じてPeople/HRの観点から関わります。 * オフィスコミュニティに関わる Office administrationやチームメンバーと一緒に、オフィス環境、社内イベント、福利厚生、ウェルビーイングに関する取り組みに関わります。フラットで透明性の高い組織文化が、日々の行動の中で保たれるように見ていきます。 WHAT YOU'LL NEED * 日本での人事ジェネラリスト、People operations、HR Business Partner（HRBP）、または近い役割での8年程度以上の実務経験 * 日本の労働法、労務管理、就業規則、勤怠、社会保険、給与計算に関する実務理解 * 社会保険労務士、給与計算ベンダー、福利厚生や労務関連の外部パートナーと仕事を進めた経験 * オンボーディング、評価、従業員対応、退職手続きなど、社員ライフサイクル全体を扱った経験 * 経営層、リーダー、社員それぞれの立場を理解し、機密性の高い内容を慎重に扱えること * 曖昧な相談や状況から、論点、関係者、次のアクションを整理できること * 小規模でフラットな組織で、自分から課題を見つけ、優先順位をつけて動けること * 日本語で、規定や労務まわりの内容を正確に説明できること * グローバルのPeople/HRチームと、評価、報酬、組織運営、従業員対応について英語で話し合えること * HRIS、Google Workspace、Slackなどの業務ツールを使い、情報を整理して運用できること NICE TO HAVE * 外資系企業、テック企業、デジタルプロダクト企業、クリエイティブエージェンシー、コンサルティングファーム、またはスタートアップでの人事経験 * 30〜50人規模のローカル拠点で、人事機能やPeople operationsを整えた経験 * グローバル本社や海外拠点と連携しながら、制度やプロセスをローカルに導入・改善した経験 * 採用プロセス、候補者体験、採用広報をPeople/HRの立場から支援した経験 * 報酬、評価、組織変更などのプロジェクトに関わった経験 * 多国籍・多文化なチームで働いた経験 * 海外からの赴任者や外国籍社員のオンボーディング、生活立ち上げ、在留資格関連の支援に関わった経験 REAKTORで働く理由 Reaktorでは、自由と責任の両方を大事にしています。 東京オフィスには、デザイナー、エンジニア、プロダクト、ビジネスの専門家が集まっています。肩書きや階層で細かく分けるよりも、必要な人が集まり、状況を見て、自分たちで進め方を決めていく組織です。 この役割も、その働き方の一部です。日本オフィスの人事実務を現実に動く形に保ちながら、社員とリーダーが状況を理解し、必要な判断をしやすいようにします。 Reaktorには、たとえばこんな環境があります。 * 階層を最小限におさえ、意思決定のプロセスや経営状況をオープンに共有する、フラットで透明な組織 * 高い自由度と責任のもと、自分で考えて動けるチーム * 完璧な計画を待つより、まず動いて学ぶことを尊ぶ文化 * 海外オフィスのメンバーと学び合えるグローバルコミュニティ * 東京オフィスだけでも複数の国籍・文化的背景を持つメンバーが働く、多国籍・多文化な環境 * 持続可能なワークライフバランス * 社内コミュニティ、トレーニング、イベントを通じた継続的な学習機会 * ツールや通信環境、リモートワーク、専門性向上へのサポート 勤務地 東京・恵比寿 Hybrid | Full time 業務内容に応じて、Reaktorオフィスとリモートワークを組み合わせます。恵比寿オフィスでの対応も定期的に発生します。 給与・待遇 給与は、経験・能力・役割期待を考慮のうえ、当社規程により決定します。詳細は選考プロセスの中でご説明します。 福利厚生 * 持続可能なワークライフバランスを前提とした週40時間勤務 * 育児休業など、家族の状況に応じたサポート * 自己研鑽支援 * 携帯電話・通信費サポート * 年次有給休暇 * 有給傷病休暇 * チームディナー、社内イベント、会社旅行、コミュニティ活動 * メンタルヘルスサポート

Behavox

ABOUT BEHAVOX Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service. At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems. Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot. Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo. ABOUT THE ROLE The Client Solutions Analyst 2 is an individual contributor within Professional Services responsible for delivering managed services to clients related to the Behavox platform personas. Based in Japan, this role supports regional and global financial services customers by enabling Power User, Admin, and Data Admin personas through structured training, technical configuration, and ongoing operational support. The role owns defined workstreams within managed service engagements, including platform configuration, data review, troubleshooting, and operational enablement of client personnel. The Analyst will operate as a primary specialist in one persona area (Platform Admin, Power User, or Data Admin) while maintaining working proficiency across the remaining personas to provide secondary coverage as engagement needs require. The Analyst is responsible for supporting the establishment and operationalisation of the client-side Centre of Excellence (CoE) for the selected personas, with CoE ownership residing with the client post-handover. This position operates with day-to-day autonomy on assigned tasks while escalating complex issues via the PSP Jira Service Desk to on-call senior team members. WHAT YOU'LL BRING * Behavox Platform Functionality (Power User, Admin, Data Admin Personas) – In-depth understanding of workflows, permissions, alert management, data quality, and reporting capabilities required to configure and support key client personas. Applies this knowledge to deliver accurate configurations and structured enablement * Financial Services Compliance Risks – Knowledge of market abuse, communications surveillance, and regulatory obligations relevant to global and Japanese financial institutions. Familiarity with JFSA regulatory expectations and their implications for surveillance programme design is required. Uses this understanding to align configurations and training with client risk frameworks * Managed Services Delivery Models – Knowledge of recurring service structures, scope management, and client support processes. Understanding of the distinction between Managed Services (Behavox-operated personas on behalf of the client) and Training & Certification packages (client-operated personas with Behavox enablement), and the ability to position each appropriately. Supports ongoing engagements by maintaining continuity, documentation, and service quality * Technical Documentation Standards – Understanding of structured documentation for configurations, training materials, and process guides. Produces accurate and reusable documentation aligned to delivery standards * Model Risk Governance and SR 11-7 Alignment – Understanding of model risk management principles, including SR 11-7 frameworks as they apply to surveillance scenario validation, outcomes analysis, and alert tuning. Ability to liaise with client Model Risk Management teams and support the auditability of Behavox Quantum detection models WHAT YOU'LL DO * Platform Configuration Ownership – Independently configures workflows, user roles, rules, and reporting elements for assigned clients, ensuring accuracy and alignment to defined requirements. Accountable for validating configurations prior to client deployment * Client Operational Enablement (CoE Personas) – Delivers structured operational enablement sessions for Power Users, Admins, and Data Admins within active managed service engagements, ensuring users can operate and manage the platform effectively. Owns preparation of materials and post-session follow-ups. Note: formal Bootcamp-style Training & Certification delivery (two-day, in-person courses leading to persona certification) is a separate service line and may be assigned as an additional responsibility where appropriate * Managed Services Support Execution – Provides day-to-day operational support for managed service clients, including issue resolution, configuration updates, and user enablement. Manages assigned requests within the PSP Jira Service Desk, operating within agreed scope, SLOs, and t-shirt sizing frameworks. Demonstrates sound judgement in determining when to resolve independently versus when to escalate to engineering via other relevant tickets (IWP or CS) * Business and Technical Requirements Translation – Converts client requirements into documented configuration tasks and structured solution outlines. Ensures traceability between client needs and implemented system changes * Data Administration and Ingestion Control – Owns end-to-end oversight of assigned data integrations, including monitoring data adapters, reviewing daily data quality and completeness reports (including the Daily Summary Report), and identifying ingestion anomalies. Performs root cause analysis on ingestion failures (e.g., schema or API changes), and ensures appropriate escalation and remediation WHAT WE OFFER * The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies * A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence * A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families * Modern, comfortable office in Tokyo, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration, while remaining flexible to accommodate occasional personal circumstances that may require working from home * A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance ABOUT OUR PROCESS Our selection process is designed to rigorously assess a candidate’s depth of technical knowledge, problem-solving ability, and alignment with Behavox’s mission and core values. As part of the process, candidates will first participate in a series of interviews focused on evaluating their expertise. Candidates who successfully progress through these interviews will then be invited to complete a live exercise. The purpose of this live technical assessment is to validate the candidate’s stated competencies and assess their ability to solve complex problems with speed and accuracy. Note that whenever possible, we aim to conduct interviews in person at our offices. We recognise and respect the time candidates invest in this process. In return, Behavox commits significant time and resources to ensure that those who join us have the capability, judgment, and alignment required to operate at the speed and level of complexity our work demands. We value efficiency and clarity on both sides; if at any point we determine that a candidate is not a fit, we reserve the right to immediately conclude the interview or the technical assessment. Please note the following: * A core objective of the process is to objectively assess individual knowledge and competencies. The use of AI tools or external assistance during live interviews or technical exercises is strictly prohibited (unless explicitly instructed otherwise) and will result in immediate disqualification. * Interviews and technical sessions may be recorded for internal review to support fairness, consistency, and collaborative decision-making within the hiring team.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   THE WPP CONTENT STUDIO: Our Content Studio is dedicated to producing automated, performance-driven creatives at scale. This means we don't just make ads; we engineer dynamic, intelligent content that learns, adapts, and is optimized for maximum impact. We move beyond traditional static campaigns to content that resonate with individual audiences.   Our capability is enabled by AI and Analytics. We harness AI to understand audience nuances, predict trends, and automate complex creative variations. Our integration with analytics ensures that every creative decision is data-informed, allowing us to continuously measure, learn, and refine for media effectiveness and performance.   Our team consists of talent across: * Creative: Our designers and content creators push the boundaries of visual storytelling and compelling messaging, ensuring every asset is engaging and on-brand. * Ad engineering: Our template designers build the messaging and data frameworks and pipelines that make dynamic, scalable creative possible. * Innovation: We are always exploring new technologies, platforms, and methodologies to stay at the forefront of the dynamic creative space.   By seamlessly integrating art and science, the WPP Content Studio delivers: * Relevance at scale: Tailored messages and visuals that speak directly to each consumer. * Effectiveness: Automated production processes that drastically reduce time-to-market and cost. * Performance: Creatives that are continuously optimized by data, driving higher engagement, conversions, and ROI for our clients.   ABOUT THE ROLE: We are looking for a Client lead / Project director to join our dynamic team. This critical role will serve as the central liaison, orchestrating the seamless execution of complex dynamic creative projects. You will be the primary bridge between our internal creative and technical teams, and our valued clients. Your expertise in project management, communication, and stakeholder alignment will ensure that all projects are delivered on time, within scope, and to the highest quality standards, driving the success of our personalized marketing initiatives.   WHAT YOU'LL DO: * Strategic Project Leadership: Own the end-to-end project lifecycle for dynamic creative campaigns, from initial brief to final delivery and post-launch analysis. * Cross-Functional Liaison: Act as the primary point of contact and facilitator between: * Clients: Manage client expectations, provide regular updates, gather feedback, and ensure their strategic objectives are met through our dynamic creative solutions. * Internal Teams: Collaborate closely with our Dynamic Creative Template Designers, Developers, Data Strategists, and Media Buyers to ensure seamless workflow, resource allocation, and technical feasibility. * Timeline & Resource Management: Develop, manage, and communicate detailed project plans, timelines, and resource allocations. Proactively identify and mitigate potential risks, bottlenecks, and scope creep. * Deliverable Management: Define clear deliverables, ensure their quality, and facilitate timely reviews and approvals from all stakeholders. * Communication & Alignment: Establish and maintain clear, consistent communication channels across all parties. Facilitate meetings, document decisions, and ensure all stakeholders are informed and aligned on project status, changes, and next steps. * Briefing & Scoping: Work with clients to refine creative briefs, ensuring they are comprehensive, actionable, and suitable for dynamic creative execution. Help define project scope and requirements. * Process Improvement: Continuously identify opportunities to optimize workflows, improve communication, and enhance the efficiency of our dynamic creative production process. * Stakeholder Relationship Management: Build strong, trusting relationships with clients and internal teams, fostering a collaborative and productive environment. * Reporting: Provide regular project status reports to senior management and key stakeholders.   DESIRED SKILLS & EXPERIENCE * 6+ years of experience in project management within a marketing technology company, or in-house creative/marketing department, with a strong focus on digital advertising. * Proven experience managing complex digital projects involving multiple stakeholders, particularly those with a dynamic or personalized creative component (DCO, programmatic creative). * Business Japanese + proficient spoken/ written English * Exceptional communication skills (written and verbal) with the ability to articulate complex technical and creative concepts clearly to diverse audiences (technical, creative, client-facing). * Strong understanding of the digital advertising ecosystem, including ad formats (display, social, video), ad serving, and dynamic creative optimization (DCO) principles. * Demonstrated ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment. * Strong negotiation and conflict resolution skills. * Experience working with creative teams and understanding the creative development process. * A collaborative spirit and a proven ability to build consensus and drive projects forward. * Bachelor's degree in Marketing, Communications, Business, or a related field.   BONUS POINTS IF YOU HAVE: * PMP or other relevant project management certification. * Experience with agile methodologies. * Familiarity with creative production workflows for video and HTML5. * Experience working directly with DCO platforms (e.g., Celtra, Jivox, Ad-Lib.io, io). * Background in client services or account management #LI-DNP  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.