Senior Platform Manager, Trust and Safety

Senior Platform Manager, Defense Platform

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, our top priority is to create safe and trusted experiences for our Hosts and guests, and ensure everyone in our global community can belong on Airbnb. The Anti-Discrimination & Equity team is a core part of that mission–focused on identifying and mitigating potential experience gaps and advancing best practices in inclusive design across Product, Design, Machine Learning, and AI. As a Platform Product Manager for Anti-Discrimination & Equity, you will shape the systems and capabilities that enable success for all Airbnb users. You will design scalable, intelligent solutions that balance operational efficiency with equitable user experience. In this role, you’ll partner closely with engineering, data science, and operations teams to deliver platform products, including cutting-edge AI/ML-powered solutions, innovative data tools, automated governance and risk assessment technologies, and adaptive solutions that evolve with new risks and advance new opportunities . Your work will directly strengthen the trust and integrity that make Airbnb a place where anyone can belong. The Difference You Will Make: As a Platform Product Manager on the Defense Platform, you will define the vision, strategy, and execution for products that power safety and integrity across Airbnb. You will partner with engineers, data scientists, designers, and operations experts to build intelligent, scalable platform solutions that identify emerging risks, prevent bad actors, and reduce friction for trusted users. Your work will ensure our defenses are adaptive, automated, and seamlessly integrated across the Airbnb ecosystem. A Typical Day: * Define and deliver a compelling product vision and roadmap for Anti-Discrimination and Equity products. * Lead a cross-functional group of engineers, data scientists, designers, operations experts, policy leaders, and product partners to drive alignment, execution, and measurable impact. * Manage the product backlog and prioritization process, balancing business value, risk reduction, and user experience. * Establish clear goals, metrics, and success criteria in partnership with Anti-Discrimination and Equity and cross-functional leadership. * Communicate strategy, progress, and insights effectively to stakeholders across all levels, including senior leadership. * Leverage data-driven experimentation and measurement frameworks to continuously improve scaled platform products and decision systems. * Collaborate closely with teams across Tech, Global Operations, Policy, Product, Legal, Reputation, and Shared Services to ensure alignment, manage dependencies, and streamline execution. Your Expertise: * 8+ years of product management experience, ideally in platform, anti-discrimination & equity, trust & safety, or risk domains. * Exceptional written and verbal communication skills with the ability to influence across diverse technical and non-technical audiences. * Strong analytical, problem-solving, and critical-thinking skills with a strong bias toward data-informed decision-making. * Experience driving hypothesis-based product development and iterative learning. * Entrepreneurial mindset with the ability to thrive in a fast-paced, ambiguous environment. * Proven success influencing without authority and driving alignment across global, cross-functional teams. * Passion for and experience in developing technologies and products that are inclusive in nature * Background or experience working in anti-discrimination, equity, or inclusion is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $179,000—$207,000 USD

Senior Staff Machine Learning Engineer, Data & Eval

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb. The richness of Airbnb's data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML The Difference You Will Make: In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes. A Typical Day:  * Define evaluation strategy and success metrics for GenAI systems, aligning offline evaluation with online business and customer experience outcomes. * Build and scale evaluation frameworks (golden sets, synthetic data, automated regressions, rubric-based grading, LLM-as-judge where appropriate) with strong controls for bias, drift, and reliability. * Design the data flywheel: instrumentation, feedback collection, data quality checks, labeling strategy, dataset versioning, and governance to support continuous improvement. * Lead cross-functional quality initiatives across product, ops, and engineering, driving clarity on what “good” looks like and how teams act on evaluation results. * Develop and productionize pipelines for dataset creation, model monitoring, evaluation-at-scale, and continuous testing (pre-deploy and post-deploy). * Drive technical decisions and architecture for evaluation and data infrastructure, balancing speed, rigor, cost, and safety. Minimum Qualifications: * Educational Background: PhD in Computer Science, Mathematics, Statistics, or related technical field (or equivalent practical experience). * Industry Experience: 10+ years building, testing, and shipping ML/AI systems end-to-end; including 2+ years of experience with GenAI/LLM systems in production. * Leadership Experience: 5+ years leading large, ambiguous technical initiatives as a senior IC, influencing roadmap and engineering/science direction across teams. * Technical Proficiency: * Deep expertise in evaluation methodology (offline/online alignment, metric design, human-in-the-loop evaluation, A/B testing, power analysis, regression testing). * Hands-on experience with GenAI systems, including orchestration, retrieval, tool calling, memory, etc. * Experience building data pipelines and quality systems (labeling workflows, dataset curation, versioning, monitoring, and governance). * Solid ML fundamentals and best practices (model selection, training/serving, monitoring, reliability, and model lifecycle management). Preferred Qualifications: * Customer Support Systems: Experience applying ML/AI to customer support workflows (e.g., agent assist, classification/routing, resolution recommendation, QA). * Infrastructure & Quality at Scale: Experience building robust evaluation platforms for agent behavior validation, safety/guardrails, and continuous improvement. * Agile Practice for Applied AI: Proven ability to take evaluation and data flywheel work from incubation to production, iterating quickly while maintaining scientific rigor. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $244,000—$305,000 USD

ABM Manager, Global Public Sector

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE We're looking for a strategic, creative, meticulous, and highly collaborative Account-Based Marketing Manager to craft, lead, and scale ABM programs across priority Public Sector accounts in AMER. This role sits at the intersection of marketing, sales, and customer success — owning high-impact campaigns across 1:1 and 1:few ABM motions, with a focus on senior government decision-maker engagement, mission-driven storytelling, and pipeline contribution. This is a unique opportunity for a marketer who understands the nuances of government buying cycles, procurement processes, and the importance of compliance and trust. You will drive personalized programs that navigate sophisticated ecosystems — from program offices to CIOs and acquisition teams — to fuel significant revenue outcomes. WHAT YOU WILL BE DOING ABM STRATEGY & EXECUTION * Design and implement 1:1 and 1:few ABM programs aligned to PubSec account clusters by agency type and buying group * Lead account-level planning sessions with PubSec sales and customer success teams to define agency priorities, mission outcomes, and campaign timelines * Personalize messaging and value propositions around critical use cases — cybersecurity, data analytics, AI/ML, and observability — across channels to influence government buying committees * Develop integrated ABM plans using a mix of tactics including content syndication, paid media, executive briefings, virtual roundtables, direct mail * Partner closely with global campaigns, PubSec regional & partner marketing, and product marketing to align ABM efforts with broader go-to-market plays. * Navigate procurement and compliance sensitivities unique to government audiences, ensuring all campaigns meet required standards CAMPAIGN MANAGEMENT * Architect and implement end-to-end delivery of ABM campaigns, from strategy and planning through execution, optimization, and measurement * Build account-focused and event landing pages using our marketing stack, personalized to agency audiences and mission priorities while maintaining brand and compliance guidelines * Draft account specific messaging that resonates with government CIOs, CISOs, program managers, and IT decision-makers, positioning Elastic as a trusted partner in digital transformation and modernization * Develop paid media strategy for assigned PubSec accounts, partnering with internal teams and agencies to activate campaigns across platforms such as Demandbase, LinkedIn, and government-focused digital channels * Collaborate with creative, content, and external agencies — including PubSec-specialist firms — to deliver high-quality ABM assets and engagement experiences * Localize and adapt global plays to meet agency-specific, vertical, or account needs (e.g., Federal vs. SLED) while maintaining message consistency * Own campaign budgets, timelines, and execution MEASUREMENT & OPTIMIZATION * Define and monitor ABM critical metrics including account engagement, pipeline influence, velocity improvements, and return on investment within longer PubSec sales cycles * Build dashboards and provide regular performance reporting to team members and PubSec sales leadership * Use insights to continuously refine ABM programs for greater efficiency and scalability across the PubSec landscape * Support the evolution of PubSec ABM playbooks, strategy, and execution tactics EVENT EXECUTION & LOGISTICS * Work closely with external agencies, design and video teams to ensure timely delivery of materials for PubSec ABM campaigns * Work with Industry & Content Marketing to ensure distribution of relevant materials — case studies featuring government or education customers, compliance datasheets, agency-specific collateral — to local sales teams * Work with the Regional Marketing Managers in AMER to coordinate event logistics and experiences (in-person, virtual, or hybrid) for ABM programs, including executive briefings at government-specific venues * Maintain up-to-date ABM dashboards, campaign trackers, and internal documentation * Bring creative ideas to drive engagement and innovation within the unique constraints and opportunities of the PubSec market WHAT YOU BRING * 5–6 years of proven experience in B2B marketing, with at least 2 years in an ABM or strategic field marketing role * Proven experience crafting and delivering successful ABM programs within Public Sector * Strong ability to partner with PubSec sales leaders and translate agency mission goals into targeted marketing strategies * Confident in driving multi-channel campaigns and executive-level engagement programs * Experience with ABM platforms (e.g., Demandbase, 6sense, Userled), Salesforce, and marketing automation tools like Marketo * Familiarity with government procurement processes, contract vehicles (GSA, SEWP, NASPO), and compliance requirements (FedRAMP) BONUS POINTS: * Experience working with Public Sector sales teams at a high-growth B2B technology company * Knowledge of ABM platforms and Public Sector-specific intent data sources * ABM knowledge framework certification is a strong plus * Experience coordinating government executive briefings, agency roundtables, or Public Sector industry events * Experience crafting compelling content, including mission briefs, compliance guides, or agency-specific case studies * Deep familiarity with PubSec technology landscape — including Zero Trust, cloud modernization, AI/ML adoption in government, and cybersecurity frameworks such as NIST and CMMC * Existing relationships or experience working alongside government channel partners, systems integrators (e.g., Booz Allen, SAIC, Leidos), or resellers Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.   The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.  These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.   An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $106,900—$169,100 USD The typical starting salary range for this role in the select locations listed above is: $128,200—$202,700 USD ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.