Staff Advanced Analyst, Guest Engagement

Staff Analyst, Advanced Analytics, Payments

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for an expert leader to join our community as the Staff Payments Advanced Analytics. In this capacity, you will be a vital driver in executing the strategic vision for Airbnb's global Payments operations. As a key data thought partner, you will streamline integrated, data-informed decision-making across the Payments Platform, Product, and Operations teams. Our organization is dedicated to achieving operational excellence and enhancing the Guest and Host experience through a rigorous culture of problem-solving fueled by data and research. You will embed quantitative measurement into our user journeys and product processes, establishing objective indicators for success. Collaborating with a cross-functional team of engineers and finance partners, you will oversee the technical details of fund processing, including collection, reconciliation, and settlement systems. Your expertise in building relationships and framing narratives will be essential as you influence stakeholders at every level to drive global process improvements and optimize our payments data landscape. The Difference You Will Make: * Act as a vital data thought partner to leadership, delivering actionable insights and recommendations that empower integrated, data-informed decision-making across the organization. * Champion day-to-day analytics while architecting scalable reporting platforms to enhance the efficacy of our payments ecosystem. * Pinpoint frictions in the user journey to optimize experiences for our global Guest, Host, and agent communities through rigorous problem-solving. * Solve complex domain challenges using advanced quantitative measurement, machine learning models, AI, and experimentation to provide fresh perspectives on existing solutions. * Develop sophisticated analytical frameworks and statistical models to establish causal inference and drive measurable business impact. * Bridge the gap between technical complexity and strategic influence by translating experimental results into compelling narratives for executive stakeholders. * Influence the eTeam-level roadmap by defining key metrics in unstructured spaces and providing data-backed strategy recommendations. Furthermore, you will utilize Airbnb’s sophisticated data infrastructure and machine learning tools to expand our organizational measurement capacity. You will immerse yourself in the technical intricacies of our payment processing systems, partnering with a cross-functional team of engineers and product managers. A Typical Day: * Drive strategic Payments roadmaps and user journey optimizations through data-informed insights and cross-functional collaboration. * Empower decision-making through the delivery of business reviews, executive scorecards, and strategic OKR planning. * Architect scalable business insight and reporting frameworks designed to achieve organizational objectives. * Design and execute rigorous experimentation frameworks, utilizing advanced statistical modeling and causal inference to quantify business impact and drive strategic process refinements. * Construct data models to size product offerings and drive clear prioritization. * Collaborate with platform teams to maintain a resilient payments infrastructure. * Analyze payment processing trends and partner with cross functional stakeholders to apply any changes to the business.  * Draw upon expertise in intersecting domains to discover patterns and identify systemic opportunities. * Monitor the global fintech landscape for emerging trends and regulatory shifts, proactively identifying avenues for innovation within our ecosystem. Your Expertise: * A minimum of 10+ years of industry experience in business analytics and a degree (Masters or  PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).  * Possess a proven track record of working in Payments organizations, demonstrating deep technical proficiency across payments domain areas, such as payment processing, risk, and compliance. * Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).  * Strong storytelling skills. Able to drive  * Experience in using AI tools to scale workflows, and identify new areas of opportunity.  * Experience with non-experimental causal inference methods, experimentation, and machine learning techniques, ideally in a multi-sided platform setting. * Working knowledge of  schema design and high-dimensional data modeling (ETL framework like Airflow). Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $180,000—$221,000 USD

Staff, Advanced Analytics, Global Markets and Policy

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory. The Global Markets & Policy Advanced Analytics team is building the data infrastructure, measurement systems, product analytics capabilities, and self-service tools that will power Airbnb's international growth in 2026 and beyond. This is a greenfield opportunity to shape how global teams make nimbler decisions and build locally relevant features, moving from HQ-dependent reporting cycles to fast, local, data-driven action. A key focus of this role is partnering with Airbnb's International Product organization—regional product and engineering teams building locally tailored guest experiences across Asia, Europe, and Latin America. This role will also partner directly with regional business teams, as well as Finance and Supply, to surface local insights, build scalable tooling, and advance measurable impact on core business metrics. The ideal candidate brings deep technical rigor, strong product and business instincts, and a bias toward proactively building things—not just analyzing them. The Difference You Will Make: You will develop and lead initiatives focused on ensuring we have the right international growth strategy and product experience. You will lead measurement, build tools, support new product features, and develop insights leveraging a wide range of internal and external data sources to ensure the business is making the right decisions for both strategic direction and tactical execution. You are someone with a strong data and analytics background—curious, engaged, positive, and detail- and solutions-oriented. The world—and thus our industry—is changing quickly, so you will be comfortable responding promptly and changing course as needed when priorities and analytical priorities shift. You will be highly collaborative, working regularly with multiple stakeholders and cross-functional partners across Regional Teams, Product, Policy, Supply, Finance, Data Science, Operations, Engineering, and Marketing. You will already be recognized as a leader in the data and analytics field at this level, with a proven track record of using a range of strategies and disciplines to solve complex and ambiguous measurement problems for business teams. You will also use your considerable experience with data and insights storytelling to influence large-scale strategic programs, and be adept at leveraging AI technologies to accelerate and elevate the quality of your work. You must be comfortable working in a global company, delivering counsel and guidance to senior leadership across the team and organization. You will have solid experience building internal advocacy and influencing multiple senior audiences on hard-to-communicate topics. A Typical Day:  * Design, execute, and analyze experiments to measure feature impact and guide product iterations; leverage causal methods when traditional randomized trials aren't available * Design and build self-service analytics tools and dashboards that enable product and business teams to monitor performance, deploy the right growth levers, and act without waiting on centralized analytics cycles * Partner with international product and regional GMs to translate local business questions into structured analytical frameworks with actionable insights * Develop and maintain measurement infrastructure for local incentive programs, including campaign performance tracking, incrementality testing, and data-driven targeting methods * Identify and size new growth opportunities across international markets using a combination of internal behavioral data, supply/demand signals, and external market data * Collaborate with Product, Engineering, Marketing, and Research teams to ensure data and tooling needs are scoped into roadmaps and delivered on time Your Expertise: * 8+ years of experience in product data science or analytics, ideally within a marketplace, e-commerce, or global consumer technology environment * Expert-level SQL skills; proficiency in Python or R for data manipulation, modeling, and analysis * Industry experience applying AI technologies for business growth and workflow acceleration * Strong experimentation background—you are fluent in A/B testing, causal inference methods, and incrementality measurement, and can design and interpret experiments independently * Demonstrated experience building self-service data products and tools—dashboards, pipelines, or decision-support apps—used by non-technical business stakeholders * Experience working in or supporting international / multi-market business contexts; comfort navigating cross-cultural data nuances and country-level analytical complexity * Exceptional ability to translate complex analytical findings into clear, compelling narratives for senior business audiences—you can make a country GM or a VP act on what you've built * Proven track record of operating with autonomy in fast-moving, ambiguous environments and delivering high-quality work across multiple concurrent priorities * Collaborative, low-ego working style with a strong orientation toward enabling the people around you—we measure success by the decisions our work influences, not the analyses we produce * Familiarity with modern data stack tooling (e.g., dbt, Airflow, Tableau, Looker, or equivalent) and comfort working closely with Data Engineering partners to productionize analytical work Preferred Experience: * Experience with supply/demand modeling or geo-based analytics in a marketplace setting * Exposure to growth marketing analytics (SEM, paid social, performance channels)  * Awareness of emerging AI/LLM-driven discovery and search trends and their implications for organic traffic and demand generation strategy * Familiarity with marketing analytics and measurement methodologies, including marketing mix modeling (MMM), attribution, and campaign performance frameworks Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $180,000—$221,000 USD

Marketing Team - Global CRM & Retention Manager

Unknown Employer

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.  Role Purpose This is a new, global role created to own our guest retention and repeat booking rates. As a member of the Global Marketing Team this role will have full accountability for repeat enquiry generation. To be successful in this role you must develop a deep understanding of the Scott Dunn guest and business to identify where there are opportunities to continuously improve the guest experience that we offer. Operating at the intersection of data, tech and brand to ensure every guest interaction is personalised, timely and on-brand. This role is both strategic and hands-on and will suit someone who is commercially minded and takes pride in developing solutions and the quality of execution.    Working across the full Scott Dunn portfolio; our main brand, the ultra-high-net-worth Scott Dunn Private proposition and the UK family-focused Scott Dunn Explorers offering, understanding where guest needs differ and how we need to address this within our customer interactions. This role is both strategic and hands-on: you will set the retention strategy and then work across Guest Loyalty, Marketing, Sales and Guest Relations to coordinate its implementation, holding each team to account for their part in the guest experience. You will also have dotted-line oversight of the Scott Dunn Private CRM & Marketing Executive to ensure retention activity for our UHNW guests is joined up with the wider strategy.  Responsibilities Strategy & Guest Journey * Map the end-to-end guest journey after first booking; pre-departure, during travel and post-return, across Scott Dunn, Scott Dunn Private and Scott Dunn Explorers, identifying every touchpoint where we as a brand interact with our guests, in each of our markets.  * Work cross-functionally to understand the current approach to audience segmentation, technical capabilities and the designated journeys which exist today.  * Analyse the current approach to guest retention and reactivation and the guest data we have to fully understand where we are.   * Diagnose where and how guest/brand interaction quality falls short and build a prioritised roadmap of improvements, grounded in guest feedback, booking data and NPS.  * Own the strategy for improving guest retention and repeat booking rates, defining the KPIs (repeat rate, guest lifetime value, satisfaction by journey stage) and reporting to track progress.  * Design an appropriate guest segmentation strategy which leads to differentiated interaction experiences for guest segments to deliver the highest yield.   * Analyse our data to identify booking patterns and develop a distinct reactivation approach for dormant guests.  * Stay abreast of competitive and industry CRM benchmarks to identify gaps and opportunities.  * Have a future-first mindset, planning for technology advances and collaborating with the Head of Engineering to identify opportunities for streamlining, automating and enhancements.  * Own the guest gifting process, determining the when, how and where we send gifts to guests per your strategy.   * Work with the regional marketing managers and brand team to determine the most suitable gifts  * Own gift sourcing, managing the budget and organising their distribution to guests working with the operations teams.   Stakeholder Coordination & Delivery * Be the champion of the guest journey within the business, ensuring that the needs of our previous guests are always factored into new decision making and educating cross-functionally on what those needs are  * Partner with the US, UK and Asia Senior Marketing Managers to ensure the retention strategy reflects market-specific guest behaviour and is embedded into local marketing planning.  * Work with our Business Analyst team to thoroughly understand our guest data, calculate KPIs and set up reports for this.   * Coordinate implementation of the retention strategy across the various functions within the Marketing team, the Guest Loyalty teams, Sales and Customer Service holding each team to account for their part in the post-booking guest experience.  * Equip guest-facing teams; Travel Specialists, Guest Loyalty and Guest Relations with the skills and guidance to deliver a consistently strong retention experience, in partnership with the relevant team leads.  * Provide dotted-line direction to the Scott Dunn Private CRM & Marketing Executive, ensuring UHNW guest retention activity is joined up with the global strategy.  * Shape the design of guest loyalty programme mechanics and rewards, partnering with Guest Loyalty on delivery and iterating based on results.  * Translate strategy into a clear brief for the Marketing channel teams (email, content, digital) and Guest Loyalty teams who own execution and track that delivery lands as intended.  Data, Insight, & Governance * Be the overarching owner of guest data within the business, ensuring access to and use of the data is entirely appropriate and necessary.  * Working within our bespoke CRM system collaborate with the tech and data teams to extract rich guest data into a usable format to inform personalisation opportunities.  * Distribute contact lists as needed, segmenting so that only necessary data is shared, for email, digital personalisation, direct mail sends, reach-out activations and so on.   * Use booking, engagement and NPS data to proactively identify guests at risk of not rebooking and direct the relevant teams to intervene before they lapse.  * Work with technology teams to develop tech-first solutions that streamline this process.  * Champion the development of a single, unified view of the guest across Scott Dunn's brands and markets, working with data and technology teams to ensure guest data can be reliably segmented and personalised against.  * Ensure guest interactions with Travel Specialists, concierge and the contact centre are captured back into the guest data view, not just booking-system data.  * Establish an ongoing feedback loop — voice-of-guest research, NPS, journey experiments — to continuously test and refine the post-booking experience rather than treating it as a one-off fix.  * Build the business case for retention investment and present findings, roadmap and progress to senior leadership.  * Ensure guest data is used for retention activity in a way that is fully compliant with data protection regulations across the UK, US, Singapore and Hong Kong.  Responsibilities * 2+ years’ proven experience in a strategic CRM, guest experience, retention or loyalty role, ideally within a luxury brand.  * 5+ years’ experience in consumer marketing, preferably in a luxury environment.   * A genuine understanding of the luxury and high-net-worth consumer — what drives their loyalty and what erodes it.  * Strong stakeholder management skills, with the ability to influence senior peers and cross-functional teams without formal authority over most of them.  * Strong hands-on capability with CRM platforms: comfortable working within bespoke or technically complex systems.  * Demonstrated expertise in segmentation strategy, lifecycle marketing and data-led personalisation.  * Demonstrated expertise in using analytical tools such as GA4 and PowerBI alongside CRM platforms.  * Experience managing or dotted-line directing a team member, ideally within CRM or marketing.  * Experience owning or contributing to a marketing budget, with sound commercial judgement on prioritising investment.  * Excellent presentation and communication skills, comfortable presenting strategy and business cases to senior leadership.  * Strong analytical skills, able to translate guest data (NPS, surveys, booking behaviour) into a clear narrative and action plan and present findings with clarity.  * Experience mapping or redesigning customer/guest journeys, ideally across multiple brands or segments.  * Comfortable partnering with data and technology teams to define the guest data foundation needed for segmentation and personalisation, even without owning technical delivery.  * Working knowledge of data protection principles across international markets (e.g. UK GDPR and equivalent regimes in the US, Singapore and Hong Kong) as they apply to guest data and marketing communications.  * Comfortable operating in a global, matrixed organisation spanning UK, US and Asia.  * Self-directed and comfortable building a new function from first principles.  * Passion for travel and a natural affinity with what makes a luxury guest experience feel considered and personal, never generic.  Values & Behaviours   All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. * In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.  * In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. * Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun. Location We aim to find someone who would be office based in our London, Hammersmith office. Why work for Scott Dunn  In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; * We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group  * We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.  * We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). * We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.  * We provide you with a wide-range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!  Diversity, Equity, and Inclusion  At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.  Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement. Apply   You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.