Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for an experienced Major Incident Manager
What You Will Work On
Lead and coordinate the Major Incident Management process from detection to resolution
Manage high-priority and business-critical IT incidents
Ensure rapid escalation to appropriate technical teams and stakeholders
Coordinate cross-functional response teams during major incidents
Drive incident communications to operational teams, management, and business stakeholders
Monitor incident progress and ensure timely resolution
Facilitate decision-making during critical situations
Conduct post-incident reviews and root cause analysis (RCA)
Identify and drive corrective and preventive actions
Ensure adherence to ITIL processes and organizational governance models
Coordinate and manage external suppliers during incident resolution activities
Monitor supplier performance against SLAs and service commitments
Support operational readiness and incident response capabilities
Participate in on-call/standby rotations as agreed
Contribute to continuous improvement initiatives within Incident Management and IT Operations
What You Bring
Proven experience in Incident Management or Major Incident Management within large-scale IT environments
Strong understanding of IT Service Management (ITSM) principles and frameworks
Experience managing business-critical incidents with significant operational impact
Experience coordinating technical teams without direct line-management responsibility
Strong stakeholder management and communication skills
Experience working in multi-vendor and outsourced service environments
Ability to remain calm and decisive under pressure
Experience conducting Root Cause Analysis (RCA) and driving service improvements
Strong understanding of complex IT infrastructures, applications, and service dependencies
Ability to communicate effectively with both technical teams and executive stakeholders
Fluent Swedish and English, written and spoken