Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for an experienced ServiceNow ITSM Implementation Lead
What You Will Work On
Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation
Drive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholders
Translate business needs into functional and technical requirements
Plan and facilitate workshops to define solution scope and implementation strategy
Coordinate project planning, testing, training, deployment, and business adoption
Ensure solutions align with ServiceNow standard functionality and platform best practices
Act as the bridge between ITSM processes, ServiceNow platform teams, and business organizations
Drive initiatives such as Workspace implementation, ITSM modernization, and automation readiness
Support the introduction of AI capabilities, including Now Assist and ITSM automation
Structure and manage backlogs, epics, features, and user stories
Coordinate stakeholder communication and change management activities
Support continuous improvement of ITSM processes and ServiceNow capabilities
Ensure successful delivery while maintaining scope, quality, and platform governance
What You Bring
Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant
Strong technical knowledge of ServiceNow ITSM
Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM
Experience leading ServiceNow implementations or major platform transformation projects
Ability to translate business requirements into scalable ServiceNow solutions
Experience working closely with both business stakeholders and technical teams
Strong experience managing backlogs, epics, features, and user stories
Good understanding of ServiceNow standard functionality versus customizations
Experience with stakeholder management, organizational change management, and solution adoption
Strong workshop facilitation, planning, and coordination skills
Ability to drive initiatives without owning all technical implementation activities
Excellent communication and collaboration skills
Fluent in Swedish and English, both written and spoken