Sr. Director, Strategy & Operations - Customer Success

Zscaler accelerates digital transformation to ensure our

customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise​, we are constantly

pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform.

This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in

any location.

Here, impact in your role matters more than title​ and trust is built on results. We say,

impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we

leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest

debate​—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly

and with high quality. To do this, we are building a culture of execution centered on customer obsession​,

collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where

you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges,

and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape

the future of cybersecurity.

We are looking for a Sr. Director, Strategy &

Operations, Customer Success to join our team. This is a Remote role, reporting to the VP, Strategy & Operations, Customer

Success in the Customer Success department. This role is critical to supporting the global Customer Success organization across

Customer Support, Technical Success, and Professional Services. The Senior Director will lead Strategy and Delivery Operations for

Customer Success, driving strategic alignment, operational rigor, planning excellence, and cross-functional engagement to improve

business performance, scalability, and customer outcomes.

• Lead Strategy and Delivery Operations for the Customer Success organization, with responsibility for CS Business Operations,

Services Portfolio Management, NPI, and Vendor Management

• Drive operational rigor and business discipline across the

organization, including Quarterly Business Reviews (QBRs), Annual Operating Planning (AOP), business cadences, and executive

performance reviews

• Partner with Finance and Customer Success leadership on resource planning, capacity planning, and

investment prioritization to ensure the business is positioned to scale effectively

• Identify and lead opportunities to

apply AI, automation, and data-driven insights across Customer Success operations to improve decision-making, streamline

workflows, increase team productivity, and enhance the customer experience

• Serve as a key cross-functional partner to

Sales, Product, Finance, IT, and Engineering, representing Customer Success needs and driving alignment across the broader

business

• You thrive in ambiguity and are comfortable

building the path as you walk it in a dynamic environment, seeing ambiguity as the raw material to build something

meaningful.

• You act like an owner with a passion for the mission that fuels your bias for action, operating with

integrity and navigating seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver who

seeks out challenges and is energized by finding solutions, knowing that solving hard problems delivers the biggest impact.

• You are a learner with a true growth mindset, actively seeking feedback to develop yourself, become a stronger teammate, and

work with purpose.

• You are a high-trust collaborator who is ambitious for the team, embracing ongoing candor, clarity,

and respect to earn trust and build strong partnerships.

What We’re Looking for (Minimum

Qualifications)​

• Demonstrated curiosity and active exploration of AI tools, with a proven history of

integrating new technologies to enhance daily workflows and augment problem-solving

• Experience in Strategy &

Operations, Business Operations, Customer Success Operations, or related operational leadership roles

• Experience

supporting or partnering closely with Customer Success, Customer Support, Technical Success, or Professional Services

organizations

• Proven success leading and building high-performing teams, including leadership of senior individual

contributors and people managers

• Strong experience driving business planning, operating cadences, KPI development,

performance management, and cross-functional execution

• Experience operating in a high-growth B2B SaaS or technology

environment

• Experience

identifying and applying AI, automation, or advanced analytics to improve operational efficiency, business insights, and customer

outcomes within Customer Success or adjacent functions

Zscaler’s salary ranges are benchmarked and

are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire

salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including

job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time

position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$203,000—$290,000 USD

At Zscaler, we are committed to building a team that reflects the communities

we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives,

emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits

program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to

meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick

time

• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and

more!

Learn more

about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler

policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to

providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with

respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color,

religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or

expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal,

state, or local laws. See more information by clicking on the Know Your Rights:

Workplace Discrimination is Illegal link.

Zscaler complies with all applicable

federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called

accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions,

mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related

support.