IT Manager

The Company Octopus Legacy is the place to plan for death and find support after loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something more human. Share more than money: leave voice notes, music, recipes. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leaving mess, legal fees, frustration. But it can also make us stronger. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.  The Role What You’ll Do * Own day-to-day IT operations - user support, onboarding/offboarding, device management, account provisioning, and troubleshooting across the business. * Manage and administer Google Workspace - user accounts, groups, security policies, shared drives, and organisational configuration. * Manage Apple device fleet via MDM - provisioning, configuration, software deployment, security policies, and lifecycle management for MacBooks and iOS devices. * Maintain security and compliance - enforce security policies, manage access controls, coordinate with the engineering team on infrastructure security, and ensure audit readiness. * Manage vendor relationships - liaise with suppliers for hardware, software licensing, connectivity, and third-party services. * Document processes and systems - maintain clear, up-to-date documentation for IT procedures, configurations, and disaster recovery plans. * Drive automation and efficiency across IT operations, leveraging AI tools and agent-based workflows to reduce manual processes and improve scalability * Contribute to building a more self-service IT environment, enabling employees to resolve common issues independently through tooling, documentation, and automation * Identify opportunities to streamline support using modern technologies (e.g. AI assistants, workflow automation, scripting) What we’re looking for Essential * Strong hands-on experience administering Google Workspace at an organisational level. * Experience managing Apple devices (MacBooks, iPhones/iPads) using an MDM solution such as Jamf, Mosyle, Addigy, Kandji, or Apple Business Manager. * Proven ability to plan and execute IT and infrastructure projects from scoping through to delivery. * Experience with user onboarding/offboarding, account management, and IT support in a growing business. * Solid understanding of networking fundamentals, security best practices, and access management. * Organised, self-directed, and comfortable being the sole IT person - you’ll need to prioritise and manage your own workload. * Clear communicator who can work with both technical and non-technical colleagues. Nice to Have * Experience supporting IT through acquisitions or company integrations. * Familiarity with SaaS administration (Slack, Notion, Jira, HubSpot, or similar). * Experience with cloud platforms (AWS, GCP) at an infrastructure level. * Scripting ability for automation (Bash, Python, or similar). * Experience in a startup or scale-up environment where you’ve had to build processes from scratch.h real variety - no two weeks will look the same. Benefits: * Octopus share incentive scheme. * Flexible working: 3 days in the office (Holborn), remote 2 days a week.  * Flexible holiday policy + extra day off for your Birthday. * Work from anywhere in the world for up to 4 weeks per year. * Vitality Health & Life Insurance.  * Pension scheme. * Enhanced parental leave. * Free Will & LPAs + discounts on other Octopus services. * Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme. * Octopus Giving: we match any charitable fundraising that you do up to £500.  * Octopus Springboard: where we help our employees become fully-fledged entrepreneurs. * Dog friendly office. * Breakfast every day, snacks and wellness activities. We know that to be truly innovative, we need to have a diverse team around us. That is why Octopus Legacy is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture. What you'll be doing: Roles and Responsibilities   * Oversee and manage daily technology operations to ensure high availability and reliability of IT services. * IT Budget management * Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET). * Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents. * Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN) * Supervise and guide technical support staff, fostering professional growth and effective teamwork. * Collaborate with vendors and service providers for procurement, maintenance, and contract management. * Report on operational metrics, incident trends, and improvement initiatives to senior leadership. * Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines * Attend and interact effectively and directly with stakeholders * Management of support for business-critical applications   Leadership & Line Management of Engineer Resources * Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands. * Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations. * Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence. * Champion process standardization, implementing ITIL and service management best practices for consistent execution. Ticket Queue Management & SLA Compliance * Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently. * Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics. * Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues. * Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations. Performance Optimization * Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience. * Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks. * Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance. Infrastructure & End-User Services Management * Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market * Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards. * Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions. Technology Strategy & Architecture * Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations. * Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms. * Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation. * Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments. Security, Compliance & Risk Management * Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team. * Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies. * Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts. Vendor & Cost Optimization * Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services. * Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management. * Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives. Project Management & IT Transformation * Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations. * Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades. What you'll need: * Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology. * This is a 100% on-site role; you must be able to work from one of our designated office locations * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology. * Proficiency in ITIL and ITSM frameworks * Experience with endpoint management platforms, including MDM solutions like Jamf and Intune. * Strong written and verbal English communication skills (advanced level required) * Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies. * Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.