Patient Intake Coordinator

RESULTS PHYSIOTHERAPY, A BRAND PARTNER OF UPSTREAM REHABILITATION, IS LOOKING FOR A PATIENT CARE COORDINATOR TO JOIN OUR TEAM IN AUSTIN, TX (SOUTHPARK MEADOWS)   Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?  What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.    Responsibilities: * Core responsibilities * Collect all money due at the time of service * Convert referrals into evaluations * Schedule patient visits * Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls * Monitor and influence arrival rate through creation of a great customer experience * Practice Management * Manage schedule efficiently  * Manage document routing  * Manage personal overtime  * Manage non-clinical documentation  * Manage deposits * Manage caseload, D/C candidate, progress note, and insurance reporting * Monitor clinic inventory * Training * o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.  * Complete quarterly compliance training.                                                                  Qualifications: * High School Diploma or equivalent * Communication skills – must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly.     Follow @Lifeatupstream on Instagram [https://www.instagram.com/upstreamrehabilitation/?hl=en], and check out our LinkedIn [https://www.linkedin.com/company/upstream-rehabilitation/] company page to learn more about what it’s like to be part of the #upstreamfamily. [https://www.facebook.com/UpstreamRehab/] CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM [https://youtu.be/v7xAyAm0Myk]

Position Summary The Intake Coordinator is responsible for the acceptance, processing and coordination of all referrals for patient care services. Determines eligibility and benefits for new referrals or readmissions, obtains authorizations and secures financial obligations for new admissions or readmissions. Coordinates with pharmacy, nursing and client service specialists to initiate patient care services.   Essential Functions and Duties * Answers telephones utilizing appropriate etiquette and speaks referral sources, patient, family members, clinicians and payors. * Initiates the intake process gathering relevant data from the referral source required to admit patient to NuFactor services. * Notifies departments of new referrals and coordinates information amongst referral sources, clinicians and sales. Provide appropriate documentation to clinical departments for initiation of services. * Determines patients financial obligation, out of pockets expense and copays. Contacts patients prior to start of services to discuss financial obligations and make arrangements for payments. * Completes start of care paperwork for patient signature ie; admissions agreement, financial obligation, advanced beneficiary notice, compassionate care application as required prior to initiation of services and tracks the return of signed copies within NuFACTOR system of record. * Enters complete referral information into NuFACTOR system of record. Enters all communications and updates in assessments and notes while admitting patients for service. * Complies with all NuFactor policies and procedures and compliance requirements when engaging in activities related to the company. * Adheres specifically to all company policies and procedures, Federal and State regulations, and laws. * Display dedication to position responsibilities and achieve assigned goals and objectives. * Always represent the Company in a professional manner and appearance. * Understand and internalize the Company’s purpose. * Display loyalty to the Company and its organizational values. * Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others. * Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds. * Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation. * Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations. * Other duties as assigned.   Education, Knowledge, Skills and Experience Required Education: * High School diploma or equivalent required.   Preferred Knowledge: * One (1) year health care related experience in a pharmacy, home healthcare, infusion related setting or hospital is preferred.   Preferred Experience: * Benefit verification and prior authorizations for specialty medications.   Required Skills: * Must have strong organizational skills * Must have a detail orientation and the proven ability to prioritize work * Must have effective verbal and written communication skills * Must have the ability to work with limited supervision and as part of a team * Sound decision-making abilities   Preferred Skills: * Knowledge of medical and pharmacy terminology and calculations, general pharmacy dispensing requirements, including identification of items requiring prescription and valid prescribing data. * Excellent verbal and written communication skills and the ability to interact effectively with patients, co-workers and management.  * Ability to work with a high degree of accuracy in an organized, detail oriented manner with appropriate follow-up when required. * Ability to communicate effectively and at the appropriate level with healthcare professionals and peers. * Ability to prioritize work and make decisions independently and effectively, often quickly in response to dynamic patient needs, with limited supervision and direction, except where required/restricted by law. * Working knowledge of state, federal and Joint Commission guidelines/regulations/laws. * Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards. * Ability to use and understand Microsoft Office skills and internet technologies.   Professional Certification: None.   Physical requirements Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.   Mental Demands Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutions.   Direct Reports No   EEO Statement FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.