Customer Success Manager (North America)

Goodstack

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. OUR MISSION Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 JOIN US AS SENIOR PRODUCT MARKETING MANAGER TO OWN THE STORY OF HOW ENTERPRISE TECHNOLOGY UNLOCKS REAL-WORLD GOOD! We’re looking for an exceptionally strategic, AI-native, and systems-thinking Senior Product Marketing Manager to own how Goodstack shows up in the market, across both the enterprise and nonprofit sides of the business. In this role, you’ll shape and drive Goodstack’s go-to-market narrative, from product storytelling and launches to campaigns, sales enablement, and customer proof points. You’ll work across both our enterprise GTM motion and our nonprofit ecosystem, positioning different audiences with one mission. If you have a B2B SaaS or impact-tech background, love translating complex products into clear, compelling narratives, and want to work for a company making a hugely positive societal impact, this could be the perfect role for you! AS SENIOR PRODUCT MARKETING MANAGER, YOUR MISSION WILL BE TO: * Own day-to-day go-to-market messaging across products, launches, and campaigns, ensuring everything feels cohesive, modern, and outcome-oriented. * Translate product innovation and customer use cases into compelling narratives across email, social, website, landing pages, and sales collateral. * Drive end-to-end launch and campaign execution across multiple channels, moving quickly from idea to market. * Partner cross-functionally with Product, Sales, Design, leadership, and external agencies to bring campaigns to life. * Develop clear positioning and messaging frameworks across Goodstack’s enterprise and nonprofit solutions. * Create and evolve sales enablement materials, customer proof points, and use-case narratives. * Shape Goodstack’s nonprofit ecosystem positioning and community storytelling alongside the Product and Engineering teams. * Leverage AI tools and workflows to increase speed, scale, quality, and campaign execution efficiency across the marketing function. AFTER 6-9 MONTHS, SUCCESS WILL LOOK LIKE: * Goodstack’s messaging is noticeably clearer, sharper, and more outcome-oriented, so customers quickly understand what we do and why it matters. * Product launches and campaigns feel cohesive, differentiated, and move quickly from idea to execution. * Sales teams are equipped with clear, compelling narratives and enablement materials that close deals. * Marketing output and execution velocity have increased significantly through smart use of AI and scalable workflows. * Goodstack’s nonprofit ecosystem positioning is clearly articulated and resonates with the right audiences. THIS ROLE IS A PERFECT MATCH FOR YOU IF YOU HAVE: * 5-8 years in product marketing, go-to-market, content marketing, or strategic marketing roles, ideally in B2B SaaS, impact tech, or AI-native companies. * Experience launching products or integrated campaigns at high velocity. * Exceptional storytelling and messaging instincts; you can simplify complex products into clear, compelling customer value. * A bias for execution: you own projects end-to-end, move fast across multiple workstreams, and sweat the details without losing sight of the bigger picture. * Experience building and running integrated campaigns across email, social, web, and sales channels. * Strong commercial instincts and the ability to think across both enterprise GTM and community/ecosystem narrative.s * Deep fluency in AI tools and an AI-native way of working. You think in systems, move fast, and use AI as a force multiplier, not a nice-to-have. BONUS IF YOU HAVE: * A track record of working closely with founders or executive teams in fast-moving environments. * A point of view on category creation, thought leadership, and earned media, and how to build share of voice over time. * Strong perspective on modern B2B storytelling, positioning, and customer engagement. * Experience building community or ecosystem-driven narratives. * A genuine love of language, you write with clarity, personality, and a point of view. 🇺🇸 WHAT YOU CAN EXPECT UPON JOINING OUR TEAM 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️Private Health Insurance 🌞 $300 Brighten your day annual budget 🤓 $1,200 Learning & development annual budget 📚 Goodstack library ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🌳 Ecologi Carbon Offsetting 🙌 … and so much more ABOUT US Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜 OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!

Dexory

At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role: As a Customer Success Manager (CSM), you will be instrumental in ensuring our customers (across the Mid West and West Coast) derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across North America. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities: * Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. * Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. * Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. * Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. * Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. * Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. * Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. * Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.   About you: * Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. * Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth. * Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. * Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends. * Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually. * Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. * Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week). * Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. * Fluent Spanish speaking skills would be desirable.   Benefits: Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: * Performance: High standards, outstanding results, * Impact: Big challenges, bigger results * Commitment: All in, every time * One team: One mission, shared success   Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: * Health insurance * 401k * 20 days annual leave * Social security etc. AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.

Everway

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.  Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role In this role, Customer Success Manager, you will be responsible for implementation, communication, retention and educating our customers in Denmark. The ideal candidate will have a passion for education technology and a deep understanding of how it can impact teaching and learning. The primary focus will be supporting and building customer relationships in order to maximise retention and increase revenue. This role requires a proactive, results-focused and forward-thinking individual with a can do attitude, teaching/presentation experience and good collaboration skills. Main responsibilities * Join the Customer Success team with a primary focus on individual schools and municipalities within Everway’s education division * Proactive approach to ensure a smooth, efficient deployment of the software for the end user and to facilitate a smooth transition from the New Business Acquisition Team * Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle * Manage database of all existing customers within the remit and through effective networking, continue to add to this existing database * Design and deliver online and in person presentations and workshops on a range of Everway technology, across all subjects and school years * Interpret school development plans and inform all stakeholders how Everway tools support core objectives * Design and deliver customer training, centred on pedagogy and practice * Design curriculum focused content to increase understanding and adoption of Everway tools across all levels of education * Manage queries to ensure a high level of customer satisfaction * Gathering information on installation and usage and reporting to management * Managing the renewal pipeline and providing accurate forecasting to management * Connect and work with a range of industry stakeholders to raise the profile of Everway tools * Be a team player who is flexible and able to collaborate effectively with cross-functional teams, including marketing, sales, and product development and support * Represent Everway in education events, as required * Attend in person meetings with customers, providing in person workshops, when required Essential criteria * Minimum 3 year customer service experience * Minimum of 1 Year Experience in delivering online and in person presentations, webinars or workshops * Minimum of 1 year’s classroom experience/ education setting experience * Demonstrable track record of successful delivery of education or commercial projects * Willingness to travel to attend conferences, meet with customers, or conduct training sessions as required * Ability to work independently as well as in teams * Fluent in Danish and strong English skills Desirable criteria * A passion for and understanding of Education Technology (Edtech) * Solid experience with platforms such as Apple, Google or Microsoft * Be familiar with the current state of the education market and the latest trends in education technology * Experience of leveraging external relationships and channel partners to support delivery of goals * Connections within the education community,including an active and engaged professional network (both in person and on social media) Please submit your application by Thursday 24th July 2026. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice