Regional Segment Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. SUMMARY To provide expanded regional leadership for the Solutions Architecture function, driving technical pre-sales excellence and managing strategic outcomes across a designated geography. The Senior Manager shifts focus from purely tactical task and localized team management to building regional operational frameworks, optimizing regional technical discovery processes, and championing the development of reusable solution patterns to accelerate velocity and ensure cross-functional delivery alignment across a broader geographic portfolio. WHY THIS ROLE? As a Senior Manager, you scale your impact from a localized team to an entire regional segment. This role provides the opportunity to design structured regional onboarding programs, resolve high-complexity regional escalations, and consistently drive cross-functional alignment across multiple sales, delivery, and engineering divisions. You will be the definitive champion for scaling pre-sales capability, regional scoping accuracy, and repeatable technical intellectual property. WHAT YOU’LL DO * Regional Pre-Sales Optimization: Optimize regional technical discovery processes and design structured qualification frameworks to accelerate deal velocity and ensure high-integrity sales pursuits across your geography. * IP & Reusable Solution Patterns: Champion the development, curation, and regional adoption of reusable solution patterns, reference architectures, standardized sales collateral, and field enablement toolkits. * Regional Escalation & Alignment: Manage high-complexity regional technical or scoping escalations and drive strict cross-functional alignment between software sales, services delivery, and regional practice leadership. * Talent Scalability & Onboarding: Develop, refine, and implement structured regional onboarding programs that dramatically accelerate new-hire time-to-productivity and baseline utilization. * SOW Portfolio Accountability: Accountable for regional scoping accuracy (SOW-to-delivery alignment) across the entire regional portfolio to systematically minimize downstream implementation risks and erosion of project margins. OUR IDEAL CANDIDATE WILL HAVE * Proven Senior Management: Meets all Level 3 prerequisites with a demonstrated track record of managing strategic regional outcomes and technical frameworks rather than just localized, tactical tasks. * Minimum Experience: 12+ years working with customers in a pre-sales, post-sales, or solution architecture capacity within a technology or enterprise professional services organization. * Management & Consulting: Minimum 5 years of direct people management experience leading customer-facing technical teams, along with 7+ years in data professional services or technical consulting. * Escalation & Conflict Resolution Mastery: Proven ability to consistently manage, de-escalate, and resolve high-complexity regional technical and commercial issues with cross-functional executive stakes. * Framework Design & Architecture: Demonstrated experience creating operational or technical frameworks (e.g., discovery guides, qualification frameworks, or enablement curricula) utilized at a regional scale. * Advanced Technology Stack Fluency: Deep familiarity with modern multi-cloud data strategies (AWS, Azure, and GCP), data governance systems, advanced data integration concepts, and analytics platforms. * Enterprise Operations Mastery: Demonstrated expertise managing pipeline forecasting and headcount deployment using enterprise tooling (Salesforce, Certinia/FinancialForce, Jira, or similar PPM tools). * Preferred Certifications: Snowflake SnowPro Core and multiple Advanced certifications (e.g., Architect, Data Engineer, Data Scientist). Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Manager, Customer Success As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Drive and influence the full renewal and expansion sales cycle * Serve as an advisor and role model for exemplary customer service * Balance autonomy with effective communication upwards * Act as a regional/segment owner and escalation point for relevant matters * Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth * Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges * Focus on talent attraction, retention, and development to create high-performance teams Who You Are: * Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space * 3+ years of experience leading a high-performing team of Customer Success Managers * A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities * Familiar with the B2B tech or subscription-based software space * Comfortable in a fast-paced, scaling environment Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-class onboarding * Sales training in MEDDIC and Command of the Message * An inclusive company culture, with opportunities to join our Community Guilds * Intra-departmental mentor and buddy program for networking * Continuous professional development, product training, and career pathing * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.