Customer Support Agent (Norwegian) – for someone who loves customer support and wants to join our growth journey 🚀 Location: Carl Jacobsens Vej 16, 2500 Valby Hours: 37 timer (mandag til fredag, kl. 8-16) Languages: Norwegian and English Do you love customer support – and at the same time find it exciting to be part of a team that is developing and growing? Then you might be the person we are looking for. At Huuray, we are looking for a Customer Support Agent to join our support team, with a focus on the Norwegian market. What matters most to us is that you enjoy customer contact and are motivated by helping customers every single day. Customer support is – and will remain –the heart of the role. At the same time, you will become part of a growing company where we continuously develop our processes, tools and ways of working. Among other things, we work with AI and automation as a natural part of the future of customer support, and we are looking for someone who finds it exciting to be part of that journey. 💼 About the role You will become an important part of our support team and have daily contact with customers across our Nordic platforms. Your primary responsibilities will include: · Responding to customer enquiries by phone and email · Helping customers with questions, issues and orders · Following up on enquiries and ensuring high customer satisfaction · Handling complaints related to physical products · Collaborating with colleagues to ensure the best possible customer experience 🚀 Help us develop our support function We see support as much more than simply responding to enquiries. At Huuray, we continuously work to improve the customer experience and optimise our workflows. That is why we are looking for someone who is curious about new ways of working. You do not need experience with AI or automation, but we hope that you: · Are curious about new technologies and ways of working · Are interested in testing new tools and solutions · Contribute with ideas for improvements · Want to contribute to the development of our support function · We believe the best ideas come from the people who work closest to our customers. 👤 Who are you? · You thrive when customer support is your primary responsibility · You love helping customers and creating great experiences · You speak and write Norwegian fluently · You communicate professionally and with empathy · You are structured and good at maintaining an overview · You are solution-oriented and follow tasks through to completion · You contribute positively to the team and naturally take responsibility 🎯What Huuray offers A role focused on customer support and customer experience · The opportunity to help develop the support function of the future · A growing workplace where you become part of the journey · The opportunity to influence processes and workflows · A salary package based on qualifications · Great office facilities in Valby · A good lunch scheme, plus unlimited coffee and soft drinks · A small team with great colleagues · Social events Are you ready to join a team where customer support is key – while also having the opportunity to help shape how we work in the future? Then send us your CV and a short video of no more than 3 minutes, briefly and informally telling us a little about yourself. We invite candidates for interviews on an ongoing basis. We look forward to hearing from you!