Head of UX

DEPT

Head of UX  (d/f/m) Hamburg, Berlin, Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team in the DACH region. We combine technology and experience design to create emotive yet conversion-focused CX platforms, Apps, Online Shops and Design systems at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market. You will lead and further develop our DACH UX practice across the entire value chain — from research to delivery. You will balance craft excellence, delivery quality, and operational health, while shaping a strong and future-ready UX department. You will also lead international project teams for ambitious brands to create user-centered experiences that drive measurable growth. WHAT YOU’LL DO: * Driving innovation and delivering excellence: As the UX Lead for key accounts or in new business, you’ll set the standard for user-centric design and ensure that our work delivers strategic business impact. * Delivery accountability: You are accountable for the department’s delivery excellence. You not only monitor quality but also collaborate with the EMEA UX leadership team to develop new capabilities and processes that ensure we stay ahead of the competition. * Operational accountability: You proactively manage the department’s operational health as well as the client and team satisfaction. * Foster cross-functional and international alignment: You will foster close collaboration with international teams across the EMEA region as well as with other crafts such as Strategy, Visual Design, Content and Tech, ensuring that our local UX practice does not operate in isolation but serves as a driving force for collective growth. * Champion thought leadership: You will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company. WHAT YOU BRING: * Work experience: Over 15 years of experience in UX and product design, combined with in-depth expertise in complex digital ecosystems and fast-paced agency environments, with proven experience working with large, international brands and complex stakeholder environments. While experience in e-commerce isn't mandatory, it would be a great advantage. * Portfolio: A proven track record across the entire UX value chain—from in-depth user research and strategic planning to hands-on concepts and iterative testing. Your portfolio demonstrates high-impact results and measurable business growth.  * Leadership: You have over 10 years' experience in people leadership. Managing and mentoring high-level talent, such as Leads, Principals and Associate Directors, would be an added bonus. * Operational Excellence: You know how to handle urgent requests or escalations with a performance- and solution-oriented approach. * Tech and AI savvy: Not only are you curious about digital trends, AI and new technologies, you are also committed to incorporating relevant innovations into your work. * Communication and influence: The ability to transform complex UX strategies into persuasive pitches that convince senior stakeholders and establish the trust required for long-term partnerships. Full professional proficiency in both German and English (C1 level) is mandatory.  WE OFFER: * Flexible, hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme. * Occasional breakfast/lunch at the office, Smoothie Tuesdays. * Stay happy and healthy with a contribution to your health through the OpenUp platform; * €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks. * Future Bens - Exclusive access to sustainable, healthy products at attractive deals. * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Trainline

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  THE ROLE We’ve built a category-defining experience in rail. Now we’re going beyond rail, using design to open new verticals, new journeys and new value for our customers. This brand-new leadership role leads design for that expansion from the ground up. We term that expansion, ‘New Business’ with focus on expanding our strong rail proposition into the worlds of Hotels, Car Hire, Insurance and a building a compelling advertising + media offering. You’ll join a cross functional leadership team of product, engineering, commercial and data science leaders who’s mission it is to turn Trainline’s New Business ambition from vision into live propositions. You will be responsible for making the Design and UX decisions that allow Trainline to explore and build a presence in new verticals (from hotels to car hire, insurance and more), ensuring the product architecture scales in line with Trainline’s ambition. It’s a player-coach role. You’ll set the vision and lift your team’s craft while staying close enough to shape the details that decide how new propositions land and integrate into a well-oiled rail ticketing and travel product suite. More broadly you will be the connective force across the wider design org, making sure a portfolio of separate bets cohere into one Trainline experience. IN THIS ROLE AS THE HEAD OF UX DESIGN, YOU WILL...🚄 * Build seamless, connected trips. Lead the design of a more connected trip experience for our customers - so they can complete more of their booking beyond rail with Trainline, like hotel, car hire and insurance in one seamless flow. * Establish a high experimentation culture. Run a prototyping-and-live-testing cadence that lets us enter spaces we don’t serve today quickly and cost-consciously, knowing which bets deserve a fast probe and which deserve real investment. * Connect the portfolio. Surface the threads across our New Business bets and the wider strategy, so a set of new verticals reads as one coherent Trainline UX rather than a scatter of features, working in genuine partnership with product and engineering leaders beyond your immediate group. * Put AI at the core of how we work. Be hands-on with AI in your own practice, and partner with UX and product leadership to advance the discipline, turning what works into the default way the team explores, tests and ships new propositions. * Hold the bar as we move fast. Bring a world-class eye for detail to brand-new, unproven experiences, and prove craft is what makes a new vertical credible, not a tax on speed. * Own the insight that inspires. Define compelling research roadmaps that build rich understanding of customers and journeys we don’t yet serve, and de-risk each new bet before we commit. * Build the team behind the expansion. Manage, mentor and hire as the mission scales, shaping a culture that’s comfortable starting from zero. WE'D LOVE TO HEAR FROM YOU IF YOU HAVE...🔍 * 0→1 leadership and impact. A track record taking consumer propositions into market and iterating on real signal. Ideally you will have opened up new categories or verticals, not just shipped features, and have the commercial impact stories to support. * Craft and direction. The judgement to balance hands-on craft with strategy: you care about the pixels and the three-year horizon for where the business goes next. * A sharp eye for quality. The instinct for when “good enough to learn from” beats “perfect but late” in an unproven space. * Comfort in ambiguity. You operate at pace where the problem isn’t defined and the market isn’t proven. * Cross-functional influence. Strong partnership with product, engineering and design leadership, carrying your rationale through clear, compelling storytelling. * AI fluency. Genuine command of AI tooling and a strong view on how it reshapes a design discipline. * People growth. A record of growing designers and raising a team’s bar. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Veepee

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.