Sökresultat för "Customer Engagement"

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.   Overview of the Role As the Manager, Solutions Architecture - UK/I (Pre-Sales) at GitLab, you'll manage a distributed team of Solutions Architects working with customers across the UK and Ireland, with scope to grow into additional countries within the region over time, such as Sweden and the Netherlands. In this player-coach role, you'll guide technical strategy across complex sales motions while also stepping directly into high-impact opportunities to help your team secure technical wins and build customer confidence in GitLab's platform approach. At GitLab, we work at the intersection of technical sales strategy, team development, and operational scale, and you'll help translate customer requirements into clear business outcomes. You'll partner closely with regional go-to-market counterparts and cross-functional teams including Sales, Channel, Marketing, Sales Enablement, Product Management, and the global Solutions Architecture team. In our all-remote environment, you'll help shape how we grow the Solutions Architecture organization across UK/I by building strong operating rhythms, strengthening executive relationships, and creating the conditions for your team to do their best work. This role suits someone who combines technical depth, strong judgment, and a hands-on approach to winning business and scaling teams. Some of the types of projects you'll work on: * Running technical evaluations, executive workshops, demos, and proof-of-concept engagements that help customers map GitLab's DevSecOps platform to their business goals * Building regional operating practices that improve team execution, strengthen cross-functional alignment, and scale the impact of Solutions Architects across UK/I What you'll do * Manage a team of intermediate and senior Solutions Architects across the UK and Ireland, with scope to expand into other countries within the region such as Sweden and the Netherlands as the team grows, setting clear direction and enabling high-quality execution across UK/I. * Act as a player-coach by partnering directly on strategic opportunities, building executive relationships, and coaching your team through complex sales cycles to help secure the technical win. * Guide regional strategy for technical evaluations, workshops, demonstrations, and proof-of-concept engagements, ensuring customer needs are translated into meaningful technical and business outcomes. * Work cross-functionally with global Solutions Architecture, Sales, Channel, Marketing, Sales Enablement, and Product Management to align on priorities and execute against regional goals. * Manage dotted-line relationships with Channel Solutions Architects and subject matter experts, driving accountability, collaboration, and alignment around common goals. * Maintain strong operational discipline across workload planning, resource allocation, headcount planning, opportunity forecasting, and field execution. * Define and track key performance indicators for the team, communicating progress, risks, and priorities clearly to your team, peers, and senior stakeholders. * Hire, develop, and retain high-performing Solutions Architects while strengthening team capability, encouraging innovation, and building a scalable regional organization for future growth. What you'll bring * Experience managing technical teams in software or technology sales, pre-sales, consulting, or a related environment, with direct exposure to the UK and Ireland; exposure to other European markets such as Sweden or the Netherlands is a plus, given the scope for the role to grow into these countries over time. * Strong background in solution architecture or comparable practical experience, with the ability to relate technical depth to customer business value and apply transferable experience from adjacent domains while learning GitLab and related tools. * Proven success developing, mentoring, and scaling Solutions Architecture practices or similar customer-facing technical organizations in growing businesses. * Strong communication and technical presentation skills, with the ability to engage effectively across cultures and with both technical and business stakeholders. * Demonstrated business acumen and sound judgment, balancing technical excellence with commercial outcomes and regional priorities. * Track record of influencing cross-functional stakeholders and building strong partnerships across Sales, Channel, Marketing, Enablement, Product, and other senior stakeholder groups. * Experience building inclusive, high-performing teams and creating clear, accountable operating practices in a distributed or remote environment. * A genuine curiosity for AI, with a habit of weaving AI tools into your own day-to-day work to move faster and think sharper, and an eye for how that same mindset can be turned outward to deepen and elevate customer engagement. * Ability and willingness to travel in line with business needs and GitLab's travel policy. * We are currently only able to accept applicants based in the UK or Ireland #LI-CM1 About the team The Solutions Architects team at GitLab is an established technical partner for the field, and we help customers and internal teams see the value of GitLab's platform approach during complex engagements. We combine technical credibility, customer confidence, and strong business partnership to enable success across the customer journey. Our work helps turn technical validation into confidence, momentum, and long-term value for prospects, customers, and partners. We also play an important role in linking the field to the rest of GitLab. By working closely with go-to-market and product organizations, we surface customer feedback that informs conversations about product direction, enablement, services, and messaging. As a globally distributed team, we rely on clear communication, consistent ways of working, and thoughtful collaboration to help customers across multiple regions and functions. We are focused on strengthening regional execution, building scalable practices for technical engagement, and helping GitLab grow through consistent, high-quality customer experiences. We're an important team for GitLab's continued growth because we combine team direction, technical expertise, and operational rigor in a way that helps the business scale while staying close to customer needs.   HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave  * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Platforms Account Management UK. The UK is a cornerstone market for Adyen, with one of the most mature Platform and Marketplace portfolios within Adyen.In this role, you will serve as a vital leader responsible for driving the execution, operational health, and strategic direction of our UK Platforms Account Management team. As a second-level manager, you will oversee a hybrid team consisting of both Team Leads (People Managers) and Senior Account Managers (Individual Contributors). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers and senior AMs into true organizational leaders. Your mission is to ensure that the Platforms and Marketplaces receive the operational framework, consultative guidance, and financial product capabilities required to scale their ecosystems successfully to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and revenue growth for the Platforms portfolio. Establish goals, accurate forecasting, and commercial strategies that maximize user/sub-merchant adoption across our platform accounts. * Scale a Hybrid Team: Upskill Team Leads into strategic people leaders, and simultaneously mentoring and coaching Senior Account Managers (ICs). Guide the team through complex account planning, contract renegotiations, and high-stakes executive engagements. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Serve as a senior trusted advisor to c-suite executives at major Platforms and Marketplace. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline complex platform workflows (e.g., sub-merchant onboarding, compliance/KYC, and payout structures) to protect team bandwidth and drive "Account Management at scale". * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula and Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders and Senior ICs: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. And in parallel effectively keeping senior individual contributors motivated and strategically aligned. * A Platforms & SaaS Ecosystem Expert: Deep knowledge of the payments industry with a clear understanding of the operational challenges, API frameworks, onboarding nuances, and financial regulations impacting Platforms and Marketplaces. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing complex client negotiations, and connecting complex data points into a single cohesive strategy to help platforms unlock new monetization streams.. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the SaaS, B2B Platform, and/or Marketplace ecosystem, with a solid grasp of embedded financial products. * Proven experience within Fintech or Enterprise Payments is highly preferred to support the high technical maturity and nuanced discussions required by our Platform and Marketplace portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Neo4j

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision:  At Neo4j, we have always strived to help the world make sense of data.   As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. THE ROLE Neo4j is the world’s leading graph database, and our Solutions Engineering (PreSales) team plays a pivotal role in helping customers unlock its potential every day. Neo4j has established itself as a premier data and AI platform for enterprise use cases across Knowledge Graphs, Network & Grid Topology, Root-Cause & Impact Analysis, Fraud & AML, Customer 360, Asset Intelligence, and modern AI workloads including GenAI, LLM-driven applications, and emerging Agentic AI architectures. As part of Neo4j's Solutions Engineering (PreSales) organization, you will work directly with strategic and enterprise customers in the Nordics across several key verticals — including Financial Services, Public Sector, Energy & Utilities, High-Tech Manufacturing, and Telecommunications.You’ll provide technical and architectural leadership, helping customers design Neo4j-powered solutions that deliver measurable business value. The role of a Solutions Engineer (PreSales) encompasses a broad range of responsibilities, starting with understanding a customer’s unique requirements and environment. You’ll translate these into tailored solution architectures that incorporate Neo4j’s advanced graph technology, guiding stakeholders throughout the sales cycle. Daily work includes demonstrating Neo4j’s capabilities, whiteboarding solution designs, and engaging with technical decision-makers to align solutions with their strategic priorities. You’ll bridge the gap between business and technology, combining technical strength with the ability to articulate clear value and outcomes. The role is based in Stockholm, where we enjoy a beautiful, modern office space. We trust our team to manage their own time, so working from home is fully supported. However, because building strong relationships is core to what we do, you will need to be available in person for occasional customer meetings. MAIN RESPONSIBILITIES * Act as a central player in Neo4j PreSales engagements, supporting customers across the entire customer lifecycle — from early discovery to architecture design, proof-of-value, and long-term adoption. * Build and nurture strong relationships with strategic and enterprise customer teams. * Partner closely with Account Executives to communicate the technical and business impact of graph solutions. * Ensure strong technical alignment and smooth integration of Neo4j into customer environments. * Provide architectural recommendations aligned with customer strategies and IT landscapes. * Design and present Neo4j-based prototypes that demonstrate both technical feasibility and business value. KEY ROLE CHARACTERISTICS * Experience: At least 5 years in PreSales / Solutions Engineering or Professional Services, ideally with enterprise customers in High-Tech, Energy, Telecom, Financial Services, or Public Sector. * Data Platform Expertise: Strong understanding of data platforms, particularly databases. * Solution Design: Ability to translate business requirements into effective solution architectures. * Technical Proficiency: Familiarity with a programming or scripting language (Java, Python, JavaScript, etc.). * Consultative Skills: Proven experience guiding technical teams through complex, consultative engagements. * Adaptability: Strong desire to learn and quickly adopt emerging technologies. * Problem-Solving: Passion for tackling complex technical challenges with innovative solutions. * Enablement: Ability to lead technical workshops and small-group sessions. * Sales Alignment: Comfortable managing the technical aspects of enterprise sales cycles. * Travel: Willingness to travel occasionally. * Languages: Fluency in both Swedish and English is required. BENEFICIAL QUALIFICATIONS * Hands-on experience with graph technologies (Neo4j, Cypher, GDS, GraphQL). * Knowledge of GenAI, LLM architectures, RAG, or Agentic AI frameworks. * Experience with vector search, embeddings, or semantic retrieval. * Background in graph data science, network analysis, or ML pipelines. * ETL, data integration, or data virtualization expertise. * Familiarity with complex enterprise IT environments.     Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.  * Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.  * Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. * 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.  * Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. * Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. * A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.  Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.  One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments)  Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.  More information at www.neo4j.com.   ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Thoughtworks

Senior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard. For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements. JOB RESPONSIBILITIES * You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns. * You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible. * You will work in collaborative, value-driven teams to build innovative customer experiences for our clients. * You will create large-scale distributed systems out of microservices. * You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way. * You will apply the latest technology thinking from our Technology Radar to solve client problems. * You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development. * You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between. * You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills. JOB QUALIFICATIONS TECHNICAL SKILLS  * You have experience as a Senior Fullstack Software Developer, with strong hands-on experience in Javascript (Node.js and React). Experience working with object-oriented programming languages such as Java or Kotlin would be an advantage. * You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming. * You are comfortable with Agile methodologies, such as Extreme Programming (XP), Scrum and/or Kanban. * You have a good awareness of TDD, continuous integration and continuous delivery approaches/tools. * Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker. PROFESSIONAL SKILLS * You enjoy influencing others and always advocate for technical excellence while being open to change when needed. * Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. * You’re resilient in ambiguous situations and can approach challenges from multiple perspectives. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. ONSITE WORK EXPECTATION You may be expected to work out of our Thoughtworks office or at our client's office location for all five working days of the week, depending on business or clients’ needs. ABOUT THOUGHTWORKS Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. See here our AI policy.

Coupang

職位概述（Role Overview） Coupang 正重新定義購物體驗，而我們的程式化廣告（Programmatic Ad）產品正驅動新一代電商整合。 我們正在尋找一位具策略思維的客戶經理（Account Manager），負責管理台灣的聯盟夥伴（Affiliate partners）。此職位將專注於發展與優化媒體/網站夥伴關係、推動更深入的 API 整合，以及透過 Coupang 的聯盟技術（Affiliate Technologies）挖掘長期變現機會。 你將與產品、工程與合作夥伴團隊密切合作，以最大化合作夥伴績效、營收成長與整合深度。   工作內容（What You Will Do） 1. 夥伴成長與帳戶管理（Partner Growth & Account Management） * 負責並拓展台灣地區 App 與網站媒體夥伴組合 * 推動既有帳戶的營收成長、留存與業務擴展 * 發掘升級機會，將夥伴從基礎展示型變現（display）提升至 API 驅動的電商整合模式 * 與產品、工程及商務團隊等關鍵利害關係人建立長期穩定關係 * 作為合作夥伴的主要聯絡窗口與信任顧問 2. 技術解決方案顧問與整合優化（Technical Solution Consulting & Integration Optimization） * 作為策略顧問，協助媒體夥伴優化 Coupang 搜尋與推薦 API 的整合效果 * 與夥伴工程團隊合作，提升整合品質、資料流與整體效能 * 分析績效數據，提出優化建議以提升轉換率、互動率與變現能力 * 與 Coupang 內部產品與工程團隊跨部門合作，解決問題並推動功能優化 3. 營收優化與程式化策略（Revenue Optimization & Programmatic Strategy） * 運用對 SSP（供應方平台）、程式化生態與競價模式的理解，優化夥伴變現成果 * 協助夥伴從傳統模式（waterfall / display）轉型至進階的程式化 + API 驅動模式 * 探索成長槓桿，包括流量分群、版位策略與推薦邏輯優化 * 使用 Dashboard 或 SQL 追蹤與管理關鍵商業指標 4. 夥伴成功與策略發展（Partner Success & Strategic Development） * 為重點夥伴制定帳戶策略與成長藍圖 * 監控夥伴健康度，辨識風險並主動推動留存策略 * 分享市場洞察與最佳實務，提升夥伴整體表現 * 必要時支援新夥伴 onboarding，並著重長期成長與規模擴展 基本資格與能力（Basic Qualifications & Skills） * 5 年以上 Account Management、Partner Management 或 Business Development 經驗（需具備 AdTech / Programmatic / 行動變現領域背景） * 熟悉媒體變現模式、SSP 及程式化廣告生態系 * 具備管理與成長策略型或企業級客戶的經驗 * 能將商業需求轉化為技術解決方案與整合策略 * 能與技術團隊討論 API、資料流與系統整合相關議題 * 具備強烈數據分析思維，能以數據與績效驅動決策   Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.   Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.    We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”    Role Overview Coupang is reimagining the shopping experience, with our Programmatic Ad products driving next-generation commerce integrations. We are looking for a strategic Account Manager to manage our affiliate partners in Taiwan. This role focuses on growing and optimizing publisher relationships, driving deeper API integrations, and unlocking long-term monetization opportunities through Coupang’s Affiliate Technologies. You will work closely with product, engineering, and partner teams to maximize partner performance, revenue growth, and integration depth.   What You Will Do 1. Partner Growth & Account Management * Own and grow a portfolio of app and web publisher partners in Taiwan * Drive revenue growth, retention, and expansion across existing accounts * Identify upsell opportunities by expanding partners from basic display monetization to API-based commerce integration * Build strong, long-term relationships with key stakeholders including Product, Engineering, and Business teams * Act as the primary point of contact and trusted advisor for partners 1. Technical Solution Consulting & Integration Optimization * Serve as a consultative partner to help publishers optimize integration of Coupang’s Search & Recommendation APIs * Collaborate with partner engineering teams to improve integration quality, data flow, and performance outcomes * Analyze performance data and recommend adjustments to maximize conversion, engagement, and monetization yield * Work cross-functionally with Coupang product and engineering teams to resolve issues and roll out enhancements 1. Revenue Optimization & Programmatic Strategy * Leverage understanding of SSPs, programmatic ecosystem, and bidding models to improve partner monetization outcomes * Help partners optimize yield by transitioning from legacy models (waterfall / display) to more advanced programmatic + API-driven models * Identify growth levers including traffic segmentation, placement strategy, and recommendation logic * Track and manager key business performance metrics using Dashboard or SQL 1. Partner Success & Strategic Development * Develop account plans and growth roadmap for key partners * Monitor partner health, identify risks, and proactively drive retention strategies * Share market insights and best practices to elevate partner performance * Support onboarding of new partners when needed, but with a focus on long-term success and scaling   Basic Qualifications & Skills * 5+ years of experience in Account Management, Partner Management, or Business Development within AdTech / Programmatic / Mobile Monetization * Strong understanding of publisher monetization, SSPs, and programmatic advertising ecosystem * Experience managing and growing strategic or enterprise-level accounts * Ability to translate business needs into technical solutions and integration strategies * Comfortable discussing API concepts, data flow, and system integration with technical stakeholders * Strong analytical mindset with ability to drive decisions through data and performance metrics * Native Mandarin and professional English proficiency   Recruitment Process and Others   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled.  * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/

Coupang

職位概述（Role Overview） Coupang 正重新定義購物體驗，而我們的程式化廣告（Programmatic Ad）產品正驅動新一代電商整合。 我們正在尋找一位具策略思維的客戶經理（Account Manager），負責管理台灣的聯盟夥伴（Affiliate partners）。此職位將專注於發展與優化媒體/網站夥伴關係、推動更深入的 API 整合，以及透過 Coupang 的聯盟技術（Affiliate Technologies）挖掘長期變現機會。 你將與產品、工程與合作夥伴團隊密切合作，以最大化合作夥伴績效、營收成長與整合深度。   工作內容（What You Will Do） 1. 夥伴成長與帳戶管理（Partner Growth & Account Management） * 負責並拓展台灣地區 App 與網站媒體夥伴組合 * 推動既有帳戶的營收成長、留存與業務擴展 * 發掘升級機會，將夥伴從基礎展示型變現（display）提升至 API 驅動的電商整合模式 * 與產品、工程及商務團隊等關鍵利害關係人建立長期穩定關係 * 作為合作夥伴的主要聯絡窗口與信任顧問 2. 技術解決方案顧問與整合優化（Technical Solution Consulting & Integration Optimization） * 作為策略顧問，協助媒體夥伴優化 Coupang 搜尋與推薦 API 的整合效果 * 與夥伴工程團隊合作，提升整合品質、資料流與整體效能 * 分析績效數據，提出優化建議以提升轉換率、互動率與變現能力 * 與 Coupang 內部產品與工程團隊跨部門合作，解決問題並推動功能優化 3. 營收優化與程式化策略（Revenue Optimization & Programmatic Strategy） * 運用對 SSP（供應方平台）、程式化生態與競價模式的理解，優化夥伴變現成果 * 協助夥伴從傳統模式（waterfall / display）轉型至進階的程式化 + API 驅動模式 * 探索成長槓桿，包括流量分群、版位策略與推薦邏輯優化 * 使用 Dashboard 或 SQL 追蹤與管理關鍵商業指標 4. 夥伴成功與策略發展（Partner Success & Strategic Development） * 為重點夥伴制定帳戶策略與成長藍圖 * 監控夥伴健康度，辨識風險並主動推動留存策略 * 分享市場洞察與最佳實務，提升夥伴整體表現 * 必要時支援新夥伴 onboarding，並著重長期成長與規模擴展 基本資格與能力（Basic Qualifications & Skills） * 5 年以上 Account Management、Partner Management 或 Business Development 經驗（需具備 AdTech / Programmatic / 行動變現領域背景） * 熟悉媒體變現模式、SSP 及程式化廣告生態系 * 具備管理與成長策略型或企業級客戶的經驗 * 能將商業需求轉化為技術解決方案與整合策略 * 能與技術團隊討論 API、資料流與系統整合相關議題 * 具備強烈數據分析思維，能以數據與績效驅動決策   Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.   Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.    We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”  Role Overview Coupang is reimagining the shopping experience, with our Programmatic Ad products driving next-generation commerce integrations. We are looking for a strategic Account Manager to manage our affiliate partners in Taiwan. This role focuses on growing and optimizing publisher relationships, driving deeper API integrations, and unlocking long-term monetization opportunities through Coupang’s Affiliate Technologies. You will work closely with product, engineering, and partner teams to maximize partner performance, revenue growth, and integration depth.   What You Will Do 1. Partner Growth & Account Management * Own and grow a portfolio of app and web publisher partners in Taiwan * Drive revenue growth, retention, and expansion across existing accounts * Identify upsell opportunities by expanding partners from basic display monetization to API-based commerce integration * Build strong, long-term relationships with key stakeholders including Product, Engineering, and Business teams * Act as the primary point of contact and trusted advisor for partners 1. Technical Solution Consulting & Integration Optimization * Serve as a consultative partner to help publishers optimize integration of Coupang’s Search & Recommendation APIs * Collaborate with partner engineering teams to improve integration quality, data flow, and performance outcomes * Analyze performance data and recommend adjustments to maximize conversion, engagement, and monetization yield * Work cross-functionally with Coupang product and engineering teams to resolve issues and roll out enhancements 1. Revenue Optimization & Programmatic Strategy * Leverage understanding of SSPs, programmatic ecosystem, and bidding models to improve partner monetization outcomes * Help partners optimize yield by transitioning from legacy models (waterfall / display) to more advanced programmatic + API-driven models * Identify growth levers including traffic segmentation, placement strategy, and recommendation logic * Track and manager key business performance metrics using Dashboard or SQL 1. Partner Success & Strategic Development * Develop account plans and growth roadmap for key partners * Monitor partner health, identify risks, and proactively drive retention strategies * Share market insights and best practices to elevate partner performance * Support onboarding of new partners when needed, but with a focus on long-term success and scaling   Basic Qualifications & Skills * 5+ years of experience in Account Management, Partner Management, or Business Development within AdTech / Programmatic / Mobile Monetization * Strong understanding of publisher monetization, SSPs, and programmatic advertising ecosystem * Experience managing and growing strategic or enterprise-level accounts * Ability to translate business needs into technical solutions and integration strategies * Comfortable discussing API concepts, data flow, and system integration with technical stakeholders * Strong analytical mindset with ability to drive decisions through data and performance metrics * Native Mandarin and professional English proficiency   Recruitment Process and Others   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled.  * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Account Management We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role as part of the Commercial Engine at Adyen, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen. What you’ll do As the Manager, Account Management, your role and some of your responsibilities will include: * Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement. * When needed, get involved in operational tasks, help build C-level relationships, and support the team in merchant escalation calls or critical negotiations. * Hire, develop and retain diverse talent to support our commercial and strategic ambitions. * Co-define and monitor Commercial OKRs achievement every year on a team and individual level.  Report on performance and metrics at an executive level. * Collaborate cross-functionally to communicate Singapore merchant needs and feedback to HQ, impacting Adyen’s product innovation and development, and delivering merchant projects. * Drive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools  and "Account Management at scale” to achieve higher productivity and increased customer satisfaction. * Create an inspiring and collaborative team environment with an open communication/feedback culture. * Hands on management of key merchants. Who you are * An energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills. * Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment. * You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary. * You are passionate to push boundaries and create value in the payments space * You can manage complex projects to achieve the best results * You enjoy working in uncertain situations and you can deal with ambiguity * You are able to engage in and navigate fast-paced discussions internally and with customers to drive positive outcomes * You can work seamlessly with a global, multicultural team * Payments experience is a plus. Minimum Qualifications * 10+ years experience in account management, sales, consulting, or a related field * 3+ years experience managing teams * Experience working with enterprise merchants / customers * Bachelor's degree * Full professional proficiency in English Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. BUILD WHATS NEXT FOR AI AND DATA IN ASEAN This is not a typical product marketing role. At Snowflake, you’ll help shape how the ASEAN market understands, adopts, and accelerates the future of the AI Data Cloud. You’ll sit at the intersection of product marketing, technical evangelism, go-to-market strategy, and industry influence—bringing together customers, partners, sellers, and marketers around one of the most important technology shifts of our time. If you thrive on turning complex technology into market momentum, love being in front of customers and communities, and want to make a visible impact in one of the world’s most exciting growth regions, this role was built for you. WHY THIS ROLE IS EXCITING Snowflake is scaling fast, and ASEAN is a strategic growth market. In this role, you won’t just support the business—you’ll help define how Snowflake wins in-region. You’ll be the voice of Snowflake’s AI Data Cloud across the market, translating innovation into relevance for customers, shaping go-to-market strategy, and influencing adoption at scale. With more than 13,000 customers already using Snowflake to modernize data access, accelerate analytics, and unlock data-driven insight, you’ll help drive the next wave of growth powered by AI. WHAT YOU'LL DO * Lead Snowflake’s Product Marketing and Evangelism efforts across the ASEAN market. * Build and execute go-to-market strategies and innovative programs that strengthen Snowflake’s market position and accelerate growth. * Evangelize the AI Data Cloud through speaking engagements, social media, video, and community engagement across customers, partners, media, analysts, and broader industry audiences. * Develop compelling messaging, content, and sales enablement assets for Snowflake teams and partner teams. * Partner cross-functionally with demand generation, content marketing, sales, product management, and global stakeholders to align and execute regional go-to-market plans. * Own and lead end-to-end product launches for ASEAN, including internal and external briefings, spokesperson support, enablement content and sessions, and alignment with marketing and PR on launch campaigns and events. * Build market and competitive intelligence, and serve as a thought leader on the trends shaping the industry. * Champion diversity and belonging as part of how we work, lead, and grow as a company. WHAT MAKES YOU A STAND OUT You’re equal parts strategist, storyteller, and technologist. You can move comfortably from executive conversations to technical narratives, from launch planning to live evangelism, and from market insight to field execution. Our ideal candidate brings: * 15-20+ years of experience spanning technology, product, and market-facing roles, with strong exposure to data management and AI/ML. * Strong cross-functional leadership skills, including the ability to influence without authority and work effectively with senior stakeholders. * Outstanding communication and presentation skills, with confidence engaging internal leaders, external stakeholders, and public audiences. * Excellent writing skills, with the ability to distill complex ideas into clear, compelling presentations and plans. * A track record of working on complex data solutions and demonstrating architectural or technical leadership. * An analytical mindset, with the ability to interpret information and turn it into actionable insight. * Strong understanding of both the technical foundations and business value of modern data technologies, across on-premises and cloud environments. * Experience with database products. * A BS/BA or equivalent practical experience. * A proven history of partnering with field GTM teams—across marketing, sales, and solution engineering—to create high-impact content and messaging that connects with diverse personas, from technical practitioners to C-level executives like the CMO, CFO, and CRO. * Deep insight into the unique technological landscape and market dynamics across the ASEAN region. * Professional fluency in regional languages including Bahasa, Mandarin, Cantonese or Thai is strongly advantageous, complementing English proficiency. WHY SNOWFLAKE Snowflake is growing quickly, and we’re building a team of people who challenge conventional thinking, move with urgency, and create meaningful impact. We care deeply about our people, customers, culture, and values—and we’re looking for people with the growth mindset to solve for today while building for the future. If you want a role with visibility, influence, and the opportunity to shape one of the most important categories in enterprise technology, this is your moment. READY TO MAKE YOUR IMPACT Join Snowflake and help define how the AI Data Cloud wins in ASEAN. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Toast

Staff Software Engineer, Full Stack - Guest team Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we’ll deliver on their needs for today while investing in the experiences that will power their restaurant of the future. Are you bready* for a change? We’re seeking a Staff Software Engineer to work within our team focused on building impactful capabilities that empower restaurants to drive Guest engagement, retention and growth. The team will help shape the future of how restaurants use technology to connect with their guests - increasingly through AI-powered tools and experiences that drive automation, personalization and smarter decision-making. You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space. Your engineering leadership will be balancing technical excellence alongside a strong product mindset to solve for continuous growth within both the team and our product space. About this roll* (Responsibilities)  * Design, build, deploy, and maintain highly resilient and scalable features * Lead complex projects that improve functionality and reliability for our customers and partners * Partner with a wide array of teams across Toast  * Ensure quality by building automated testing for changes * Roll* features out to customers and partners, including monitoring for success * Collaborate with UX and PM on the definition and design of features * Mentor and coach other engineers Do you have the right ingredients*? (Requirements) * 8-12 years experience building backend services and APIs * Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices * Experience shipping production services and balancing getting things done with platform stability and reliability * Experience building backend services and APIs and scaling distributed systems * Focused on delivering positive impact for Toast customers * Enjoys working in a team environment with a shared code-base * Excellent cross-team communication skills on complex technical topics  * Experience building cloud-native systems on AWS. * Experience influencing technical direction across multiple teams. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool-belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY Safety Data Infrastructure To pro-actively find bad actors and protect good users, Roblox needs to ingest enormous amounts of data and make it usable both to our automated detection systems and for human moderators and customer support agents doing investigations. The Safety Data Infrastructure team is addressing these needs within Safety. We are building a high availability real time multi-model datastore consisting of screenshots, chats, voice communication and more. This will allow various safety systems to re-use all manner of data collected to spot bad actors and policy violations. As a member of the Account Infra Team, you will have a rare opportunity to sit at the convergence of ML infrastructure, data engineering, and high scalability engineering all while getting to learn Rust. You Will: * Assume ownership of the complete lifecycle for full-stack features within Safety Data Infra  ranging from technical specification, implementation, rollout, monitoring, and iteration, ensuring alignment with the designated pod roadmap. * Engage in close collaboration with partner teams in Content Safety, Safety Experience, Accounts, ML Foundations and Roblox database platform teams. * Define the architectural direction for scaling Safety Data Infra. * Take complete responsibility for projects throughout their entire lifecycle. * Drive cross-functional engagement and lead technical initiatives to ensure the widespread adoption and success of our core safety applications. * Report directly to the Manager of Account Security and Infra.   You Have: * 4+ years of experience in software development. * Distributed Systems Architecture: Proven ability to design and implement robust, high-throughput microservices (handling thousands of requests per second) while maintaining a strict focus on system safety and security.  * Backend Proficiency: Experience with non-relational datastores and large scale systems. * Safety-Driven Mindset: A strong commitment to designing, implementing, and maintaining systems that prioritize user safety, data integrity, and compliance with safety policies. * Equivalent experience or a BS in Computer Science, Applied Math, Physics, Engineering, Statistics, or another technical field. * Curious to learn new technologies and systematically grow your skills. You Are: * Experienced (4+ years): You have extensive experience as a full-stack engineer, proficient in back-end development, working on complex, production-grade systems end-to-end. * Analytical & Data-Driven: You possess a strong ability to instrument, collect, and analyze user interaction data (e.g., A/B testing, usage metrics) to inform design decisions and continuously maximize user impact and product performance. * Comfort working with agents. Roblox as a whole is also currently revamping our development flows to incorporate AI wherever possible. * Versatile & Adaptable: We write and review code primarily in Rust with some adjacent systems in Go, C#, C++ and Python. * Team-Player & Technical Leader: You are a collaborative team member who actively mentors peers, drives technical excellence, and takes ownership of leading and delivering key features and projects across team boundaries. * AI native: You are eager to define and build AI-centric solutions, incorporating modern machine learning and agentic AI capabilities directly into the core user experience and system architecture. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $196,750—$243,290 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering (CSE) China Foundations team works together with our US partners to co-own the Community Support foundations systems, collectively empowering every step of the customer support journey. We're building the next-generation case management platform that gives a 360-degree view of every customer interaction, helping ambassadors resolve guest and host issues faster. At the same time, we're developing the centralized supervisor portal alongside agent quality systems that turn performance insights into actionable coaching signals. Our routing platform connects Airbnb customers to the right ambassador, through the right channel, at the right time. The team also provides AI-powered solutions to support TechOps around system inconsistencies and incidents to ensure high availability and reliability of critical CS flows. The Difference You Will Make: We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will: * Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding. * Lead, mentor, and grow a high-performing engineering team in a fast-paced environment. * Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving. * Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions. * Set clear priorities and strategic direction in collaboration with cross functional partners.. * Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality. * Lead complex, cross-functional projects that align with business goals and deliver measurable impact.   A Typical Day:  As an Engineering Manager on the China Routing and Data team, you will: * Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision. * Collaborate with and influence cross-functional partners to design and deliver high-quality products. * Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems. * Lead conversations that align technical efforts with business outcomes and product priorities. * Nurture a culture of technical quality and engineering excellence from design, through code review, to production. * Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations. * Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.   * reality.     Your Expertise : * 9+ years of relevant software development industry experience in a fast paced tech environment. * Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience. * Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.  * Strong expertise in building large-scale backend systems and experience in user facing features. * Strong product and design instinct, previous proven experience building delightfully designed experiences. * Flexible in leadership style, can adapt to a variety of ways of working depending on the situation. * Experience leading and shipping large initiatives with high business impact. * Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability. * Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality. * Strong communication skill and ability to influence decisions from a wide variety of stakeholders. * Experience fostering an inclusive and engaging team environment. * Able to identify, retain, grow and acquire critical talent. * Strong commitment to fostering diversity, equity, and inclusion within teams. * Fluency in communication in English and Mandarin.    Your Location: This position is working remotely within China Mainland. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.   Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Tax Experience team solves some of the most challenging and unique problems faced by our business and our customers. We are a cross functional team who own user-facing products virtually every Host or Guest on Airbnb interacts with, and our mission is to remove friction from the user journey while protecting Airbnb’s ability to operate worldwide. The Difference You Will Make: As a Software Engineer, you will help us meet this challenge with innovative solutions that enable business agility, efficiency, and accuracy. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you will excel at solving a range of complex problems, developing end-to-end features, and strengthening your domain knowledge over time Together, we’ll pioneer innovative ways to deliver faster, more accurate, and higher-quality outcomes for Airbnb and its users. A Typical Day:  * Write code, owning end to end features as part of large, crucial products on our roadmap * Work collaboratively with your core team on solution design, implementation details, and operational excellence * Execute on new ideas that will enable us to build products that can more effectively adapt to fluid or ambiguous business needs Your Expertise: * Bachelor’s degree, preferably in CS, or equivalent practical experience * 2-4+ years industry experience * Prior real-word experience and demonstrable knowledge in any of Java, Kotlin, Scala, Python, Go, Rust, C/C++/C# * Able to communicate well with a wide variety of cross functional partners such as Legal, Customer Support, Experience Design, etc. * Skilled at managing initiatives with ambiguous or rapidly shifting requirements * Able to contribute to the enrichment of the general engineering culture of the wider organization * Experience with Tax, Compliance, Finance, or similar domains highly desirable, especially DAC7, OECD Model Rules, KYC, VAT, etc. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $162,000—$186,000 USD

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Unified Data Store (UDS) team is the architect of Airbnb’s global system-of-record. We design, build, and operate the mission-critical storage platform that powers every user profile, listing, reservation, and financial transaction on the platform. Supporting over 150 million users worldwide, our work is the bedrock of Airbnb’s reliability and efficiency. As a Staff Engineer in our Brazil Engineering Hub, you will join a high-impact group of technical leaders who value craft and operational excellence. You won't just be managing data; you will be building a modern distributed infrastructure service that enables hundreds of product teams to ship features with total confidence. The Difference You Will Make: We are looking for a hands-on technical leader who thrives on solving deep architectural challenges and leading through ambiguity. As a Staff Engineer, you will serve as the Technical North Star for the UDS Client Stack, ensuring our data access layer is seamless, high-performance, and future-proof. A Typical Day:  * Define Technical Strategy: Lead the multi-year roadmap and long-term architecture for the UDS client stack, balancing immediate execution with systemic platform evolution. * Architect for Scale: Design and operate a high-performance data access layer that abstracts complexities like indexing, replication, and global consistency models. * Drive Engineering Excellence: Lead deep-dive design reviews and establish best practices for building fault-tolerant distributed systems across the organization. * Empower Developers: Act as a bridge between infrastructure and product, creating a unified interface that simplifies how engineers interact with complex data systems. * Collaborate Globally: Partner with UDS and Data Infrastructure teams globally to align architecture, drive adoption, and deliver high-impact solutions. Your Expertise: * Experience: 9+ years of relevant industry experience, with a proven track record of operating at a Senior or Staff level in a high-growth environment. * Distributed Systems Mastery: Deep expertise in large-scale distributed systems, including storage internals, networking, and consistency models. * Technical Leadership: Demonstrated ability to lead complex technical initiatives, influence architectural decisions across multiple teams, and mentor senior talent. * Platform Mindset: A passion for building high-performance infrastructure services that prioritize developer experience and system reliability at scale. * Communication: Exceptional ability to articulate complex infrastructure challenges to both technical partners and internal customers. * Innovation: A strong interest in leveraging emerging technologies, including Applied AI, to optimize data management and system observability. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT AGODA At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide. Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it. GET TO KNOW OUR TEAM In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people. The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way. THE OPPORTUNITY This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech. As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.  This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives. IN THIS ROLE, YOU’LL GET TO * Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls. * Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities. * Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group. * Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms. * Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale * Design and champion strong governance for tax configuration and change management,  * Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership. WHAT YOU’LL NEED TO SUCCEED * 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent). * Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments * Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements. * Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls. * Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk. * Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams. * Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams. IT’S GREAT IF YOU HAVE * Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations. * Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them. * Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure. * Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions. EQUAL OPPORTUNITY EMPLOYER At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics.   #seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.   The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,  and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.  This is a full time position based in Singapore. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.        As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.        A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community  * Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone * End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines  * Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate * Takes on casework at a degree of severity/complexity under close supervision * Ability to recognize & assess threatening & risky behaviors * Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval * Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work  * Understands multiple perspectives on a topic or situation * Able to evaluate and present multiple options for addressing a problem * Can be brought to engage more with senior stakeholders with help from management Combining efficiency with quality:  * Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed * Help document ways of working, best practices, and the norms for your service(s) as requested by management * Provides technical/functional/SME to less experienced members of the team. Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners * Displays openness and approachability when resolving issues * Understands key drivers of your role and how they relate to one another Your Expertise: YOUR BACKGROUND & EXPERIENCE * 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts * Hospitality experience is a plus, in particular working for technology platforms. * Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs * Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials YOUR SKILLS & EXPERTISE * Very good interpersonal and communication skills, both written and spoken, including conflict resolution. * Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time * Basic computer literacy, including Apple/Mac OS and Google Suite * Language proficiency in English, other languages are a plus * Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders * Ability to adapt to new tasks and responsibilities as needed.  * Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.  * Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team  The Customer Experience Group (CEG) Incident Management (IM) team at Agoda plays a critical role in ensuring operational continuity during unexpected events affecting our customers and partners. We manage the response to a wide range of technical and non-technical incidents including natural disasters, political unrest, global health emergencies, travel disruptions, and regulatory, pricing or product changes. Our team coordinates cross-functional stakeholders, develops response strategies, and implements mitigation measures to minimize impact on our customers, partners, and business operations. We are the central team with CEG that translates chaotic situations into organized, effective responses.    Role Overview  As a Senior Incident Management Specialist, you will lead Agoda's response to complex incidents that impact our customers, partners, and business operations. You will be responsible for rapidly assessing emerging situations, coordinating cross-functional teams, developing strategic response plans, and ensuring clear communication throughout the incident lifecycle with all involved parties. You will serve as the driver in CEG for incidents with technical and non-technical teams and business stakeholders, ensuring everyone understands impact, priorities, and resolution progress during these events.  This role requires exceptional leadership in ambiguous, high-pressure situations where you must make decisive judgments based on limited information and manage emotions of multiple individuals with competing priorities, often on very tight timelines. You will own end-to-end incident management from initial detection through resolution and post-incident analysis (lessons learned), ensuring we continuously improve our response capabilities.  Most critically, this role requires you to drive ownership and accountability for action items during and after incidents to prevent future recurrences. Your ability to translate insights into concrete improvements across teams will be essential for strengthening our operational resilience.  You must be able to host incident calls (war rooms) to coordinate stakeholders across different business functions, whilst maintaining laser focus on immediate mitigation while simultaneously driving longer-term solutions. As such, you must be comfortable and exceptional at influencing stakeholders. The ability to navigate organizational dynamics, gain commitment from teams without direct authority, and ensure participants remain engaged and accountable throughout the incident lifecycle is a must. You must be able to think critically and challenge conventional approaches, asking questions to identify further problems or connections.    Core Responsibilities  * Lead and coordinate Agoda's CEG response to incidents impacting customers, partners and/or CEG’s ability to maintain operational stability. This includes natural disasters, system outages, platform issues, political events, global health emergencies, or configuration issues (pricing, promotion, etc.) affecting our customers, partners, and internal operations.  * Rapidly assess incident severity/classification and impact scope, establish structured incident command, define clear stakeholder roles, and develop comprehensive response strategies that balance customer experience with business requirements.  * Host and facilitate effective war rooms during critical incidents, ensuring focused mitigation efforts while maintaining stakeholder engagement and driving consensus on complex decisions with limited information.  * Design and implement communication frameworks for different audience types (SLT, frontline, customers, partners) that provide appropriate transparency and actionable updates throughout the incident lifecycle.  * Conduct thorough root cause analysis sessions (lessons learned) that identify systemic vulnerabilities, transform incidents into organizational learning opportunities, and drive accountability for preventative actions across teams.  * Develop and maintain comprehensive incident documentation, including incident updates, reports, timelines, action trackers, and lessons learned that capture essential context, insights and future actions.  * Create and regularly update incident response playbooks, communication templates, and decision frameworks that enable swift, consistent responses to recurring incident types.  * Analyze incident patterns and trends using data visualization and analytical techniques to identify emerging risks, recurring issues, and opportunities for proactive intervention.  * Establish strategic relationships with key stakeholders across Agoda, Booking Holdings sister companies, and external partners to strengthen coordination capabilities during incidents.  * Challenge conventional thinking and apply creative problem-solving approaches that reveal innovative solutions to complex incident scenarios.  * Provide coaching and mentoring to stakeholders on effective incident response techniques, ensuring organizational capability development beyond the immediate team.    The candidate should meet the following requirements  * 5+ years of experience in incident management, crisis response, business continuity, or operations management, preferably in the travel, e-commerce, or technology sectors.  * Hands-on experience with Jira Service Management or similar ITSM tooling.  * Exceptional communication skills with an ability to craft clear, concise messaging tailored to different audience types, from technical teams to executive leadership in English.  * Strong facilitation abilities for leading structured discussions, war rooms, and post-incident reviews to drive measurable outcomes.  * Adaptability and resilience in high-pressure situations with the ability to maintain clear thinking and effective decision-making during prolonged incident response.  * Analytical mindset with capacity to identify patterns across incidents, recognize systemic issues, and translate insights into actionable improvement recommendations.  * SQL knowledge is a must have as this role requires significant data extraction, review and presentation to support data-driven decision making. Experience with data analysis and visualization techniques is essential.  * Excellent listening and negotiation skills, a critical thinker with attention to detail – are key components of the role.  * Ability to work both in a highly diversified team environment and autonomously, with a high degree of integrity and confidentiality.  * Knowledge of formal incident management methodologies (ITIL, NIMS, ICS) and business continuity frameworks.  * Demonstrate flexibility in working hours as required by the business, given the role may require working fixed and rotational shifts supporting a 24x7 model.    Not required but good to have  * Project management experience, demonstrating the ability to track multiple workstreams and dependencies.  * Experience creating and delivering training or simulation exercises to build organizational response capabilities.    Working Hours  As the team and operations continue to scale, the role will require the need to support a 24/7 operating model within a hybrid RTO model.     Location  We welcome applications from employees based in Cairo (Egypt) or Kuala Lumpur (Malaysia) supporting the core hours mentioned above. No relocation/visa support will be provided for this role.        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.