Sökresultat för "Hardware/Software Troubleshooting"

Peloton

ABOUT THE ROLE Join Peloton’s Global Network Services team as a Senior Engineer, sitting at the unique intersection of high-scale enterprise networking and high-stakes media production. In this role, you will architect and support the global infrastructure that powers our corporate offices, warehouses, and flagship New York Broadcast Studio. Acting as the key bridge between Global Cloud Engineering and Studio Operations, you will deploy highly resilient, scalable architectures that deliver live streaming content seamlessly to millions of members worldwide. YOUR DAILY IMPACT * Global Architecture & Deployment: Design, optimize, and secure Peloton's global network footprint, integrating Cisco, Meraki, Aruba, and Palo Alto Networks across hybrid on-premises and AWS environments. * Studio & Broadcast Reliability: Lead deep-dive traffic analysis and troubleshooting for our NY studio, ensuring 24/7 uptime for live broadcasts, real-time video streaming, and OTT media delivery. * Operational Leadership & Lifecycle Management: Manage the end-to-end network project lifecycle—from traffic shaping and SD-WAN optimization to establishing SOPs, security policies (with InfoSec), and handling Tier-3 disaster recovery. YOU BRING TO PELOTON * Broad & Deep Network Expertise: 8+ years in Network Engineering, including 6+ years in complex SaaS environments and 4+ years designing public cloud networking (specifically AWS). * Advanced Protocol & Security Mastery: Expert knowledge of L2/L3 protocols (BGP, OSPF, EIGRP), security protocols (IPsec, 802.1x, RADIUS), SD-WAN, and SDN/SDDC full-stack solutions. * Media & Streaming Specialization: 3+ years optimizing IP networks specifically for live video delivery, utilizing multicast/unicast technologies and streaming protocols like HLS, RTMP, and SRT. * Education & Elite Certifications: A Bachelor’s degree in Engineering or Computer Science, backed by active CCIE or JNCIE certifications (required). * Collaborative Mindset: A curious, self-starting problem solver who thrives in highly cross-functional environments and is ready to take ownership of public-facing infrastructure. BONUS POINTS * Hands-on proficiency with Terraform and infrastructure-as-code (IaC) to automate network provisioning. #LI-KN1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance  * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave  * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $155,333—$191,577 USD   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Husqvarna AB

Location: Huskvarna, Sweden (Jonsered (Gothenburg) may also be considered) Join one of the world’s oldest start-ups — and help power what comes next At Husqvarna Group, innovation has been part of the story since 1689. Today, we are reinventing how people care for forests, parks, gardens and construction environments — with robotics, battery systems, smart technologies and sustainable product platforms at the center of that journey. Our Battery Competence Center is where electrification becomes real product technology and we are now strengthening the hardware team with a Senior Hardware Designer who knows BMS development in depth. About the role This is a senior, hands-on engineering role. You will take battery subsystem requirements and turn them into robust BMS hardware solutions together with system engineers, cell specialists, software engineers and manufacturing experts Your responsibilities Derive hardware requirements from battery subsystem requirements and translate them into practical design choices. Define BMS hardware architecture and functional blocks based on system architecture, requirements, standards and certification needs. Create schematics and PCB designs in OrCAD, including symbols, footprints and production-ready documentation. Define the BMS interfaces to the battery system and contribute to the optimal EE layout of the battery design. Select electronic and electrical components with the right balance of performance, safety, availability and manufacturability. Prepare manufacturing deliverables for PCBA production and support test, troubleshooting, verification and validation. Define AFE parameters, operating modes and BMS functions in close collaboration with cell experts, system engineers and software engineers. Specify the hardware–software interface together with the software team and ensure clear, structured technical documentation. The technical landscape You will work close to the product and close to the details. The role suits someone who enjoys circuit-level problem solving, knows the trade-offs in BMS hardware, and can move naturally between architecture, schematic design, PCBA realization, verification and cross-functional decision-making. What we believe you bring BSc or MSc in Electronics, Embedded Systems, Electrical Engineering or a related field. Minimum 6 years of relevant professional experience in electronics/hardware development. Documented experience in hardware design for Battery Management Systems — this is essential. Strong experience in circuit and PCBA design and the confidence to work independently in complex designs. Hands-on experience with AFEs, MCUs and BMS-related hardware architectures. At least 3 years of OrCAD experience for schematic and PCB design. Fluent English, both spoken and written. Why join Husqvarna Group? If you are a senior BMS hardware engineer who wants ownership, technical depth and the chance to influence products at scale, we would be happy to hear from you. You will join a global innovation leader with a strong engineering culture, exciting electrification challenges, international collaboration and real opportunities to influence products used by millions of customers worldwide. Application Please submit your application as soon as possible, as we apply ongoing selection. We do not accept applications via e-mail due to GDPR regulations. Due to the holiday period, response might take longer than normal. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled. Winning Through Culture We believe that business is ultimately about people, as a team, we win and grow together. Our culture is built on bold ideas, strong commitment, and a shared purpose, creating an environment where innovation thrives, people grow, and every contribution matters. Our culture is built on three core themes: Bold: We push boundaries, embrace challenges, and explore new possibilities. Dedicated: We put in the hard work, bring passion and resilience to every challenge we take on. Care: We support each other, consider the impact of our actions, and strive to make a lasting difference. Whether you’re starting your career or looking for the next big step, we offer a place where passion and purpose come together. Join us in shaping the future! Learn more about our culture here: https://www.husqvarnagroup.com/en/our-culture

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Austin, US ABOUT THE ROLE Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. As a Models Engineer at Cloudflare, you will be the technical heartbeat of our AI community, bridging the gap between cutting-edge models and the developers building on our platform. You'll work directly with model creators and research teams to bring new models to Cloudflare, while simultaneously educating and inspiring our global developer base. We're looking for someone who can navigate a technical partnership call in the morning and debug a developer's issue on Discord in the afternoon. RESPONSIBILITIES * Model Partnerships & Integration: Identify and evaluate promising new models. Work directly with external model teams — research labs, open-source maintainers, and partner organizations — to bring their work to Cloudflare. Serve as the technical point of contact through integration and launch. * Technical Content & Education: Author tutorials, technical blog posts, and documentation that help developers understand and adopt our AI offerings. Make complex concepts accessible. * Community Engagement & Support: Actively participate in developer communities like Discord. Provide technical support, gather feedback, and build relationships with developers and contributors. * Engineering & Prototyping: Build demos, sample applications, and reference implementations that showcase what's possible with Cloudflare's AI infrastructure. * Internal Product Advocacy: Synthesize feedback from developers and model partners into actionable insights for Product and Engineering teams. Influence roadmap, API design, and feature prioritization. * Event Representation: Present at conferences, meetups, and online events through technical talks, workshops, and live demonstrations. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Technical Depth: Strong experience with Python and ML frameworks (PyTorch, Hugging Face Transformers and Diffusers, Cog). Solid understanding of how models work and how to work with them. * Content Creation: Portfolio of technical writing — blog posts, documentation, tutorials — that demonstrates clear explanation of complex topics. * Public Speaking: Experience presenting technical content at conferences, meetups, or through video content. * Community Presence: Active participation in developer communities. You're visible, helpful, and engaged. * Partnership Experience: Track record of working with external teams — whether open-source maintainers, research groups, or partner engineering teams. * Prototyping Ability: Can build end-to-end applications that integrate models and serve as examples for developers. BONUS POINTS * Familiarity with Cloudflare Workers or serverless/edge architectures. * Full-stack experience (JavaScript/TypeScript) for building complete applications. * Experience with model fine-tuning or vector databases. * Background in ML research or contributions to model development. * Experience with image, video, or audio models. COMMON DAILY ACTIVITIES * Call with a model team to discuss integration requirements for an upcoming release. * Troubleshooting a developer's issue in Discord or triaging GitHub issues. * Writing a blog post on performance characteristics of a newly launched model. * Collaborating with Engineering on how an API change will affect the developer experience. * Building a demo application for an upcoming launch. * Reviewing community feedback and distilling it into product recommendations. APPLICATION MATERIALS * Resume/CV * Portfolio: GitHub, blog, or links to talks and technical writing What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Databricks

RDQ426R299 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Our engineering teams build technical products that fulfill real, important needs in the world. We always push the boundaries of data and AI technology, while simultaneously operating with the security and scale that is important to making customers successful on our platform. We develop and operate one of the largest-scale software platforms. The fleet consists of millions of virtual machines, generating terabytes of logs and processing exabytes of data per day. At our scale, we observe cloud hardware, network, and operating system faults, and our software must gracefully shield our customers from any of the above. As a software engineer in the Observability team, you will develop observability solutions that provide insights into the health and performance of our products and infrastructure. The impact you'll have: * You will build the next generation of observability platforms that support billions of active time series and process petabytes of logs daily. * You will manage infrastructure across nearly a hundred cloud regions, enabling all Databricks engineers and customers to monitor the reliability of our product. * You will develop advanced workflows that accelerate incident diagnosis for Bricksters, allowing engineers to quickly derive insights from logs and metrics. You will leverage powerful capabilities of Databricks’ own data intelligence platform to push the boundaries of troubleshooting practices in the industry. * You will uplevel monitoring and reliability practices across Databricks engineering, developing opinionated tools that set common standards for managing structured logs, metrics, alerts, dashboards, and oncall rotations. * Mentor and uplevel engineers, fostering a culture of technical excellence within the team and broader observability community. What we look for: * * BS (or higher) in Computer Science, or a related field. * 7+ years of production-level experience in one of: Go, Python, Java, Scala, Rust, C++, or similar languages. * Experience in software development, in large-scale distributed systems. * Experience driving large projects involving multiple teams * Experience with cloud technologies, e.g. AWS, Azure, GCP, Docker, or Kubernetes. * Familiarity with observability infrastructure, monitoring patterns, and reliability practices.   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Zone 1 Pay Range $190,000—$261,250 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

RDQ426R299 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Our engineering teams build technical products that fulfill real, important needs in the world. We always push the boundaries of data and AI technology, while simultaneously operating with the security and scale that is important to making customers successful on our platform. We develop and operate one of the largest-scale software platforms. The fleet consists of millions of virtual machines, generating terabytes of logs and processing exabytes of data per day. At our scale, we observe cloud hardware, network, and operating system faults, and our software must gracefully shield our customers from any of the above. As a software engineer in the Observability team, you will develop observability solutions that provide insights into the health and performance of our products and infrastructure. The impact you'll have: * You will build the next generation of observability platforms that support billions of active time series and process petabytes of logs daily. * You will manage infrastructure across nearly a hundred cloud regions, enabling all Databricks engineers and customers to monitor the reliability of our product. * You will develop advanced workflows that accelerate incident diagnosis for Bricksters, allowing engineers to quickly derive insights from logs and metrics. You will leverage powerful capabilities of Databricks’ own data intelligence platform to push the boundaries of troubleshooting practices in the industry. * You will uplevel monitoring and reliability practices across Databricks engineering, developing opinionated tools that set common standards for managing structured logs, metrics, alerts, dashboards, and oncall rotations. * Mentor and uplevel engineers, fostering a culture of technical excellence within the team and broader observability community. What we look for: * * BS (or higher) in Computer Science, or a related field. * 15+ years of production-level experience in one of: Go, Python, Java, Scala, Rust, C++, or similar languages. * Experience in software development, in large-scale distributed systems. * Experience driving large projects involving multiple teams * Experience with cloud technologies, e.g. AWS, Azure, GCP, Docker, or Kubernetes. * Familiarity with observability infrastructure, monitoring patterns, and reliability practices.   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $235,000—$295,000 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Ziprecruiter

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission:  To actively connect people to their next great opportunity.  Who We Are:  ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: We are looking for a qualified Manager of Information Technology (IT) Operations to join our team. You will be responsible for leading our support team for 800+ hybrid employees with offices in 2 cities. The team is dedicated to empowering the organization through the implementation of modern technology solutions. Our core mission involves delivering top-tier customer support, managing hardware and software provisioning, providing technical education, and resolving complex issues. As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace. As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions. This role leads the IT Support Team to ensure professionalism in approach, adaptability in process, and continuous improvement through professional development and ownership of solutions. Responsibilities: * Manage a distributed team of four IT Support technicians, providing mentorship, development, and performance management. * Communicate consistently with leadership, maintaining an active in-person presence with executives in the office to proactively identify operational gaps and areas for improvement. * Collaborate with the People Development Team to optimize onboarding and offboarding processes. * Manage the end-to-end ticketing system and Jira workspaces to track long-term projects, optimize productivity, and deliver appropriate solutions while consistently meeting SLAs. * Cultivate a growth mentality and eagerness to adapt new technologies and approaches as we collectively learn how to deliver the best tools and services to a diverse user population. * Ability to travel 10–15% to provide onsite support for Tech and Sales collaboration weeks, including managing AV setups and ensuring office tech is fully prepared and optimized. * Own the IT procurement and asset lifecycle, managing hardware inventory, computer refresh cycles, and sustainable e-waste processes in collaboration with Finance. * Lead process improvements and efficiency initiatives within IT Operations, managing competing priorities with full task ownership to anticipate next steps, bridge operational gaps, and elevate the customer experience. * Own the team's documentation lifecycle, maintaining internal playbooks and standard operating procedures (SOPs) while creating self-serve documentation and training resources for end-users. * Other duties as assigned (< 10%), for example: * Providing technical leadership for office relocations * Managing contractors * 2nd-line support as needed for capacity or time off coverage Minimum Qualifications: * Ability to work in our Santa Monica office multiple days a week. * Minimum of 6 years of experience in a technical support role, 2 years people management. * Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology * Strong critical thinking approach and the ability to mentor the team in the same direction * Experience providing technical support remotely and in-person * Experience in IT procurement, vendor management, and contract negotiation. * Team management experience - objective evaluation, performance management * Ability to support and maintain audiovisual (AV) systems and Zoom Rooms * Working knowledge of Google Workspace and Microsoft 365 administration * Familiarity with Okta, Active Directory, and user access management * Windows and macOS expertise - including troubleshooting drivers, conflicts, and resource contention Preferred Qualifications: * Enthusiasm for keeping up with emerging tech – hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry. * Customer service-oriented with rigorous documentation and problem-solving attitude. * Team development experience - identifying competency gaps and addressing through training and mentorship. * Networking experience - DNS, wireless networking, home office troubleshooting. * Software as a Service administration experience - authentication, license management. * Contractor management experience. As part of our team you’ll enjoy: * Competitive compensation * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan  The US base salary range for this full-time position is $125,000-$160,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. #LI-DA1 ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

NET INSIGHT AB

At Net Insight, we are transforming live broadcasting, giving millions of viewers worldwide access to the biggest live events. Since 2021, we’ve been scaling a new business unit focused on Synchronization. Our cutting-edge synchronization platform, Zyntai, has already made a big impact on the global 5G market — and we’re accelerating!  We are looking for a System Engineer to join our HQ team and help accelerate international project delivery. If you are passionate about innovative telecom technologies, enjoy working closely with customers, and want to shape the future of 5G synchronization, this could be the role for you!    ABOUT THE ROLE Net Insight’s Synchronization business area is expanding. We are now looking for a System Engineer to join our team working in both national and international versatile projects. Together with people that are excited about innovative technology projects and driving customer success, you will deploy our unique solution for transporting time with extremely high precision over IP infrastructure. ABOUT THE POSITION  As a System Engineer within our Customer Success Sync team, you will play a key role in expanding our telecom operator business in selected target markets. You will support customer engineering teams in project execution, with a particular focus on mission-critical sync network deployments. You collaborate naturally across customers and internal teams, build trust through your expertise, and take ownership of your work. You are curious, analytical, and motivated by solving complex technical challenges while driving activities forward independently. You will be part of our global Synchronization team, based at our headquarters in Sweden, with the flexibility to work remotely in a hybrid setup.  Key Responsibilities: Act as a trusted advisor to customers, supporting them with network design, integration, testing and commissioning of Net Insight’s Synchronization Solutions Lead technical investigations, troubleshooting and performance analysis in complex customer environments  Develop and deliver technical documentation, workshops and customer training sessions Work closely with our global network of resellers and system integration partners providing technical guidance throughout the project lifecycle Travel regularly to support customers and partners in project execution phases and establish close collaboration with customer engineering teams.  Collaborate closely with R&D and sales engineering teams to share insights, solve challenges, continuously improve customer experience and how we work.   WHO WE ARE LOOKING FOR  We are looking for a tech-savvy, customer-focused professional who thrives in a fast-paced collaborative team environment. We believe you are a clear and confident communicator with ability to deploy complex technology in a structured and customer-oriented way. Qualifications:  5+ years experience in Systems Engineering (preferably both hardware and software). Strong understanding of IP networking, L2/L3, and complex system integrations. Proven ability to lead technical investigations and drive projects to successful completion.  Understanding of 5G networks and mobile technology. Experience with synchronization technologies is considered a plus.  A relationship-driven mindset and the ability to build trust with customers, partners, and internal teams.  Master or bachelor’s degree in Computer Science, Electrical Engineering, Communication Engineering, or equivalent industry experience.  Willingness and ability to travel regularly.  WHY NET INSIGHT?  At Net Insight, you will be part of a dynamic, global company with a collaborative and innovative culture. We offer flexibility, support work-life balance, and give you the opportunity to work with cutting-edge technology that plays a critical role in the future of 5G and broadcast synchronization.  Join us and help shape the future of mission-critical media and telecom networks.  WELCOME TO APPLY The position is permanent, full-time employment located in our headquarters in Solna. We value work-life balance; therefore, you can combine remote work and work from the office. For more information about this position, please contact Marie-Louise Hanning, Hiring Manager, at marie.louise.hanning@netinsight.net.  ABOUT NET INSIGHT  Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy® Award winning Nimbra technology to guarantee media delivery. Today, Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds. Welcome to Net Insight, where innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact

Mongodb

ROLE OVERVIEW The worldwide data management software market is massive (forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem; database server, drivers, cloud, and infrastructure, including services such as Atlas (database as a service) or Cloud Manager (for automation, backup, and monitoring of MongoDB systems). We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. We are looking to speak to candidates who are based in Gurugram or Bangalore for our hybrid working model. POSITION EXPECTATIONS * Working alongside our largest customers, solving their complex challenges, resolving questions on architecture, performance, recovery, security, and everything in between. * Expert resource on best practices in running MongoDB at scale, whatever that scale may be. * Advocate for customers' needs, interfacing with our product management and development teams on their behalf. * Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. QUALIFICATIONS We welcome all candidates, especially those who are self‑taught, curious, and multi‑faceted, with 3 - 5 years of relevant experience. The ideal candidates should have: Strong technical experience in one (or more) of the following areas: * Systems administration * Distributed systems * Network Administration * Database architecture and administration * Application Architecture * Data architecture and design * Performance tuning and benchmarking * Experience in administering large-scale production environments, including hardware, operating systems (e.g., Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g., AWS, Azure, Google Cloud Platform), if you have an operations background. Crucial mandatory skills: * Excellent communication skills, both written and verbal * Genuine desire to help people * Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills * Ability to think on your feet, remain calm under pressure and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills. * Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help. * Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl. Success Measures * In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training. * In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam. * In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently. ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Requisition ID 2273434044

Mongodb

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Dublin for our hybrid working model. COOL THINGS YOU’LL DO You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. WHAT YOU NEED We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. THE IDEAL CANDIDATES SHOULD HAVE STRONG TECHNICAL EXPERIENCE IN ONE (OR MORE) OF THE FOLLOWING AREAS * Systems administration * Distributed systems * Network Administration * Database architecture and administration * Application Architecture * Data architecture and design * Performance tuning and benchmarking * Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform). IT’S CRUCIAL FOR EVERY CANDIDATE THAT THEY CAN CHECK OFF ALL OF THESE BOXES * Excellent communication skills, both written and verbal * Genuine desire to help people * Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills * Ability to think on your feet, remain calm under pressure and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills * Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273485606

Mongodb

ROLE OVERVIEW & EXECUTIVE IMPACT Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring system health and resolving issues before they impact the executive, you act as a protective barrier for critical workflows. You combine high-level IT proficiency with AV expertise to lead high-stakes events and Board meetings, while also empowering the Executive Assistant community through specialized technical training. The way of working behind this role is built on a simple framework: routine diagnostics, health checks, and reporting are handled through automation and intelligent tooling wherever possible, freeing your time for the judgment calls, relationship-building, and in-person moments that actually require a human. Because this framework depends on staying ahead of what's possible, you are expected to stay current on emerging technology and AI trends and proactively evaluate how they can improve the executive support experience. Innovation through AI and automation is fundamental to this model. You will implement intelligent solutions to handle routine diagnostics and triage, eliminating manual toil so that human intervention is reserved for high-impact moments. These automations are designed to make the executive's digital experience more fluid and efficient without losing the personal touch of white-glove service. Because this is Phase 1, there is no long-established runbook to follow on day one — you will be building the playbook in parallel with live operations. Success in this role requires a blend of technical mastery, discreet judgment, disciplined execution inside a shared team workflow, and the composure to manage complex resolutions while maintaining absolute executive trust. This role can be based out of our Palo Alto office. KEY RESPONSIBILITIES Everything in this role is confidential and governed by the company NDA. You will regularly handle material non-public information, executive personal data, and sensitive business context — work accordingly, by default, without exception. 1. Single-DRI Ownership & Proactive Engagement * Maintain full accountability for the digital experience. Act as the primary Directly Responsible Individual (DRI) for designated executives in the US West/NORAM region, providing global assistance as needed. This encompasses everything from initial pre-onboarding configurations to ongoing daily troubleshooting, event coordination, and travel support * Build the relationships. Cultivate and manage key partnerships. Foster strong, reliable connections throughout the executive support circle, including the leader themselves, their Executive Assistant (your primary daily collaborator), the Chief of Staff, and the Customer Advocacy/Office of the CEO teams. Approach every engagement with professional executive presence, characterized by composure, sound judgment, and absolute discretion * Stay ahead of needs. Run regular check-ins on pain points, preferences, and upcoming needs; maintain each executive's event and travel calendar and reach out ahead of every key event and trip * Communicate progress with transparency. Keep every project you lead updated with an accurate status—On Track, At Risk, or Blocked—and alert your manager to scheduling concerns before deadlines pass. Monitor and report on weekly KPIs to ensure elite service levels for MTTR, FTTR, and CSAT 2. Pre-Day-1 Onboarding & Provisioning (DRI-owned) Executive onboarding does not run on the standard automated flow. You own it from offer-accept so everything is ready before the executive's first day: * Intake & assignment. Act on the same-business-day executive flag from Recruiting/HR; pick up the DRI assignment immediately * Stakeholder coordination. Two weeks before Day 1, connect with the EA / Chief of Staff to capture device and setup preferences and align on first-week needs * Onboarding execution and readiness. You are responsible for ensuring all hardware is fully configured and delivered three business days before the start date, with all essential applications assigned prior to Day 1 * Confidentiality Protocol for Sensitive Hiring. For onboardings designated as confidential, implement supplementary title-masking and profile-concealment measures in addition to the primary DRI-led workflow—augmenting existing procedures rather than substituting them. As a general principle, handle all role-related data as inherently sensitive and confidential, strictly adhering to company NDA requirements 3. White-Glove Incident Response & Escalation * Top-tier executive hotline. Carry a monitored cell phone reachable by direct call or text for the most critical issues affecting the CEO and top executives — a path that bypasses the ticket queue so senior leaders always reach an immediate human * PagerDuty on-call. Participate in the global VIP after-hours/weekend rotation; acknowledge, apply workarounds, escalate per the VIP matrix, and coordinate with NYC/EMEA counterparts * World Class Handoffs. Hand non-VIP elements to regional L2/IT with clear diagnostic notes while retaining ownership of any executive-impacting thread. Follow the 24/7 handoff standard — APAC → EMEA → AMERICAS — passing overnight incidents, in-flight tickets, and open risks at every shift boundary so coverage never drops and customers feel the continuity 4. Proactive Care, Stability & Event / All Hands Support * Device health & stability. Maintain continuous, not just monthly, health checks across executive laptops, backup and mobile devices, and conferencing apps. Verify OS, security tooling, collaboration apps, and certificates ahead of every key event or trip — every environment gets a precheck before use, on an ongoing runbook basis, not a periodic one * High-stakes events. Own technical prep for West Coast Board meetings, earnings calls, All Hands, and customer keynotes — with both a production DRI and an overall DRI assigned in advance * Internal Comms partnership. Support run-of-show adherence and timing, slide advancement and content playback, panelist confirmation, speaker tech checks, and backup plans * AV partnership & room expertise. Maintain deep knowledge of executive rooms (Zoom Rooms, Teams rooms, QSYS / DSPs, control systems, cameras, microphones); partner with AV Engineering for backstage live support and to remediate recurring room issues * Mobile & connectivity. Keep executives connected with a redundant mobile setup — company device or eSIM redundant line, Verizon primary with T-Mobile backup — and apply carrier port-freeze / device-locked eSIM controls * Travel readiness. Prepare travel briefs (devices, adapters, connectivity, security, backup options) and issue the executive travel kit, especially for customer-facing trips * Global device logistics. Maintain visibility into loaner / depot stock for your region so a failed executive device can be replaced same-day, not only pre-staged in advance 5. Operating Rigor, Communication & Escalation Discipline This role carries real autonomy, which only works if it's paired with disciplined execution and clear, professional communication. You will be expected to: * Work inside a structured ticketing system (Jira or similar): every item you own has a stated owner, estimate, and written definition of done before it starts; if either is missing, flag it at planning rather than mid-execution * Scope before you escalate. When handed a new or ambiguous problem, take time to scope it and propose a path forward, bringing a specific blocker or decision point rather than an open-ended question * Engage with existing documentation first. When a colleague provides a runbook, guide, or process doc, work through it directly before requesting a walkthrough; if it has a gap, name the specific gap * Keep escalation channels appropriate. Raise blockers, missed commitments, or interpersonal friction with your manager directly, in a 1:1 or DM. Cross-functional and senior-stakeholder channels stay short, action-forward, and focused on what you're doing next — not on what hasn't happened yet * Surface capacity and coverage risk with data. Because this program is intentionally single-threaded per executive, proactively flags when workload, backup depth, or on-call load is approaching a breaking point, rather than absorbing it silently SUCCESS MEASURES & EXPECTATIONS Pillar 1 — Single-DRI Ownership * Zero escalations above this role, with consistent MTTR/FTTR/CSAT reporting and flat-to-up CSAT * Standing cadence with every M3 exec/EA, including at least one documented proactive save Pillar 2 — Onboarding & Provisioning * 100% of hardware delivered 3+ business days pre-start with zero Day 1 entitlement gaps * Onboarding runbook proven usable by another team member independently, including a clean confidentiality-protocol execution on a sensitive hire Pillar 3 — Incident Response & Escalation * Zero missed PagerDuty acknowledgments, clean NYC/EMEA handoffs, and executive hotline response consistently on target * Measurable drop in repeat incidents tied to the same root cause Pillar 4 — Events & Proactive Device Care * Named DRI for every Board meeting, earnings call, and All Hands — no last-minute scrambles * Logged device precheck cadence with zero exec travel connectivity failures, including one same-day loaner save under pressure Pillar 5 — Operating Rigor & Communication * Every ticket has owner, estimate, and DOD at kickoff, and escalations arrive with a decision point rather than an open-ended ask * At least one proactive capacity/coverage risk flagged with data, with status reports trusted at face value Phase 2 Readiness * Playbooks and escalation matrix documented well enough to hand off without a rebuild, backed by a data-driven POV on what scales * At least one AI/automation initiative with measurable toil reduction and one single-point-of-failure risk named and partially mitigated CANDIDATE PROFILE Category Aptitude Attitude Experience 5+ years in IT end-user support, service desk, or field support; 2+ years supporting senior leaders, executives, or VIP stakeholders Comfortable operating in high-touch, high-pressure environments with discretion Platform & Tooling Strong fluency in macOS, Windows, Google Workspace and/or Microsoft 365, and modern endpoint management Willingness to stay current across multiple platforms and adapt as tools evolve Troubleshooting Proven ability to resolve complex, end-to-end issues across devices, networks, identity, and collaboration tools Sound judgment for making practical tradeoffs under time pressure; calm under ambiguity Collaboration, AV & Live Events Hands-on experience with Zoom, Zoom Rooms, Teams, meeting room systems, and AV components (cameras, mics, DSPs, control panels) Composure and quick thinking during live, high-visibility events (All Hands, run-of-show) Training & Communication Exceptional written and verbal communication skills; ability to translate technical workflows for non-technical users Patience and empathy when tailoring communication for an EA or executive audience AI & Automation Demonstrated use of AI/automation (agent-assist, virtual agents, scripting) to reduce manual toil Curiosity and initiative to identify automation opportunities; judgment to know when human touch is needed Process Discipline Comfortable working within Jira or similar structured ticket/sprint systems; skilled at scoping and writing definitions of done Proactive in flagging risk early rather than late Executive-Grade Communication & Escalation Skilled at concise, action-forward, owner-forward communication with senior stakeholders Discipline to escalate through the right channel rather than airing issues in shared threads Customer Mindset & Discretion Experience handling sensitive information and NDA/MNPI-level confidentiality Empathetic, patient, and service-oriented under demanding schedules General Fit Broad technical aptitude across all categories above Passion, self-driven learning, staying ahead of tech trends, strong attention to detail PREFERRED * Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership * Familiarity with Okta, JAMF, Meraki, Confluence, Jira, Slack, and monitoring/alerting tooling (PagerDuty, Utelogy, Zoom dashboards) * Experience partnering with AV Engineering, Workplace/Facilities, Internal Comms, and InfoSec to deliver high-quality live events and executive protection * Hands-on experience with AI agent-assist tooling, virtual agents, or digital-employee-experience (DEX) platforms, and comfort with light scripting (Python, PowerShell, or workflow tools) to reduce repetitive manual tasks) * Experience operating in a role without an established runbook or a predecessor, where playbooks are being built in parallel with live operations ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 2273487652 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $64,000—$127,000 USD

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:    The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.  Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.  The Opportunity: Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.  The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.  In This Role, You'll Get To : Production Support & Issue Resolution  * Provide day-to-day support for the Workday platform in a post-go-live environment. * Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.  * Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution.  * Triage issues and escalate to the appropriate internal teams or external partners when needed.  * Support root cause analysis and recommend preventive solutions to reduce recurring issues.    Configuration & System Maintenance  * Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements.  * Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.  * Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates.  * Ensure changes are designed and deployed in alignment with governance and change control processes.    Business Process Optimization  * Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes.  * Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality.  * Translate business requirements into functional designs and system changes.  * Support continuous improvement initiatives following implementation stabilization.    Stakeholder Partnership  * Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs.  * Gather and clarify requirements for enhancements, fixes, and process changes.  * Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences.  * Provide guidance to end users and stakeholders on Workday functionality and best practices.    Testing & Release Management  * Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes.  * Support Workday semiannual release reviews, impact assessments, and feature evaluations.  * Maintain test scripts and ensure critical business processes are validated before deployment.  * Partner with teams to ensure smooth production deployment and post-release support.    Reporting, Data, and Compliance  * Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities.  * Support the development and maintenance of Workday reports, dashboards, and data extracts.  * Ensure compliance with internal controls, audit requirements, and data governance standards.  * Help monitor security access and support periodic access reviews as needed.    Documentation & Knowledge Management  * Maintain functional documentation, configuration logs, SOPs, and knowledge articles.  * Document business processes, issue resolutions, and change impacts clearly and accurately.  * Contribute to training materials and support user enablement where required.    What You'll Need to Succeed: * Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.  * Experience supporting Workday in a post-go-live or production environment.  * Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security.  * Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model.  * Experience gathering requirements, troubleshooting issues, and supporting system enhancements.  * Strong analytical and problem-solving skills.  * Excellent communication and stakeholder management skills.    It's Great If You Have: * Experience supporting in both functional and technical workstreams in Workday  * Experience in Workday implementation, stabilization, or optimization projects.  * Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration.  * Experience supporting Workday releases and regression testing.  * Knowledge of HR, Payroll, or Finance operational processes.  * Workday certification(s) in relevant functional areas.  * Experience working in a global or multi-country environment.    #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Sofi

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: Senior IT – Executive Technology Partner At SoFi, we're on a mission to help people achieve financial independence and realize their ambitions. Behind our innovative digital-first platform is a team of driven, curious, and collaborative individuals—empowered by the tools and technology that keep us connected and thriving. We’re looking for a Senior IT  professional to become a strategic technology partner to our executive leadership team. This isn’t your typical support role. It’s about proactive engagement, white-glove service, and creating a seamless tech experience that empowers our leaders to operate at their best. If you're someone who thrives in dynamic environments, anticipates needs before they arise, and turns support into strategic impact—this could be your next big move. What You’ll Do * Serve as a trusted advisor and go-to technical partner for SoFi’s executive team and their assistants. 15% * Deliver personalized, high-touch technical guidance for hardware, software, mobile, and collaboration tools. 10% * Ensure flawless execution for executive meetings, boardrooms, and AV setups. * Troubleshoot issues swiftly and clearly—translating technical challenges into calm, confident solutions. 10% * Collaborate cross-functionally to resolve issues and improve tools and workflows. 25% * Contribute to internal knowledge bases and IT documentation to drive continuous improvement 15%. * Handle all executive interactions with professionalism, empathy, and discretion. * Coach execs on best practices with tools and technology, empowering confidence and independence. 15% * Stay on top of emerging tech trends, bringing creative ideas for elevating the tech experience. 10% * This is an in-person role that requires a minimum 4 days per week in the NYC office or more depending on executive needs. What You Bring * Bachelor’s degree in IT, Computer Science, or equivalent work experience. * 4+ years of IT support, with direct experience supporting executives and senior leaders. * Experience using and managing ServiceNow (must-have). * Mastery of Windows, macOS, mobile platforms, and tools like Google Workspace, Zoom, Slack. * Outstanding communication skills—you’re the calm in the tech storm. * High emotional intelligence—you listen first, adapt fast, and support intuitively. * Proactive mindset—you don’t just fix problems, you prevent them. * Able to work independently, but also collaborate across teams with ease. Bonus Points * Certifications like CompTIA A+/Network+/Security+, or ITIL. * Experience with A/V systems such as Zoom Rooms, NEAT, Q-SYS, Logitech. * Familiarity with AI tools for documentation and troubleshooting (e.g., Gemini, Glean). * Bilingual, Spanish-speaking support capabilities. Why You’ll Love Working Here * A culture that celebrates innovation and continuous learning. * Inclusive, mission-driven teams where your voice matters. * Opportunities to shape the future of technology at a rapidly growing fintech company. If you're excited to create a frictionless technology experience for senior leaders and make a real impact in a mission-driven company—we want to meet you. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. ABOUT SOLUTIONS ENGINEERING AT CLOUDFLARE THE PRE-SALES SOLUTION ENGINEERING ORGANIZATION OWNS THE TECHNICAL SALE OF THE CLOUDFLARE SOLUTION PORTFOLIO, ENSURING MAXIMAL BUSINESS VALUE, FIT-FOR-PURPOSE SOLUTION DESIGN AND ADOPTION ROADMAP FOR OUR CUSTOMERS. SOLUTIONS ENGINEERING IS MADE UP OF INDIVIDUALS FROM A WIDE RANGE OF BACKGROUNDS - FROM FINANCIAL CONSULTING TO PRODUCT MANAGEMENT, CUSTOMER SUPPORT TO SOFTWARE ENGINEERING, AND WE ARE SERIOUS ABOUT BUILDING A DIVERSE, EXPERIENCED AND CURIOUS TEAM.  JOB TITLE: PARTNER SOLUTIONS ARCHITECT (PSA) SERVICE PROVIDERS. ROLE OVERVIEW   Location New York, Atlanta, Charlotte, New Jersey and FL THE PARTNER SOLUTIONS ARCHITECT (PSA) IS A HIGH-IMPACT, STRATEGIC TECHNICAL LEADER RESPONSIBLE FOR DRIVING THE COMPREHENSIVE PRE-SALES AND POST-SALES TECHNICAL RELATIONSHIP WITH OUR TOP-TIER GLOBAL AND GEO PARTNERS, INCLUDING GLOBAL SYSTEM INTEGRATORS (GSIS) AND SERVICE PROVIDERS (SPS). IN THIS ELITE ROLE, YOU WILL ACT AS THE PRINCIPAL ARCHITECT AND SINGLE POINT OF TECHNICAL ALIGNMENT, COLLABORATING AT THE EXECUTIVE AND ENTERPRISE ARCHITECT LEVEL TO DRIVE JOINT GLOBAL GTM STRATEGY AND DESIGN REPEATABLE REFERENCE ARCHITECTURES. THE ROLE FOCUSES HEAVILY ON SCALING CLOUDFLARE ONE (SASE/SSE) AND AI INFRASTRUCTURE (WORKERS AI, AI GATEWAY) GLOBALLY, EMBEDDING CLOUDFLARE INTO GLOBAL PARTNER PRACTICES, AND UNLOCKING MASSIVE PARTNER-INFLUENCED OPPORTUNITY (PIO). KEY RESPONSIBILITIES 1. PRE-SALES ARCHITECTURE, STRATEGY & CHAMPION BUILDING * GLOBAL CF1 & AI TECHNICAL ALIGNMENT, GTM STRATEGY: OWN THE OVERARCHING TECHNICAL RELATIONSHIP WITH TOP-TIER GLOBAL/GEO PARTNERS TO ALIGN ON BUILDING AND LAUNCHING REPEATABLE, GLOBAL GO-TO-MARKET (GTM) STRATEGIES. ACCELERATE THE PARTNER’S GLOBAL TECHNICAL CAPABILITIES, ENABLING THEIR ENTERPRISE ARCHITECTS TO LEAD DISCOVERY AND SCALE SECURE, RESILIENT, AND REPEATABLE ARCHITECTURES LEVERAGING THE CLOUDFLARE PLATFORM WITH A STRONG FOCUS ON AI AND CLOUDFLARE ONE (CF1). * TECHNICAL ACCOUNT PLAN OWNERSHIP: OWN AND DRIVE THE END-TO-END TECHNICAL ACCOUNT PLAN (TAP) FOR ASSIGNED TOP-TIER STRATEGIC GLOBAL GSIS AND SPS. ACT AS THE PRINCIPAL ARCHITECT MAPPING GLOBAL PARTNER BUSINESS INITIATIVES TO TECHNICAL EXECUTION MILESTONES, ENSURING CONTINUOUS ALIGNMENT ON LARGE-SCALE CF1 AND AI ADOPTION TARGETS. * CULTIVATING GLOBAL TECHNICAL CHAMPIONS: IDENTIFY, ENABLE, AND CULTIVATE EXECUTIVE-LEVEL TECHNICAL ADVOCATES, PRACTICE LEADS, AND "CHAMPIONS" WITHIN THE GLOBAL PARTNER ORGANIZATION TO SCALE CLOUDFLARE EXPERTISE INDEPENDENTLY, GENERATE LARGE-SCALE PARTNER-INFLUENCED OPPORTUNITIES (PIO), AND EMPOWER THEM TO DELIVER HIGH-VALUE PROFESSIONAL SERVICES AROUND ZERO TRUST AND AI APPLICATION SECURITY. * DRIVING GLOBAL PIO VIA REPEATABLE REFERENCE ARCHITECTURES: COLLABORATE WITH SALES TEAMS TO PROACTIVELY SOURCE, QUALIFY, AND EXPAND PIO THROUGH STRATEGIC ARCHITECTURAL ALIGNMENT, FOCUSING ON CREATING REPEATABLE REFERENCE ARCHITECTURES THAT ALLOW PARTNERS TO MIGRATE LEGACY ENTERPRISE NETWORK ARCHITECTURES TO CF1 AND INTEGRATE SECURE AI SOLUTIONS AT SCALE. * ENTERPRISE DEAL SUPPORT & QUALIFICATION: ENABLE GLOBAL PARTNERS' TECHNICAL VALIDATION, PROOF-OF-CONCEPT (POC), DEMO, PIPELINE GENERATION, AND PIPELINE ACCELERATION CAPABILITIES. IDENTIFY JOINT PURSUIT ACCOUNTS, FACILITATE STRATEGIC TECHNICAL ACCOUNT PLANNING, AND DELIVER CUTTING-EDGE SOLUTION ARCHITECTURE SESSIONS FOR TOP-TIER NAMED PARTNERS AND HIGH-VALUE, COMPLEX GLOBAL DEALS. 2. POST-SALES ARCHITECTURE & ACCELERATED SERVICES DELIVERY * GLOBAL ASD PARTNER JOURNEY OWNERSHIP: OWN THE ACCELERATED SERVICES DELIVERY (ASD) PARTNER JOURNEY AT THE GEO/GLOBAL LEVEL TO ENSURE TOP-TIER PARTNERS POSSESS THE ADVANCED, SCALABLE CAPABILITIES REQUIRED TO DEPLOY, MANAGE, AND SUPPORT THE CLOUDFLARE PLATFORM AND ENTERPRISE AI APPLICATION WORKLOADS SEAMLESSLY. * JOINT SERVICES OFFERING ACCELERATION WITH A STRONG FOCUS ON CF1 AND AI: BUILD, CO-DEVELOP, AND PUBLISH JOINT SERVICES CATALOGUES AND REPEATABLE REFERENCE OFFERINGS WITH KEY GLOBAL PARTNERS, ACCELERATING THE CREATION AND GLOBAL LAUNCH OF THEIR OWN CLOUDFLARE-FOCUSED MANAGED SERVICES PRACTICES, MANAGED CF1 SASE OFFERINGS, AND ENTERPRISE AI SECURITY ASSESSMENTS. * GLOBAL SERVICE MONETIZATION: ENABLE GSIS AND SPS TO EMBED CF1 AND WORKERS AI CAPABILITIES DEEPLY INTO THEIR OWN GLOBAL MANAGED SECURITY PORTFOLIOS AND CORE ENTERPRISE OFFERINGS TO SHORTEN TIME-TO-MARKET, PROTECT COMPLEX CLIENT AI PIPELINES, AND MAXIMIZE GLOBAL PROFITABILITY. * TECHNICAL ACCOUNT GOVERNANCE & ARCHITECTURAL HEALTH: ACT AS THE ESCALATED PRINCIPAL TECHNICAL POINT OF CONTACT TO ENSURE LONG-TERM ARCHITECTURAL HEALTH ACROSS GLOBAL DEPLOYMENTS, UTILIZING TELEMETRY AND PROACTIVE DESIGN TO MOVE THE GLOBAL PARTNER RELATIONSHIP FROM REACTIVE TROUBLESHOOTING TO ADVANCED CF1 AND AI OPTIMIZATION. 3. AUTOMATION & CONTINUOUS INNOVATION * LEVERAGE AUTONOMOUS AI TOOLS: CHAMPION THE USE OF CLOUDFLARE OS,  AI TOOLS (AGENT PAT AND AGENT ECHO) TO AUTOMATE STANDARD, REPEATABLE TECHNICAL TASKS, OPTIMIZING OPERATIONAL EFFICIENCY AND FREEING UP BANDWIDTH FOR HIGH-TOUCH, STRATEGIC GLOBAL PARTNER ENGAGEMENTS. * GLOBAL AI & CF1 FEEDBACK LOOP: ENGAGE KEY GLOBAL PARTNER CHAMPIONS AND PRACTICE LEADS IN THE PARTNER TECHNICAL ADVISORY COUNCIL (PTAC) TO GIVE THEM EARLY ACCESS TO BETA SOFTWARE, CAPTURE RAW ENTERPRISE-GRADE PRODUCT FEEDBACK, AND DRIVE JOINT CO-INNOVATION ON CF1 FEATURES AND EMERGING AI PRODUCTS. * CROSS-FUNCTIONAL STRATEGY ENABLEMENT: PARTICIPATE IN CONTINUOUS CROSS-TRAINING AND STEERING PROGRAMS TO MAINTAIN PEAK PROFICIENCY IN BOTH PRE-SALES SCOPING AND POST-SALES SERVICE DEPLOYMENT ACROSS THE ENTIRE CLOUDFLARE ONE AND AI ECOSYSTEM GLOBALLY. REQUIRED QUALIFICATIONS & EXPERIENCE * 15+ YEARS OF TECHNICAL, PARTNER-FACING EXPERIENCE (E.G., ENTERPRISE SOLUTIONS ARCHITECT, PRINCIPAL SYSTEMS ENGINEER, OR TECHNICAL ACCOUNT LEAD) IN CYBERSECURITY, CLOUD INFRASTRUCTURE, OR NETWORKING—WITH A PROVEN TRACK RECORD DIRECTLY MANAGING GLOBAL SYSTEM INTEGRATORS (GSIS) OR MAJOR SERVICE PROVIDERS (SPS). * DEEP ARCHITECTURAL EXPERTISE IN CLOUDFLARE ONE (CF1) OR EQUIVALENT SASE/SSE ARCHITECTURES, ZERO TRUST, DNS, AND APPLICATION SECURITY, ALONGSIDE HANDS-ON FAMILIARITY WITH GLOBAL AI DEPLOYMENT, AI GATEWAY, LLM ORCHESTRATION FRAMEWORKS, OR VECTOR DATABASES. * PROVEN TRACK RECORD OF DEVELOPING ENTERPRISE TECHNICAL TALENT, BUILDING GLOBAL "CHAMPION" PROGRAMS, AND AUTHORING REPEATABLE REFERENCE ARCHITECTURES WITHIN MAJOR GLOBAL PARTNER ORGANIZATIONS. * DEMONSTRATED ABILITY TO MANAGE THE TECHNICAL LIFECYCLE OF COMPLEX, MULTI-MILLION DOLLAR GLOBAL DEALS FROM INITIAL PRE-SALES DISCOVERY AND GLOBAL CF1/AI PIO GENERATION THROUGH POST-SALE SERVICE DELIVERY. * EXCEPTIONAL COMMUNICATION AND EXECUTIVE-PRESENCE SKILLS WITH A TRACK RECORD OF PRESENTING COMPLEX CF1 ARCHITECTURES AND AI-DRIVEN USE CASES TO PARTNER C-LEVEL EXECUTIVES, PRACTICE DIRECTORS, AND TECHNICAL TEAMS ALIKE. * BACHELOR’S DEGREE IN COMPUTER SCIENCE, ENGINEERING, OR EQUIVALENT PRACTICAL EXPERIENCE. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Avincis Aviation Sweden AB

Location: Frösön Employment Type: Temporary position with the possibility of permanent employment We’re looking for a proactive and service-minded IT Desk Agent to join our IT team. In this role, you'll provide first-line IT support to end users, resolve technical issues, and help ensure stable and efficient IT services. You’ll work closely with internal IT teams and external service providers to maintain day-to-day operations, support users across the Nordic region, and contribute to the continuous improvement of our IT services. What You’ll Do As a IT Desk Agent, you will: Provide first-line IT support via phone, email, and the IT service management system. Handle support requests in Swedish and English. Log, prioritize, and manage incidents and service requests, ensuring accurate documentation. Resolve technical issues or escalate them to the appropriate support teams,following up to ensure timely resolution. Deliver a high level of customer service while building a good understanding of users' needs and the IT environment. Work closely with internal IT teams and external service providers to ensure effective service delivery. Support local IT infrastructure and assist with service transitions when required. Maintain accurate records in the Configuration Management Database (CMDB) and assist with software asset and licence management. Contribute to improving support processes and service quality. Travel occasionally to support users and IT operations at other locations. What We’re Looking For We’re looking for someone who enjoys solving problems, communicating with users, and working in a collaborative IT environment. You have: Vocational training in IT or a related field. ITIL Foundation certification. Fluency in Swedish and English, both written and spoken. 1–3 years of experience in an IT Service Desk, Helpdesk, or Technical Support role. Experience working with IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, or similar platforms. Good understanding of ITIL-based incident and request management processes. Experience troubleshooting hardware, software, and basic networking issues. A valid Category B driving licence. The ability to understand and communicate in Norwegian, Danish, or Finnish is considered an advantage. Experience administering Microsoft 365 services, including Microsoft Entra ID, Intune, and Exchange Online, is considered an advantage. Personal Qualities We’re looking for someone who: Delivers professional and customer-focused support. Communicates clearly with both technical and non-technical users. Takes initiative and approaches problems in a structured way. Is organised and pays attention to detail. Works well with colleagues and external partners. Why Join Us? You’ll become part of a collaborative IT team where your work has a direct impact on employees’ daily experience. We offer a supportive environment that values continuous learning, teamwork, and professional development, giving you opportunities to grow your technical skills while helping shape and improve our IT services. If you’re passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, we’ll love to hear from you. About Avincis Avincis is one of the world’s leading operators in emergency aviation services and the largest in Europe. We operate more than 180 bases across Spain, Portugal, Italy, Norway, Sweden, Denmark, Finland, Greece, Mozambique, and Chile. Our fleet consists of approximately 205 aircraft — 165 helicopters and 40 fixed-wing aircraft — used in critical missions every day. We save lives, protect communities, and support essential services, from air ambulance and search &amp; rescue to wildfire suppression and government operations. With over 3,000 employees across Europe, we combine the precision and speed of aviation with a strong sense of purpose: making a difference when it truly matters. Come and join Avincis and help keep air ambulance services safe and efficient across the Nordic region!

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior customer Care Specialist - Toast, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver extraordinary service through chat. Our customers are at the heart of everything we do. You'll use your problem-solving skills and approachable approach to craft solutions that leave them happy. With an unwavering commitment to learning and a hospitality-focused mindset, you're enthusiastic to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Support Specialist for Toast, you are durable, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. A day in the life (Responsibilities) * Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. * Write clear, concise, and professional messages that ensure customers understand exactly what's going on. * Ability to communicate complex technical information proficiently. * Expertly balance business applications and customer chats staying organized and meeting deadlines. * Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. * Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role. * Conduct Toast procedures to escalate and coordinate the customer response per Toast values What you'll need to thrive (Requirements): * A minimum of 3 year Bachelor’s degree in any area, or any other related discipline. * 2-4 years Experience answering incoming Voice, Chats and ticketing systems. * 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues. * Proficient English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. * Well-developed written communication and typing skills. * French language proficiency at B2/C1 level – required to support French-speaking customers proficiently. * Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation. * Solid customer service mindset - the ability to comprehend, problem solve collaboratively, de-escalate, and deliver a high-quality experience to our customers. * You can oversee your workload and prioritize tasks appropriately, even when things get occupied. * You enjoy collaborating with others and fostering a positive work environment! * Shifts: Night Shift and Rotational week offs  (including weekends and holidays) within a 24x7 support structure. * During Training: Initial 6 months: Work from Office (Chennai). * Post-training: Hybrid (3 days onsite, 2 days remote). AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more self-reliantly, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX ABOUT THE DEPARTMENT The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development. ABOUT THE ROLE Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers. RESPONSIBILITIES * Communicate with customers via chat, email, and phone  * Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious * DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting * Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable * Work with Engineering and Product teams to improve products and tools DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Fluent English speaker is a requirement * Minimum 3 years working within a Technical Support team solving various technical issues  * Self-driven and capable of learning new technologies / systems / features with little guidance * Fundamental understanding how the Internet works (OSI Model) * Advanced understanding of internet protocols like TCP and UDP * Computer Networking fundamentals, experience with iptables and looking glass * Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels * Packet capture analysis * Experience in command line and tools, including curl, dig, traceroute, openssl, git * Experience troubleshooting DNS, SSL / TLS, HTTP * Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS * Experience writing scripts in Bash, Python, JavaScript or other scripting language * Experience in working as part of a team in a customer-facing role BONUS POINTS * You are familiar with Cloudflare and are actively using our platform * You have worked with PostgreSQL, MySQL, MS SQL, and other database servers * You are fluent and can troubleshoot in other languages beyond English and Spanish AVAILABILITY AND SCHEDULE REQUIREMENTS * Flexibility to work varying work schedules including: 8:30 AM - 5:30 PM Pacific Time Zone, Tuesday through Saturday, Sunday through Thursday, holidays, weekends, more than 5 days in a row, or additional hours on occasion.   What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.