Sökresultat för "Robot Framework"

Neo4j

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision:  At Neo4j, we have always strived to help the world make sense of data.   As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. THE ROLE Neo4j is the world’s leading graph database, and our Solutions Engineering (PreSales) team plays a pivotal role in helping customers unlock its potential every day. Neo4j has established itself as a premier data and AI platform for enterprise use cases across Knowledge Graphs, Network & Grid Topology, Root-Cause & Impact Analysis, Fraud & AML, Customer 360, Asset Intelligence, and modern AI workloads including GenAI, LLM-driven applications, and emerging Agentic AI architectures. As part of Neo4j's Solutions Engineering (PreSales) organization, you will work directly with strategic and enterprise customers in the Nordics across several key verticals — including Financial Services, Public Sector, Energy & Utilities, High-Tech Manufacturing, and Telecommunications.You’ll provide technical and architectural leadership, helping customers design Neo4j-powered solutions that deliver measurable business value. The role of a Solutions Engineer (PreSales) encompasses a broad range of responsibilities, starting with understanding a customer’s unique requirements and environment. You’ll translate these into tailored solution architectures that incorporate Neo4j’s advanced graph technology, guiding stakeholders throughout the sales cycle. Daily work includes demonstrating Neo4j’s capabilities, whiteboarding solution designs, and engaging with technical decision-makers to align solutions with their strategic priorities. You’ll bridge the gap between business and technology, combining technical strength with the ability to articulate clear value and outcomes. The role is based in Stockholm, where we enjoy a beautiful, modern office space. We trust our team to manage their own time, so working from home is fully supported. However, because building strong relationships is core to what we do, you will need to be available in person for occasional customer meetings. MAIN RESPONSIBILITIES * Act as a central player in Neo4j PreSales engagements, supporting customers across the entire customer lifecycle — from early discovery to architecture design, proof-of-value, and long-term adoption. * Build and nurture strong relationships with strategic and enterprise customer teams. * Partner closely with Account Executives to communicate the technical and business impact of graph solutions. * Ensure strong technical alignment and smooth integration of Neo4j into customer environments. * Provide architectural recommendations aligned with customer strategies and IT landscapes. * Design and present Neo4j-based prototypes that demonstrate both technical feasibility and business value. KEY ROLE CHARACTERISTICS * Experience: At least 5 years in PreSales / Solutions Engineering or Professional Services, ideally with enterprise customers in High-Tech, Energy, Telecom, Financial Services, or Public Sector. * Data Platform Expertise: Strong understanding of data platforms, particularly databases. * Solution Design: Ability to translate business requirements into effective solution architectures. * Technical Proficiency: Familiarity with a programming or scripting language (Java, Python, JavaScript, etc.). * Consultative Skills: Proven experience guiding technical teams through complex, consultative engagements. * Adaptability: Strong desire to learn and quickly adopt emerging technologies. * Problem-Solving: Passion for tackling complex technical challenges with innovative solutions. * Enablement: Ability to lead technical workshops and small-group sessions. * Sales Alignment: Comfortable managing the technical aspects of enterprise sales cycles. * Travel: Willingness to travel occasionally. * Languages: Fluency in both Swedish and English is required. BENEFICIAL QUALIFICATIONS * Hands-on experience with graph technologies (Neo4j, Cypher, GDS, GraphQL). * Knowledge of GenAI, LLM architectures, RAG, or Agentic AI frameworks. * Experience with vector search, embeddings, or semantic retrieval. * Background in graph data science, network analysis, or ML pipelines. * ETL, data integration, or data virtualization expertise. * Familiarity with complex enterprise IT environments.     Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.  * Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.  * Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. * 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.  * Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. * Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. * A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.  Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.  One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments)  Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.  More information at www.neo4j.com.   ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Coupang

Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”       Role Overview   We are hiring Program Managers for our Instock Management team to optimize product quality and customer experience. In this role, you will establish a verification process for T0 (Direct) and T1 (Authorized) vendors and build a Vendor Scorecard to monitor operational defects (Andon cords). You will partner closely with FC, BM, and CS teams to manage SLAs, reduce the aging of defects, and enforce a rigorous block/unblock mechanism for underperforming vendors. This is an excellent opportunity for data-driven operators who excel at cross-functional execution and continuous inbound supply chain improvement.    What You Will Do  We are seeking for dynamic, data-driven, and highly strategic Program Managers to join our Instock Managementteam. In this role, you will sit at the critical intersection of inbound supply chain health, product quality, and customer experience. You will own the operational framework for managing and auditing our supply base, specifically classifying them into $T0$ (Direct Vendors) and $T1$ (Non-Direct but Authorized Vendors). A core focus of this role will be designing and scaling a comprehensive Vendor Scorecard to track operational and quality defects (Andon cords). You will also build and enforce the governance mechanism to block non-compliant vendors from our platform and establish clear pathways for them to be unblocked once corrective actions are met. Key Responsibilities 1. Vendor Classification (T0 / T1) & Verification * Setup and manage the operational and verification process for profiling vendors into distinct tiers: * T0: Direct Vendors (1P/Direct brand relationships). * T1: Non-Direct but Authorized Vendors (Distributors/Authorized resellers). * Ensure that both tiers adhere to strict quality, authenticity, and packaging guidelines before their products enter our inbound supply chain. 2. Vendor Scorecarding & Andon Tracking * Design, build, and maintain a centralized Vendor Scorecard to track, aggregate, and analyze the volume and frequency of Andon cords triggered by each vendor. * Use scorecard data to hold vendors accountable, identifying chronic offenders and systemic defect trends (e.g., high damage rates, incorrect labeling, or counterfeit/quality flags). 3. Enforcement Mechanisms (Block / Unblock Process) * Establish a rigorous, fair, and automated governance policy to Block vendors who breach acceptable Andon thresholds, protecting the customer experience from low-quality products. * Design a clear, structured Unblock mechanism, outlining the exact standard operating procedures (SOPs) a vendor must complete—such as Root-Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA)—to regain listing privileges. 4. Inbound Supply Chain & Cross-Functional Resolution * Partner closely with Fulfillment Centers (FC Inbound/Quality teams), Business Management (BM), and Customer Service (CS) to investigate and resolve triggered Andons rapidly. * Manage and optimize the Service Level Agreements (SLAs) for Andon resolution, implementing processes to eliminate the aging of open issues and unblock sellable inventory. 5. Continuous Improvement & Prevention * Act as an operational consultant to $T0$ and $T1$ vendors, helping them improve their supply chain and QA processes. * Shift the business from reactive firefighting to proactive prevention, building long-term mechanisms that reduce overall Andon generation at the source.    Basic Qualifications   * Experience: at least 3–5+ years in Program Management, Instock Management, Supply Chain, Vendor Compliance, or Operations. * Cross-Functional Leadership: Exceptional ability to influence internal stakeholder teams (Fulfillment Center, Buying, Customer Service) and external vendor partners without direct authority. * Analytical Problem-Solving: High data literacy (SQL/Excel/BI tools experience is a plus); ability to turn defect data into actionable scorecard metrics and execute root-cause analysis (5 Whys, Lean/Six Sigma) * Mandarin and English language proficiency required     Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Adyen

THIS IS ADYEN Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   SENIOR CI/CD ENGINEER Adyen is looking for an Infrastructure Developer for the In-Person-Payments Tooling team in Chicago. This role focuses on CI/CD Engineering, ensuring smooth and efficient software development and deployment processes, with a key area being Android / iOS development. You will be instrumental in creating and maintaining CI/CD systems and developing infrastructure tooling, essentially acting as the "glue" that binds code and infrastructure together. The position involves working on CI/CD for Android and iOS app development. The primary function is developing tools and applications to manage and interact with the Software Development Lifecycle (SDLC) to provide an elevated SDLC experience for the organization. This work involves close collaboration with developers, as well as teams building our on-premises infrastructure, including Kubernetes clusters, the Hashicorp stack, and our private cloud. You will be pivotal in ensuring our software development and deployment processes are smooth and efficient by creating and maintaining CI/CD systems and developing infrastructure tooling.   WHAT YOU’LL DO * Design and implement CI/CD pipelines for Android and iOS applications using tools like GitLab CI, Gradle, KMP, Develocity and Android Native Plugin. * Automate build processes for multiple build variants, flavors, and configurations * Configure build caching and optimization to reduce build times * Configure code quality checks, static analysis, and security scanning * Configure emulators and device farms for automated testing * Integrate monitoring and alerting for tooling health * Set up automated testing frameworks including unit tests, integration tests, and UI tests   WHO YOU ARE You are a DevOps or Infrastructure Engineer with a passion for mobile development. You enjoy figuring out "how things work" under the hood and are eager to bridge the gap between writing code and deploying it. You don’t just want to build apps; you want to build the engines that power them. * 5+ years of experience in DevOps or Infrastructure Engineering. * An Analytical Problem Solver: You have a logical approach to troubleshooting and aren't afraid to dive into build logs to find a failing root cause. * Mobile Enthusiast: You have a foundational understanding of either Android (Gradle/Kotlin) or iOS (Xcode/Swift) and are excited to become an expert in both. * Automation Mindset: You find manual, repetitive tasks frustrating and have a natural urge to script them away using Python, Bash, or Kotlin Script. * Autonomous yet Collaborative: You are comfortable working independently on complex tasks but stay in sync with a team of other dedicated engineers. * Quality Focused: You understand that a good CI/CD pipeline is the first line of defense for code quality and stability. NICE TO HAVE * Advanced Linux & Systems Admin: Proficiency in Linux troubleshooting (understanding inodes, process management, and resource allocation). * Infrastructure as Code (IaC): Familiarity with tools like Terraform or Puppet. * Alternative CI Tooling: While Gitlab CI is preferred, experience with Jenkins, GitHub Actions, or Bitrise is highly valued. * Advanced Testing & Monitoring: Experience configuring device farms/emulators for automated testing and integrating monitoring/alerting for tooling health. * Specific Android Tools: Familiarity with KMP (Kotlin Multiplatform), Develocity, and specialized testing tools like Screenshot testing or Detekt. * iOS Ecosystem: Familiarity with Xcode CLI (xcodebuild).   The annual base salary range for this role is $180,000 - $243,000; at the Engineer II level, and $180,000 - $243,000 at the Senior Engineer level; to learn more about our compensation philosophy, please click here.   OUR DIVERSITY, EQUITY AND INCLUSION COMMITMENTS  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   WHAT’S NEXT? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.   This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the office.

Vercel

ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. ABOUT THE ROLE Vercel builds and maintains a broad portfolio of open source projects that power the modern web, running in millions of applications. Your primary focus will be Turborepo, Nuxt, Svelte/SvelteKit, SWR, Workflow, and Nitro. A single structural fix at the framework level protects every one of those applications at once, which makes this one of the highest-leverage security roles at the company. We're looking for a security engineer who loves finding a whole class of vulnerability and eliminating it in one move, not someone who's satisfied filing one bug at a time. You'll run deep security assessments of framework internals (routing, middleware, caching, server actions, the build pipeline), find the systemic patterns that produce entire families of bugs, and drive the framework-level fixes and design changes that remove them permanently. You'll also own how these projects handle externally reported vulnerabilities, coordinated disclosure, and CVEs, working directly with maintainers and the open source security community. This includes hands-on ownership of Vercel's open source bug bounty program for these projects: triaging incoming reports, validating and reproducing findings, and driving fixes with the right maintainers. WHAT YOU WILL DO * Hunt for vulnerability classes, not individual bugs: Run deep security assessments of framework internals (routing, middleware, caching, data fetching, server actions/RSC boundaries, build tooling) to find the systemic design patterns that produce whole families of issues. * Drive root-cause framework fixes: Push design changes upstream that eliminate a category of vulnerability across every application built on the framework, rather than patching individual instances as they're reported. * Own vulnerability disclosure and CVEs: Triage security reports from the community and researchers across Turborepo, Nuxt, Svelte/SvelteKit, SWR, Workflow, Nitro, and other maintained OSS projects. Coordinate embargoed fixes, write and publish advisories, and manage the CVE/CNA process end to end. * Run the OSS bug bounty program for these projects: Own triage and validation of incoming reports to Vercel's open source bug bounty program for Turborepo, Nuxt, Svelte/SvelteKit, SWR, Workflow, and Nitro. Reproduce findings, assess severity, and coordinate fixes with the right maintainers and researchers. * Get security into design early: Partner with framework maintainers and core teams during RFCs and design review, so new features ship with security considered from the first draft, not bolted on after a report comes in. * Build preventive tooling: Contribute linters, codemods, and CI checks that catch regressions of previously-fixed vulnerability classes before they land again. * Own supply chain security for these projects: Harden how dependencies, releases, and published packages for Turborepo, Nuxt, Svelte/SvelteKit, SWR, Workflow, and Nitro are built, signed, and distributed. As more contributions and dependency updates are generated or assisted by AI agents, build the review and provenance practices that keep that increased volume safe. * Work with the community, not around it: Engage directly with maintainers, contributors, and external researchers as peers. Bring pragmatic security recommendations to project discussions in a way that respects how these projects actually get built, and represent Vercel in coordinated disclosure norms and working groups when an issue spans multiple ecosystems. ABOUT YOU * You've actually used or broken these frameworks: You've built real things with Turborepo, Nuxt, Svelte/SvelteKit, SWR, Workflow, or Nitro (or closely comparable projects), or you've found and reported security issues in them. This is a hard requirement, not a nice-to-have: we need someone who understands what these projects actually do and how they're actually used, not a generalist parachuting in. * You have a deep appreciation and respect for open source work: You understand that these are community projects with maintainers, contributors, and users who care deeply about them, and you treat that with the seriousness it deserves. You're not here to slow the project down with process for its own sake. * 4+ years in security engineering, ideally with real hands-on open source contribution experience. You've actually sent PRs to projects like these, not just filed issues against them. * You're energized by root cause, not remediation count: Finding the one design flaw that kills fifty potential bugs is more satisfying to you than closing fifty tickets one at a time. * You can read framework internals, not just application code: Strong JavaScript/TypeScript fundamentals and genuine familiarity with how modern meta-frameworks work under the hood (routing, SSR/RSC, middleware, bundling/build systems). * Pragmatic, not theoretical: You can weigh real-world risk against maintainer and community bandwidth, and land on security improvements that actually ship, rather than the theoretically ideal fix that never gets merged. * Vulnerability research chops: Experience with structured security assessment methodology and coordinated/responsible disclosure processes, including handling embargoes and writing clear advisories. * Clear communicator: You can explain a vulnerability, a tradeoff, or a design recommendation clearly to maintainers, contributors, and non-security engineers alike, in writing and in conversation. * Comfortable operating in public: You're used to working transparently with external researchers, maintainers, and the community, not just inside a company's four walls. BONUS IF YOU HAVE * CVE credits or published security research, especially in JavaScript frameworks or the Node ecosystem. * Maintained or heavily contributed to a widely used open source project. * Experience with supply chain security tooling (Sigstore, SLSA/provenance, dependency and package scanning). * Thought about how increasing AI-agent-authored contributions change the risk model for open source maintenance. * Run or triaged for a bug bounty / vulnerability disclosure program before, ideally for open source projects.   BENEFITS: * Competitive compensation package, including equity. * Inclusive Healthcare Package. * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. * Flexible Time Off. * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $208,000.00 - $312,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.  Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. As a Manager of Compliance Testing and Assurance on the Compliance Testing and Assurance team, you'll help build and run the independent oversight program that tests whether Coinbase's compliance controls are designed and operating effectively across US and international entities.  This team plans and executes testing and monitoring activities enterprise-wide, partnering with Compliance, Legal, Risk, Internal Audit, and business functions to strengthen Coinbase's compliance framework. You'll own the execution of risk-based testing cycles, deliver clear reporting to senior leadership, and drive continuous improvement of CTA methodologies and governance. What you’ll do: * Own the end-to-end execution of assigned CTA activities, from planning and fieldwork through reporting and issue remediation, escalating findings as needed. * Build and enhance enterprise-wide CTA program methodologies, governance documents, and testing frameworks in partnership with the Head of CTA. * Drive the development of the risk-based annual CTA plan in collaboration with Compliance staff across International, Institutional, Product, Tools, and AML/CFT teams. * Deliver periodic reporting on CTA plan progress, testing results, root cause analyses, and remediation status to senior compliance leadership. * Lead issue tracking and remediation validation, ensuring issue owners implement corrective actions and maintaining all documentation in a central repository. * Monitor regulatory developments and industry trends to identify emerging risks impacting Coinbase products and the CTA program. Required Skills and Experience: * 5+ years of experience executing compliance testing, monitoring, assurance, or audit programs within financial services, including hands-on development of testing plans and risk-based methodologies. * Track record of identifying uncontrolled risks and control gaps across a global regulatory landscape, including AML/CFT, sanctions, consumer protection, and trade surveillance. * Demonstrated success delivering testing outcomes on schedule and to quality standards, including producing executive-ready reports, metrics, and remediation tracking. * Experience using data extraction and analysis tools (e.g., SQL, Tableau, Snowflake) and proficiency in presentation and spreadsheet tools (e.g., Google Slides, Google Sheets). * BA/BS degree in business, finance, or a related field. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Job ID: P73154 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): €124.128—€124.128 EUR * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. SENIOR ASSOCIATE, FCM The FCM Operations team supports Coinbase Financial Markets, Inc. across US Futures, Prediction Markets, and Options by managing back-office operations including trade flow management, position management, margin monitoring, regulatory reporting, and business analytics. As a Senior Associate, FCM, you'll own exception management and operational readiness for new product launches, ensuring our derivatives infrastructure scales reliably while meeting regulatory expectations. What you'll do: * Own exception management across cash, positions, trades, and margin, including triage, investigation, resolution, and implementation of durable fixes * Lead operational readiness for new product launches, covering UAT/test case design, playbooks, cutover plans, and post-launch stabilization * Partner with Product, Risk, Compliance, Accounting, and Engineering to design processes, controls, and reporting that scale and meet regulatory expectations * Establish monitoring and exception reporting frameworks (SLAs, KPIs, dashboards) and run incident triage with clear escalation paths * Drive root cause analysis and post-mortems, translating learnings into product and process improvements * Identify and implement automation and tooling to reduce operational friction and manual work Required Skills and Experience: * 5+ years in financial services or fintech operations with FCM, broker-dealer, or listed derivatives experience, emphasizing trade operations, margin, or exception management * Demonstrated analytical problem-solving in exception-based operations with strong prioritization and escalation judgment * Product launch and operational readiness experience, including requirements gathering, UAT execution, playbook development, and go-live support * Effective cross-functional business partnering with Product, Engineering, Risk, and Compliance teams in fast-moving environments * Working knowledge of listed derivatives characteristics and interest in blockchain/cryptocurrency markets * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Position ID: P77584 LinkedIn: #LI-Remote Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $130,900—$154,000 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior QA Engineer, you will be the first dedicated QA hire for the Safety Engineering Group, which is responsible for building the infrastructure and policies that make Roblox the safest online community in the world. You will report to the QA Engineering Manager for Universal Apps and collaborate across the Safety organization to own end-to-end test strategies for high-stakes, 24/7 incident response systems and parent-facing safety features. This role is a unique opportunity to shape the quality culture of a company-level mandate from the ground up. You will: * Partner with Engineering and Product to define and maintain comprehensive, risk-based test coverage for Safety features and systems. * Own the end-to-end test strategy for Safety initiatives, including functional, regression, integration, and edge-case validation. * Leverage and expand internal automation frameworks to automate critical user flows and drive API-first validation strategies. * Identify high-impact automation opportunities and incorporate industry best practices to design robust, abuse-resistant test scenarios. * Develop, track, and report on quality metrics (e.g., defect trends, coverage gaps) to proactively surface release risks to stakeholders. * Apply AI/LLM-driven solutions to reduce manual QA toil and improve test maintenance efficiency. You have: * 4+ years of QA experience in highly technical or backend-driven environments, including a strong understanding of test design techniques and risk-based testing. * Strong technical proficiency in API testing (REST, JSON, Postman) and the ability to read and understand code. * Hands-on experience with automation frameworks (UI and/or API) and a deep understanding of automation architecture and maintainability. * A Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field. * Strong root cause analysis capabilities with the ability to analyze logs and system behavior to debug complex issues. * Excellent cross-functional communication skills, with a proven ability to articulate risk and quality trade-offs to stakeholders. You are: * Adversarial in your thinking: You naturally think like a "bad actor" to identify abuse-cases, bypass attempts, and edge cases in safety systems. * A strategic operator: You prioritize testing based on risk and impact rather than trying to "test everything". * An independent leader: You are comfortable being the first QA in an organization and have a vision for building a quality culture from scratch. * Data-driven: You use metrics and dashboards to influence engineering decisions and improve overall product health. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $187,780—$223,660 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Databricks

P-1285 ABOUT THIS ROLE As a staff software engineer for GenAI Performance and Kernel, you will own the design, implementation, optimization, and correctness of the high-performance GPU kernels powering our GenAI inference stack. You will lead development of highly-tuned, low-level compute paths, manage trade-offs between hardware efficiency and generality, and mentor others in kernel-level performance engineering. You will work closely with ML researchers, systems engineers, and product teams to push the state-of-the-art in inference performance at scale. WHAT YOU WILL DO * Lead the design, implementation, benchmarking, and maintenance of core compute kernels (e.g. attention, MLP, softmax, layernorm, memory management) optimized for various hardware backends (GPU, accelerators) * Drive the performance roadmap for kernel-level improvements: vectorization, tensorization, tiling, fusion, mixed precision, sparsity, quantization, memory reuse, scheduling, auto-tuning, etc. * Integrate kernel optimizations with higher-level ML systems * Build and maintain profiling, instrumentation, and verification tooling to detect correctness, performance regressions, numerical issues, and hardware utilization gaps * Lead performance investigations and root-cause analysis on inference bottlenecks, e.g. memory bandwidth, cache contention, kernel launch overhead, tensor fragmentation * Establish coding patterns, abstractions, and frameworks to modularize kernels for reuse, cross-backend portability, and maintainability * Influence system architecture decisions to make kernel improvements more effective (e.g. memory layout, dataflow scheduling, kernel fusion boundaries) * Mentor and guide other engineers working on lower-level performance, provide code reviews, help set best practices * Collaborate with infrastructure, tooling, and ML teams to roll out kernel-level optimizations into production, and monitor their impact WHAT WE LOOK FOR * BS/MS/PhD in Computer Science, or a related field * Deep hands-on experience writing and tuning compute kernels (CUDA, Triton, OpenCL, LLVM IR, assembly or similar sort) for ML workloads * Strong knowledge of GPU/accelerator architecture: warp structure, memory hierarchy (global, shared, register, L1/L2 caches), tensor cores, scheduling, SM occupancy, etc. * Experience with advanced optimization techniques: tiling, blocking, software pipelining, vectorization, fusion, loop transformations, auto-tuning * Familiarity with ML-specific kernel libraries (cuBLAS, cuDNN, CUTLASS, oneDNN, etc.) or open kernels * Strong debugging and profiling skills (Nsight, NVProf, perf, vtune, custom instrumentation) * Experience reasoning about numerical stability, mixed precision, quantization, and error propagation * Experience in integrating optimized kernels into real-world ML inference systems; exposure to distributed inference pipelines, memory management, and runtime systems * Experience building high-performance products leveraging GPU acceleration * Excellent communication and leadership skills — able to drive design discussions, mentor colleagues, and make trade-offs visible * A track record of shipping performance-critical, high-quality production software * Bonus: published in systems/ML performance venues (e.g. MLSys, ASPLOS, ISCA, PPoPP), experience with custom accelerators or FPGA, experience with sparsity or model compression techniques     Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $190,900—$232,800 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Mongodb

ROLE OVERVIEW & EXECUTIVE IMPACT Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring system health and resolving issues before they impact the executive, you act as a protective barrier for critical workflows. You combine high-level IT proficiency with AV expertise to lead high-stakes events and Board meetings, while also empowering the Executive Assistant community through specialized technical training. The way of working behind this role is built on a simple framework: routine diagnostics, health checks, and reporting are handled through automation and intelligent tooling wherever possible, freeing your time for the judgment calls, relationship-building, and in-person moments that actually require a human. Because this framework depends on staying ahead of what's possible, you are expected to stay current on emerging technology and AI trends and proactively evaluate how they can improve the executive support experience. Innovation through AI and automation is fundamental to this model. You will implement intelligent solutions to handle routine diagnostics and triage, eliminating manual toil so that human intervention is reserved for high-impact moments. These automations are designed to make the executive's digital experience more fluid and efficient without losing the personal touch of white-glove service. Because this is Phase 1, there is no long-established runbook to follow on day one — you will be building the playbook in parallel with live operations. Success in this role requires a blend of technical mastery, discreet judgment, disciplined execution inside a shared team workflow, and the composure to manage complex resolutions while maintaining absolute executive trust. This role can be based out of our Palo Alto office. KEY RESPONSIBILITIES Everything in this role is confidential and governed by the company NDA. You will regularly handle material non-public information, executive personal data, and sensitive business context — work accordingly, by default, without exception. 1. Single-DRI Ownership & Proactive Engagement * Maintain full accountability for the digital experience. Act as the primary Directly Responsible Individual (DRI) for designated executives in the US West/NORAM region, providing global assistance as needed. This encompasses everything from initial pre-onboarding configurations to ongoing daily troubleshooting, event coordination, and travel support * Build the relationships. Cultivate and manage key partnerships. Foster strong, reliable connections throughout the executive support circle, including the leader themselves, their Executive Assistant (your primary daily collaborator), the Chief of Staff, and the Customer Advocacy/Office of the CEO teams. Approach every engagement with professional executive presence, characterized by composure, sound judgment, and absolute discretion * Stay ahead of needs. Run regular check-ins on pain points, preferences, and upcoming needs; maintain each executive's event and travel calendar and reach out ahead of every key event and trip * Communicate progress with transparency. Keep every project you lead updated with an accurate status—On Track, At Risk, or Blocked—and alert your manager to scheduling concerns before deadlines pass. Monitor and report on weekly KPIs to ensure elite service levels for MTTR, FTTR, and CSAT 2. Pre-Day-1 Onboarding & Provisioning (DRI-owned) Executive onboarding does not run on the standard automated flow. You own it from offer-accept so everything is ready before the executive's first day: * Intake & assignment. Act on the same-business-day executive flag from Recruiting/HR; pick up the DRI assignment immediately * Stakeholder coordination. Two weeks before Day 1, connect with the EA / Chief of Staff to capture device and setup preferences and align on first-week needs * Onboarding execution and readiness. You are responsible for ensuring all hardware is fully configured and delivered three business days before the start date, with all essential applications assigned prior to Day 1 * Confidentiality Protocol for Sensitive Hiring. For onboardings designated as confidential, implement supplementary title-masking and profile-concealment measures in addition to the primary DRI-led workflow—augmenting existing procedures rather than substituting them. As a general principle, handle all role-related data as inherently sensitive and confidential, strictly adhering to company NDA requirements 3. White-Glove Incident Response & Escalation * Top-tier executive hotline. Carry a monitored cell phone reachable by direct call or text for the most critical issues affecting the CEO and top executives — a path that bypasses the ticket queue so senior leaders always reach an immediate human * PagerDuty on-call. Participate in the global VIP after-hours/weekend rotation; acknowledge, apply workarounds, escalate per the VIP matrix, and coordinate with NYC/EMEA counterparts * World Class Handoffs. Hand non-VIP elements to regional L2/IT with clear diagnostic notes while retaining ownership of any executive-impacting thread. Follow the 24/7 handoff standard — APAC → EMEA → AMERICAS — passing overnight incidents, in-flight tickets, and open risks at every shift boundary so coverage never drops and customers feel the continuity 4. Proactive Care, Stability & Event / All Hands Support * Device health & stability. Maintain continuous, not just monthly, health checks across executive laptops, backup and mobile devices, and conferencing apps. Verify OS, security tooling, collaboration apps, and certificates ahead of every key event or trip — every environment gets a precheck before use, on an ongoing runbook basis, not a periodic one * High-stakes events. Own technical prep for West Coast Board meetings, earnings calls, All Hands, and customer keynotes — with both a production DRI and an overall DRI assigned in advance * Internal Comms partnership. Support run-of-show adherence and timing, slide advancement and content playback, panelist confirmation, speaker tech checks, and backup plans * AV partnership & room expertise. Maintain deep knowledge of executive rooms (Zoom Rooms, Teams rooms, QSYS / DSPs, control systems, cameras, microphones); partner with AV Engineering for backstage live support and to remediate recurring room issues * Mobile & connectivity. Keep executives connected with a redundant mobile setup — company device or eSIM redundant line, Verizon primary with T-Mobile backup — and apply carrier port-freeze / device-locked eSIM controls * Travel readiness. Prepare travel briefs (devices, adapters, connectivity, security, backup options) and issue the executive travel kit, especially for customer-facing trips * Global device logistics. Maintain visibility into loaner / depot stock for your region so a failed executive device can be replaced same-day, not only pre-staged in advance 5. Operating Rigor, Communication & Escalation Discipline This role carries real autonomy, which only works if it's paired with disciplined execution and clear, professional communication. You will be expected to: * Work inside a structured ticketing system (Jira or similar): every item you own has a stated owner, estimate, and written definition of done before it starts; if either is missing, flag it at planning rather than mid-execution * Scope before you escalate. When handed a new or ambiguous problem, take time to scope it and propose a path forward, bringing a specific blocker or decision point rather than an open-ended question * Engage with existing documentation first. When a colleague provides a runbook, guide, or process doc, work through it directly before requesting a walkthrough; if it has a gap, name the specific gap * Keep escalation channels appropriate. Raise blockers, missed commitments, or interpersonal friction with your manager directly, in a 1:1 or DM. Cross-functional and senior-stakeholder channels stay short, action-forward, and focused on what you're doing next — not on what hasn't happened yet * Surface capacity and coverage risk with data. Because this program is intentionally single-threaded per executive, proactively flags when workload, backup depth, or on-call load is approaching a breaking point, rather than absorbing it silently SUCCESS MEASURES & EXPECTATIONS Pillar 1 — Single-DRI Ownership * Zero escalations above this role, with consistent MTTR/FTTR/CSAT reporting and flat-to-up CSAT * Standing cadence with every M3 exec/EA, including at least one documented proactive save Pillar 2 — Onboarding & Provisioning * 100% of hardware delivered 3+ business days pre-start with zero Day 1 entitlement gaps * Onboarding runbook proven usable by another team member independently, including a clean confidentiality-protocol execution on a sensitive hire Pillar 3 — Incident Response & Escalation * Zero missed PagerDuty acknowledgments, clean NYC/EMEA handoffs, and executive hotline response consistently on target * Measurable drop in repeat incidents tied to the same root cause Pillar 4 — Events & Proactive Device Care * Named DRI for every Board meeting, earnings call, and All Hands — no last-minute scrambles * Logged device precheck cadence with zero exec travel connectivity failures, including one same-day loaner save under pressure Pillar 5 — Operating Rigor & Communication * Every ticket has owner, estimate, and DOD at kickoff, and escalations arrive with a decision point rather than an open-ended ask * At least one proactive capacity/coverage risk flagged with data, with status reports trusted at face value Phase 2 Readiness * Playbooks and escalation matrix documented well enough to hand off without a rebuild, backed by a data-driven POV on what scales * At least one AI/automation initiative with measurable toil reduction and one single-point-of-failure risk named and partially mitigated CANDIDATE PROFILE Category Aptitude Attitude Experience 5+ years in IT end-user support, service desk, or field support; 2+ years supporting senior leaders, executives, or VIP stakeholders Comfortable operating in high-touch, high-pressure environments with discretion Platform & Tooling Strong fluency in macOS, Windows, Google Workspace and/or Microsoft 365, and modern endpoint management Willingness to stay current across multiple platforms and adapt as tools evolve Troubleshooting Proven ability to resolve complex, end-to-end issues across devices, networks, identity, and collaboration tools Sound judgment for making practical tradeoffs under time pressure; calm under ambiguity Collaboration, AV & Live Events Hands-on experience with Zoom, Zoom Rooms, Teams, meeting room systems, and AV components (cameras, mics, DSPs, control panels) Composure and quick thinking during live, high-visibility events (All Hands, run-of-show) Training & Communication Exceptional written and verbal communication skills; ability to translate technical workflows for non-technical users Patience and empathy when tailoring communication for an EA or executive audience AI & Automation Demonstrated use of AI/automation (agent-assist, virtual agents, scripting) to reduce manual toil Curiosity and initiative to identify automation opportunities; judgment to know when human touch is needed Process Discipline Comfortable working within Jira or similar structured ticket/sprint systems; skilled at scoping and writing definitions of done Proactive in flagging risk early rather than late Executive-Grade Communication & Escalation Skilled at concise, action-forward, owner-forward communication with senior stakeholders Discipline to escalate through the right channel rather than airing issues in shared threads Customer Mindset & Discretion Experience handling sensitive information and NDA/MNPI-level confidentiality Empathetic, patient, and service-oriented under demanding schedules General Fit Broad technical aptitude across all categories above Passion, self-driven learning, staying ahead of tech trends, strong attention to detail PREFERRED * Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership * Familiarity with Okta, JAMF, Meraki, Confluence, Jira, Slack, and monitoring/alerting tooling (PagerDuty, Utelogy, Zoom dashboards) * Experience partnering with AV Engineering, Workplace/Facilities, Internal Comms, and InfoSec to deliver high-quality live events and executive protection * Hands-on experience with AI agent-assist tooling, virtual agents, or digital-employee-experience (DEX) platforms, and comfort with light scripting (Python, PowerShell, or workflow tools) to reduce repetitive manual tasks) * Experience operating in a role without an established runbook or a predecessor, where playbooks are being built in parallel with live operations ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 2273487652 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $64,000—$127,000 USD

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our team. This is a hybrid role based in San Jose, CA role, reporting to the Director, Product Management in the Product Management department. You will be a hands-on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms. This is a high-visibility role where you will drive critical projects to scale our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security. What you’ll do (Role Expectations) * Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle * Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews * Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans * Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries * Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management, or a Bachelor’s degree in a technical field * Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S * Proven experience with cloud-native services at hyper-scalers or major SaaS providers * Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles What Will Make You Stand Out (Preferred Qualifications) * Experience leveraging AI/ML technologies, predictive analytics, or AIOps frameworks to automate cloud incident detection, proactive root-cause analysis, and infrastructure reliability improvements * Product Management & Data Analytics: Expertise in translating complex customer needs into actionable product requirements, paired with strong data analytics skills to define hypotheses and analyze large datasets. * Enterprise Networking & Zscaler Expertise: Deep understanding of global transit architectures, underlays, and networking technologies (e.g., Routing protocols, MPLS, WAN, NaaS) combined with direct, hands-on experience with Zscaler products (ZIA, ZPA, or ZDX). #LI-Hybrid #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $171,500—$245,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . SEE YOURSELF AT TWILIO Join the team as Twilio’s next Senior Network Engineer. About the job This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure. Responsibilities * Build, operate and support the global Twilio IT network infrastructure. * Keep track of network assets, including network hardware and software. * Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team. * Work closely with stakeholder teams to determine current and future network needs. * Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe). * Develop methods and tools to be used to test and implement new LAN/WAN systems. * Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable. * Formulate strategies to maintain and upgrade network systems efficiently. * Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues. * Create and maintain documentation for network design, IT network standards and process. *Required: * 7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking * 5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls * 3+ years experience with AWS cloud services and networking * Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols * Hands on knowledge of network monitoring * Knowledge of network security to implement security policy for compliance * Proficient skill in WIndows, Mac, Linux client networking * Experience in troubleshooting network problems at different OSI model layer * University degree in computer science or equivalent experience * Excellent written and verbal communication skills Desired: * Cisco CCNA/CCNP Certification * AWS certification * Zscaler Zero Trust Systems experience and/or certifications * Scripting language with API automation * Experience with infrastructure as code (IaC) using Terraform * Knowledge of ITIL framework and its application in a network environment * Project management skills   Location This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way and perform job duties   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Frontend Software Engineer.. About the job This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Responsibilities In this role, you’ll: * Design, develop, test and deploy new features using technologies such as React, Typescript, Playwright, Vitest and Buildkite. * Own your own code, respond to incidents and participate in on-call rotation and participate in root-cause-analysis for incidents. * Meet Definition of Done for the software you build. * Refactor and reduce technical debt. * Write automated unit and integration tests in a continuous integration and delivery environment. * Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems. * Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform. * Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments. * Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain. * Be responsible for documentation of projects you work on. * Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 2+ years of hands-on development experience developing Frontend applications using modern javascript technologies, preferably React and Typescript. * Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress. * Experience with REST APIs or GraphQL. * Knowledge of modern automated testing and CI/CD pipelines. * Champion of good engineering habits: development and test techniques, security and automation. * Experience in triaging and solving production issues. * Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team. * Communicate clearly and concisely, orally and in writing. * Good team player and ability to communicate well in a remote work environment. * Bachelor’s degree in Computer Science or related industry experience. Desired: * Experience with AWS or other public cloud infrastructure platforms. * Experience of observability tools like DataDog and Grafana. Location This role will be remote, and based in the UK. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team  The Customer Experience Group (CEG) Incident Management (IM) team at Agoda plays a critical role in ensuring operational continuity during unexpected events affecting our customers and partners. We manage the response to a wide range of technical and non-technical incidents including natural disasters, political unrest, global health emergencies, travel disruptions, and regulatory, pricing or product changes. Our team coordinates cross-functional stakeholders, develops response strategies, and implements mitigation measures to minimize impact on our customers, partners, and business operations. We are the central team with CEG that translates chaotic situations into organized, effective responses.    Role Overview  As a Senior Incident Management Specialist, you will lead Agoda's response to complex incidents that impact our customers, partners, and business operations. You will be responsible for rapidly assessing emerging situations, coordinating cross-functional teams, developing strategic response plans, and ensuring clear communication throughout the incident lifecycle with all involved parties. You will serve as the driver in CEG for incidents with technical and non-technical teams and business stakeholders, ensuring everyone understands impact, priorities, and resolution progress during these events.  This role requires exceptional leadership in ambiguous, high-pressure situations where you must make decisive judgments based on limited information and manage emotions of multiple individuals with competing priorities, often on very tight timelines. You will own end-to-end incident management from initial detection through resolution and post-incident analysis (lessons learned), ensuring we continuously improve our response capabilities.  Most critically, this role requires you to drive ownership and accountability for action items during and after incidents to prevent future recurrences. Your ability to translate insights into concrete improvements across teams will be essential for strengthening our operational resilience.  You must be able to host incident calls (war rooms) to coordinate stakeholders across different business functions, whilst maintaining laser focus on immediate mitigation while simultaneously driving longer-term solutions. As such, you must be comfortable and exceptional at influencing stakeholders. The ability to navigate organizational dynamics, gain commitment from teams without direct authority, and ensure participants remain engaged and accountable throughout the incident lifecycle is a must. You must be able to think critically and challenge conventional approaches, asking questions to identify further problems or connections.    Core Responsibilities  * Lead and coordinate Agoda's CEG response to incidents impacting customers, partners and/or CEG’s ability to maintain operational stability. This includes natural disasters, system outages, platform issues, political events, global health emergencies, or configuration issues (pricing, promotion, etc.) affecting our customers, partners, and internal operations.  * Rapidly assess incident severity/classification and impact scope, establish structured incident command, define clear stakeholder roles, and develop comprehensive response strategies that balance customer experience with business requirements.  * Host and facilitate effective war rooms during critical incidents, ensuring focused mitigation efforts while maintaining stakeholder engagement and driving consensus on complex decisions with limited information.  * Design and implement communication frameworks for different audience types (SLT, frontline, customers, partners) that provide appropriate transparency and actionable updates throughout the incident lifecycle.  * Conduct thorough root cause analysis sessions (lessons learned) that identify systemic vulnerabilities, transform incidents into organizational learning opportunities, and drive accountability for preventative actions across teams.  * Develop and maintain comprehensive incident documentation, including incident updates, reports, timelines, action trackers, and lessons learned that capture essential context, insights and future actions.  * Create and regularly update incident response playbooks, communication templates, and decision frameworks that enable swift, consistent responses to recurring incident types.  * Analyze incident patterns and trends using data visualization and analytical techniques to identify emerging risks, recurring issues, and opportunities for proactive intervention.  * Establish strategic relationships with key stakeholders across Agoda, Booking Holdings sister companies, and external partners to strengthen coordination capabilities during incidents.  * Challenge conventional thinking and apply creative problem-solving approaches that reveal innovative solutions to complex incident scenarios.  * Provide coaching and mentoring to stakeholders on effective incident response techniques, ensuring organizational capability development beyond the immediate team.    The candidate should meet the following requirements  * 5+ years of experience in incident management, crisis response, business continuity, or operations management, preferably in the travel, e-commerce, or technology sectors.  * Hands-on experience with Jira Service Management or similar ITSM tooling.  * Exceptional communication skills with an ability to craft clear, concise messaging tailored to different audience types, from technical teams to executive leadership in English.  * Strong facilitation abilities for leading structured discussions, war rooms, and post-incident reviews to drive measurable outcomes.  * Adaptability and resilience in high-pressure situations with the ability to maintain clear thinking and effective decision-making during prolonged incident response.  * Analytical mindset with capacity to identify patterns across incidents, recognize systemic issues, and translate insights into actionable improvement recommendations.  * SQL knowledge is a must have as this role requires significant data extraction, review and presentation to support data-driven decision making. Experience with data analysis and visualization techniques is essential.  * Excellent listening and negotiation skills, a critical thinker with attention to detail – are key components of the role.  * Ability to work both in a highly diversified team environment and autonomously, with a high degree of integrity and confidentiality.  * Knowledge of formal incident management methodologies (ITIL, NIMS, ICS) and business continuity frameworks.  * Demonstrate flexibility in working hours as required by the business, given the role may require working fixed and rotational shifts supporting a 24x7 model.    Not required but good to have  * Project management experience, demonstrating the ability to track multiple workstreams and dependencies.  * Experience creating and delivering training or simulation exercises to build organizational response capabilities.    Working Hours  As the team and operations continue to scale, the role will require the need to support a 24/7 operating model within a hybrid RTO model.     Location  We welcome applications from employees based in Cairo (Egypt) or Kuala Lumpur (Malaysia) supporting the core hours mentioned above. No relocation/visa support will be provided for this role.        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Databricks

P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues across Spark, AI/ML, Streaming, and Lakehouse platforms. You will help customers realize business value from Databricks Ecosystem products through strong technical leadership, AI-first operational innovation and customer-centric execution. Mission Lead and scale a world-class AI-first Data & AI Support Engineering organization that combines deep technical expertise, operational excellence, intelligent automation and customer-centric support to accelerate issue resolution, improve platform reliability and drive exceptional customer outcomes across enterprise-scale Data and AI workloads. * Build AI-enabled support workflows and reusable automations to improve resolution speed and support quality. * Use Agentic AI systems, logs, telemetry, observability platforms and internal systems to accelerate troubleshooting and root-cause analysis safely. * Create reusable runbooks, prompts, and agentic workflows that scale operational efficiency across teams. * Ensure strong AI governance, customer data safety, validation practices, auditability, and human-in-the-loop controls. * Partner with Engineering and Product teams to drive AI-first support innovation and operational excellence. OUTCOMES * Drive AI-first support transformation initiatives that improve resolution speed, case quality, operational efficiency and customer experience. * Partner with Engineering and Product teams to operationalize AI-assisted diagnostics, observability insights, and intelligent escalation management for enterprise customers. * Build and scale reusable AI-enabled workflows, automations, runbooks, and operational intelligence frameworks across the support organization. * Lead and manage Technical Solutions Engineers, Team Leads, and support operations personnel across AMER support functions based out of the Dallas location. * Own and improve operational KPIs including customer satisfaction, escalation management, backlog health, resolution efficiency, and support quality. * Act as a senior escalation point for customers and internal teams while driving operational excellence and process optimization. * Lead hiring, onboarding, mentoring, technical assessments, training, and career development for support engineers and technical leads. * Conduct regular one-on-ones, annual review, and career development discussions with direct reports. * Be a hands-on technical leader supporting complex issues related to Spark Core, Spark SQL, Structured Streaming, Delta Lake, Lakehouse architecture, and Databricks Runtime technologies. * Guide customers on Spark runtime optimization, distributed systems performance, and best practices for scalable Data & AI workloads. * Own Engineering JIRA escalations and proactively drive faster resolutions for customer-reported product issues. * Maintain internal operational documentation, runbooks, and customer-facing knowledge base assets. * Coordinate closely with Engineering and Backline Support engineering, customer experience intelligence teams to identify, reproduce, and report product defects effectively. * Act as a strong customer advocate and collaborate with cloud partners to support mutual customer success. * Participate in major incident management, escalation handling, on-call rotations, and critical production support activities. WHAT WE ARE LOOKING FOR: * 10+ years of experience designing, building, troubleshooting, and supporting large-scale Data & AI applications using Python, Java, Scala, Spark, or related distributed technologies. * Strong work experience of AI-enabled support workflows, agentic AI systems, Claude Skills workflows, RAG architectures, vector databases and any other operational automation frameworks. * Proven development/delivery experience at a production scale in Databricks tech stacks like Model serving, Lakehouse, Delta, DLT, Lakeflow, Lakebase platforms is a strong plus. * Experience using AI tools for troubleshooting, root-cause analysis, observability analysis, and support workflow acceleration. * Strong hands-on expertise in Apache Spark, Spark SQL, Structured Streaming, Delta Lake, and distributed data processing systems. * Experience leading production-scale workloads across Big Data, Hadoop, AI/ML, Kafka, Streaming, Data Science, or Analytics platforms. * Strong troubleshooting and performance tuning experience for Spark and JVM-based distributed systems, including memory management, garbage collection, heap analysis, and thread dump analysis. * Hands-on experience with AWS, Azure, or GCP cloud platforms. * Proven experience managing globally distributed technical teams and handling high-severity customer escalations. * Strong analytical, debugging, problem-solving, and distributed systems troubleshooting skills. * Excellent written and verbal communication skills with strong customer-facing leadership abilities. * Strong organizational, multitasking, stakeholder management, and operational leadership capabilities.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

P-1381 At Databricks, we are passionate about enabling Data & AI teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for data interaction to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. ABOUT THE TEAM: The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements. We emphasise automation and tooling to enhance troubleshooting efficiency, reduce manual efforts, and improve the overall supportability of the platform and the health of our products. By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a delightful experience for both customers and internal teams. WHAT YOUR IMPACT WILL BE: * Deep Dive Troubleshooting: Conduct deep-dive forensics into Spark core internals and the broader Databricks Data and AI ecosystem to resolve high-priority architectural failures and complex system anomalies. * Root Cause Analysis: Perform advanced code-level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high-scale production workloads. * Architectural Optimization: Optimise architectural performance across the Data and AI stack by refining execution parameters and enforcing best practice strategies to maximise resource efficiency and throughput. * Product Improvements: Analyse global issue trends and patterns to partner directly with Product Engineering, influencing the product roadmap and driving initiatives that enhance long-term supportability. Scalability & Tooling: Develop reproduction frameworks, automated workflows, and AI-driven diagnostic tools that translate complex backline findings into standardised resolution paths to empower and scale the broader organisation. WHAT WE LOOK FOR: We are looking for customer-obsessed candidates with 10+ years of relevant experience, including deep expertise in one of the following three specialized tracks, along with proven experience in managing both customers and technical stakeholders. Since each track calls for a different set of technical capabilities, we’re looking for excellence in one area rather than proficiency in all:  * Data Engineering Track: Expertise in large-scale big data solutions and ETL pipelines using Spark, Delta Lake, or Hive. Strong experience troubleshooting failures, diagnosing performance issues, and identifying root causes. Demonstrated problem-solving ability and understanding of data engineering best practices to ensure reliable, efficient workflows. Solid hands-on programming skills in Python, SQL, or Scala. * Product Supportability Track: Deep understanding of distributed system internals. Ability to perform code-level root-cause analysis and profiling (using metrics and heap/thread dumps) in Java, Scala, or Python. Proven record of contributing to bug fixes and mentoring other engineers. * AI Track: Experience with large-scale machine learning and generative AI systems, including LLM-based applications and agent-driven workflows. Strong grasp of model training, evaluation, and deployment in distributed environments. Experience managing the ML lifecycle, including governance and operationalisation. Skilled in diagnosing and optimising distributed ML workloads for performance and scalability.     Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $170.40—$255.60 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As Director, Support Engineering for our Bengaluru Center of Support, you'll build and manage GitLab's India-based regional support hub as a strategic peer to our Americas and Europe, Middle East, and Africa hubs. Reporting to the Vice President of Support Engineering, you'll own the hub's organizational design, headcount growth, management infrastructure, and operating standards while building a healthy team that delivers enterprise-grade technical support across Asia-Pacific and Europe, Middle East, and Africa time zones. This remote-friendly role is based in Bengaluru, India. WHAT YOU’LL DO * Design and build the Bengaluru hub's organizational structure, including specialist and management roles, customer and product segmentation, and shift coverage models. * Establish the management infrastructure, operating rhythms, escalation frameworks, and quality standards needed to support sustainable headcount growth. * Manage hiring and retention in partnership with Talent Acquisition, including role profiles, interview panels, offer selections, career paths, internal mobility, recognition, and team culture. * Develop managers and support engineers, set clear performance expectations, provide transparent feedback, and create pathways into global Support Engineering management roles. * Own performance against service-level targets, customer satisfaction, ticket quality, resolution metrics, and transparent reporting against global key performance indicators. * Implement local escalation workflows, Request for Help integration, and shift handoff protocols across the Asia-Pacific, Europe, Middle East, and Africa, and Americas support hubs. * Guide the hub's use of GitLab's artificial intelligence toolchain and partner with Support Operations and Strategy on tooling, analytics, and process automation. * Work with regional Support Engineering managers, Product, Engineering, and the Vice President of Support Engineering on global strategy, customer insights, operating plans, headcount models, and the Support Engineering roadmap. WHAT YOU’LL BRING * Experience managing technical support engineering or a closely related customer-facing technical function, including through a manager-of-managers structure. * A record of building or significantly scaling a support organization, including organizational design, hiring infrastructure, onboarding, and team culture. * Experience establishing a global delivery hub or Center of Support and coordinating service delivery across regions and time zones. * Deep knowledge of supporting enterprise software as a service, including managing service-level obligations, tiered support models, escalation frameworks, and operational metrics. * Experience working in a distributed environment that combines asynchronous and synchronous collaboration, with clear written and verbal communication. * Familiarity with AI-assisted support tooling and experience introducing new tools or automation at scale. * Demonstrated ability to retain and develop technical team members in a dynamic hiring market. * Knowledge of DevSecOps platforms, continuous integration and continuous delivery tooling, Kubernetes, or cloud-native infrastructure, along with experience using support platforms such as Zendesk, Salesforce, Decagon, or equivalent tools. Experience with GitLab as a user, administrator, or customer is helpful. ABOUT THE TEAM The GitLab Support Engineering team is distributed across the Americas, Europe, Middle East, and Africa, and Asia-Pacific. Support engineers and managers work on tickets and help GitLab's customers. We also examine code and logs to find root causes. We solve complex problems collectively, participate in pairing sessions and one-on-ones, and stay in communication across time zones through deliberate asynchronous work habits. Support is where customers meet GitLab, and we take that seriously. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. The Fortune 100 claim is based on GitLab data and refers to the top 20% of companies ranked in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited aren't affiliated with and don't endorse GitLab products or services. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.