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Remote•Publicerad: 17 juli•Sista ansökan: 16 aug.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Overview of the Role As the Manager, Solutions Architecture - UK/I (Pre-Sales) at GitLab, you'll manage a distributed team of Solutions Architects working with customers across the UK and Ireland, with scope to grow into additional countries within the region over time, such as Sweden and the Netherlands. In this player-coach role, you'll guide technical strategy across complex sales motions while also stepping directly into high-impact opportunities to help your team secure technical wins and build customer confidence in GitLab's platform approach. At GitLab, we work at the intersection of technical sales strategy, team development, and operational scale, and you'll help translate customer requirements into clear business outcomes. You'll partner closely with regional go-to-market counterparts and cross-functional teams including Sales, Channel, Marketing, Sales Enablement, Product Management, and the global Solutions Architecture team. In our all-remote environment, you'll help shape how we grow the Solutions Architecture organization across UK/I by building strong operating rhythms, strengthening executive relationships, and creating the conditions for your team to do their best work. This role suits someone who combines technical depth, strong judgment, and a hands-on approach to winning business and scaling teams. Some of the types of projects you'll work on: * Running technical evaluations, executive workshops, demos, and proof-of-concept engagements that help customers map GitLab's DevSecOps platform to their business goals * Building regional operating practices that improve team execution, strengthen cross-functional alignment, and scale the impact of Solutions Architects across UK/I What you'll do * Manage a team of intermediate and senior Solutions Architects across the UK and Ireland, with scope to expand into other countries within the region such as Sweden and the Netherlands as the team grows, setting clear direction and enabling high-quality execution across UK/I. * Act as a player-coach by partnering directly on strategic opportunities, building executive relationships, and coaching your team through complex sales cycles to help secure the technical win. * Guide regional strategy for technical evaluations, workshops, demonstrations, and proof-of-concept engagements, ensuring customer needs are translated into meaningful technical and business outcomes. * Work cross-functionally with global Solutions Architecture, Sales, Channel, Marketing, Sales Enablement, and Product Management to align on priorities and execute against regional goals. * Manage dotted-line relationships with Channel Solutions Architects and subject matter experts, driving accountability, collaboration, and alignment around common goals. * Maintain strong operational discipline across workload planning, resource allocation, headcount planning, opportunity forecasting, and field execution. * Define and track key performance indicators for the team, communicating progress, risks, and priorities clearly to your team, peers, and senior stakeholders. * Hire, develop, and retain high-performing Solutions Architects while strengthening team capability, encouraging innovation, and building a scalable regional organization for future growth. What you'll bring * Experience managing technical teams in software or technology sales, pre-sales, consulting, or a related environment, with direct exposure to the UK and Ireland; exposure to other European markets such as Sweden or the Netherlands is a plus, given the scope for the role to grow into these countries over time. * Strong background in solution architecture or comparable practical experience, with the ability to relate technical depth to customer business value and apply transferable experience from adjacent domains while learning GitLab and related tools. * Proven success developing, mentoring, and scaling Solutions Architecture practices or similar customer-facing technical organizations in growing businesses. * Strong communication and technical presentation skills, with the ability to engage effectively across cultures and with both technical and business stakeholders. * Demonstrated business acumen and sound judgment, balancing technical excellence with commercial outcomes and regional priorities. * Track record of influencing cross-functional stakeholders and building strong partnerships across Sales, Channel, Marketing, Enablement, Product, and other senior stakeholder groups. * Experience building inclusive, high-performing teams and creating clear, accountable operating practices in a distributed or remote environment. * A genuine curiosity for AI, with a habit of weaving AI tools into your own day-to-day work to move faster and think sharper, and an eye for how that same mindset can be turned outward to deepen and elevate customer engagement. * Ability and willingness to travel in line with business needs and GitLab's travel policy. * We are currently only able to accept applicants based in the UK or Ireland #LI-CM1 About the team The Solutions Architects team at GitLab is an established technical partner for the field, and we help customers and internal teams see the value of GitLab's platform approach during complex engagements. We combine technical credibility, customer confidence, and strong business partnership to enable success across the customer journey. Our work helps turn technical validation into confidence, momentum, and long-term value for prospects, customers, and partners. We also play an important role in linking the field to the rest of GitLab. By working closely with go-to-market and product organizations, we surface customer feedback that informs conversations about product direction, enablement, services, and messaging. As a globally distributed team, we rely on clear communication, consistent ways of working, and thoughtful collaboration to help customers across multiple regions and functions. We are focused on strengthening regional execution, building scalable practices for technical engagement, and helping GitLab grow through consistent, high-quality customer experiences. We're an important team for GitLab's continued growth because we combine team direction, technical expertise, and operational rigor in a way that helps the business scale while staying close to customer needs. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
SA
Barcelona•Publicerad: 17 juli•Sista ansökan: 16 aug.
What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other? This in-between is where Business Analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time. JOB RESPONSIBILITIES * Partner with teammates to understand and articulate a product vision for clients * You will facilitate workshops that generate customized business solutions * You will help companies from a variety of industries achieve true, differentiating outcomes * You will assess the as-is situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value * You will facilitate analysis workshops through “innovation games” with senior client stakeholders to outline a business vision, objective, product roadmap and project release plan * You will liaise between the client and your team consisting of SMEs, C-suite executives, developers, quality analysts, tech architects, user experience designers, project managers, etc. to manage product backlogs and keep an eye on software delivery * Collaborate with teammates on the analysis and design of complex business applications using the latest technologies * You will be involved in the Analyst community to share knowledge, mentor and evangelize Agile, Lean, and Continuous Development analysis best practices * You will work in agile teams that facilitate organizational transformations for medium- and large-scale businesses JOB QUALIFICATIONS TECHNICAL SKILLS * You have a track record of delivering impactful software, ideally on a collaborative software delivery team * You have attention to detail, a practical approach to the day-to-day work of story-writing and delivery and can draw a line directly from an overarching client strategy to your team's outcomes * You enjoy unearthing the root cause(s) of a client's pain points, validating a business opportunity or problem and partnering to deliver a solution * You are well versed with Agile, Lean and Continuous Delivery methodologies and love to mentor others * You understand how businesses operate and have experience modeling business processes using a variety of tools and techniques to facilitate requirement elicitation sessions * You have a genuine passion for quality software and know how to get from sketch to code PROFESSIONAL SKILLS * You have a knack for prioritization, obtaining buy-in from stakeholders, and resolving conflicts as they arise * You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives * An interest in coaching others, sharing your experience and knowledge with teammates OTHER THINGS TO KNOW WORK MODALITY Location: Barcelona Hybrid (2 days per week at the office) LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. ABOUT THOUGHTWORKS Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For over 30 years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary. See here our AI policy.
1S_TWESP DEC Region
Lund•Heltid•Publicerad: 17 juli•Sista ansökan: 7 aug.
Are you an experienced finance professional with a passion for ERP systems and process improvement? Axis Communications is embarking on a major ERP transformation, and we're looking for an ERP Finance Project Lead to drive this journey from a finance perspective - right from our headquarters in Lund. Who is your future team? Finance is the part of Axis's organization that ensures our financial operations are accurate, compliant, and forward-looking. With approximately 50 people across several functions, we play a vital role in supporting the business as it continues to grow globally. Your home base will be within Accounting HQ, a team of around 12 colleagues based at our Lund headquarters. We are responsible for the full spectrum of accounting - from day-to-day bookkeeping to monthly and annual closing, as well as group consolidation. The team is characterized by deep expertise, a supportive atmosphere, and colleagues who genuinely enjoy helping each other succeed. What you'll do here as ERP Finance Project Lead This is a newly created role, born from Axis's decision to transition its ERP system from IFS to Microsoft Dynamics. You will be the key driver ensuring that Finance requirements and needs are fully represented throughout this cross-functional implementation project. In this role, you will: Own the Finance perspective in the ERP implementation, ensuring that all accounting requirements and business needs are captured and addressed in the new system Focus on the Swedish legal entities and take primary responsibility for the financial setup Contribute to the international rollout by supporting the inclusion of foreign subsidiaries in the project, sharing knowledge and ensuring harmonization with the Swedish setup Document and communicate - Keep relevant stakeholders informed about project progress, decisions, and expectations for their contributions Collaborate cross-functionally - Work closely with project teams across the organization, including technical stakeholders, ensuring Finance needs are clearly understood and represented Identify and drive improvements in existing accounting workflows and processes that can be addressed through the new system Initially, this role will focus fully on the ERP implementation, which is estimated to run through 2030. Beyond that, there are exciting opportunities to extend the rollout to additional subsidiaries and to drive further process improvements and workflow optimization from an accounting perspective. Who are you? We are looking for someone who is solution-oriented without compromising on accuracy. You have a natural curiosity for technology - you enjoy understanding how systems work and how they connect to financial processes, even though your core strength is in accounting. You combine this with a structured approach, a natural ability to both lead and support colleagues, and the focus to drive projects to completion. You approach challenges without prestige, value collaboration, and are motivated by delivering results that truly make a difference. We'd love to hear that you have: A Bachelor's degree in Business Administration, Economics, or a related field (or equivalent experience) Demonstrated experience as a super-user or in a project-leading role within Microsoft Dynamics, with approximately 5 years of relevant experience Solid understanding of accounting based on Swedish GAAP (K3) and International Financial Reporting Standards (IFRS) Professional proficiency in both Swedish and English Bonus points if you also bring: Familiarity with IFS or experience from ERP migration projects Experience working across multiple legal entities or in an international group structure What Axis has to offer We are a world leader in network video, where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide. As a fast-growing company, we offer exciting career opportunities. You'll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance. Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration, whether through informal "fika" chats, formal meetings, or after-hours activities. Check it out: Axis HQ Ready to Act? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications. Vacation is important! At Axis we value work-life balance and that means that during summer many of us are on a well-deserved vacation. During this period of time, you can expect some delay in our response, but we will get back to you as soon as possible! In case of questions, please reach out to recruiting manager Marie Jalgén at +46 46 272 1800
Microsoft DynamicsERPProject Lead
Lund•Heltid•Publicerad: 17 juli•Sista ansökan: 7 aug.
Are you an experienced finance professional with a passion for ERP systems and process improvement? Axis Communications is embarking on a major ERP transformation, and we're looking for an ERP Finance Project Lead to drive this journey from a finance perspective - right from our headquarters in Lund. Who is your future team? Finance is the part of Axis's organization that ensures our financial operations are accurate, compliant, and forward-looking. With approximately 50 people across several functions, we play a vital role in supporting the business as it continues to grow globally. Your home base will be within Accounting HQ, a team of around 12 colleagues based at our Lund headquarters. We are responsible for the full spectrum of accounting - from day-to-day bookkeeping to monthly and annual closing, as well as group consolidation. The team is characterized by deep expertise, a supportive atmosphere, and colleagues who genuinely enjoy helping each other succeed. What you'll do here as ERP Finance Project Lead This is a newly created role, born from Axis's decision to transition its ERP system from IFS to Microsoft Dynamics. You will be the key driver ensuring that Finance requirements and needs are fully represented throughout this cross-functional implementation project. In this role, you will: Own the Finance perspective in the ERP implementation, ensuring that all accounting requirements and business needs are captured and addressed in the new system Focus on the Swedish legal entities and take primary responsibility for the financial setup Contribute to the international rollout by supporting the inclusion of foreign subsidiaries in the project, sharing knowledge and ensuring harmonization with the Swedish setup Document and communicate - Keep relevant stakeholders informed about project progress, decisions, and expectations for their contributions Collaborate cross-functionally - Work closely with project teams across the organization, including technical stakeholders, ensuring Finance needs are clearly understood and represented Identify and drive improvements in existing accounting workflows and processes that can be addressed through the new system Initially, this role will focus fully on the ERP implementation, which is estimated to run through 2030. Beyond that, there are exciting opportunities to extend the rollout to additional subsidiaries and to drive further process improvements and workflow optimization from an accounting perspective. Who are you? We are looking for someone who is solution-oriented without compromising on accuracy. You have a natural curiosity for technology - you enjoy understanding how systems work and how they connect to financial processes, even though your core strength is in accounting. You combine this with a structured approach, a natural ability to both lead and support colleagues, and the focus to drive projects to completion. You approach challenges without prestige, value collaboration, and are motivated by delivering results that truly make a difference. We'd love to hear that you have: A Bachelor's degree in Business Administration, Economics, or a related field (or equivalent experience) Demonstrated experience as a super-user or in a project-leading role within Microsoft Dynamics, with approximately 5 years of relevant experience Solid understanding of accounting based on Swedish GAAP (K3) and International Financial Reporting Standards (IFRS) Professional proficiency in both Swedish and English Bonus points if you also bring: Familiarity with IFS or experience from ERP migration projects. Experience working across multiple legal entities or in an international group structure. What Axis has to offer We are a world leader in network video, where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide. As a fast-growing company, we offer exciting career opportunities. You'll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance. Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration, whether through informal "fika" chats, formal meetings, or after-hours activities. Check it out: Axis HQ Ready to Act? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications. Vacation is important! At Axis we value work-life balance and that means that during summer many of us are on a well-deserved vacation. During this period of time, you can expect some delay in our response, but we will get back to you as soon as possible! In case of questions, please reach out to recruiting manager Marie Jalgén at +46 46 272 1800
Project LeadMicrosoft DynamicsERP
Sydney•Publicerad: 17 juli•Sista ansökan: 16 aug.
CSQ327R50 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence—and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering for NSW, you will lead a high-performing team of Forward Deployed Engineers and AI Engineers at the forefront of this transformation. Partnering with Databricks' most strategic enterprise accounts, you will shape how Australia’s leading organisations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with ASX100 enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernisation programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. THE IMPACT YOU WILL HAVE: * Drive regional performance targets—including billable utilisation, team growth, and hiring—while championing delivery excellence and customer success across the ANZ FDE portfolio * Lead high-stakes enterprise engagements: partner with Account Executives, Engagement Managers, and Field Engineering leaders to position and deliver transformational PS programs spanning data migrations, AI/ML platforms, and advanced analytics * Champion delivery governance and operational rigor: establish best practices for project oversight, risk management, and quality standards that scale with a growing RSA & AI Engineering practice * Act as executive escalation point for critical customer situations, leveraging deep technical credibility and leadership judgment to protect strategic relationships and drive resolution * Develop and retain exceptional technical talent: mentor Resident Solutions Architects and AI Engineers through structured career pathways, technical coaching, and a culture of innovation, mastery, and continuous growth WHAT WE LOOK FOR: * 4+ years of people leadership experience managing high-performing technical delivery teams, solution architects, or professional services organisations—with a proven track record of building excellence-driven cultures * 5+ years of hands-on individual contributor experience as a technical solutions architect or data/AI engineer, providing the technical depth to coach and credibly support senior practitioners * Demonstrated success leading large-scale data platform migrations and AI/ML programs within enterprise environments, across industries such as Finance, Healthcare, Retail, Telco, or Energy * Strong executive presence and stakeholder management skills, with experience navigating complex, high-stakes customer environments and influencing at the C-suite level * Familiarity with Databricks, Apache Spark™, MLflow, Delta Lake, or the modern data and AI ecosystem; hands-on experience with Databricks or a direct competitor is highly valued About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Professional Services Operations
India - Update Location•Publicerad: 17 juli•Sista ansökan: 16 aug.
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an Analyst, Business Performance to join our team. This is a hybrid role, reporting to the Director, Business Performance in the Office of CEO Business Performance department. You will lead strategic initiatives and optimize operations across the organization, making your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. You’ll champion innovation and help deliver a growing portfolio of capabilities in threat prevention, visibility, and business enablement. What you’ll do (Role Expectations) * Own and drive complex, cross-functional projects aimed at accelerating growth, optimizing operations, and improving profitability * Collaborate with leadership to design, execute, and track strategic initiatives focused on business growth and operational efficiency * Conduct market research, competitive analysis, and performance reviews to guide growth strategies effectively * Develop and implement data-driven strategies to enhance organizational processes and scalability * Develop and maintain core business models, forecasts, and dashboards to monitor KPIs and communicate findings to stakeholders Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * Educational Background in Business, Finance, Economics, Operations, or a related field * 3-5 years of experience in strategy, management consulting, or operational roles within dynamic industries * Exhibited expertise in financial modeling, KPI tracking, and performance evaluations alongside strong problem-solving and decision-making skills * Proficiency in analytical tools such as Excel, SQL, Tableau, Power BI, and other data visualization platforms What Will Make You Stand Out (Preferred Qualifications) * Experience leveraging predictive AI models or automated machine learning tools to enhance macroeconomic forecasting and corporate performance dashboards * Experience in industries like consulting, finance, or technology * Prior exposure to strategic planning or change management initiatives #LI-Hybrid #LI-NT1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Executive
Seoul•Publicerad: 17 juli•Sista ansökan: 16 aug.
As a Sales Development Representative (SDR), you will prospect, qualify, and generate customer leads to assist in Datadog’s overall business growth segment. By partnering with internal stakeholders, you will help IT and Technology innovators across markets recognize Datadog’s impact in their digital transformation and migration to the cloud. SDRs have the opportunity to grow their careers in Sales and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Collaborate cross-functionally with various Datadog teams * Drive initial prospect qualification and schedule discovery meetings * Develop, present, and implement strategies for acquiring new business * Conduct outbound outreach by cold calling and emailing prospective customers * Learn to follow a well-defined methodology to help identify a customer's unique needs Who You Are: * Motivated by a career in sales * Someone with an innate curiosity to learn * Have a desire to succeed alongside teammates * Proven in your written and verbal communication * Comfortable with being able to learn from rejection Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: * High income earning opportunities based on self performance * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * Sales training in MEDDIC and Command of the Message * Intra-departmental mentor and buddy program for in-house networking * An inclusive company culture, opportunity to join our Community Guilds * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Bangkok•Publicerad: 17 juli•Sista ansökan: 16 aug.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bangkok•Publicerad: 17 juli•Sista ansökan: 16 aug.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bangkok•Publicerad: 17 juli•Sista ansökan: 16 aug.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
United States•Publicerad: 17 juli•Sista ansökan: 16 aug.
CSQ126R20 ROLE SUMMARY The Global Learning Operations & Transformation Manager is an enterprise operations leader responsible for modernizing and scaling the operating foundation that powers ENGAGE (Training Operations) globally. This role will establish and lead a Global Center of Excellence (CoE), driving AI-enabled operational transformation across Learning & Enablement (L&E) through scalable workflows, governance, automation, analytics, and operational discipline. The role is focused on improving how global systems, teams, and processes work together enabling ENGAGE to operate with greater predictability, visibility, efficiency, and commercial alignment across regions and programs. WHY THIS ROLE MATTERS This is a transformation year for Learning & Enablement. As learner demand, partners, SKUs, and regional complexity continue to scale, traditional operating models are no longer sufficient. Success now requires scalable operating mechanisms, AI-enabled workflows, stronger governance, and clearer operational accountability across regions and programs. This role will help ENGAGE scale sustainably by: * Improving operational efficiency and consistency * Reducing manual dependency and operational friction * Increasing visibility into demand, risk, and capacity * Translating operational improvements into measurable business impact The role will help shape how Learning & Enablement operates in an increasingly AI-enabled environment. KEY RESPONSIBILITIES GLOBAL OPERATING MODEL & COE LEADERSHIP * Establish and lead the Global Center of Excellence (CoE) for ENGAGE operations, governance, tooling, and analytics. * Design and operationalize a scalable hub-and-spoke operating model balancing global consistency with strong regional execution. * Standardize planning cadences, operational playbooks, decision rights, and execution frameworks. * Embed accountability, operational rigor, and measurable outcomes into global reviews and operating rhythms. AI-ENABLED OPERATIONS & WORKFLOW TRANSFORMATION * Lead the evolution of ENGAGE’s AI-enabled operational workflows, automation strategy, and operational telemetry. * Operationalize real-time KPIs, dashboards, and exception monitoring to improve visibility into demand, risk, and operational health. * Drive automation and intelligent workflow design across scheduling, forecasting, certification, onboarding, and partner operations. * Establish governance principles for AI-enabled workflows, ensuring reliability, transparency, scalability, and measurable business value. COMMERCIAL OPERATIONS & REVENUE ALIGNMENT * Partner with Finance, Revenue Operations, and Commercialization teams to improve forecasting rigor, operational controls, utilization visibility, and scalable revenue-supporting processes globally. * Translate operational improvements into measurable business outcomes, including capacity unlock, reduced partner spend, improved utilization, and operational efficiency gains. * Support executive-grade reporting, operational visibility, and scalable governance mechanisms. * Embed operational controls aligned with long-term scalability and audit readiness. ENTERPRISE GOVERNANCE & RISK MANAGEMENT * Build globally consistent operational governance across planning, reporting, exception handling, workflow controls, and operational oversight. * Establish clear ownership models, escalation paths, and decision rights to reduce ambiguity and execution friction. * Ensure operational resilience, compliance readiness, and structured risk mitigation across regions and programs. CHANGE LEADERSHIP & GLOBAL ALIGNMENT * Lead global adoption of standardized workflows, governance frameworks, and AI-enabled operating practices. * Drive consistent operational maturity and execution standards across regions. * Act as a strategic advisor to L&E and operational leadership on scalability, operational health, and organizational effectiveness. * Influence across distributed, matrixed teams to drive alignment, accountability, and operational consistency. WHAT SUCCESS LOOKS LIKE * A predictable, scalable global operating model with clear ownership and operational accountability, while also supporting regional nuances. * Improved visibility into global demand, capacity, operational health, and execution risk. * Reduced operational friction, cycle times, and manual intervention across core ENGAGE workflows. * Demonstrable business impact through improved efficiency, utilization, scalability, and operational consistency. * Increased adoption of standardized workflows, automation, and AI-enabled tooling across regions. * A stronger governance and operational foundation supporting long-term L&E scale. REQUIRED QUALIFICATIONS * 10+ years of experience in GTM Operations, Revenue Operations, Enablement Operations, Program Leadership, or Operational Transformation within high-growth global technology companies. * Proven experience building and scaling enterprise operating models, governance frameworks, and cross-functional execution mechanisms. * Demonstrated success leading AI-enabled operational transformation initiatives, including automation, analytics, workflow modernization, and scalable process design. * Strong commercial and operational acumen, including forecasting, revenue operations, utilization economics, and business performance drivers. * Experience partnering closely with Finance, Legal, Strategy, Product, and Revenue leadership teams. * Exceptional analytical rigor, systems thinking, and executive-level communication skills. PREFERRED QUALIFICATIONS * Experience modernizing and scaling enablement operations through process, tooling, and operating model transformation. * Hands-on experience with analytics platforms, data workflows, or Databricks technologies. * Demonstrated success implementing AI and automation solutions within operational workflows at scale. * Exposure to audit processes, SOX readiness, or public-company operational and financial controls. * Experience operating in globally distributed, cross-functional environments with complex stakeholder alignment needs. WHY JOIN US You will help shape the operating foundation that enables ENGAGE and Learning & Enablement to scale with greater speed, consistency, and operational discipline in an AI-enabled environment. This is a high-visibility role with broad cross-functional influence, focused on improving how systems, workflows, governance, and automation come together to support customer and business outcomes globally. If you are energized by simplifying complexity, building scalable operating mechanisms, and driving meaningful operational transformation, this role offers the opportunity to create lasting impact across the organization. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $148,600—$204,250 USD Zone 2 Pay Range $133,700—$183,800 USD Zone 3 Pay Range $126,200—$173,600 USD Zone 4 Pay Range $118,900—$163,450 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Education & Training
Bellevue•Publicerad: 17 juli•Sista ansökan: 16 aug.
GAQ426R237 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. OVERVIEW: Databricks is seeking a Director of Operations and Strategy of FP&A to fundamentally re-imagine and evolve how our global Financial Planning & Analysis (FP&A) organization operates. Reporting directly to the Head of Finance Data, AI, and Strategy, this leader will serve as a strategic right-hand to FP&A leadership and interface directly with the CFO, the Head of Sales, and other executive stakeholders. This is not a traditional operations role; we are looking for a high-caliber strategist with a fresh perspective who can design the future state of FP&A and personally drive the execution to get us there. You will lead massive, cross-functional programs that embed Data, AI, and modern ways of working into our core financial processes. Crucially, you will champion "Databricks on Databricks"—leveraging our own unified data intelligence platform to eliminate friction, automate workflows, and deliver predictive insights that accelerate our growth. If you possess a blend of elite strategic thinking (e.g., top-tier management consulting) and a proven track record of in-house corporate transformation, this role offers a massive platform for impact. THE IMPACT YOU WILL HAVE * Strategic Advisor & Design Partner: Serve as a key sounding board and right-hand to senior FP&A leadership to design organizational strategies, optimize corporate ways of working, and align financial planning with company-wide growth goals. * Transform FP&A with Databricks: Lead the charge in changing how FP&A operates by embedding the Databricks platform, AI, and machine learning into core finance workflows—moving the team from descriptive reporting to scalable automation and predictive analytics. * Drive High-Stakes, Cross-Functional Execution: Design and execute against complex, large-scale initiatives across Finance, IT, Engineering, Product, and Go-to-Market (GTM). * Executive Visibility & Communication: Own the narrative. Run FP&A leadership forums, orchestrate the OKR and Quarterly Business Review (QBR) processes, and deliver high-impact executive communications to the CFO, Head of Sales, and other top-level leaders. * Commercialization & Scale: Provide a strategic lens on commercialization and scale, ensuring financial processes seamlessly support evolving product strategies, pricing models, and GTM motions. WHAT WE LOOK FOR * Experience: 12+ years of progressive experience, ideally combining elite management consulting with in-house leadership roles within high-growth corporate FP&A or Business Operations functions. * Strategic FP&A Expertise: Deep, foundational knowledge of FP&A architecture, combined with a distinct bias toward strategy and business transformation rather than purely routine operations. * Transformation Catalyst: Proven success leading large-scale corporate transformations, re-architecting legacy workflows, and successfully managing the organizational change that comes with new technologies. * Data & AI Tech Fluency: Experience implementing or managing AI, machine learning, or advanced automation tools within a finance org. Familiarity with SQL, Python, or data analytics platforms is highly desirable; a passion for leveraging the Databricks platform to solve financial complexity is required. * Elite Executive Presence: Exceptional communication and presentation skills (expert-level Google Slides). Ability to command a room, influence senior executives, and distill complex financial transformations into clear, actionable strategies. * Industry Context: Experience in the SaaS or high-tech enterprise software landscape. Exposure to corporate commercialization, pricing strategies, or product-led growth metrics is a strong plus. * Education: Bachelor’s degree in Business, Finance, Economics, or a highly analytical field; MBA or advanced degree preferred. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $221,800—$305,050 USD Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 2 Pay Range $199,700—$274,550 USD Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 3 Pay Range $188,600—$259,250 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Western Australia•Publicerad: 17 juli•Sista ansökan: 16 aug.
CSQ327R141 As a Resident Solutions Architect in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the Sr. Manager, Professional Services. The impact you will have: * You will work on a variety of impactful customer technical projects which may include building reference architectures, how-to's and production grade MVPs / Greenfield projects * Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications * Consult on architecture and design; bootstrap or implement strategic customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks * Provide an escalated level of support for customer operational issues. * You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs * Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues What we look for: * 8+ years experience with Big Data Technologies such as Apache Spark™, Kafka, Cloud Native and Data Lakes in a customer-facing post-sales, technical architecture or consulting role. * Comfortable writing code in either Python or Scala. * Experience with technical project delivery - managing scope and timelines. * Documentation and white-boarding skills. * Experience working with clients and managing conflicts. * Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects. * Travel to customers 20 - 30% of the time * Nice to have: Databricks Certification About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Professional Services Operations
Bangalore•Publicerad: 17 juli•Sista ansökan: 16 aug.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Staff Backend Engineer on GitLab's Events & Messaging Platform team, you'll be a foundational technical leader on a high-visibility infrastructure initiative that sits underneath nearly everything GitLab ships. GitLab runs two separate systems for async work today — Sidekiq for short-lived background jobs and a purpose-built event bus for longer-running workflows. This role consolidates both into a single durable, scalable messaging and event-processing platform that powers GitLab's first-party products and underpins third-party integrations like webhooks and external triggers. You'll bridge architecture and execution — owning the design of a genuinely multi-tenant distributed system, breaking it into work the team can deliver, and solving the hard problems along the way. You'll bring strong instincts around durability, tenant isolation, and horizontal scalability — telling a design that's durable from one that only looks durable under light load — and own reliability end to end. A defining challenge is migrating existing production workloads off the legacy systems without disrupting the traffic they carry. WHAT YOU'LL DO * Lead technical execution on the CD platform: decompose complex architectural designs into well-scoped, deliverable work and drive the team to ship with quality and confidence. * Solve high-complexity engineering problems and contribute architectural feedback that shapes how the system evolves. * Set and maintain the technical bar across the codebase through code review, mentorship, and example. * Mentor engineers at all levels, helping them grow their technical capabilities and navigate difficult problems. * Represent the CD team in cross-functional engineering discussions and contribute to written technical proposals and architectural documents. * Participate in on-call rotations to help ensure GitLab.com availability targets are met. WHAT YOU'LL BRING * Deep professional experience building backend services in Go, with a track record in high-scale production environments. * Demonstrated expertise in distributed systems design, including durable workflow execution, state persistence, and event-driven architectures. * Extensive experience leading or contributing to release orchestration, deployment automation, or continuous delivery systems at scale. * Extensive hands-on experience with Docker and Kubernetes at production scale, including progressive delivery patterns such as blue/green and canary deployments. * Strong familiarity with GitOps workflows and tools in that ecosystem. * Experience with policy-based governance in software delivery systems. * Proven ability to translate complex architecture into clear, executable engineering work across a team. * Demonstrated ability to incorporate AI tools into daily engineering workflows to drive efficiency and quality. * Exceptional written and verbal communication skills, with a bias toward async, documentation-first practices. * Self-motivated and self-managing, with strong organizational judgment and a constructive approach to ambiguity. NICE TO HAVE * Experience with AI engineering or building AI-integrated product features. * Ruby on Rails experience. ABOUT THE TEAM The Events & Messaging Platform team is being built out within GitLab's Infrastructure Platforms org to take on one of the most foundational rebuilds on the platform. You'll work closely with the product and integration teams that consume it, shaping your guarantees around what they actually need, in a collaborative, async-first environment where engineers own outcomes. With the platform spanning Self-Managed, Dedicated, and SaaS, you'll reason about reliability across every way GitLab is deployed — a rare chance to define the technical foundation nearly all of GitLab depends on. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Taipei•Publicerad: 17 juli•Sista ansökan: 16 aug.
Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview: We're in search of a Staff Data Scientist to join our supply chain management technology team. This role is ideal for someone deeply passionate about applied research, AI/ML, and Operations Research, eager to collaborate across product, engineering, business, and operations to tackle the most complex challenges in supply chain management. The successful candidate will thrive in an interdisciplinary environment, adept at developing production solutions from scratch or enhancing existing ones, and will play a pivotal role in shaping and executing the vision for automating supply chain management. What You Will Do: * Collaborate closely with cross-functional teams, including product, engineering, and business, to identify opportunities for enhancing our technology products, translating ambiguous business requirements into practical solutions. * Conduct comprehensive research and analysis to inform model development, establishing metrics and success criteria for evaluating solution effectiveness * Deliver data-driven solutions to support automated decision-making at scale, leveraging advanced Statistics, Machine Learning, and Operations Research techniques to optimize business processes and make data-driven decisions/predictions * Analyze/solve complex data problems using innovative methods, such as deep learning, and communicate findings to technical and non-technical stakeholders through clear and concise reports and presentations * Provide analysis for launched solutions to quantify outcomes based on real-world results, identifying areas for improvement and opportunities for future development Basic Qualifications * Bachelor's/Master's degree in mathematics/statistics, computer science/engineering, industrial engineering, operations research, or any other quantitative disciplines, with 5+ years of relevant experience working in industry or academia * Hands-on experience in statistics/ML fundamentals and demonstrated experience in Python, SQL, and basic visualization tools (e.g., Tableau, Power BI) * Strong critical thinking skills and ability to solve ambiguous problems supported by solid knowledge of data science and machine learning fundamentals, with proven experience to formulate business problems to data science solutions * Ability to conduct analysis independently for a business problem through data manipulation, hypothesis formulation, experiment design, and statistical analysis * Excellent written and verbal communication skills to effectively engage with technical and business stakeholders at all levels, including presentation development and delivery Preferred Qualifications: * Strong ability to model ambiguous business and operational problems at the appropriate level of abstraction, with a focus on delivering practical solutions * Advanced proficiency with machine learning frameworks, tools, and languages such as Python, R, Java, TensorFlow, and PyTorch, with experience building ML/DL models to handle large-scale datasets * Proven experience in AI/ML-driven demand forecasting, lead time prediction, causal models, fulfillment rate prediction, with the ability to collaborate with ML Engineers and Data Analysts to optimize model development and deployment * Experience designing and implementing large-scale optimization solutions for complex business problems * Expertise in developing and deploying advanced algorithms, including decomposition methods, heuristics/metaheuristics, and hybrid methods * Familiarity with Big Data ecosystem (Spark, Hive, HBase) and SQL/NoSQL (Redis/MongoDB) for handling complex data transformations and analysis * A deep understanding of the e-commerce business domain and the ability to apply cutting-edge models into production environments, driving measurable results Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. * We are proud to offer equal opportunities for all applicants. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
Bangkok•Publicerad: 17 juli•Sista ansökan: 16 aug.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT AGODA At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide. Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it. GET TO KNOW OUR TEAM In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people. The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way. THE OPPORTUNITY This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech. As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business. This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives. IN THIS ROLE, YOU’LL GET TO * Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls. * Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities. * Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group. * Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms. * Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale * Design and champion strong governance for tax configuration and change management, * Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership. WHAT YOU’LL NEED TO SUCCEED * 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent). * Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments * Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements. * Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls. * Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk. * Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams. * Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams. IT’S GREAT IF YOU HAVE * Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations. * Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them. * Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure. * Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions. EQUAL OPPORTUNITY EMPLOYER At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics. #seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bangkok•Publicerad: 17 juli•Sista ansökan: 16 aug.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT AGODA At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide. Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it. GET TO KNOW OUR TEAM In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people. The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way. THE OPPORTUNITY This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech. As Director of Product - Tax Platform, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business. This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives. IN THIS ROLE, YOU’LL GET TO * Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls. * Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities. * Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group. * Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms. * Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale * Design and champion strong governance for tax configuration and change management, * Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership. WHAT YOU’LL NEED TO SUCCEED * 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent). * Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments * Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements. * Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls. * Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk. * Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams. * Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams. IT’S GREAT IF YOU HAVE * Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations. * Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them. * Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure. * Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions. EQUAL OPPORTUNITY EMPLOYER At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics. #seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
United States•Publicerad: 17 juli•Sista ansökan: 16 aug.
FEQ426R758 Databricks is seeking a Field Chief Technology Officer (Field CTO) for the Americas Industries Business Unit to be a senior, customer-facing technology and business transformation thought leader for our most strategic, often global, accounts in regulated industries. This individual contributor role sits at the intersection of data and AI strategy, industry transformation, and executive relationship-building, working closely with C-level leaders to drive multi-year change on the data platform while representing real-world needs back into Databricks. IMPACT YOU WILL HAVE: * Build and maintain trusted-advisor relationships with C-level executives (CIO, CDO, CTO, CISO, business COs) in large US-based and global accounts, especially in highly regulated industries (financial services, public sector, healthcare, manufacturing). * Proactively cultivate a strong social and professional network across customer executives, boards, key industry bodies, and partners, knowing which organizations and forums to engage to open doors with the right stakeholders. * Shape executive thinking on modern data and AI architectures, with emphasis on Lakehouse and data platform modernization as the primary lever for long-term Gen AI impact. * Lead C-level briefings, strategy sessions, and multi-day workshops that connect business outcomes, regulatory constraints, and operating model change to concrete Databricks-based roadmaps. * Serve as a deep technical counterpart in the field, maintaining L200–L300 proficiency across Databricks products and being able to credibly engage architects, data engineers, and data scientists on solution design and trade-offs. * Generalize patterns from the field into reusable reference architectures, industry blueprints, and best practices for regulated industries, and share them through blogs, webinars, whitepapers, and conference keynotes. * Orchestrate the broader ecosystem (cloud providers, GSIs, consultancies, ISVs) around customer objectives, ensuring Databricks is at the center of multi-year transformation programs rather than isolated projects. * Partner with Account Executives, Solutions Architects, Industry Leads, and Product Specialists to drive complex, multi-year sales cycles, securing platform decisions and expansions while influencing ACV and consumption growth. * Provide structured, prioritized feedback from strategic customers into Product, Engineering, and Field leadership to influence product roadmap, especially around data, governance, security, and regulated-industry requirements. * Mentor senior Field Engineering and industry-focused talent, contributing to a pipeline of principal- and CTO-level leaders and codifying ways of working for complex, regulated accounts. WHAT WE LOOK FOR: * 15+ years of experience spanning enterprise technology and consulting, including leading or advising on multi-year data platform and analytics transformations in large, complex organizations. * Significant time spent inside a large enterprise software or cloud company (e.g., Microsoft or similar) in roles that required navigating matrixed organizations and driving change at scale, combined with direct industry exposure rather than a career spent solely in horizontal software. * Experience in or with regulated industries (financial services, healthcare, public sector, regulated manufacturing, utilities), with familiarity with regulatory and compliance considerations affecting data and AI platforms. * Background that blends: * Hands-on technology and architecture work on data platforms and analytics. * Organizational and operating model change (ways of working, skills, governance). * Executive consulting or advisory, ideally seeing transformations through from strategy to multi-year execution, not only strategy decks. * Proven ability to operate as a highly credible peer to C-level executives, driving business-outcome-focused conversations while also diving deep into technical details when needed. * Strong, proactive networker who is naturally curious about which associations, councils, and forums matter for a given customer set, and who uses those networks to create new executive entry points and opportunities. * Demonstrated longevity and impact in prior roles, with evidence of building and sustaining long-term customer relationships and programs rather than frequent short stints. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $249,800—$343,400 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Maryland; Virginia; Washington•Publicerad: 17 juli•Sista ansökan: 16 aug.
FEQ327R276 Databricks is seeking a Field Chief Technology Officer (Field CTO) for the Public Sector business to serve as a senior, customer-facing technology and mission transformation leader for strategic government and education accounts. This individual-contributor role sits at the intersection of data and AI strategy, mission modernization, public-sector operating models, and executive relationship building, working closely with C-level leaders to drive multi-year change on the data platform while representing real-world needs back into Databricks. The role will focus on helping agencies, departments, and public institutions use the Databricks Data Intelligence Platform to modernize data estates, strengthen security, improve operations, and deploy AI responsibly in support of mission outcomes. Impact you will have: * Build and maintain trusted-advisor relationships with C-level and mission leadership across public-sector accounts, including CIOs, CTOs, CDOs, CISOs, program executives, mission owners, and transformation leaders. * Shape executive thinking on secure data and AI modernization, emphasizing lakehouse and data platform modernization as a foundation for analytics, governance, and generative AI in public-sector environments. * Lead executive briefings, strategy sessions, and mission workshops that connect agency priorities, regulatory obligations, security requirements, budget realities, and workforce constraints to practical Databricks-based roadmaps. * Serve as a deep technical counterpart in the field with strong working knowledge of Databricks products (L200-L300 proficiency) and the ability to credibly engage architects, engineers, analysts, data scientists, and security stakeholders on design trade-offs. * Translate recurring customer needs into reusable public-sector reference architectures, solution blueprints, technical narratives, and thought leadership assets. * Partner with Account Executives, Solutions Architects, product specialists, professional services, and ecosystem partners to drive complex, multi-year platform decisions, expansions, and mission programs. * Provide structured feedback from strategic public-sector customers into Product, Engineering, and Field leadership, especially around governance, security, compliance, interoperability, and public-sector feature requirements * Mentor senior field engineering talent and help codify playbooks for complex public-sector engagements, including executive discovery, mission-value framing, partner orchestration, and secure deployment patterns. * Represent Databricks externally with senior public-sector audiences through conferences, councils, roundtables, webinars, and executive forums. What we look for: * 15+ years of experience spanning enterprise technology, consulting, and public-sector transformation. * Significant experience working in or with U.S. public-sector institutions, such as federal civilian agencies, defense organizations, intelligence-related environments, state and local government, or education. * Direct experience in customer-facing pre-sales, technical strategy, architecture, advisory, or transformation leadership roles. * Strong background in modern data architectures, including distributed data systems, data engineering, analytics, governance, and AI or machine learning platforms. * Experience with public cloud environments such as AWS, Azure, or Google Cloud. * Experience with mission areas relevant to Databricks public-sector offerings, such as cybersecurity, public safety, fraud detection, benefits modernization, defense analytics, logistics, or geospatial and IoT-enabled operations. * Familiarity with public-sector procurement realities, partner-led delivery models, and the rhythm of government budget, program, and acquisition cycles. * U.S. citizenship required and active clearance preferred Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $264,000—$363,000 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
London•Publicerad: 17 juli•Sista ansökan: 16 aug.
Req ID: FEQ126R19 Location: London Industry Sector: All verticals - Strategic Customers The Opportunity: Shaping The Future of Data & AI With Our Largest Customers Data & AI are the engine driving transformation across our customer base. We are seeking a strategic technical leader to collaborate with our most significant, complex enterprise customers to accelerate that transformation across the UK & Ireland. As a Lead Solutions Architect in the UKI Field Engineering practice, you will be an expert in driving organisational transformation through technology, data and AI. You will work with Databricks UKI leadership to identify and engage a select group of customers at the executive level to advise on and drive Databricks adoption to achieve their business objectives. You will demonstrate our builder culture to the highest standards. At Databricks, we believe in “show, not tell”, and you will leverage the latest in Data & AI technologies to inspire customer CTOs, VPs and senior leaders to think bigger and go further in democratising Data & AI across their organisations. You will act as a peer leader for the Databricks UKI technical communities, demonstrating thought leadership, working to establish and maintain best practices and collaborating across our leadership teams to drive collective success and develop the next generation of solutions architecture talent. Why You’ll Love This Role * Strategic Influence: You will move beyond pure technology to shape long-term data strategies for complex, enterprise-scale organisations operating at the cutting edge of Data & AI. * Independent Ownership & Execution: As a Lead Solutions Architect, you will be encouraged to define your own approach to hitting our organisational goals, supported by our UKI leadership teams and extensive support functions. * High Velocity & Growth: Databricks grew by over 65% across the last financial year and we have no intention of slowing down. Our product portfolio continues to expand and innovate, enabling you to bring a high-velocity reality to some of the UK & Ireland’s most recognisable brands and to evolve your own skills along the way. HOW YOU WILL MAKE AN IMPACT * Trusted Advisory: You will build authentic partnerships with stakeholders—from developers to C-suite executives—helping them understand the vision of the Databricks Data Intelligence Platform. * Strategic Planning: Partner closely with Account Executives & UKI Leadership to design engagement strategies that address the specific needs of our largest customers. * Team Coaching: Act as a mentor for the wider practice, guiding them on how to approach complex customer scenarios and engage at an executive level with credibility. * Ecosystem Integration: Solution complex engagements involving the broader cloud ecosystem (AWS, Azure, GCP) and third-party tools to ensure a seamless experience for the customer. * Thought Leadership: Elevate your profile by leading executive engagement, creating customer-facing content, and speaking at industry events. WHAT WE ARE LOOKING FOR * Enterprise Architecture: Experience influencing technology change at a global-scale enterprise level, with a particular focus on Data & AI strategy and implementation. * Commercial Awareness: Deep appreciation of customer and vendor commercial motivations and sales cycles. * Market Familiarity: Understanding and experience of key Data & AI technology market players, including the major hyperscalers (AWS, Azure, GCP) and key ISVs. * Builder Mentality: A bias towards “showing” rather than “telling”, preferring to inspire stakeholders through built examples. * Technical Expertise: Deep experience in core data & AI technologies, including languages (Python, SQL), frameworks (Apache Spark) and platforms (Databricks, etc.) * Collaboration: You can orchestrate diverse teams to achieve a common goal and explain complex tech to non-technical leaders. * Travel: This role requires travel to customer sites in the UK and London offices (approx. 20-30%). We support flexible scheduling to help manage this travel alongside your personal life. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
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Pendling
Restidsgräns45 min
🚀 15 min🇸🇪 45 min snitt🚌 90 min
Pendlingskarta (Skåne)
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Långp. (> 50 min)
Utanför gräns (> 45 min)