4204 SDC - MonOps

Stripe

* WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe. WHAT YOU'LL DO We're looking for a Monetization Operations Analyst to join our growing team. You'll help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers. RESPONSIBILITIES * Onboard sold custom contracts into our billing systems. * Work with legal contracts with strong attention to detail and accuracy. * Develop and manage scalable billing and collection processes for complex user agreements and new business operations. * Build scalable and auditable onboarding processes for new and existing users. * Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. * Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections. * Advocate for the customer to internal stakeholders. Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience. * Help scope, build, and deliver continuous process improvements that enhance operations. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products. * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions. * Ability to be detail-oriented while visualizing the larger impact of a series of transactions. * Strong problem-solving skills and the ability to navigate data and people to find answers. * Strong operating rigor, including organizational and time management skills. * Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers. * Motivation and flexibility to work well in a high-growth environment where things change quickly. PREFERRED QUALIFICATIONS * Ability to trace process impacts from situation to end customers and business financial outcomes. * Knowledge of or experience in the payments industry. * Demonstrated professional experience using GSuite, Excel, and working with large data sets. * Experience with SQL. * Demonstrated project management or consulting experience and the ability to work cross-functionally. * A builder's mindset and a willingness to question assumptions and conventional wisdom. * A passion for learning and solving problems through infrastructure and automation.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Finance Operations (FinOps) organisation delivers elegant financial services that are efficient, precise, and resilient—yielding a consistent, delightful experience grounded in controllership. Our service pillars span Accounts Payable, Accounts Receivable, Travel & Expense, Payroll, and Monetisation Operations, with a sixth function—FinOps Strategic Enablement—driving AI adoption, process excellence, and scalable infrastructure across all pillars. Stripe's Bangalore Finance (BFin) hub is the largest concentration of FinOps and Controllership talent at Stripe and is central to our strategy of scaling financial services 10x without a proportional increase in cost or complexity. BFin houses teams responsible for: * Accounts Payable & Vendor Onboarding — end-to-end supplier invoice processing, payments, and vendor lifecycle management * Travel & Expense — T&E policy compliance, employee reimbursements, and corporate card management * Payroll — accurate, timely compensation for Stripe employees across APAC and EMEA * Monetisation Operations — operationalising custom pricing and billing for Stripe's largest enterprise users * Controllership — BLR — accounts receivable support, bank account management, and entity-level financial controls THE ROLE As Head of Finance Operations, Bangalore, you will own the strategic and operational leadership of the entire BFin organisation. You will manage a team of team leads and managers—each running a distinct FinOps pillar—and will be the senior operational voice for Stripe's finance hub in India. This is a builder and operator role. You'll set direction, elevate your managers, improve processes, and build trust with global Finance leadership—all simultaneously. You'll have a direct line to the global Head of Finance Operations and be a key contributor to decisions that shape how Stripe's financial services scale. WHAT YOU'LL DO LEAD AND GROW THE BANGALORE FINOPS ORGANISATION * Own the full people leadership of BFin: manage 4–6 team leads and managers across AP, T&E, Payroll, MonOps, and Controllership, with a combined org of 60–100+ Stripes * Set a clear performance bar, develop your managers' leadership capabilities, and build a culture of ownership, precision, and psychological safety * Actively manage talent density—attract strong candidates, address underperformance decisively, and retain top performers through meaningful development TRANSLATE GLOBAL STRATEGY INTO BANGALORE EXECUTION * Partner with the global Head of Finance Operations to translate Stripe's FinOps strategy into clear BFin operating plans and Stripe OKRs * Ensure every manager in Bangalore understands what they're building toward, how their work connects to company outcomes, and where they have autonomy * Represent BFin's capacity, capabilities, and constraints in global planning; advocate credibly for resourcing decisions DRIVE OPERATIONAL EXCELLENCE * Own BFin's key service metrics: accuracy rates, processing cycle times, SLA adherence, cost per transaction, and employee satisfaction * Establish a continuous improvement cadence—regularly auditing processes, identifying root causes of friction, and driving structured remediation * Champion Lean, Six Sigma, or equivalent methodologies as a discipline embedded in culture, not just process documentation * Partner with FinOps Strategic Enablement to identify AI and automation opportunities; fix the process before automating it BUILD SCALABLE INFRASTRUCTURE * Design and maintain the organisational model and operating cadences that will support 2x–10x volume growth without proportional headcount growth * Define and evolve BFin's service catalogue, tiering, and SLAs in coordination with global FinOps leadership * Ensure finance systems, controls, and data quality standards in Bangalore are fit for a public-company-ready financial infrastructure STEWARD RISK AND CONTROLLERSHIP * Embed strong internal controls into every BFin process; partner with Accounting, SOX, and Internal Audit to maintain a robust controls environment * Proactively identify control risks, escalate with appropriate urgency, and own remediation * Maintain compliance with regulatory, tax, and entity-specific reporting requirements across Stripe's India-based legal entities INFLUENCE STAKEHOLDERS AT SCALE * Build trusted partnerships with global Finance Operations leads, Accounting, Legal, HR, and Engineering * Communicate BFin's roadmap, achievements, and blockers with clarity and data—this is Stripe, so you need to write well * Navigate ambiguity, manage competing priorities, and drive alignment across time zones without escalating unnecessarily WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 18+ years of relevant experience in Finance Operations, Accounting Operations, Shared Services, or Business Finance—including meaningful experience in a GCC, Captive, or SDC environment * Proven manager of managers: you've led teams-of-teams with 40+ total staff across multiple functional domains; your direct reports are themselves people managers * Operational builder: you've moved a Finance Operations org from one level of maturity to the next, with concrete, measurable outcomes (reduced error rates, faster cycle times, scaled volume without proportional cost growth) * Deep domain expertise in: Accounts Payable, Payroll, Travel & Expense, Accounts Receivable / Billing, Monetisation / Revenue Operations, or Corporate Controllership * Structured improvement methodology: direct, hands-on experience with Lean, Six Sigma, or formal process redesign—not just conceptual familiarity * Track record of driving AI and automation adoption within Finance Operations or Shared Services * Exceptional written and verbal communication; comfortable presenting to senior leadership and reconciling multiple stakeholder perspectives in writing * Bachelor's degree in Finance, Accounting, Business, or a related field PREFERRED QUALIFICATIONS * Experience at a high-growth technology company or fintech * Familiarity with enterprise finance systems: Oracle Fusion, Workday, Anaplan, or equivalents * Experience leading distributed teams across multiple time zones with US/global counterparts * Working knowledge of India-specific regulatory requirements (TDS, GST, FEMA, labour law) as they intersect with Finance Operations WHAT MAKES THIS ROLE EXCITING * Build at real scale — Run Stripe's largest Finance Operations hub, with broad ownership and real resources to shape the team * Senior visibility — Direct line to the global Head of Finance Operations, with regular presence in global Finance leadership forums * Transformational moment — BFin is moving from a cost-effective execution hub to a strategic centre of excellence; you'll define what that looks like * AI-forward environment — Dedicated Enablement resources (FinOps Strategic Enablement team) sit alongside your org to accelerate automation and AI initiatives * Global career platform — BFin operates as an integrated part of a global team, providing cross-domain exposure and a clear path for further growth