Scripts

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Bayelsa About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Tunga Minna, Niger State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

Join Global Commissioning and help deliver some of Europe's most exciting data centre projects. Due to continued growth and major project wins across the UK and Europe, we are looking for experienced BMS Commissioning Engineers to join our expanding team. This is an opportunity to work on large-scale, mission-critical facilities, delivering complex commissioning activities from initial testing through to integrated systems testing and client handover. What You'll Be Doing * Lead and execute BMS commissioning activities on hyperscale and enterprise data centre projects. * Review design documentation, sequences of operation and control philosophies. * Develop and execute commissioning plans, scripts and test procedures. * Carry out Level 1-5 commissioning and integrated systems testing. * Coordinate with electrical, mechanical and controls teams to ensure seamless project delivery. * Troubleshoot and resolve BMS and controls issues. * Produce commissioning reports and final handover documentation. * Build strong relationships with clients, consultants and subcontractors. What We're Looking For * Proven experience commissioning BMS systems within data centres, mission-critical facilities or large-scale infrastructure projects. * Strong understanding of HVAC systems, controls integration and critical environments. * Experience of Level 4 and Level 5 testing is highly desirable. * Ability to lead commissioning activities and manage multiple stakeholders. * Excellent communication and problem-solving skills. * Willingness to travel across the UK and Europe.

Join Global Commissioning and help deliver some of Europe's most exciting data centre projects. Due to continued growth and major project wins across the UK and Europe, we are looking for experienced BMS Commissioning Engineers to join our expanding team. This is an opportunity to work on large-scale, mission-critical facilities, delivering complex commissioning activities from initial testing through to integrated systems testing and client handover. What You'll Be Doing * Lead and execute BMS commissioning activities on hyperscale and enterprise data centre projects. * Review design documentation, sequences of operation and control philosophies. * Develop and execute commissioning plans, scripts and test procedures. * Carry out Level 1-5 commissioning and integrated systems testing. * Coordinate with electrical, mechanical and controls teams to ensure seamless project delivery. * Troubleshoot and resolve BMS and controls issues. * Produce commissioning reports and final handover documentation. * Build strong relationships with clients, consultants and subcontractors. What We're Looking For * Proven experience commissioning BMS systems within data centres, mission-critical facilities or large-scale infrastructure projects. * Strong understanding of HVAC systems, controls integration and critical environments. * Experience of Level 4 and Level 5 testing is highly desirable. * Ability to lead commissioning activities and manage multiple stakeholders. * Excellent communication and problem-solving skills. * Willingness to travel across the UK and Europe.

Role Overview The Technical Manager (Mechanical) will play a key role within the Technical Delivery Team, supporting commissioning activities across all project phases in fast-paced, mission-critical data centre environments. This role is primarily focused on mechanical systems (e.g. HVAC, critical cooling, fuel systems, and associated infrastructure) and the development of Level 0 (L0) deliverables, ensuring consistency, quality, and technical excellence across the business. Working both remotely and in support of site teams, the role will contribute to commissioning strategy, support design assurance, drive standardisation of commissioning delivery, and provide expert technical guidance during complex testing and troubleshooting scenarios. The role will also incorporate duties aligned to a Commissioning Consultant (CxC), including input into sustainability-led commissioning processes (e.g. LEED, BREEAM), with responsibility for ensuring commissioning deliverables meet both client and certification requirements. The successful candidate will collaborate closely with internal teams, clients, and project stakeholders to ensure commissioning outcomes align with programme, safety, performance, operational, and compliance objectives. Reporting to: Head of Technical Delivery Location: Hybrid  Key Responsibilities Technical Delivery & Strategy Support the development and continuous improvement of programme-wide commissioning strategies for data centre projects Provide mechanical subject matter expertise across all project stages (design through to handover) Ensure alignment between commissioning activities, project programmes, and client delivery objectives Promote consistency in how commissioning is defined, executed, and reported across projects Contribute to the development and standardisation of commissioning processes, templates, and lessons learned Provide technical escalation support for complex mechanical commissioning challenges Design Phase (L0 Focus & CxC Input) Undertake RIBA Stage 2, 3, and 4 design reviews at key percentage completion stages from a commissioning, operability, and maintainability perspective Review and provide structured input into: Owner’s Project Requirements (OPR) Basis of Design (BoD) documentation Act in a CxC advisory capacity, ensuring design alignment with commissioning best practice and certification requirements (e.g. LEED Fundamental & Enhanced Commissioning, BREEAM requirements) Support the development and review of commissioning specifications within employer’s requirements Produce initial draft Commissioning Plans aligned with project scope, programme, and phasing constraints Define phasing and operational strategies for critical mechanical systems (e.g. chilled water, air systems, fuel, fire/smoke interfaces) Develop and maintain a Commissioning Risk Register, identifying technical, operational, and programme risks Provide input into constructability and commissionability reviews, including system accessibility, redundancy, and failure scenarios  Pre-Construction & Construction Support Provide remote technical support to project teams and site-based commissioning managers Review and contribute to commissioning documentation, including: Method statements Level 4–5 test scripts (drafting and technical assurance) Commissioning checklists and procedures Provide guidance on Level 4 testing methodologies, integrated system testing approaches, and fault resolution Support Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) as required Act as a technical reviewer for mechanical commissioning deliverables, ensuring compliance with client, design, and CxC requirements Support coordination between mechanical, electrical, controls, and BMS disciplines to ensure integrated system performance Ensure quality, traceability, and consistency in commissioning outputs and documentation Acceptance & Handover Support Provide technical oversight of Level 4 and Level 5 commissioning strategies for mechanical systems Support validation of system performance against OPR, BoD, and commissioning acceptance criteria Review commissioning results, identifying trends, risks, and non-conformances Contribute to final commissioning reports and technical close-out documentation Support delivery of commissioning evidence required for LEED/BREEAM certification (e.g. commissioning reports, issues logs, performance validation) Participate in and support lessons learned workshops to inform continuous improvement Qualifications & Experience Essential: Strong background in mechanical systems within critical environments (e.g. data centres, healthcare, or similar) Demonstrable experience in, or suitable knowledge of commissioning mechanical systems (HVAC, chilled water, CRAH/CRAC, etc.) Solid understanding of commissioning processes Desirable: HNC/HND in Mechanical or Building Services Engineering BEng (Hons) or equivalent in a relevant engineering discipline Experience acting in a Commissioning Consultant (CxC) or similar advisory role Knowledge of LEED (Fundamental / Enhanced Commissioning) and/or BREEAM commissioning requirements Formal project management qualification (e.g. PRINCE2) Completed mechanical or building services trade apprenticeship or equivalent practical qualification Skills & Competencies Strong technical expertise in mechanical systems and commissioning methodology Excellent analytical and problem-solving abilities Ability to interpret complex engineering designs and documentation Strong communication skills, with the ability to influence stakeholders at all levels Organised and methodical approach to documentation and process standardisation Ability to work independently while supporting distributed project teams Additional Information The role will involve collaboration across multiple projects and travel to project sites as required.  

Forward Deployed Engineer At Dexory, we believe that real-time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented access to their operations through autonomous data capture and digital twins. As a Forward Deployed Engineer at Dexory, you will sit inside the engineering organisation as an intelligent interface layer between our various engineering teams. Dexory operates with a global fleet of autonomous robots, supported by a 24/7 first-line support team. The Forward Deployed Engineer sits above that layer, taking ownership of complex, ambiguous issues and driving them to resolution or to the right team. You will be one of Dexory’s first Forward Deployed Engineers, representing Dexory at the highest level in customer environments and helping to define how this function operates as we scale. This is a technically demanding role for someone who is as comfortable spotting patterns across weeks of telemetry data as they are at supporting a new customer deployment on the ground. You will query data across logs, databases, and observability tooling, interpret point cloud scan data, and navigate Grafana, AWS, and a range of robotics-specific tooling to investigate issues and understand their root cause. Crucially, you will also use what you learn to improve things — identifying recurring failure modes, feeding structured insights back into the engineering teams, and raising the platform’s reliability across our global fleet. You will also support new customer deployments end-to-end, bridging WMS and network integration questions with robot operational and perception configuration requirements. The right person is defined by their investigative instinct and technical curiosity, not their robotics or logistics background. Domain knowledge is built on the job through close collaboration with the engineering teams.   KEY RESPONSIBILITIES * Cross-functional Triage & Investigation: Receive escalated issues from the first-line support team and investigate independently before routing to the relevant engineering teams. Query telemetry data, robot logs, AWS infrastructure, internal tooling and databases — including scan and point cloud data where relevant — to narrow the blast radius of a problem and form a view on root cause before pulling in specialist teams. * Observability & Monitoring: Navigate Grafana dashboards and internal tooling to monitor fleet and site health. Build or extend dashboards and alerting that improve visibility into system performance across deployed sites. Use telemetry data proactively to identify issues before they surface as customer complaints. * New Customer Deployment Support: Work within customer systems to provide white glove deployment support for the Dexory platform end-to-end, covering WMS and ERP integration queries, network and connectivity requirements, robot operational setup, and perception feature configuration. Act as the cross-functional point of contact who can answer or route questions across the full Dexory system. * Intelligent Escalation & Routing: Own the escalation path from first-line support through to the right engineering team. Ensure that when specialist engineers are brought in, they receive a well-structured summary of what has already been investigated, what has been ruled out, and the most likely failure domain. * Customer Communication: Act as a trusted technical advisor to strategic customers throughout deployment and into long-term steady-state operation. Build strong, lasting relationships with customer engineering and operations stakeholders, proactively identifying new opportunities to drive value throughout the lifecycle of an engagement. Run technical workshops and training sessions that drive lasting adoption. Produce clear, professional documentation covering deployment architectures, integration designs, and operational runbooks. * Product & Engineering Feedback: Identify recurring failure patterns across sites and translate them into structured product and engineering feedback. Contribute to internal knowledge bases and runbooks that reduce investigation time for future issues. * Tooling & Automation: Write scripts and tooling that automate repetitive investigation or deployment tasks. Contribute to reusable frameworks that improve the efficiency and consistency of the FDE function as the team grows.   REQUIRED QUALIFICATIONS & EXPERIENCE * 4–5+ years of professional solutions engineering or technical operations experience, with a demonstrated ability to advise customer setups and investigate and diagnose complex, multi-system problems independently. * Strong data querying skills: comfortable writing SQL, navigating time-series telemetry data, and pulling structured insight from large, noisy datasets. * Hands-on experience with observability tooling such as Grafana, including building dashboards and using metrics data to diagnose production issues. * Comfortable working in Linux environments: SSH, bash scripting, log analysis, and networking fundamentals. * Experience with cloud infrastructure (AWS or equivalent), containerised deployments with Docker and Kubernetes, and modern data pipeline tooling. * Proficiency in Python or an equivalent scripting language for investigation tooling, automation, and data analysis. * Hands-on experience with AI-assisted development tooling (Anthropic, Google Gemini, OpenAI, or similar). * Strong cross-functional communication skills: able to summarise a complex technical investigation clearly for both engineering teams and customer stakeholders. * High agency with an ability to navigate ambiguity. Comfortable forming and defending an independent view in complex, multi-system situations and driving issues to resolution without close direction. * Willingness and ability to travel internationally to customer sites across Dexory’s global deployment footprint.   NICE TO HAVE * Familiarity with robotics systems, ROS2, or point cloud / LiDAR data, or genuine curiosity and aptitude to learn quickly on the job. * Experience with robotics visualisation tooling. * WMS or ERP integration experience (SAP, Manhattan, Oracle WMS, or similar). * Exposure to real-time messaging protocols such as Zenoh, MQTT, or gRPC. * Consulting or structured delivery experience, with familiarity with the discipline of client accountability and project-based delivery.   Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: * Performance: High standards, outstanding results, * Impact: Big challenges, bigger results * Commitment: All in, every time * One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.  You will also receive: * Private healthcare via Bupa with 24/7 medical helpline  * Life insurance * Income protection  * Pension: 4+% employee with option to opt into salary exchange, 5% employer * Employee Assistance Programme - mental wellbeing, financial and legal advice/support  * 25 holidays per year  * Full meals onsite in Wallingford * Fun team events on and offsite, snacks of all kinds in the office    AAP/EEO Statement   Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training