Two (Two.se)

ABOUT TWO At Two, we're transforming the world of B2B e-commerce by reinventing how businesses pay and get paid. Our mission is to bring the speed, simplicity, and customer experience of B2C e-commerce into the B2B space, removing friction from business transactions and unlocking growth for merchants and buyers alike. We combine real-time credit decisioning, seamless checkout, and advanced risk assessment to power faster, smarter, and more efficient sales. With 30% month-on-month growth and operations across multiple European markets, we're scaling rapidly - on track to become the world's leading B2B payment solution by 2028. Backed by top-tier investors including Sequoia Capital, Shine, Antler, and some of the world's most respected fintech angels, we've raised over €40 million in equity to date. And we're just getting started! We're a diverse, ambitious team that values curiosity, impact, and ownership. Join us at Two and help shape the future of B2B payments! LOCATION We are an office-led, remote-friendly company. For this role, we are looking for candidates based in Stockholm. We encourage at least one day per week in our central Stockholm office to catch up and collaborate with the team, but we offer full flexibility to ensure your work schedule fits around your lectures and exam periods. WHAT YOU'LL DO * Learn the ins and outs of a B2B commercial team: sales, onboarding, partnerships and reporting * Support our sales team with structured go-to-market work, from research to outreach preparation * Learn how to use AI and automation to make everyday work faster and better * Work across teams, with sales, onboarding, risk and operations, to improve how we work together WHO YOU ARE You are a highly motivated, high-achieving individual who demonstrates the following: * Mindset: You have a strong sense of ownership, high attention to detail, and an "ownership mentality" * Academic Achievements: Excellent academic performance in a university program in business, finance, or engineering or similar fields. * Technical Skills: You are comfortable using spreadsheets and are interested in learning how to use AI and automation tools to stay efficient * Communication: You have strong communication skills and can express yourself in a calm, structured, and professional way We prefer candidates who have: * Extracurricular Achievements: Significant involvement in student organisations, sports, or other activities * Experience: You have some previous experience in a commercial, operations, or customer success role (this could be a prior internship or equivalent part-time work) BENEFITS * Opportunity to gain hands-on experience in a fast-growing fintech while completing your studies * Exposure to GTM, Operations and an AI-native team, building transferable skills for your future career * Be part of a supportive, ambitious, and international team * Contribute to shaping cutting-edge B2B payment solutions used across Europe WHAT WE OFFER * About 12 hours a week, planned around your studies and exams * A 6-month fixed-term internship starting 1 December 2026, with a chance to stay on * Real ownership early on, a team lead who started as an intern here, and direct contact with our CCO * An office at Nybrogatan 39; we suggest at least one day a week there RECRUITMENT PROCESS Our interview process is designed to help you showcase your strengths. * Interview with Hiring Team - 30 min * Live analytical exercise with the CCO (no preparation required) - 45 min Apply by 9 November with your CV and a few lines on why the role interests you. We review applications as they come in.

ABOUT TWO At Two, we’re transforming the world of B2B commerce by reinventing how businesses pay and get paid. Our mission is to bring the speed, simplicity, and customer experience of B2C e-commerce into the B2B space, removing friction from business transactions and unlocking growth for merchants and buyers alike. Backed by top-tier investors including Sequoia Capital, Shine, LocalGlobe, Antler, and some of the world’s most respected fintech angels, we’ve raised over €50 million in equity to date. And we’re just getting started! We’re a diverse, ambitious team that values curiosity, impact, and ownership. Join us at Two and help shape the future of B2B payments! About the Role: This is a critical, high-impact role designed for an experienced, high-achieving support professional ready to be a principal expert and bar raiser within our global Customer Support team. You won't just close tickets; you will take extreme ownership of the most complex, high-value B2B payment issues for our key Swedish merchants. Your success will be measured not only by customer satisfaction but by your ability to resolve issues completely, improve processes, and significantly elevate the performance standards of the entire team. If you possess a go beyond mentality and are looking for a platform where your expertise can drive genuine change, this is it. Key Responsibilities * Operational Expert for Key Merchants: Serve as the go-to person for all BAU servicing activities for key Swedish merchants. This includes onboarding service teams to new processes, training them on Two's platform, and setting up collaborative processes to continuously improve servicing quality and efficiency. * Extreme Ownership of Complex Cases: Handle Tier 2 escalations and complex B2B financial and technical inquiries from our Swedish merchant base via chat and email, owning the issue from the first contact to definitive resolution. * Customer Empathy and Communication: Provide clear, concise, and professional communication in both Swedish and English, turning emotionally charged or difficult customer situations into positive, brand-defining experiences. * Cross-Functional Collaboration: Act as the primary bridge between the Swedish customer base, Operations, Product, and Engineering teams to diagnose platform issues, suggest technical fixes, and ensure permanent resolution of recurring bugs. * Drive Process Improvement: Proactively identify gaps in internal processes, product functionality, or documentation, and take the initiative to implement or lead the creation of solutions (e.g., new SOPs, automation ideas). * Team Elevation: Serve as a subject matter expert and mentor to junior agents, contributing to the knowledge base and setting the benchmark for troubleshooting and resolution quality across the team. Requirements Must Haves: * Experience: Minimum 2 years of experience in a customer support role, or alternatively, a highly motivated graduate who can demonstrate the aptitude and ability to handle this complex support role. * Language Fluency: Native or full professional fluency in Swedish (written and spoken) and Expert English (written and spoken). * Ownership Mentality: Documented history of taking accountability for issues outside of standard scope and seeing them through to the end. * Experience in fintech or tech: Advanced troubleshooting skills and strong foundational knowledge in Fintech, SaaS, or B2B payment processing environments. * Tools: Expert proficiency with CRM and ticketing systems (e.g., Zendesk, Intercom). Nice to Haves: * Experience: At least 1 year in a Senior, Tier 2, or Escalation-focused capacity. * Nordic Language Skill: Professional working proficiency (written and spoken) in Finnish or Norwegian. * Industry Background: Direct experience with B2B e-commerce, merchant account management, or complex credit/invoicing systems. * Impact: Prior experience in a high-growth startup, showing adaptability and resourcefulness. Why Join Two? * High Impact: You will be a crucial piece of our global expansion, directly protecting and growing our core Nordic market. * Challenge Yourself: We offer a challenging environment designed for high-performers who are motivated by solving problems that others can’t. * Ownership: You will have autonomy and the necessary resources to "go beyond" for your customers and your team. * Competitive Compensation & Benefits (Details provided upon application). Benefits * 5000 SEK annual allowance to spend on anything that will contribute to your mental or physical health * 5000 SEK annual allowance for learning and training * 5000 SEK support for a mobile phone every 24 months (from your 6th month anniversary) * Employee equity scheme - have a real stake in the company’s success * Work on a cutting-edge B2B payment system, shaping the future of business to business payments * Work from abroad for up to 30 days per year