Senior Operational Excellence Manager

myTomorrows

About myTomorrows  myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.    We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.    We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.    With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.   Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  THE OPPORTUNITY: DIRECTOR OF EAP OPERATIONS (EXPANDED ACCESS PROGRAMS AND SITE MANAGEMENT) This is a high‑impact leadership role at the heart of how myTomorrows delivers Expanded Access Programs (EAPs) globally—where operational excellence meets commercial acumen. As Director of EAP Operations, you’ll own the end‑to‑end operational delivery of our EAP portfolio, integrating Program Management and Site Management into one scalable, outcome‑driven model. Beyond ensuring quality, compliance, speed, and resilience, you’ll be expected to think like an entrepreneur: spotting opportunities, optimising processes, and driving commercially sound decisions that enable sustainable growth. You’ll be a core member of the Operations Leadership Team and report directly to our COO (Vanessa says hi). This role is perfect for someone who thrives on complexity, builds high‑performing teams, and raises the operational bar—while balancing patient‑first decision‑making with a strong commercial mindset. Geographic Requirement: This role is open to candidates in The Netherlands, United Kingdom, Canada and USA. For candidates in North America, to ensure seamless collaboration with our teams, applicants must reside within the EST or CST time zones. WHAT YOU'LL DO IN THIS ROLE: * Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery * Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities * Build resilient coverage and escalation models across the portfolio (no single points of failure) * Lead the EAP Program Management team to deliver consistent execution across clients and geographies * Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance * Drive standardisation and continuous improvement across ways of working, tooling and operational excellence * Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight * Act as senior escalation point for complex delivery, regulatory and stakeholder challenges * Grow a bar-raising leadership bench through coaching, performance management and succession planning * Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions WHAT YOU BRING TO THE TABLE: * You have 8–10+ years experience leading and managing expanded access programs. * Experience in a market access setting and with multi-country reimbursement strategies is a plus. * You understand the EAP business, and have a strong and proven commercial and client service mindset. * You have proven experience building and leading high performance teams. * You know how to lead managers and scale operational teams in complex settings * You have an exceptionally strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs * You have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards * You are a strategic thinker with strong execution focus — you simplify complexity and drive outcomes * You are a confident stakeholder manager who can align senior leaders and external partners * You hold a high bar for quality and accountability, with calm leadership under pressure WHAT SUCCESS IN THE FIRST 6 MONTHS LOOKS LIKE: * Have full grip on the EAP portfolio and delivery realities — and you can clearly articulate the biggest operational opportunities and risks (and have recommendations on how to address them) * Create clarity across Program & Site Management: ownership, workflows, escalation paths, and what “great” looks like * Have strengthened the operating model to improve consistency, speed and resilience across the portfolio * Have managed to deliver on the expected ramp-up of the EAP business both in terms of patients served, and revenue generated. * Have implemented a clear KPI rhythm (quality, timelines, compliance, service levels) with transparent performance reporting * Have improved capacity planning and coverage, educing single points of failure and enabling predictable delivery * Have made at least 1–2 concrete operational improvements (process / tooling / standardisation) that measurably improve delivery outcomes * Are seen as a trusted Operations Leadership Team member who raises the bar and builds momentum. Equal opportunities myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.

myTomorrows

About myTomorrows  myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.    We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.    We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.    With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.   Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  THE OPPORTUNITY: REGULATORY AFFAIRS DIRECTOR As Regulatory Affairs Director, you will play a critical leadership role in translating our global regulatory strategy into execution across programs, regions, and service lines. You will oversee a portfolio of regulatory activities, ensuring high-quality, compliant, and timely delivery while leading and developing a team of Regulatory Affairs professionals. You’ll work closely with cross-functional teams and act as a senior point of contact for both internal stakeholders and external partners. This role sits at the intersection of strategy, delivery, and leadership, and is key to scaling our Regulatory Affairs capabilities globally. WHAT YOU'LL DO IN THIS ROLE: DRIVE REGULATORY STRATEGY EXECUTION * Translate company and RA/PV strategy into clear regulatory plans across programs and regions * Drive implementation across Expanded Access Programs (EAPs), Clinical Trials, and Real-World Data initiatives OVERSEE PROGRAM AND PORTFOLIO DELIVERY * Oversee multiple regulatory programs simultaneously, ensuring delivery against timelines, quality standards, and client expectations * Identify and proactively manage cross-program risks, dependencies, and resource constraints LEAD AND DEVELOP THE TEAM * Lead, coach, and develop Regulatory Affairs Managers and senior team members * Set clear expectations and drive accountability for performance, quality, and delivery COLLABORATE CROSS-FUNCTIONALLY * Partner closely with Program Management, Medical Affairs, Quality Assurance, and Supply Chain * Ensure regulatory input is embedded into end-to-end program delivery DRIVE OPERATIONAL EXCELLENCE AND PERFORMANCE * Drive standardization, consistency, and scalability of regulatory processes * Identify improvement opportunities and implement data-driven solutions ENGAGE WITH CLIENTS AND STAKEHOLDERS * Act as a senior point of contact for clients on regulatory matters * Support client discussions, audits, and regulatory interactions with Health Authorities ENSURE QUALITY, COMPLIANCE, AND RISK MANAGEMENT * Ensure adherence to global regulatory requirements and internal processes * Support inspection readiness and audit preparedness WHAT YOU BRING TO THE TABLE: * Advanced degree in life sciences, pharmacy, or a related field * Significant experience in Regulatory Affairs within pharma, biotech, or CRO environments * Proven experience managing multiple programs and complex regulatory portfolios * Strong knowledge of global regulatory frameworks (EAP, clinical trials, or similar environments) * Demonstrated leadership experience managing teams and developing talent * Excellent stakeholder management and communication skills Equal opportunities myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.

myTomorrows

About myTomorrows  myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.    We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.    We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.    With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.   Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  The opportunity: Technical Product Owner As Technical Product Owner at myTomorrows, you will be embedded across our Infrastructure and Security teams, two lean, senior groups that own the company's cloud infrastructure, CI/CD pipelines, Kubernetes platform, and security posture. This is a delivery enablement role. Your job is to protect the focus of highly capable engineers, keep their work visible to the rest of the organization, and make sure delivery runs smoothly. This is not a product strategy role, and it is not an engineering role. You won't be setting the roadmap direction or writing code. You will own the rhythm of agile ceremonies, maintain and communicate a clear team roadmap, and act as the primary interface between internal stakeholders and the engineering teams. You'll need enough technical grounding to follow infrastructure and security conversations and represent them faithfully to a non-technical audience. Given that most of our team is located in the Netherlands, we only consider candidates for this position who live within commuting distance of our office in Amsterdam. What you'll do in this role: * Facilitate agile ceremonies for the Infrastructure and Security teams including sprint planning, standups, retrospectives, and reviews, while keeping the backlog healthy and well-groomed * Maintain and communicate the team roadmap, keeping it accurate and up to date, presenting it to stakeholders across the company, and making progress, dependencies, and changes visible * Manage stakeholder intake by triaging incoming requests, setting expectations on timelines, and protecting the teams from ad-hoc interrupts. Where a request needs deep technical input, connect the stakeholder directly with the right engineer * Track delivery and surface risk early, flagging blockers, slipping dependencies, and cross-team conflicts to the Engineering Manager before they become problems * Support access management operations on a transitional basis, handling routine access requests like provisioning, password resets, and permission reviews, while the team works toward full automation * Support the Engineering Manager with cross-functional communication, status reporting, and meeting preparation What you bring to the table: * 2+ years in a scrum master, delivery lead, or technical product owner role, ideally supporting infrastructure, platform, or security teams * Confident agile facilitator who runs ceremonies that people find useful and keeps backlogs healthy without micromanaging engineers * Strong communicator who can translate technical work into language non-technical stakeholders understand, and knows when a conversation needs an engineer in the room rather than a summary * Conversational familiarity with cloud and platform concepts like AWS, Azure, Kubernetes, and CI/CD, enough to follow the work and ask good questions * Proficiency in Jira and Confluence * Organized, proactive, and comfortable managing multiple workstreams and stakeholder groups simultaneously * Excellent English communication skills Nice to have: * Experience in a regulated environment such as healthcare or fintech * Familiarity with access management tooling and identity concepts like Azure AD, IAM, and SSO * Scrum Master certification such as CSM or PSM What success in the first 6 months looks like: * You've built trust with the Infrastructure and Security teams and are running ceremonies that engineers find genuinely useful, not box-ticking. * You've taken full ownership of the team roadmap. It's accurate, well-communicated, and stakeholders across the company know where to look. * You've established a clean intake process that shields the teams from unplanned interrupts, with stakeholders knowing what to expect and when. * You've flagged delivery risks early and consistently, giving the Engineering Manager the visibility needed to act before issues escalate. * You've handed off access management tasks to tooling or automation, reducing the operational overhead on the team. What we offer: * Impactful work that helps patients gain access to potentially lifesaving treatments * International work environment, scale-up energy and a flat organizational structure that encourages creativity and accountability * Competitive salary, annual performance bonus and an Employee Stock Option Plan * Great career development opportunities in a fast-growing company * Learning and development budget alongside internal knowledge sharing sessions * Attractive pension plan, full premium covered by myTomorrows * Hybrid working model * Policies to support working parents * Healthy lunch at the thriving Amsterdam office * Unlimited access to professional guidance by certified psychologists via OpenUp * Monthly events hosted by our vibrant Culture Club as well as an annual 'myTomorrowland' company-wide celebration Equal opportunities myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.