Community Manager - Working student

The Social Hub

Your Mission Should You Choose To Accept:  Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our Florence Lavagnini hotel. You'll oversee all our multiple F&B outlets, such as our restaurants, bars and our unique rooftop. We're looking for someone who can start immediately. As our F&B  Manager, you're always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart; our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses. What would we do without you?  In Case You Don’t Know Who We Are:  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  What You’ll Do You'll be responsible for these 3 different - but equally important - cornerstones of the hotel:  Operations:  * You’ll coordinate the daily operations of the F&B outlets with your teams, as well as other internal & external departments  * You support the management teams across all departments within the hotel * You always strive for quality and know our product offering like no other * You can point our guests to the best places to shop, eat, drink, club or any other request they might have, so they can experience the best the city has to offer Management & leadership * You offer support and work with the Front of House-, Engineering & kitchen teams in all aspects of running the hotel and it's outlets.   * You'll run daily operational meetings with your teams to ensure everything is going smoothly.  * You'll work together with the Brand & Marketing Manager and the Connector to build & maintain the TSH community  * You make sure all shifts are covered by planning and communicating the team's roster in time.   * You're a true, inspirational people leader. You lead by example and know exactly how to move and motivate your team and always have an ‘open-door’- policy for your team-member.   Performance:  * You're always looking for opportunities to generate revenue, while providing added value to our guests.  * You're responsible for assisting the hotel manager by keeping costs in line within your departmental budget.   * You manage daily revenue targets and drive commitment within the team to achieve the best possible monthly results.   * You'll manage running costs, from sales to guest supplies and any other operational related costs.   * You'll monitor daily performance, including points of sale, room revenues & quality.   Who You Are   * You have exceptional English and Italian communication skills, all other languages very welcome! * You have more than 5 years of management experience (preferably some years in a hotel environment). * You are all about solutions and connecting the right people. * You are a true problem-solver and are not afraid to make decisions in the moment. * You are courteous, professional and ready with a smile for team members, guests and random strangers alike. * You deal with stressful situations in a stress-free manor and bring calm and a sense of ‘I’ve got this’ to every situation. * You’re a team player and work hard to inspire and guide your team members to excellence. * You’re hard working, responsible and have a “let’s do this!” mentality. * You build, lead and inspire motivated, happy teams. * You’re legally allowed to work in Italy.  What We Offer * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.  * The chance to learn and grow in your role with the potential for future growth.  * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!  * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.    At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. * Salary range: 37.5-46.5K gross per year   Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

The Social Hub

Your Mission Should You Choose To Accept:  Located in a business neiborhood and surrounded of local bars, universities and green areas, The Social Hub San Sebastian operates around 300 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel.  Are you ready to reimagine hospitality with us and establish TSH in the heart of the Basque community Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our San Sebastián hotel. You'll oversee all 'Front of house'-areas, such as reception, coworking and our unique food & drink outlets.   As our F&B Manager (AKA: Community Manager), you're always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart; our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses. What would we do without you?  In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.    What You’ll Do You'll be responsible for these 3 different - but equally important - cornerstones of the hotel:  Operations: * You’ll coordinate the daily operations of the hotel with your teams, as well as other internal & external departments (e.g. Housekeeping and Engineering)  * You support the management teams across all departments within the hotel * You always strive for quality and know our product offering like no other * You can point our guests to the best places to shop, eat, drink, club or any other request they might have, so they can experience the best the city has to offer  Management & leadership  * You offer support and work with the Front of House-, Engineering & kitchen teams in all aspects of running the hotel.  * You'll run daily operational meetings with your teams to ensure everything is going smoothly.  * You'll work together with the Connector to build & maintain the TSH community  * You make sure all shifts are covered by planning and communicating the team's roster in time.   * You're a true, inspirational people leader. You lead by example and know exactly how to move and motivate your team and always have an ‘open-door’- policy for your team-member.   Performance:  * You're always looking for opportunities to generate revenue, while providing added value to our guests * You're responsible for assisting the hotel manager by keeping costs in line within your departmental budget   * You manage daily revenue targets and drive commitment within the team to achieve the best possible monthly resuls * You'll manage running costs, from sales to guest supplies and any other operational related costs * You'll monitor daily performance, including points of sale, room revenues & quality Who You Are * You have at least 3-5 years of management experience as Front Desk Manager or F&B Manager. * You are all about solutions and connecting the right people * You are a true problem-solver and are not afraid to make decisions in the moment * You are courteous, professional and ready with a smile for team members, guests and random strangers alike * You deal with stressful situations in a stress-free manor and bring calm and a sense of ‘I’ve got this’ to every situation * You’re a team player and work hard to inspire and guide your team members to excellence * You have exceptional English and Spanish communication skills, all other languages very welcome! * You’re hard working, responsible and have a “let’s do this!” mentality * You build, lead and inspire motivated, happy teams * You’re legally allowed to work in Spain What We Offer * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future * The chance to learn and grow in your role with the potential for future growth * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!  * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

The Social Hub

Your Mission, Should You Choose to Accept It  You’re the one who turns a building into a community people don’t want to leave. As our Member Programme Manager, you create the moments that bring people together, spark connections, and keep the energy alive in the hub. From packed events to unexpected collaborations, you make sure there’s always something happening that people talk about.  You’ll own the full experience, from idea to execution, building a programme that keeps members coming back and makes outsiders want in. You stay close to the city, spotting trends, meeting the right people, and turning that into experiences that feel fresh and relevant. Inside the hub, you’re the go-to for all things community.  This isn’t a desk job. It’s hands-on and people-first. If you love creating buzz, building relationships, and seeing your ideas come to life in real time, this is your stage.  In Case You Don’t Know Who We Are  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  What You’ll Do  * Build a community programme that people actually show up for  * Create and run events from idea to execution  * Partner with local brands, creators, and collaborators to bring the hub to life  * Turn member feedback and city trends into fresh programming  * Manage the full event calendar and keep it exciting and relevant  * Own the event budget and track what works and what doesn’t  * Brief teams across ops and marketing to bring every event together  * Lead community initiatives like the Dear Neighbour and Ambassador programmes  What You’ll Have  * You bring 3-5+ years of experience in events  * You’re confident, social, and feel at home in front of a crowd  * You have a strong creative eye and care about how things look and feel  * You know how to build programmes that drive engagement and loyalty  * You’re organised and keep multiple projects moving without dropping the ball  * You’re comfortable working evenings or weekends when events call for it  * You communicate clearly and connect easily with different teams and partners  * You speak fluent English and Italian What We Offer:    * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future    * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change    * The chance to learn and grow in your role with the potential for future growth    * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!    * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff      At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. * Salary range: 30-35K gross per year   Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.