Customer Onboarding Manager

Bynder

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control. We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes. Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team. THE MISSION You are being hired to streamline and accelerate the onboarding journey for our mid-market customers across EMEA. Your mission is to ensure every regional brand seamlessly adopts Bynder as their essential engine for digital transformation, realizing instant value from Day 1. YOUR FIRST YEAR: THE IMPACT ROADMAP We hire for outcomes. Here is what success looks like in your first year: * Day 90: You’ve fully mastered the Bynder platform, our proprietary onboarding methodology, and delivered your first high-satisfaction core system configuration. * Day 180: You are a performance multiplier, smoothly juggling a concurrent portfolio of 10–15 mid-market projects, accelerating project delivery timelines, and directly boosting regional Net Retention targets. * Year 1: You have fundamentally leveled up our portfolio configuration frameworks, successfully embedded AI-driven tracking efficiencies into your weekly workflow, and become a culture carrier who routinely secures high-quality customer advocacy milestones and G2 reviews. THE TEAM: WINNING TOGETHER At Bynder, collaboration is our superpower. You’ll join a highly focused, agile squad of onboarding professionals who believe in sharing technical knowledge and winning as one. You will partner closely with our Sales, Customer Success, and Product teams to champion customer needs and position our clients for long-term growth. WHAT YOU’LL DO (WEEKLY FOCUS) To reach your milestones, you will spend your time: * Project & Implementation Management: Fully lead the onboarding project lifecycle for assigned accounts, ensuring a seamless, timely, and complete configuration of the Bynder suite. * Consulting & Taxonomy Strategy: Advise customers on asset bank taxonomy, metadata structures, governance, and custom workflows tailored to their unique business use cases. * AI-Driven Productivity: Actively leverage modern AI tools to accelerate daily workflows, automate routine reporting, and analyze customer meeting insights (such as sentiment analysis and transcript summaries) to continuously optimize project delivery. * Business & Revenue Contribution: Drive positive time-to-value to directly impact regional Net Retention targets. Proactively identify expansion opportunities during onboarding and pass them to Sales to help meet team ARR growth goals. * Advocacy & Sourcing: Serve as the customer’s voice to the Product Team regarding enhancement requests. Celebrate successful deployments by driving customer advocacy and sourcing high-quality G2 customer reviews. * Data & Portfolio Tracking: Maintain meticulous project hygiene by accurately tracking time allocation, budget burn rates, and project risks across your portfolio within internal systems like Kantata (Mavenlink), Jira, Catalyst, and Salesforce. YOUR PROFILE We look for the following competencies to thrive in this role: * Expertise: Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management—ideally within digital industries. You bring a proven track record managing standard SaaS implementations, with experience handling a concurrent portfolio of 10–15 mid-market projects at the same time. You possess a strong affinity for technology, including a massive plus for experience with APIs, integrations, or video editing software, and are comfortable getting used to—and experimenting with—AI platforms to drive personal and operational efficiency. * Language & Travel: Fluency in English and proficiency in German or French is a major advantage; willingness to travel as needed, including working from our Amsterdam office at least two times a week, is required. * Complexity: Advanced critical thinking and analytical skills, with the ability to distinguish accurately between minor setup issues and major blockers. You love a challenge, learn complex systems quickly, and proactively seek out solutions autonomously to guide mid-market customers through digital asset transformations. * Ownership: An action-oriented, proactive mindset where juggling multiple concurrent customer projects is second nature to you. You enjoy working smart, taking the initiative to act quickly on minimal information, and proactively pushing yourself and others toward successful milestones using all tools at your disposal. You possess strong organizational skills, setting explicit goals, tracking progress flawlessly, and mobilizing internal resources (like technical setup and data migration teams) efficiently. * Collaboration: Excellent oral and written communication skills, with the ability to present comfortably to diverse groups and excel at translating complex technical logic into clear, simple business terms. You act in the customer's best interest, manage expectations confidently, and smoothly navigate difficult conversations with executive-level stakeholders. You genuinely enjoy working with all types of people, actively give and receive constructive feedback, and excel at diffusing tense, high-escalation situations. WHY YOU'LL LOVE BYNDER! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. WHAT WE HAVE * Challenging and inspiring work environment * Learning and Development budget * Commuting budget * Mental Health and Well-being Support * Bynder Love "stipend” * Unlimited vacation policy * Volunteer Time Off * Team and Company activities * Complimentary Lunches and Snacks * Offices in Amsterdam or Rotterdam OUR COMMITMENT: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. #LI-Hybrid #LI-LM1

Smartly

Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers. Responsibilities: * Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs. * Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives. * Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io. Key Tasks: * Training clients on all key aspects of Smartly’s platform. * Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics. * Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness. * Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps. * Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed. * Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded. * Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers. Qualifications: * Bachelor's degree in a relevant field or equivalent practical experience. * 3 - 5 years digital experience ideally ideally with exposure to both paid social (Meta) and programmatic media buying * Strong understanding of digital advertising platforms and tools. * Experience working with Google Sheets, utilizing its features and functions effectively. * Proficiency in creating visually appealing and impactful presentations using Google Slides. * Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders. * Detail-oriented and highly organized, with strong project management skills. * Problem-solving mindset and ability to navigate complex situations. * Self-motivated and proactive, with the ability to work independently and prioritize tasks. * Ability to thrive in a fast-paced and collaborative team environment. Join our team and contribute to the success of our clients as they embark on their Smartly.io journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership. ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Doctolib

WERDE TEIL UNSERER MISSION, WERDE TEIL VON DOCTOLIB! Als Customer Onboarding Manager (Healthcare) bei Doctolib bist du verantwortlich für den erfolgreichen Einsatz unserer digitalen Lösungen durch unsere Kund:innen – von Arztpraxen bis hin zu Krankenhäusern und Kliniken. Du bist das Herzstück jedes Projekts: Berater:in, Anwendungsspezialist:in, Change Manager:in und Projektmanager:in in einer Person. Du wirst eigenständig Projekte leiten, Kund:innen durch den gesamten Onboarding-Prozess begleiten – vom Kick-Off bis zur Nutzung unserer digitalen Lösungen – und durch Deinen Einsatz dazu beitragen, das Gesundheitswesen in Deutschland zu digitalisieren. DEINE AUFGABEN * Du übernimmst Projekte nach der Übergabe durch den Sales Manager und bist für die Planung, Koordination und Umsetzung des gesamten Onboarding-Prozesses beim Kunden verantwortlich * Du bist während der gesamten Projektumsetzung der Hauptansprechpartner:in für den Kunden und das  Bindeglied zu weiteren Doctolib-Teams * Du verantwortest den Kick-Off sowie die technische und organisatorische Analysephase. Du nimmst alle relevanten Einstellungen in unseren digitalen Lösungen vor und koordinierst Datenexport und -import * Du schulst Mitarbeiter:innen auf Kundenseite (Key User & Endanwender:innen) und begleitest den Go-Live remote oder hybrid * Du dokumentierst den Projektfortschritt kontinuierlich und übergibst das Projekt nach Abschluss strukturiert an das Performance Team DEIN PROFIL Du bist der festen Überzeugung, dass Du genau das mitbringst, was es für die Position braucht? Dann ermutigen wir Dich, Dich zu bewerben. Selbst wenn Du nicht jede Anforderung erfüllst, bist Du vielleicht genau die/der richtige zukünftige Doctoliber:in für diese oder andere Stellen!   Um Teil unseres Teams zu werden, bringst Du Folgendes mit: * Erste Erfahrung im Projektmanagement oder in der Kundenberatung, idealerweise in der Gesundheitsbranche, B2B- oder Software-Umfeld * Ausgeprägte Kommunikationsstärke und Freude daran, Verantwortung zu übernehmen, als Hauptansprechpartner:in für verschiedene Stakeholder:innen zu agieren * Strukturierte, eigenverantwortliche Arbeitsweise sowie ein hohes Maß an Lösungsorientierung * Nutzung von GenAI-Werkzeugen ist für dich Routine * Reisebereitschaft für Onsite-Termine bei Kund:innen im Großraum München und darüber hinaus * Sehr gute Deutsch- und gute Englischkenntnisse Besonders interessant sind für uns außerdem: * Erfahrung im Change Management oder im Healthcare-Umfeld * Kenntnisse in der Nutzung von Projektmanagement-Tools (z. B. Salesforce) * Begeisterung für digitale Produkte und das Gesundheitswesen WAS WIR DIR BIETEN * Ein von Doctolib gesponsertes Deutschlandticket, wenn Du aus dem Büro oder im Hybridmodus arbeitest * 28 Urlaubstage + 1 Tag zusätzlich für jedes volle Beschäftigungs-Kalenderjahr (max. 30 Tage) * Die Möglichkeit, 10 Tage im Jahr aus dem Ausland zu arbeiten * Eine betriebliche Krankenversicherung mit tollen Zusatzleistungen * Eine betriebliche Altersvorsorge (bAV) mit einem Arbeitgeberzuschuss von 40% (15% während der Probezeit) * Das Doctolib Parent Care Programm, das extra Elternzeit (1 Monat) uvm. enthält * Kostenlose Mental Health- und Coaching-Sessions über einen externen Partner * Zusätzlich zu gesunden Snacks und einem regelmäßigen Frühstücksbuffet bieten wir Essensgutscheine * Ein gefördertes Sportangebot mit unserem Partner Urban Sports Club * Für pflegende Betreuungspersonen und Beschäftigte mit Behinderungen gibt es ein Angebot, das flexiblere Arbeitszeiten, zusätzliche Freistellung aus medizinischen Gründen und psychologische Unterstützung beinhaltet * Teilnahme an Doctolibs langfristigem Mitarbeiterbeteiligungsprogramm DoctoGrowth DER INTERVIEW-PROZESS * Erstes Kennenlerngespräch (45 Min.) * Fachliches Interview inkl. Case Study * Interview mit dem Team / Hiring Manager * Mindestens eine Referenzprüfung JOB DETAILS * Vertragsart: Festanstellung (unbefristet) * Umfang: Vollzeit * Standort: München * Startdatum: ab sofort * Arbeitsweise: Hybrides Arbeiten (2 Tage Homeoffice / Woche)   Wir verfolgen die Vision, die Gesundheit aller zu verbessern. Dies spiegelt sich auch im Recruiting wider. Wir evaluieren Bewerbungen ausschließlich auf der Grundlage von Qualifikation und Motivation. Diskriminierung wird bei uns nicht toleriert.   Je diverser unser Team und die Ideen sind, desto mehr wird unser Produkt die Gesundheit unserer Nutzer:innen verbessern können. Deshalb laden wir Dich ein, Dich bei uns zu bewerben, unabhängig von Geschlecht, Religion, Alter, sexueller Orientierung, ethnischer Herkunft oder Behinderung.   Um Chancengleichheit zu gewährleisten, kannst Du in Deiner Bewerbung auf Angaben wie Fotos, Alter, etc. verzichten. Lass uns bitte wissen, welche Vorkehrungen wir treffen können, um Dich bestmöglich zu unterstützen. Wir freuen uns, mit Dir das Gesundheitswesen zu digitalisieren!   Alle bereitgestellten Informationen werden von Doctolib für das Bewerbungsmanagement verarbeitet. Für Details zur Datenverarbeitung klicke bitte hier. Bei Fragen oder wenn Du Deine Rechte wahrnehmen möchtest, wende Dich bitte an hr.dataprivacy(at)doctolib.com.