Digital Account Manager

DEPT

Senior Digital Account Manager Amsterdam/Rotterdam, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway. As a Senior Digital Account Manager within DEPT® you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. A person that is able to orchestrate, navigate and lead the challenges and opportunities of our clients. Someone who is curious, who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and delivery ready proposals, to solve the challenges of our clients, today.  You will act as the client internally at DEPT® - direct DEPT® into most interesting opportunity areas → challenge the team and maintain focus on the client’s problems, making sure standard is met, that delivery is met. Take ownership of the challenges and the business problems the CMO has - in their IO, need to know them. You will have a full understanding of DEPT®’s offering - knowing how our capabilities solve client problems in other domains and have the ability to coach (mentorship). Have a business first and revenue driver approach, with the client’s benefit as a priority.  WHAT YOU’LL DO: * Have a full understanding of our clients’ needs and business objectives. Prioritize and manage clients’ expectations across all digital projects * Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers * Responsible for effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key clients and internal team(s) * Research and pursue opportunities for client growth * Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust * Prepare regular reports of progress and forecasts to internal and external stakeholders * Orchestrate the organisation around the clients to navigate and lead the challenges and opportunities WHAT YOU BRING: * You have many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher. Experience in working with global clients is a big plus * You have experience in managing and facilitating international and cross functional internal teams on your clients * You’re driven by insights and analyses and build your strategies comprehensively and logically on them * Have a solid understanding of the overall dynamics of the digital industry and digital product delivery process; * Understands how strategy, design, technology and data are essential to deliver impactful and valuable digital products / experiences.  * Have a strong communication, listening and interpersonal skills in building relationships with professionals of all organizational levels; * Understands the commercial dynamics of a digital agency.  * Are someone who is able to “connect-the-dots” across channels and touchpoints internally as externally; * Have a strong work ethic and the willingness to get the job done while maintaining a supportive, empowering and positive attitude; * Embrace thought-leadership by staying up-to-date on industry news, technology trends and best practices; * Have solid written and verbal communication skills in Dutch and English. WE OFFER * A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.  * 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days. * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.  * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Wero, Philips, Uber, Miele, Grolsch, Praxis and many more. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE As a Creative Project Manager, you work closely with our major accounts and teams on a daily basis, running diverse creative projects from start to finish. You’re able to combine the best way of work for our creative teams and the briefed timeline of the client into a feasible workflow. Because of your knowledge and interest in the creative industry and its processes, you have an opinion that is respected and appreciated by both the customer and the internal teams.  You know exactly what our customers need, even if they don't explicitly ask for it. You are good at making schedules and monitoring budgets and you enjoy meeting or even exceeding customer expectations together with the team. You are the customer's first point of contact during projects, which means you have daily contact with them to update the progress of the project with them and foresee risks.  You feel responsible for bringing the project to a successful conclusion and coordinating the deliverables with the customer and the team. In short, you are the spider in the web who keeps the focus on getting our projects delivered, who does not shy away from deadlines, who can monitor overviews and budgets, and who can coordinate all of this with the customer. WHAT YOU’LL DO * Work on one of our biggest client teams, working with multiple team members such as creatives, strategists and technical specialists.  * Manage end to end creative projects (content creation, social, design, affiliate marketing, toolkits, 360 campaigns), you make sure qualitative work is delivered on time and within budget.  * Be the key contact for clients, an advisor who provides resources, and who addresses problems and solutions * Tracking time and budgets. You’re able to forecast, flag and act when it comes to project and client financials.  WHAT YOU BRING * Relevant experience in both project management and digital marketing; * Experience on the agency side; * Have experience and ambition to manage digital marketing projects within the creative field (content creation, organic social media, design, affiliate marketing); * Experience and/or affinity with project management tools such as Asana, Trello, Jira; * Have experience with A-brands and their digital performance issues; * Located and available to start working either from our offices in Amsterdam or Rotterdam; * Speak fluent Dutch and English. WE OFFER * A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.  * 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days. * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.  * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Friendventure

KURZBESCHREIBUNG Die Beratung und Akquise in der digitalen Welt sind deine Leidenschaft? Du überzeugst Kunden durch ein souveränes Auftreten und kreative Lösungskonzepte? Es motiviert dich, aus Neukontakten echte Partnerschaften zu machen und diese strategisch zum Erfolg zu führen? Dann suchen wir dich als Digital Account Manager (m/w/d)! DEINE AUFGABEN * Du betreust Inbound-Anfragen vom ersten Kontakt an und steuerst den gesamten Akquiseprozess  * Du erarbeitest kreative Konzepte und präsentierst diese souverän in Pitches und Workshops * Die Erstellung von Angeboten sowie die Kalkulation und Verhandlung gehören zu deinem Kernbereich *  Als zentrale:r Ansprechpartner:in begleitest du Projekte und identifizierst proaktiv Upselling-Potenziale * Du gewinnst neue Kunden für uns und entwickelst unser bestehendes Portfolio strategisch weiter * In enger Abstimmung mit dem Marketing-Team optimierst du unsere Vertriebsprozesse DEIN PROFIL * Du hast mindestens 2 Jahre Berufserfahrung in einer Agentur oder einem Digitalunternehmen, idealerweise in den Bereichen Beratung, Design, Entwicklung oder Projektmanagement * Projekte rund um Website-Relaunches und CMS-Lösungen sind dein vertrautes Terrain und du weißt genau, worauf es in der  Umsetzung ankommt * Erfolgreiche Neukundengewinnung und die strategische Entwicklung unserer Bestandskunden sind dein täglicher Antrieb * Souveränes Auftreten und die Fähigkeit, technische Konzepte in überzeugende Business-Cases zu übersetzen, zeichnen dich aus * Dein Handeln ist geprägt von einer unternehmerischen Denkweise und einem sicheren Gespür für wirtschaftliche Zusammenhänge DEINE BENEFITS * Friend ist Programm: Wir nennen es zuerst, denn das macht uns aus: Kolleg:innen, die sich Freunde nennen, füreinander einstehen und mit denen es Spaß macht zu arbeiten * Volle Flexibilität: Bei uns entscheidest du über Arbeitszeit und Arbeitsort – Hybrid-Work und Homeoffice? Wie es für dich gerade am besten passt! * Zukunftsorientiertes Arbeiten: Wir arbeiten am Puls der Zeit und setzen aktiv auf KI in unserem Leistungsportfolio * JobRad-Leasing: Ob für den Arbeitsweg oder die Wochenendtour – bei uns kannst du dein Wunschrad ganz einfach leasen * Mobilität nach Wahl: Wir unterstützen dich bei deinem Arbeitsweg mit einem Zuschuss zum Deutschlandticket und der Option auf einen Tankgutschein  * Work-Life-Balance: Schätzen wir genau wie Du und ist mit unserem flexiblen Arbeitsmodell gesichert. * Urlaubstage: 28 + 2 * 0,5 freie Tage für Weihnachten und Silvester * After-Work-Programm: Neben der Urban-Sports-Mitgliedschaft und regelmäßigen Team-Events erwartet dich unsere jährliche Workation * Weiterentwicklung: Wir bieten spannende Projekte und stetige Weiterentwicklung in einer Organisationskultur, in der der Status Quo auch hinterfragt werden darf * Drinks & Snacks: In unseren Büros findest du alles für dein Wohlbefinden – Kaffee, Limonade, Bier, frisches Obst und vieles mehr Beim Lesen der Stellenanzeige dachtest du dir "Hell Yes!"? Dann schick uns deinen CV mit deinen Gehaltsvorstellungen und möglichem Startdatum an  karriere@friendventure.de