Employee Relations Manager

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the job As a Senior Employee Relations Manager, you will be responsible for leading and managing neutral, timely, and thorough investigations to ensure a respectful and safe workplace. You'll act as a trusted advisor to leadership and the People Team, using your expertise in investigations, legal guidelines, and HR best practices. You will lead and contribute to projects which positively impact the workplace.  Your work will directly support our commitment to maintaining a positive and inclusive culture for all employees.  This is an individual contributor role that reports to the Head of Employment Legal and Employee Relations. You will be required to work from Adyen’s office at least 3 days per week with at least 1 in-office day being a Monday or Friday.  The salary range for this role is:  What you'll do * Help to further build out our investigation function at Adyen.   * Lead and manage all aspects of internal investigations under the direction of NA Employment Counsel. Your responsibilities will cover the full lifecycle of an investigation:  * Intakes and interviews * Collecting and weighing evidence * Conducting forensic evidence searches * Making credibility determinations * Reaching factual findings according to the relevant evidentiary standard * Analyzing factual findings against internal policies * Determining whether policies have been violated * Debriefing internal stakeholders and leadership regarding investigation conclusions * Thorough case documentation and record keeping * Develop key Employee Relations and Employment Legal projects, such as improving investigation processes, implementing new ER-focused technologies * Reviewing and recommending existing policy updates. * Occasional legal research regarding employment legal issues. * Design and deliver training programs for managers and employees on topics like respectful workplace conduct, ethical behavior, and effective complaint resolution.  * Coaching HR Business Partners on employee relations matters and best practices.  * Analyzing data with an eye towards prevention, identifying trends, and recommending initiatives.   * Up to 15% travel may be required. What you bring * You have 10+ years of experience in an Employee Relations or Employment Legal role with a primary focus on conducting workplace investigations. * You have deep knowledge of employment law and regulations across North America.  * You are an excellent communicator, with the ability to handle confidential information with the utmost discretion. Strongly preferred * Experience in a global or high-growth tech company * Employment Legal practice experience  * Law license in at least one US state  * AWI-CH Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! Other details:  * This role is based out of our San Francisco, Chicago, or New York office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles * Ability to travel domestically and internationally 20%+ * The annual base salary range for this role is $210,000-$275,000 to learn more about our compensation philosophy, please click here. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4-5 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our New York City office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are currently seeking an Employee Relations & Compliance Manager to be a part of our Employee Relations & Compliance team. This role will conduct investigations into workplace concerns and support positive employee engagement by providing guidance and recommendations to resolve employee concerns. It will also provide support to the People Business Partner team and leadership with managing under performance as needed. This role will work closely with the People Business Partners, Legal, and Compliance teams to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns.  Essential Duties & Responsibilities: * Conduct prompt and thorough investigations into sensitive employee relations issues, including EEO concerns, and make objective recommendations based on findings. This includes: conducting investigatory interviews, collecting/reviewing relevant evidence, writing investigation reports, and delivering debriefs with relevant stakeholders  * Ensure consistent application of policies and procedures * Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies * Thoroughly document investigative efforts internally using a case management system * Foster effective relationships with HR teams, business leaders, and Employment Legal * Coach People Business Partners and managers on how to appropriately manage and resolve moderately complex ER issues and performance management issues * Support Okta’s leaders and PBPs with performance management and position elimination matters, providing recommendations and guidance in line with Okta’s established guidelines. * Partner with team members throughout the People organization to communicate and educate on policies, procedures, and compliance * Collaborate with Employee Relations leadership to scale and refine the employee relations  function, including development of reactive and proactive initiatives, production of data analytics, and providing global employee relations support, ensuring an equitable and transparent employee experience across the company * Participate in the development and deployment of ER related training and other team projects as needed Knowledge & Requirements: * Strong interpersonal skills, as demonstrated by strong written and oral communication, and high emotional intelligence  * Demonstrated ability to work effectively in a team environment * Develop trust and rapport and influence cross-functional partners and business leaders * Remain respectful and empathetic when confronted with difficult and uncomfortable situations surrounding an investigation and/or performance management * Able to handle confidential information in a mature and professional manner * Ability to navigate ambiguity within a fast moving and changing environment * Ability to use independent judgment, reasoning and analysis, problem-solving skills and creativity in helping the business solve complex problems * Project management experience or experience as a key project contributor * Effective at managing time and resources while prioritizing and balancing multiple commitments with some input from manager Basic Qualifications: * Bachelor’s degree preferred * Minimum 5+ years of relevant employee relations experience, focused on ER investigations, employment legal, performance management, and/or HRBP experiences * Solid understanding of federal, state, and local labor and employment laws * Comfortable working with any level of employee or manager; able to read a situation and navigate complexity and ambiguity * Demonstrated sound judgment and experience assessing and mitigating risk  * Ability to Influence: Shapes strategy, decisions, and org behavior through trust and insight Preferred Qualifications: * Advanced degree, law degree, or other specialized training in employment investigations and employment law a plus * Experience supporting international employees and conducting international employment investigations a plus * Experience supporting international employees with performance management a plus #LI_hybrid #IGP11603 Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/irl. The annual base salary range for this position for candidates located in Ireland is between: €80.000—€110.000 EUR The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.