Host - Cecconi's Amsterdam

Soho House

The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping. The role... We are currently seeking a Host/Hostess to assist the Cecconi's service team in taking reservations and planning and organizing seating. The Host/Hostess is the first and last point of contact for all members and guests and makes sure everyone is having a good time. Administrative duties are part of this job as well as assisting with service during busy times. As part of our Soho House team, it's your job to make sure our members and guests have a great experience every time. If you have a natural charm of hospitality, we'll give you a platform to connect, grow, have fun, and make a difference. Benefits... * 2 paid 'Volunteer Days' per calendar year (to support charitable causes). * Soho Friends Membership * Monthly movie screenings in the in-house cinema with current movies * Monthly workout opportunities (including inter-departmental). * Weekly Yoga/Pilates classes * 50% discount on our Cowshed products * Discounts with external providers (corporate benefits) We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.

Soho House

The role… At Soho House a Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency. A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival. Main Duties * Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner * Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail * Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution * Punctuating all calls and interactions with friendliness, accuracy, and discretion * Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly * Build relationships with members and guests and communicate and red flags and positive feedback to management to assess * Influence a fun and positive atmosphere by being approachable and professional * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * Minimum of 3+ years’ experience in a similar role. * Must have OpenTable and MICROS experience * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8-10 hours. * Fast paced movements occasionally required to go from one part of the club to others. * Must be able to understand and communicate clearly with guests, members, and coworkers. * Must be able to reach and handle the computer, keyboard, and desktop items. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD

Soho House

The place…    Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.    The role…  At Soho House a Host/Hostess is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.  A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.  Main Duties  * Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner  * Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail  * Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution  * Punctuating all calls and interactions with friendliness, accuracy, and discretion  * Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly  * Build relationships with members and guests and communicate and red flags and positive feedback to management to assess  * Influence a fun and positive atmosphere by being approachable and professional  * Performs other duties as assigned by supervisor/manager  Required Skills/Qualifications  * OpenTable and MICROS experience (Is a plus)  * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.  * Problem solving skills and bring conflict resolution to any anticipated or current matter  * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment  * Strong communication skills and ability to understand and follow written and verbal instructions  * Flexible schedule and ability to work nights, weekends and holiday’s (as needed)  Physical Requirements  * Must be able to seize, grasp, turn and hold objects with hands.  * Must be able to work on your feet for at least 8-10 hours.  * Fast paced movements occasionally required to go from one part of the club to others.  * Must be able to understand and communicate clearly with guests, members, and coworkers.  * Must be able to reach and handle the computer, keyboard, and desktop items.  * Occasionally kneel, bend, crouch and climb as required.  Benefits...  Team meal whilst on shift prepared by our chefs  Soho Friends Membership  50% Team discount on Food & Drink, 7 days a week  Team Room Rates; Any Bedroom, Any House, $100 a night  Birthday Day Off  Discount on Cowshed products and Soho Home (up to 20%)  Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.  Continuous training to develop yourself personally and professionally  Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.