[Internship] IT Support

Sales Layer

JOB SUMMARY ⚠️ Important: This internship requires an active internship agreement ("convenio de prácticas") with a university or educational institution. Applications that do not meet this requirement cannot be considered. Sales Layer is a VC-backed (Series B) SaaS software company that automates the complexity around Product Information Management (PIM). With steady YoY growth, we have seen long-term clients like Tupperware, Acciona, Titanlux, Avnet and Teka consistently trusting our platform. It’s an exciting time to join the company, Sales Layer has just been named G2’s leader for Commerce Products in the last Software Awards, placing us in the top 1% of the list. Founded in 2013, Sales Layer has a meaningful culture based on personal and team growth, flexibility, empathy and diversity with over 17 nationalities. Brief description of the position: The IT Support / Sysadmin Intern will support the day-to-day IT operations of the company, helping employees with technical issues related to their computers, hardware, software, access, connectivity and internal tools. The role will involve managing IT support tickets through Jira, assisting with the setup and maintenance of employee devices, troubleshooting performance issues, documenting recurring problems and supporting the IT team in keeping our internal systems running smoothly. This internship is designed for someone who wants to gain practical experience in IT support, workplace technology, device management and basic systems administration within a SaaS company. WHAT WILL YOU BE DOING? IT Ticket Management: Receive, classify, follow up and resolve internal IT support requests through Jira, ensuring clear communication with employees and proper documentation of each case. Employee Technical Support: Support employees with day-to-day technical issues related to laptops, monitors, peripherals, operating systems, applications, internet connectivity, VPN, access permissions and internal tools. N1 Security Response: Serve as the primary point of contact for internal security events, managing the initial intake and response for potential threats. Key responsibilities include: * Receiving, triaging and investigating phishing reports submitted by employees. * Documenting and escalating confirmed security threats to the specialized security team. * Supporting incident tracking and internal communication during active security events. Endpoint and Server Hardening: Support the IT department in the implementation and maintenance of security hardening protocols for both employee workstations and internal infrastructure servers, with a focus on: * Configuring OS-level hardening for Windows and macOS endpoints. * Reviewing and enforcing established security baselines, such as CIS Benchmarks. * Securing internal IT servers and core services. * Maintaining documentation on applied configurations and any identified deviations. Device Setup and Maintenance: Assist with the preparation, configuration and maintenance of employee computers, including software installation, updates, basic security settings and hardware checks. Hardware Troubleshooting: Help diagnose and resolve issues related to laptop performance, battery problems, overheating, slow devices, screens, keyboards, docking stations, headsets and other equipment. Onboarding and Offboarding Support: Support the IT setup for new joiners, including preparing devices, configuring accounts and ensuring they have access to the tools they need. Assist with device recovery and access removal during offboarding processes. Inventory and Asset Management: Help keep track of IT equipment, devices, accessories and assignments, ensuring records are updated and equipment is properly managed. Documentation: Create and update internal guides, troubleshooting steps and procedures for recurring IT issues and common employee requests. Collaboration with Internal Teams: Work closely with People, Tech and other departments to support employee needs and improve internal IT processes. REQUIREMENTS Foundational IT Knowledge: Basic understanding of computers, operating systems, hardware, software installation and common troubleshooting steps. Security-Aware Mindset: Strong understanding of the importance of security in day-to-day IT work. The candidate must apply security best practices as a natural part of their tasks — from managing access permissions to handling onboarding and offboarding processes — without cutting corners or bypassing established controls. User Support Mindset: Willingness to help employees, communicate clearly and provide practical solutions to technical problems. Attention to Detail: Rigorous and organized approach when handling devices, access, tickets, documentation and IT inventory. Problem-solving Skills: Ability to investigate technical issues, identify possible causes and escalate when needed. Communication Skills: Ability to explain technical topics clearly to both technical and non-technical users. Organization: Ability to manage several requests at the same time, prioritize issues and keep ticket information updated. Desirable: * Basic knowledge of Windows and macOS environments. * Basic understanding of hardware components and common laptop performance issues. * Experience or familiarity with ticketing tools such as Jira, Zendesk or similar. * Basic knowledge of Google Workspace administration. * Basic knowledge of user access management and permissions. * Basic networking knowledge, such as WiFi, VPN, DNS, IP or connectivity troubleshooting. * Basic knowledge of endpoint and server hardening practices (e.g. CIS Benchmarks, OS hardening guides). * Familiarity with common phishing patterns and N1 security response procedures.  * Interest in cybersecurity, device management, EDR tools and IT operations. * Basic scripting knowledge, such as Bash or PowerShell, would be a plus. * Familiarity with common phishing patterns and N1 security response procedures. Educational Background: Currently pursuing a degree or vocational training in Computer Science, Systems Administration, IT, Telecommunications, Cybersecurity or related technical fields. WHAT WE OFFER * Opportunity to gain hands-on experience in IT support, internal systems administration and cybersecurity within an established SaaS company. * Mentorship and guidance from experienced professionals. * Practical exposure to employee support, device management, troubleshooting, endpoint hardening , IT documentation and internal operations. * Flexible working hours and the possibility of remote work. * 30h to 35h per week. * 7€/hour.

Dedale Intelligence

ABOUT DEDALE: Dedale is the differentiating source of strategic intelligence in the technology space, with a market-intelligence platform focused on B2B mid-market tech companies. We help investors and executives make better strategic decisions through a combination of proprietary data, expert interviews and market analysis. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10,000 market professionals to deliver on-the-ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Headquartered in Paris with teams across the globe, we are growing fast. To support that growth, we are opening an IT Support Technician internship that will sit at the heart of the company’s day-to-day operations, with a real path to a permanent role. ABOUT THE ROLE: Reporting to the Head of Security, you are the day-to-day IT point of contact for every team. You make sure everyone has a reliable, secure and well-equipped working environment, from a new joiner’s first day through to everyday support. You work both on-site (hardware, network, workstations) and remotely. This is a hands-on, varied internship, ideal for a student who wants to gain real experience in a modern IT and security environment, with close mentoring along the way. A permanent role may follow a successful internship. What you’ll do: * User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely. * On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues. * Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers. * Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships. * Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals. * Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration. * Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency. What you’ll learn: You will be trained by the Head of Security on the full security and IT stack we operate (Entra ID, Defender, network, internal infrastructure). You will contribute directly to our compliance goals (SOC 2, ISO 27001) by securing every device in the company, and you will take part in budget optimization (licenses, hardware, vendors). The scope grows with you. YOUR QUALIFICATIONS: * Last year of a graduate degree (Bachelor or Master) in a related field, ideally looking for an end-of-studies internship. * A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome. * Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus. * Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn. * Methodical, service-oriented, with a habit of clear documentation. * Fluent English; working French is a strong plus. * On-site in Paris; reliable and trustworthy (the role involves admin rights and account management). Why join us: * A genuine springboard: a formative internship with a path to a permanent role (CDI) for a strong performer. * A hands-on, autonomous and varied role with visible impact across the whole company. * Real mentoring and skill-building across IT and cybersecurity. * Offices in the heart of Paris (WeWork), and a young, international team. * A modern, stimulating tech environment, in direct contact with management. APPLICATION PROCESS: 1. Technical Test. 2. Intro call with a Talent Acquisition Specialist. 2. Technical Interview with the Head of Security. 4. Onsite Final Interviews with a member of the Management Team and Head of HR. 5. Reference check.

SkyNRG

IT OPERATIONS INTERNSHIP ABOUT THE ROLE At SkyNRG, IT plays an important role in enabling a fast-growing organization to scale efficiently and securely. As an IT Operations Intern, you will support the daily running of our IT environment while contributing to projects that improve how the business operates. During this internship, you will work closely with the IT team and collaborate with colleagues across the organization. You will gain hands-on experience with user lifecycle management, first-line support, and modern cloud-based IT environments. In addition to operations, you will contribute to automation and cybersecurity initiatives that help shape the future of IT at SkyNRG. This role offers the opportunity to combine operational IT work with project-based learning in a purpose driven organization.   YOUR RESPONSIBILITIES * IT operations support: Support day-to-day IT operations, including user onboarding and offboarding, account setup, and maintaining access across systems. * First-line support: Provide first-line technical support for hardware, software, and connectivity issues. * Ticketing & maintenance: Assist with ticket triage in Jira Service Management, perform device checks, and support routine system maintenance. * Automation projects: Contribute to automation initiatives using the Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio), helping streamline internal workflows such as user lifecycle processes. * Cybersecurity support: Assist in cybersecurity initiatives, including improving incident reporting workflows and strengthening overall IT security practices.   YOUR PROFILE You recognize yourself in the following: * Bachelor’s or Master’s student in Information Technology, Computer Science or a related field (enrolled for the full duration of the internship) * Strong interest in IT operations, automation and cybersecurity * Familiarity with at least one scripting language (Python or PowerShell preferred) * Basic understanding of JSON and API concepts is a plus * Strong problem-solving mindset with attention to detail * Good communication skills and a collaborative approach * Proactive, curious and eager to learn in a dynamic environment * Professional level of English, both written and spoken * Full-time availability for a 6-month internship * Strong interest in sustainability This internship is based onsite at our office in Nieuwmarkt, Amsterdam. Due to the hands-on nature of IT operations, you will work closely with the team on-site, allowing you to handle hardware directly and benefit from close mentorship. You will have regular 1:1s with team members to support your learning and development. ABOUT SKYNRG Since 2009, SkyNRG has been a change maker in the aviation industry. We are dedicated to supplying and producing high-integrity Sustainable Aviation Fuel (SAF), making sustainable aviation a reality. Collaboration is fundamental to achieving our ambition. We nurture genuine relationships with global partners in our drive to make SAF the alternative to fossil jet fuel. Our in-house team of SAF experts have helped over 60 airlines and corporates reduce their climate impact using the Book & Claim mechanism; the most transparent and traceable way to support aviation sustainability with real emission reductions. Sustainability is woven into the fabric of our company. We maintain an independent Sustainability Board, which advises the company on feedstocks and provides strategic guidance on wide-ranging sustainability issues. SkyNRG operations are certified against the RSB EU RED, CORSIA, and Book & Claim standards. At SkyNRG, you’ll find: * An innovation-driven culture – where big ideas turn into real impact * Growth opportunities – in a fast-scaling, industry-changing company * A collaborative team – where your ideas and expertise are valued * A mission that matters – leading the change in the energy transition by producing and supplying high-integrity SAF WHAT WE OFFER We offer a brand-new office in the heart of Amsterdam, designed for collaboration and creativity. Most importantly, you’ll have the opportunity to contribute to a truly game-changing green initiative, making a real impact on the aviation industry and the planet. Besides that, we offer: * A unique working experience in a scale-up at the forefront of sustainable aviation * An inspiring international work environment in a fast growing and innovative industry * A great opportunity to work in a multidisciplinary, committed, and talented team * A monthly internship allowance of 500 euros * Commuting travel reimbursement * Free Daily Lunch * Paid Volunteering Day * Access to our electric company boat and social activities – all part of the deal! IS THIS YOU? Are you ready to take the next step in your career with SkyNRG? Explore our vacancies and become part of our company of change makers. Together, we can change the future of flying. For more information about SkyNRG visit www.skynrg.com. 📌 Please note: We do not accept sales inquiries or intermediary services. At SkyNRG, we deeply value inclusion and diversity. As an equal opportunity employer, we are dedicated to ensuring every applicant has a fair chance, irrespective of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, or any other legally protected characteristics.