This role is part of our Creative & Media team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives,

Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants.

Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging

digital experiences that build lasting relationships with our clients like Ziggo, Red Bull, Grolsch, Miele & Praxis.

JOB PURPOSE

Are you a community manager who’s ready to take ownership and elevate our social team? Do you thrive on building deep connections

with online communities and know how to turn social conversation into strategic insights? We’re looking for a Medior Community

Manager to enhance our brands’ social presence, lead daily engagement, and help shape how our brands connect with their audiences.

In this role, you’ll drive day-to-day community management across multiple platforms and clients. You use your knowledge of social

media to manage and elevate our ongoing engagement, spearhead social listening initiatives, and handle moderation and escalation

with confidence. Working alongside strategists and creatives, you will ensure our brand tone of voice and quality standards are

flawlessly executed. Crucially, you will own the process of translating community insights and social data into reports that

directly strengthen our strategic and creative output.

WHAT YOU’LL DO:

Lead day-to-day community management for well-known brands by supporting our team in engaging with our audiences through

comments and DMs, and staying up to date on social trends through social listening.

Learn and brief the team on brand tone of voice, guidelines, and community best practices across different platforms.
Advise clients on community engagement strategy, social listening and community initiatives.
Manage community management schedules to ensure consistent coverage across channels.
Help develop the team, proactively sharing audience insights, identifying industry opportunities, and mentoring junior team

members where needed.

Manage sensitive or urgent community issues, escalating if necessary with proposed solutions in hand.
Monitor conversations, sentiment and trends, transforming data into clear reports and insights.
Collaborate with social strategists and creatives, using community feedback and audience insights to inform strategic and

creative choices.

WHAT YOU BRING:

Prior experience in community management, preferably in an agency or multi-brand environment.
Excellent written communication skills—flawless, fast, and on-brand.
Experience with crisis management and handling of sensitive online issues
A proactive, organized mindset—you’re a natural planner and a strong communicator.
Strong sense of responsibility, empathy, and social nuance.
Proficiency with tools like Emplifi, Brandwatch, Sprout, or similar.
Strong understanding of and experience with (social media) culture, with a feel for emerging trends, and how communities engage

and communicate online.

WE OFFER:

A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for

13 weeks a year.

24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy

lunches at the office.

Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in

the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we

celebrate all of our successes together!

You can discover even more employee benefits here.

WHY DEPT®?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does

not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we

hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to

provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you,

your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to

recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups

tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving

everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the

recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Role

Medior Community Manager

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