Project Manager (Creative)

DEPT

Digital Account Manager Amsterdam/Rotterdam, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.   JOB PURPOSE This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway. As a Digital Account Manager within DEPT® you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. A person that is able to orchestrate, navigate and lead the challenges and opportunities of our clients. Someone who is curious, who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and delivery ready proposals, to solve the challenges of our clients, today.  You will act as the client internally at DEPT® - direct DEPT® into most interesting opportunity areas → challenge the team and maintain focus on the client’s problems, making sure standard is met, that delivery is met. Take ownership of the challenges and the business problems the CMO has - in their IO, need to know them. You will have a full understanding of DEPT®’s offering - knowing how our capabilities solve client problems in other domains and have the ability to coach (mentorship). Have a business first and revenue driver approach, with the client’s benefit as a priority.  WHAT YOU’LL DO: * Have a full understanding of our clients’ needs and business objectives. Prioritize and manage clients’ expectations across all digital projects * Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers * Responsible for effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key clients and internal team(s) * Research and pursue opportunities for client growth * Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust * Prepare regular reports of progress and forecasts to internal and external stakeholders * Orchestrate the organisation around the clients to navigate and lead the challenges and opportunities WHAT YOU BRING: * Have previous digital agency experience and a proven track record in a similar commercial client facing role.  * Have a solid understanding of the overall dynamics of the digital industry and digital product delivery process; * Understands how strategy, design, technology and data are essential to deliver impactful and valuable digital products / experiences.  * Have a strong communication, listening and interpersonal skills in building relationships with professionals of all organizational levels; * Understands the commercial dynamics of a digital agency.  * Are someone who is able to “connect-the-dots” across channels and touchpoints internally as externally; * Have a strong work ethic and the willingness to get the job done while maintaining a supportive, empowering and positive attitude; * Embrace thought-leadership by staying up-to-date on industry news, technology trends and best practices; WE OFFER * A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.  * 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days. * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.  * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

Senior Digital Account Manager Amsterdam/Rotterdam, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway. As a Senior Digital Account Manager within DEPT® you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. A person that is able to orchestrate, navigate and lead the challenges and opportunities of our clients. Someone who is curious, who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and delivery ready proposals, to solve the challenges of our clients, today.  You will act as the client internally at DEPT® - direct DEPT® into most interesting opportunity areas → challenge the team and maintain focus on the client’s problems, making sure standard is met, that delivery is met. Take ownership of the challenges and the business problems the CMO has - in their IO, need to know them. You will have a full understanding of DEPT®’s offering - knowing how our capabilities solve client problems in other domains and have the ability to coach (mentorship). Have a business first and revenue driver approach, with the client’s benefit as a priority.  WHAT YOU’LL DO: * Have a full understanding of our clients’ needs and business objectives. Prioritize and manage clients’ expectations across all digital projects * Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers * Responsible for effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key clients and internal team(s) * Research and pursue opportunities for client growth * Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust * Prepare regular reports of progress and forecasts to internal and external stakeholders * Orchestrate the organisation around the clients to navigate and lead the challenges and opportunities WHAT YOU BRING: * You have many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher. Experience in working with global clients is a big plus * You have experience in managing and facilitating international and cross functional internal teams on your clients * You’re driven by insights and analyses and build your strategies comprehensively and logically on them * Have a solid understanding of the overall dynamics of the digital industry and digital product delivery process; * Understands how strategy, design, technology and data are essential to deliver impactful and valuable digital products / experiences.  * Have a strong communication, listening and interpersonal skills in building relationships with professionals of all organizational levels; * Understands the commercial dynamics of a digital agency.  * Are someone who is able to “connect-the-dots” across channels and touchpoints internally as externally; * Have a strong work ethic and the willingness to get the job done while maintaining a supportive, empowering and positive attitude; * Embrace thought-leadership by staying up-to-date on industry news, technology trends and best practices; * Have solid written and verbal communication skills in Dutch and English. WE OFFER * A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.  * 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days. * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.  * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Smartly

We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer ownership, sitting at the intersection of execution, client partnership, and growth. You will lead the full lifecycle of multi-channel digital advertising campaigns — from scoping and production through delivery, optimization, and ongoing account development. Acting as both an operational driver and a strategic advisor, you will ensure flawless creative execution while helping customers unlock the full value of Smartly’s platform. Beyond project delivery, you will partner closely with clients and internal teams to align on objectives, manage scope and budgets, resolve challenges proactively, and ensure consistently high-quality outcomes. You will collaborate cross-functionally to anticipate client needs, recommend scalable solutions, and maintain transparency across stakeholders to drive successful, efficient creative operations. WHAT YOU’LL DO. . .  LEAD END-TO-END CREATIVE PROJECT DELIVERY * Own the full lifecycle of multi-channel digital campaigns — from scoping and timelines to delivery and post-launch evaluation. * Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope. DRIVE OPERATIONAL & FINANCIAL EXCELLENCE * Maintain clear project documentation, reporting, and stakeholder alignment using tools like monday.com and Smartly. * Oversee project profitability, manage scope changes, and proactively mitigate risks. COORDINATE CROSS-FUNCTIONAL EXECUTION * Lead collaboration between creative, technical, and platform teams to translate strategy into executable campaigns. * Ensure alignment across global stakeholders and maintain transparent communication throughout project delivery. SUPPORT CUSTOMER SUCCESS & PRODUCT ADOPTION * Partner with customers to align campaign execution with business goals and performance outcomes. Identify opportunities to improve workflows and increase adoption of Smartly’s creative automation solutions.   WE'RE DEFINITELY LOOKING FOR YOU, IF YOU... * 5+ years’ of experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in-house team of an online advertiser, or an AdTech company. * Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines. * Knowledge of digital media advertising, particularly social media, including all ad formats and placements. * Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop. * Cross-functional mindset and experience in working with multidisciplinary teams * Commercially minded with experience handling scope, financial oversight, and client negotiations. * Have flawless written and verbal communication skills * Proven ability to manage complex digital campaigns, budgets, and multiple stakeholders under tight deadlines. * Highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced environment. * Multitask and meet critical deadlines in a fast-paced environment. * Fluent in English; Arabic is a plus.   #LI-Hybrid ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.