Client Credit Risk Specialist

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  Introducing Service Delivery at Trainline Partner Solutions (TPS) 👋 Trainline Partner Solutions is the B2B arm of Trainline. The Distribution sector within TPS is the sector in TPS that works with Rail Carriers to surface their inventories through APIs and Online Tooling to regional and global Travel Management Companies as well as Online Booking Tools to enable business travel. To find out more, visit here. Service Delivery at Trainline Partner Solutions (TPS) Trainline collaborates with a diverse set of international partners across the rail and coach industry. The Service Delivery team is responsible for expertly onboarding B2B partners to the Trainline platform, while ensuring that all operational issues; including incident, problem and change management that are handled to world-class standards. What you will do as a Technical Account Manager at Trainline...🚅 As part of the Service Delivery Technical Account Management (TAM) team, you will work long-term with a portfolio of assigned strategic customers, helping them achieve their desired outcomes through TPS guidance and solutions. By driving customer success, you’ll also help grow the consumption and value of TPS services. You will demonstrate confidence, credibility and a strong understanding of both Trainline and your customers’ businesses. You will develop and maintain deep technical expertise in TPS solutions and the wider Trainline ecosystem. You will also guide partners through industry accreditation processes aligned with country-specific rail distribution rules and carrier regulations. Within three months, you will be able to clearly articulate your customers’ long- and short-term goals, how they align with their broader business objectives, and the gaps that need to be bridged—forming the basis of a structured engagement plan. You will build long-term, trusted relationships that accelerate customer outcomes through best-practice guidance and rapid feature or market expansion. You will educate customers on product roadmaps, carrier processes and upcoming features, ensuring alignment with their own strategic plans. Within 12 months, you will be able to demonstrate your impact through tangible achievements relating to revenue growth and market share expansion. You will act as an advocate for your customers, providing clear and constructive feedback to Product teams based on real customer use cases. You will also serve as an escalation point for service issues, ensuring service levels are met, minimising service credit risk, and protecting the reputation of TPS. Key Responsibilities Your customer portfolio will vary depending on customer tiering. You will collaborate closely with TPS Distribution, IT Solutions Account teams, Product and Engineering specialists while delivering the following: * Leverage TAM playbooks, welcome packs, delivery kits and tools to guide customers through: * Roadmaps and assessments that outline next steps and outcome-aligned plans * Solution guidance and industry best-practice reviews to identify expansion opportunities * Operational optimisation ensuring activities align with technology goals and priorities * Industry insights that benchmark and enhance workflow efficiency within customer architecture * Use strong organisational and planning skills to track customer plans, make adjustments and drive progress to completion. * Help create “customers for life” by collaborating with Customer Success, Product, Engineering and Service Delivery teams to deliver outcome-focused value. * Contribute to the internal TAM community, sharing experience and best practices while learning from peers. * Oversee and proactively manage customer escalations related to incidents, service requests and major development activity. * Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement. We'd love to hear from you if you have...🔍 * AGILE PM Foundation or comparable certification * Knowledge of API integrations and White Label solutions * Fluency in English plus one additional language (Spanish, Italian, or French) * Experience working within Agile development and support environments * Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities * Strong communication skills with the ability to gain trust from stakeholders * Willingness to undertake occasional travel to Trainline locations * Travel or rail industry experience (preferred) More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Portfolio Manager - Sydney or Brisbane Build relationships. Enable smarter business. Deliver real outcomes. At Convera, we believe the best client outcomes come from the combination of great people and intuitive platforms. We’re hiring a Portfolio Manager to manage and grow a portfolio of top-tier upper small business clients by delivering a service experience that blends human insight with self-service capability. This is a role for someone 4+ years into a B2B sales or account management career, ready to step up into full portfolio ownership and make a tangible impact on client success. Why this role matters: The foreign exchange and international payments landscape is fast-moving and high stakes. Our clients rely on their Portfolio Manager to help navigate complexity, combining the right technology with expert guidance to deliver the best outcomes for their business. This is not a customer service role; it’s end-to-end ownership and real commercial impact. What you’ll be doing: * Own and grow a portfolio of high-value B2B clients, building strong relationships with key decision-makers * Drive revenue and retention by proactively identifying opportunities and expanding client value * Deliver tailored solutions across FX, international payments, and risk management * Enable clients to maximize Convera’s platform, combining self-service with expert support where it matters * Execute a disciplined commercial playbook, balancing proactive outreach, pipeline development, and relationship management * Support our Business Development team through early engagement with new clients. What we’re looking for: * We’re looking for someone with +4 years’ experience in B2B sales & account management, with a strong track record of growing client relationships. You’re commercially driven and comfortable working to targets, while balancing relationship management with disciplined activity. * You’re people-first but pragmatic, understanding that strong relationships deliver results, and you’re comfortable working across both digital and human-led interactions. You bring a proactive, structured and accountable approach, with the ability to manage a portfolio with discipline and take ownership early. * Strong communication and stakeholder influence skills are essential. Experience in financial services, FX or payments is a major plus, but if not, we’ll support the right candidate to build this capability. Must Have: * 4+ years B2B account management / B2B sales experience * 2+ years’ experience in cross-border payments and including customer buying needs and typical ICPs and stakeholders in accounts * Demonstrated experience owning a book of business with revenue/quota responsibility * Experience with CRM systems (e.g. Salesforce, Gong, HubSpot, etc.) and other sales enablement and AI tools. * Tech-savvy with a passion for leveraging digital tools to enhance performance. Good to Have: * Experience selling credit and risk products e.g. Options What we offer: You’ll gain a clear pathway into corporate account management, sales leadership or specialist roles, supported by structured training and ongoing development. You’ll work with increasingly complex clients, building the capability to navigate more sophisticated payments, FX and risk conversations over time. You’ll have the opportunity to take ownership of meaningful client relationships early, with real accountability for outcomes. All of this sits within a high-performance, well-supported team where success is recognized, and where you’re given the tools, coaching and autonomy to grow your career at pace. About Convera: Convera is a global leader in commercial payments, helping businesses manage cross-border transactions and navigate foreign exchange with confidence. We combine smart technology with real human expertise to deliver solutions that are practical, scalable, and client focused. Because ultimately, it’s not just about moving money - it’s about helping our clients run better businesses. Ready to take ownership? If you’re ready to step into a role where you can combine relationship management, commercial ownership, and platform-assisted service delivery - we’d love to hear from you.   #LI-AS1