WHO WE ARE

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al

is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting

strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation,

CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class

partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth

solutions tailored to the needs of our clients’ businesses.

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al

is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting

strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation,

CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class

partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth

solutions tailored to the needs of our clients’ businesses.

Step into the forefront of marketing brilliance as our next Senior Project Manager, where your delivery expertise and structured

approach will shape the execution of global brand experiences. In this role, you’ll unlock the power of cutting-edge CRM systems

and high-impact campaigns, managing the end-to-end delivery for some of the world’s most recognizable global brands. If you thrive

on managing complex, large-scale projects, have a passion for data-driven customer journeys, and possess a deep understanding of

premium brand ecosystems, your execution-focused mindset is the missing ingredient in our recipe for success.

WHAT WILL YOUR DAY LOOK LIKE?

You will be the key delivery partner for major global clients, guiding the execution of sophisticated CRM initiatives that

optimize customer engagement, loyalty, and lifetime value.

In this role, you must be a master of project governance, possess a deep understanding of CRM best practices, and excel at

managing day-to-day communication with stakeholders on a global scale. You will focus on keeping projects on track, on budget, and

delivered to the highest standards.

More specifically, your tasks include:

Leading the delivery and implementation of customer relationship management (CRM) and loyalty initiatives for major global

brands.

Focusing on executing sophisticated, personalized client communication campaigns from inception to deployment.

Managing global client relationships from a delivery perspective, acting as a trusted operational partner to ensure project

success.

Developing detailed project scopes, complex timelines, and budgets, ensuring all deliverables are met efficiently and

profitably.

Producing high-quality project status reports and presentations for client meetings.

WHO ARE YOU GOING TO WORK WITH?

You will be the linchpin in a network of closely coordinated project managers, developers, data scientists, and experienced

designers. You will work alongside competent teammates from all around the world who always go the extra mile to help one another.

WHAT DO YOU BRING TO THE TABLE?

We are on the lookout for an organized, delivery-minded individual with a proven track record of managing projects for large-scale

global accounts. You are proactive in driving projects forward, ensuring campaigns not only meet but surpass client expectations

regularly. You are an easy-going person with a proactive, positive mindset and the resilience to navigate the complexities of

global matrix organizations. As you will be overseeing several workstreams simultaneously, you are highly organized and can keep

the big picture in focus while showing great attention to detail.

In addition, you have:

5+ years of experience in Project Management within CRM, digital marketing, or a related agency environment.

Proven experience working with large global brands (experience in the luxury and/or automotive sectors is highly advantageous).

Strong experience managing stakeholders across complex, global departments.

Deep knowledge of what working with data, technical projects, and enterprise marketing automation platforms entails.

Hands-on experience with the execution and implementation of projects within CRM, web, and/or marketing automation.

Strong familiarity with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.

The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently.

Exceptional communication and presentation skills in English.

A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer

through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and

the power of technology and data, we work with some of the world's most admired brands to help them on their transformation

journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers,

consultants, operations experts, and creative minds from 55+ nationalities.

A GLOBAL NETWORK

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each

contributing to a culture that values connection, belonging, and the power of differences.

#LI-NAMER

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions,

world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single

company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture

opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to

characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same

opportunities to progress in their careers.

When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data

during when you apply for a role with us, on how you can update your information or have the information removed please read

our Privacy policy. California residents should read our California Recruitment Privacy Notice.

Role

Senior CRM Project Manager

Tags for this job

Client & Business Leadership

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