Head of Learning & Quality, Stripe Delivery Center

Delivery Associates

Delivery Associates (DA) is seeking a Head of Data Ops and Systems to lead and strengthen our internal technology infrastructure, data capability, and systems operations. This is a senior leadership role responsible for ensuring DA's internal systems are fit for purpose, well-integrated, and built on a foundation of strong data architecture and governance.  This is an internally focused role. The successful candidate will be responsible for keeping DA’s data and technology foundations reliable and evolving, leading and working alongside platform engineers, full stack developers, and data teams to build the infrastructure and data architecture that underpins how we operate globally.   About Delivery Associates (DA)  Delivery Associates (DA) is a global social impact consultancy specialising in transforming the public sector. We help governments, philanthropies, and social impact organisations turn ambitious goals into an everyday reality for the people they serve. At the heart of what we do is the methodology: Deliverology®, the evolving science of getting things done in the public and social sectors. We use our expertise across strategic planning, delivery and implementation, monitoring and evaluation, digital solutions, and strategic communications to build the capacity of our partners to deliver at every stage of the implementation life cycle. At DA, we value excellence, humility, and passion, ensuring that we deliver the highest quality work while staying committed to making a meaningful difference.  Job Description  We are seeking a senior technology and data leader to join our global team as Head of Data Ops and Systems. This is a role for someone who brings both strategic vision and operational discipline, someone who can set direction for our data and technology foundations while staying close enough to execution to continuously improve how we operate.  The Head of Data Ops and Systems will ensure our systems are secure, integrated, and reliable, and that our data is of high quality, well-architected, and used effectively across the organization. This role leads DA’s data and systems function and acts as DA's Data Protection Officer.   A strong background in data science, data architecture, and data governance is essential for success in this role.  The ideal candidate brings deep expertise in building and evolving data infrastructure, proven experience leading technical teams, strong vendor relationships and commercial judgement, and the strategic perspective and hands-on capability to drive consistent standards across a globally distributed organisation.   Key Responsibilities * Systems & Infrastructure * Own DA's systems strategy, architecture, and investment direction, ensuring infrastructure, platforms, and security enable reliability and scale.  * Lead a lean technical team, ensuring the infrastructure and systems that support DA’s global operations are built, maintained and continuously improved.  * Lead technology architecture and platform decisions, balancing operational resilience with the need to evolve systems over time.  * Ensure appropriate cybersecurity governance is in place, including oversight of controls, access policies, data protection and compliance requirements.   * Manage system performance, uptime, and incident response, ensuring operational continuity across geographies.  * Manage relationships and contracts with technology vendors and system providers, ensuring DA receives value, appropriate service levels, and contract compliance. Technically oversees the vendor management team.  * Maintain and improve IT documentation, processes, and standards across the organisation.  * Systems Integration  * Lead the integration strategy across DA's internal platforms and tools, ensuring systems connect effectively and data flows reliably between them.  * Identify and resolve integration gaps that create friction, duplication, or data inconsistencies across the organisation.  * Evaluate and recommend systems changes or replacements where current tools are not fit for purpose.  * Translate operational needs from across the business into clear systems requirements and solutions.  * Data Architecture, Quality & Governance  * Own and evolve DA’s data architecture, designing and maintaining the structures, pipelines and infrastructure through which data flows across the organisation.  * Own DA's internal data quality agenda, defining standards, building and managing processes to identify and resolve data issues, and embedding accountability for data quality across teams.  * Develop and maintain a data governance framework, including data definitions, ownership, lineage, and access policies.  * Provide strategic direction and oversight of data science work, ensuring data is structured, analysed and used effectively across the organisation.   * Lead data modelling, data mining and data extraction approaches to improve the quality and usability of DA’s internal data assets.  * Act as DA’s Data Protection Officer (DPO), taking responsibility for data protection obligations and ensuring compliance with relevant regulations across global jurisdictions.   * Governance, Strategy & Execution  * Develop and maintain a clear technology and data roadmap with defined priorities, milestones, and success metrics.  * Establish strong technology governance, including decision rights, escalation paths, and investment discipline.  * Ensure alignment between IT investments, systems, and broader organisational strategy.  * Identify, evaluate and manage technology and data risk at an organisational level, ensuring risks are understood, prioritised and addressed effectively across DA’s systems and data landscape.   * Lead a portfolio of change initiatives across data and systems, managing interdependencies, sequencing work effectively, and maintaining momentum across multiple concurrent priorities.  * Drive organisational change effectively, managing stakeholder expectations, communicating progress clearly, and ensuring new ways of working are embedded across the organisation.   * Translate strategy into execution through clear plans, routines, and accountability.  * Leadership & Collaboration  * Build, lead, and develop a high-performing data and systems team, setting clear expectations and creating the conditions for accountability and growth.  * Work closely with senior leaders and internal stakeholders across DA's practices and regions to understand needs and deliver effective solutions.  * Communicate complex technical topics clearly and confidently to non-technical audiences.  * Actively seek ways to innovate across data, systems, and technology, and support delivery teams across DA to do the same.   * Foster a culture of reliability, continuous improvement, and high operational standards.  Core Competencies  We are looking for people with the following competencies:   * Results Orientation: Takes clear ownership for data and systems outcomes. Ensures priorities are delivered, decisions are followed through, and technology investments translate into tangible organisational impact.  * Strategic Thinking: Able to set a clear direction for data architecture, systems capability, and technology infrastructure, making sound choices about where to invest, what to standardise, and how to sequence change over time.  * Communication: Communicates clearly and credibly with senior leaders and internal teams. Translates complex technical and data topics into clear options, implications, and decisions. * Technical Leadership: Brings deep technical grounding across data science, data architecture, systems engineering, and infrastructure, with the credibility to lead technical teams, make sound architectural decisions, and engage hands-on when needed.   * Problem Solving & Risk Management: Proactively identifies, assesses, and mitigates technical, data, security, and delivery risks. Brings sound judgement to complex trade-offs and steps into difficult problems decisively to drive progress.   * Leadership & People Management: Builds, leads, and develops multidisciplinary technology teams, setting clear expectations, fostering accountability, and creating the conditions for high performance and colleague growth.  * Adaptability & Systems Thinking: Operates effectively in a global, multi-country, and evolving environment, understanding interdependencies across technology, data, processes, and people, and adapting approaches as context and constraints change.  Mindsets  We work closely in diverse, global teams, leaning on each other's strengths. We don't expect any one person to do all these things perfectly. Our teams are made up of people who are:   * Accountable: Takes ownership for data and systems outcomes, following through on decisions and commitments.  * Decisive: Makes timely, well-judged technical and strategic decisions in complex and evolving contexts.  * Strategic: Thinks long-term, sets clear direction, and balances short-term operational needs with strong, durable foundations.  * Collaborative: Works effectively across technical and non-technical teams and across the wider organisation, valuing different forms of expertise.  * Curious: Continuously learns and stays close to developments in data architecture, data science, and enterprise systems.  * Humble: Confident in expertise while open to challenge, evidence, and different ideas.  Required Skills & Experience  * Educational background: Bachelor's degree in computer science, engineering, information systems, data science, or a related field. Extensive professional experience may be considered in place of formal education.  * Professional experience: Significant senior experience leading data operations, data architecture, and systems functions in global organisations.  * Data expertise: Strong background in data science and data governance, including data quality management, data modelling and governance frameworks.  * Data architecture & engineering: Proven experience designing and evolving data architecture, pipelines, and infrastructure. Experience leading and managing teams of platform engineers and developers. Familiarity with BI and analytics platforms, and with data mining, extraction, and cleaning techniques.   * Systems & integration: Proven experience managing and improving integrations across enterprise platforms and tools, with a solid grounding in IT systems, infrastructure, and security.  * Data protection: Significant experience in data protection with a strong working knowledge of data protection obligations across global jurisdictions.   * Hands-on technical credibility: Comfortable engaging at a practical level when needed. Able to dive into technical details, review designs, or support teams in solving concrete problems.  * Governance, risk & execution: Proven ability to establish technology and data governance, manage risk, and translate strategy into executable roadmaps. Familiarity with relevant standards such as ISO 9001 and ISO 27001 is an advantage.   * Programme & portfolio management: Demonstrated experience managing a portfolio of technology and data initiatives, delivering organisational change, and managing stakeholder expectations across complex, fast-paced environments.   * Innovation: A track record of identifying and realising opportunities to innovate across data and technology.  * Communication: Excellent written and verbal communication skills, with the ability to engage effectively with senior leaders and non-technical audiences. Fluency in English is required; additional languages are a plus.  * Authorization + location requirements: This role is based in Ireland. Candidates must have the right to work in Ireland. Delivery Associates will not sponsor applicants for work visas.  What We Offer  * Impactful work: Opportunities to engage with senior leaders and contribute to an organisation delivering meaningful social outcomes globally.  * Global team collaboration: Work with diverse teams across geographies.  * Excellent colleagues: We strive to be as talent-dense and diverse as possible, so we are always learning from each other. Access to world-class training programmes and mentorship from senior leaders.  * Growth environment: Everyone's career pathway is unique, so be part of a growing organisation committed to continuous improvement.  * Flexibility: Remote working environment with opportunities for global collaboration.  * Healthy compensation: Our colleagues enjoy a comprehensive benefits package for the effort they put in.  Our Values  These values serve as an anchor, enabling us to stay true to who we are and what we stand for.   * Passion: It is all about impact.  * Excellence: Delivering to the highest standards.  * Humility: Pride without ego.  For more information, visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com  Compensation details for this role will be shared before the first interview.  #LI-MG1 #LI-REMOTE

GWI

Location: London Office requirement: Hybrid, 2 days in office  Employment type: Permanent AS OUR HEAD OF COMMUNICATIONS YOU’LL: lead GWI’s public relations, corporate communications, and social media efforts. Reporting into the CMO, this role will set the strategy, oversee execution, and manage a small but high-performing team. You’ll be GWI’s lead storyteller — crafting narratives that resonate with media, customers, partners, and the investor community, while strengthening our brand’s voice in a competitive market. This is both a strategic and hands-on role: you'll shape our market positioning, drive thought leadership, and ensure GWI is at the center of conversations that matter. GWI is powering agents and decision-makers with real consumer intelligence. This person will be central to telling that story as we scale it globally.  You will collaborate across functions to ensure that all messaging is consistent, accurate, and aligned with GWI’s vision and mission. WHAT WILL YOU BE DOING? Strategic leadership * Develop and execute an integrated communications strategy that spans PR, media engagement, executive comms, and social media. * Align comms strategy with company goals, product launches, and market milestones. * Monitor industry trends, competitor activity, and the evolving media landscape to ensure GWI stays relevant and visible. * Drive U.S. market expansion communications — establishing GWI’s market narrative, brand positioning, and awareness through high-impact external media strategies. Media relations & thought leadership * Serve as a trusted advisor to the executive team, shaping executive visibility and thought leadership. * Build and maintain relationships across news, business, technology, trade, and broadcast media. * Proactively pitch stories, secure high-quality earned coverage, and position GWI as a thought leader in AI and customer insights. * Develop and manage executive thought leadership programs, shape unique points of view, craft media-ready messaging, and secure top-tier speaking opportunities. * Partner with product, revenue, marketing, and insights teams to turn insights, partnerships and product innovation into compelling narratives and media angles. Executive visibility * Advise executives on public positioning, media engagement, and narrative development. * Prepare and coach spokespeople for interviews, panels, and keynotes. * Support the CEO and CFO in shaping GWI's investor and financial narrative, developing messaging for fundraising moments, board communications, and strategic announcements that require precise, high-stakes positioning.  Social media & digital engagement * Set the social media strategy across all relevant platforms, defining how GWI shows up, what it stands for, and how social amplifies the broader communications agenda rather than running parallel to it. * Partner with Marketing and Creative to ensure social is integrated into campaigns, product launches, and thought leadership moments, with clear ownership of what gets amplified and how. * Establish a performance framework for social, setting KPIs, interpreting analytics, and using data to continuously evolve the channel's role in GWI's brand presence. Team leadership & performance * Lead, mentor, and develop two direct reports with empathy and strategic direction. * Foster strong cross-functional partnerships with Marketing, Product, Revenue, and Insights to deliver integrated campaigns. * Create clear reporting on communications performance, demonstrating impact on business goals and evaluating campaign efficiency. WHAT DO I NEED TO BRING WITH ME? * Communications experience, with a proven track record spanning media relations, PR, executive communications, and investor/financial communications for high-growth B2B tech brands with at least 3 years in a leadership role.  * Demonstrated success in securing top-tier media placements that shape narrative, influence public opinion, and build brand credibility. * Skilled in translating complex technical or data-driven concepts into clear, engaging, media-ready stories. * Strong collaborator with the ability to influence and operate across all levels of the organization. * Experience working closely with senior executives on media opportunities, speaking engagements, and thought leadership. * Proficient in leveraging AI tools to improve communication strategy and execution. * Exceptional writing, editing, and storytelling abilities with an editorial mindset. * Passion for using data and insights to inform strategy and measure impact. * High intensity paired with high humility — approachable, inspiring, and grounded.   WHAT WE OFFER 🧘 At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 25 days’ annual leave, plus office closures over the holidays. * Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support. * Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success. * Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget. * Career growth – Accredited learning, leadership development, and global career mobility. * Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.   DIVERSITY, EQUITY & INCLUSION 🫶 Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you. We actively encourage applications from underrepresented and marginalised communities. At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.   #li-hybrid #LI-VS1

ClearBank

Grow with the challenge At the time of inception, cloud-based systems and API fluency were new. But that didn't scare us. We waved goodbye to legacy systems and embraced modern technology – where our true innovation began and didn't stop. No hierarchy, no egos. Just a spirit of collaboration that flows right throughout our organisation – it’s woven into our DNA. We genuinely want to know about each other’s learnings and expertise, especially where it can help us achieve bigger things. At ClearBank, we make things happen. We solve problems together because we know that many heads are always better than one. Valuing different perspectives is what sets our culture apart. And being able to disagree and commit is key to our progress. Above all we’re a team because when we win together, it feels so much better than doing it alone. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our Security Engineering team as a Security Engineer, reporting to the team’s Engineering Manager. The team are responsible for reducing the likelihood and impact of cyber risks for ClearBank and drive adoption of security best practice. As a cross-cutting concern, we are involved with all major initiatives across the business. We also work closely with technology leadership to ensure security is woven into all processes. We are a remote-first team with members all over the UK. ClearBank is committed to harnessing cutting-edge technologies, such as AI, AKS, automation and scalable solutions, to secure a competitive edge in the marketplace. Our responsibility is to ensure these innovations are adopted securely, enabling the business to move forward safely. The security engineering team works with software development teams to improve application security and provides security oversight and support to many other areas of the business. We work alongside four other security teams who cover Identity Access Management, Security Operations, Governance and Compliance, and Data Privacy. Our team won the Best Implementation of DevSecOps at the Computing DevOps Excellence Awards 2024, and Most Effective DevSecOps Team of 2023). Your role includes: * Working alongside other security engineers to gain familiarity with the organisation’s processes and technologies. * The opportunity to build your skills in AI security, application security, and to keep up to date with the latest technology. * Collaborating with software development and platform teams to help them to deliver and maintain secure products using modern technologies. In the process you will build credibility and trust with them. * Championing security best practices and running security consultations / training sessions. * Trialling new technologies and pave the way for their adoption * Supporting existing security tooling and evaluating new tools as they become available. * Risk-based vulnerability management, taking a pragmatic approach to balancing security, customer, and business needs. Communicating these risks to the business. What you’ll bring: * To excel in this role, you’ll also need: * Experience in writing code and working in a cloud native environment. ClearBank primarily uses Azure, .NET, Terraform, and Kubernetes, so experience with these (or equivalent technologies) is beneficial. * Adaptability and commitment to continuous learning and self-development. * Great communication skills so that you can clearly articulate security risks and improvements to a variety of stakeholders around the business. * Good security knowledge and enthusiasm for software security. * Understanding of common software vulnerabilities and the ability to describe them to different audiences. Awareness of the wider security landscape. * Be a motivated team player who is delivery focused and can suggest solutions as to how things can be done better. Nice to have: * Experience in a fintech environment or similar upscale organisation. * Experience working with AI security and governance and leveraging the latest technology to stay ahead of the attackers. Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? * You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank. * You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships with your colleagues and customers; you really, genuinely care. * You always strive for the highest quality, but you know that done is better than perfect. You welcome a challenge knowing that you will learn as you go and iterate. * ‘I’ before ’we’, isn’t in your vocabulary A little bit more about us!  ClearBank is Where You Can belong:  At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:  * 42% of our senior management roles are held by women  * Our enhanced family leave policies * Launching our partnership with Code First Girls  * Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group  Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;  Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);  First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.   Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.   Offer: Congratulations! Get ready to transform banking forever!    Our commitment to you as a candidate:  We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.   We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.   We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!   Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.  ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.  As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.  The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.