Assistant Manager/Manager, Collections (Bangkok Based, Relocation Provided)

Treasury Operations & Cash Management Specialist (Bangkok Based, Relocation Provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   GET TO KNOW OUR TEAM Agoda Finance plays a central role in supporting the company’s global expansion. Within Finance, Treasury ensures liquidity is well managed across currencies and markets, while maintaining strong controls and compliance standards. As our business grows and regulatory expectations increase, we are strengthening our cash management and segregation framework. This role offers hands-on exposure to global treasury operations in a fast-paced, multi-currency environment. THE OPPORTUNITY We are looking for a Cash Management & Treasury Operations Specialist to support day-to-day cash operations across Corporate and Merchant funds. You will contribute to cash positioning, forecasting, reporting, and control activities with increasing exposure to regulatory requirements and treasury system enhancements. You will also support key treasury projects, including TMS development, cash segregation and FBO account implementation, as well as initiatives focused on automation, operational efficiency, and optimization of treasury-related P&L costs (e.g., transaction and banking fees). This is an excellent opportunity to build strong technical treasury foundations in a structured and evolving environment. IN THIS ROLE, YOU’LL GET TO CASH MANAGEMENT * Execute recurring treasury activities to operate existing cash concentration and cash pooling structures. * Support monitoring of currencies not connected to the cash pool and assist in improving forecasting accuracy for those balances. * Analyze entity and bank account level cash positions to identify opportunities for integration and connectivity to existing cash pool structures. Coordinate the enablement of bank account connectivity and onboarding for identified account inclusion. * Assist with daily cash positioning and ensure sufficient funding across bank accounts. * Manage the daily/weekly funding of wallets (top ups) with our Corporate funds. * Support FX settlements with banking partners (merchant/corporate accounts) within the TMS across the full range of financial derivative instruments. REPORTING * Contribute to extending the short-term cash flow forecast to a 13-week horizon by leveraging AP/AR historical data and applying statistical estimation methods. * Build and maintain an interest result tracking file to monitor financial impact under the cash segregation framework. * Build and maintain a robust monthly reporting of non L4L fees, for both pay-ins and pay-outs. * Build and maintain a monthly reporting of rejection bank fees by currency and bank account. * Support cash management dashboard enhancements under the cash segregation project. PROJECTS * Support the Global TMS rollout by assisting with documentation, SOP preparation, and user testing where required. * Monitor and support compliance with KRW regulatory requirements under guidance from senior team members. * Perform weekly controls related to cash segregation and escalate discrepancies when identified. * Explore Like for Like settlement enhancements for collection and payouts in order to reduce FX transaction costs. CONTROLS & AUDIT * Execute treasury controls linked to new TMS implementation and cash segregation processes. * Identify operational inefficiencies and suggest practical improvements to strengthen controls. WHAT YOU’LL NEED TO SUCCEED * Bachelor’s degree in Finance, Accounting, Economics, or a related field; MBA or professional certification (CFA, CTP) preferred.  * 5+ years’ experience working in a Treasury department of a regulated entity offering products that are considered financial services.  * In-depth knowledge of treasury operations, cash management, financial markets, and investment strategies  * Prior experience operating cash concentration and notional cash pool structures within a corporate treasury or banking environment * Well-read in Asia market regulations and able to concisely express requirements for operating a financial services business as it pertains to Treasury in ASEAN  * Familiarity with end-to-end bank account maintenance, including account opening, on-going KYC/AML requirements, and required reporting in relation to holding customer funds.  * Thorough understanding of currency control frameworks particularly in India and experience in navigating them to achieve Treasury objectives  * Proven success in improving cash management in a fast-moving business that has pay-in/pay-out flows in at least 5+ currencies.  IT’S GREAT IF YOU HAVE * 3+ years’ experience working in the global/central Treasury of an organization as opposed to within a subsidiary. * Expert level proficiency in treasury management systems, accounting ERP, and MS/Google Office suite. * Curious, creative, and innovative when it comes to designing proper fund flows without stifling the business growth. * Strong analytical skills, able to deep dive, problem solve, and confidently reply to senior level executives when urgency is mandated. * Experience in managing safeguarding audits, performing annual risk/liquidity assessments, and stress testing.     #Kualalumpur  #Hanoi #Bangkok  #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #India #Mumbai #Bangalore #Kaizen #London       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Finance Operations Excellence Manager (Bangkok Based, Relocation Provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   The Opportunity  Are you passionate about driving operational excellence and process transformation? Do you thrive in a fast-paced, data-driven environment? Agoda’s Finance Operations Excellence is seeking an Assistant Manager/Senior Specialist to help us reimagine and optimize our finance processes. You will play a key role in identifying improvement opportunities, implementing best-in-class solutions, and supporting our journey towards building a world-class finance operations center.  Key Responsibilities  * Process Improvement & Transformation:  Analyze, design, and implement process improvements across finance operations (AP, AR, GL, payments, reconciliations, etc.) to drive efficiency, accuracy, and business value. Be comfortable in executing VSMs and Kaizens independently. Be conversant with the latest trends in process improvement leveraging AI/ML and GenAI  * Data Analysis & Insights:  Leverage data analytics to identify trends, root causes (using lean methods), and improvement opportunities. Develop dashboards and reports to monitor KPIs and process health.  * Project Management & Stakeholder Engagement:  Support and/or lead cross-functional projects with finance, product, tech and business teams independently, ensuring timely delivery of milestones and effective stakeholder communication.  * Automation & Technology Enablement:  Create macro-based solutions and/or collaborate with technology teams to automate manual processes using RPA, workflow tools, and other digital solutions.  * Documentation & Training:  Develop and maintain process documentation, SOPs, and training materials to ensure knowledge transfer and compliance. Be conversant with BPMN standards & tools of process documentation  * Quality & Controls:  Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance. What You’ll Need to Succeed  Technical & Functional Skills  * Experience with process mapping, process reengineering, and Lean/Six Sigma methodologies   * Solid understanding of finance operations processes (OTC, PTP and RTR). Experience as a User of these processes is a plus.    * Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis, and generate actionable insights and improvement plans.  * Skilled at creating Excel macros to automate processes is preferred  * Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).  * Familiarity with finance systems (ERP, SAP, Oracle, etc.) and automation tools (RPA, Alteryx, UiPath, etc.) is highly desirable.  Behavioral Attributes  * Strong problem-solving mindset with a continuous improvement orientation.  * Excellent communication, articulation and interpersonal skills; able to influence and collaborate with stakeholders at all levels.  * High attention to detail and commitment to quality.  * Self-starter with the ability to manage multiple priorities in a fast-paced environment.  * Adaptable, resilient, and comfortable with ambiguity and change.  Qualifications  * Bachelor’s/Master’s degree in Finance, Accounting, Business, Engineering, or a related field.  * 5+ years of relevant experience in driving improvements in finance operations  * Experience in a tech or e-commerce environment is an advantage.  * Professional certifications (CA, PMP, CPA, etc.) are a plus.   #LI-NS2  #Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Associate Director, Global HR Operations (Bangkok Based -Relocation provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.