Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided)

Associate Project Manager-Strategic Projects, Flights Team, Customer Experience Group

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. The Opportunity: This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. In this role, you will get to:  * Own the business: take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. * Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. * Lead projects: drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. * Act as a Subject Matter Expert (SME): Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. * Drive continuous improvement: Oversee project progress, evaluate project outcomes, gather feedback, and drive continuous improvement efforts.  What You’ll Need to Succeed:  * At least 3 years of work experience in project management, strategy, consulting or investment banking fields with a background in Engineering or Business related studies * Proven track record in managing complex projects with multiple stakeholders * Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision * Excellent organization capabilities, and able to operate independently * Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels * Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment * Be a team player with a collaborative mindset * Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful app     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

People Operations / Associate HR Director

Tripadvisor

People Operations Lead, Poland   About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.   Role Purpose At Tripadvisor Group, our People Operations team is focused on building a transparent, collaborative, and high-performing employee experience. This role will translate global business priorities into practical, localized people processes and  strategies that support our growing Kraków hub and broader technical organization. This role is both strategic and hands-on. The successful candidate will serve as Tripadvisor’s senior local People Operations leader in Poland, acting as a trusted advisor to local business leaders, global People teams, and cross-functional partners while ensuring operational excellence and compliance with Polish employment law. Role Overview Tripadvisor is establishing Poland as a key hub for our global engineering and technical teams. We are seeking a pragmatic, highly autonomous HR leader who can build, execute, and scale people practices in a fast-moving environment. This is a broad, generalist role with significant individual contributor responsibility. This role will own local HR operations, employee relations, compliance, workforce enablement, and site culture initiatives, while partnering equally closely with global Centers of Excellence (including Talent Acquisition, Total Rewards, Legal, Payroll, and People Systems) and local senior leadership onsite to ensure Group consistency.  The ideal candidate is low-ego, execution-oriented, and comfortable moving between strategic advisory work and hands-on operational problem solving. They will bring deep Polish HR expertise, strong stakeholder judgment, and the ability to operate effectively with remote leadership and minimal day-to-day oversight. Most importantly, the ideal candidate will be equally adept at partnering with both local leadership and global HR Centers of Excellence. Job Location: Hybrid This role is a hybrid position that requires 1-2 days per week in our Krakow office What You’ll Do Key Responsibilities Local HR Leadership & Strategic Partnering * Serve as the senior People Operations partner for Tripadvisor’s Poland-based employees and leaders, with a particular focus on the Kraków technology hub. * Act as a trusted advisor to local business leaders and global People Operations teams, balancing business priorities with enterprise-wide people strategy. * Provide guidance on organizational design, workforce planning, team effectiveness, employee engagement, performance management, and talent development. * Partner with leaders to identify and address people-related risks, including employee burnout, retention challenges, manager capability gaps, and organizational change impacts. * Support the continued maturation of the Kraków site by strengthening local culture, operating practices, and employee experience. Polish Employment Law, Compliance & Risk Management * Serve as Tripadvisor’s primary subject matter expert on Polish employment law and HR compliance, in partnership with legal counsel. * Advise managers, People Operations, Legal, Finance, and G&A stakeholders on local employment matters before decisions are made, including terminations, notice periods, disciplinary processes, non-competes, working time, leaves of absence, and employment documentation. * Ensure local HR processes are compliant with the Polish Labour Code, ZUS requirements, and applicable employment regulations. * Partner with Legal and external advisors to monitor legislative changes and brief global People stakeholders on relevant updates before they take effect. * Proactively audit local policies, documentation, and practices to maintain readiness for Labour Inspectorate inspections and other compliance reviews. * Localize global HR policies and programs to ensure they are practical, compliant, and culturally appropriate for Poland. People Operations Execution * Own day-to-day People Operations delivery for Poland, serving as the accessible local HR point of contact for employees and managers. * Resolve employee and manager questions directly and efficiently, reducing unnecessary escalation through global or vendor channels, while also encouraging and influencing the use of the employee portal for self-service answers. * Handle sensitive employee relations matters with discretion, sound judgment, cultural awareness, and in-person trust where needed. * Execute and continuously improve employee lifecycle processes, including onboarding, offboarding, contract administration, benefits enrollment, employee documentation, and employment certificates. * Manage offer logistics and pre-employment documentation for Poland-based candidates in partnership with Talent Acquisition. * Identify opportunities to simplify, automate, and scale local HR workflows while maintaining a strong employee experience. Payroll, Benefits & Vendor Coordination * Provide any needed data to centralized Payroll team. * Support centralized HR COEs in compliance requirements related to payroll, ZUS, benefits, and employee records, working hands-on where needed until scalable processes are fully established. * Partner with Total Rewards and Finance on salary reviews, compensation frameworks, local benefits, and market benchmarking for Kraków and other Poland-based roles as needed. Talent, Performance & Workforce Enablement * Support managers through performance management, talent review, employee development, internal mobility, and progression processes. * Help managers navigate employee performance in a way that is both legally compliant and aligned with Tripadvisor’s values. * Roll out global People programs locally, including performance reviews, engagement surveys, learning initiatives, manager enablement, and cultural transformation efforts. * Adapt global program timing, messaging, and delivery where required by Polish law, market expectations, or local business context. HR Data, Systems & Analytics * Use Workday and other People systems to execute local HR workflows accurately and efficiently. * Using Visier, leverage HR data and analytics to provide insights on headcount, turnover, engagement, retention, organizational health, and workforce trends. * Use GenAI, to improve productivity, decision quality, and operational efficiency while understanding their limitations and risks. Operating Principles The successful candidate will embody Tripadvisor’s execution-oriented culture and demonstrate the following behaviors: Execution Is Our Edge * Take ownership from strategy through execution, ensuring work is completed with urgency, accuracy, and accountability. * Prioritize practical action over excessive analysis, while applying sound judgment to risk, compliance, and stakeholder impact. * Finish what can be completed today and maintain momentum on complex cross-functional work. No Problem Is Someone Else’s Problem * Own People Operations processes end to end, even when work crosses teams, functions, or geographies. * Navigate ambiguity, remove blockers, and know when to push with diplomacy versus when to build consensus. * Act as a reliable partner to senior stakeholders in Kraków and across the global organization. Low-Ego, High-Trust Leadership * Build trust through transparency, consistency, discretion, and follow-through. * Operate with humility and pragmatism, whether advising senior leaders or solving day-to-day administrative issues. * Work collaboratively across cultures, time zones, and functions while maintaining strong local accountability. AI-Forward, Judgment-Led * Use modern tools, including GenAI, to increase productivity, improve workflows, and enhance problem solving. * Apply clear judgment around data privacy, legal sensitivity, employee confidentiality, and the limits of automation. Skills & Experience  * 8+ years of progressive HR experience, including at least 3 years in a senior HR Business Partner, People Operations, or HR leadership role. * Deep, practical knowledge of Polish employment law, HR compliance, and local labor practices. * Experience supporting technology, engineering, e-commerce, travel, or other high-growth global organizations strongly preferred. * Proven track record of equally partnering with local leadership and centralized HR teams, many of which are not based in Poland * Demonstrated ability to operate independently with remote leadership and limited day-to-day supervision. * Strong generalist HR capability across employee relations, compliance, performance management, compensation partnership, employee lifecycle operations, and organizational design. * Proven ability to advise senior leaders while also executing hands-on operational work. * Full professional fluency in Polish and English. * Strong stakeholder management skills, with the ability to influence across local and global teams. * Practical experience using Workday for HR workflows, reporting, and employee data management. * Strong judgment, discretion, and professionalism in handling sensitive employee matters. * Comfort operating in a hybrid, global-first environment with evolving processes and priorities. Why Join Us This is a rare opportunity to shape the future of Tripadvisor’s presence in Poland and help build a critical hub for our global technical organization. This role will have a broad and meaningful scope, influence global People strategy, and build scalable practices that support both local employees and the wider business. This role is ideal for a senior HR leader who wants to combine strategic influence with hands-on impact in a growing, globally connected environment. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-AH1

Associate Director of Sales | Colton House Hotel

Unknown Employer

Associate Director of Sales | Colton House Hotel   Let’s start off with the most important part-what’s in it for you:   The Perks *Eligibility of perks is dependent upon job status * Salary Range: $85,000 - $95,000 * Cellphone Allowance * Incentive Eligible * Get Paid Daily (Make any day payday) * Paid Time off & Holiday Pay (Because Balance Matters) * Benefits - Medical, Dental, Vision, Disability, 401K * HSA/FSA Plans -with employer contribution * Values Based Culture (#OMGLIFE) * Culture Add (Creating Space for Fresh Perspectives) * Referral Bonus (Get Paid to Recruit) * Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) * Employee Assistance Program * “Columbia Cares” Volunteer Opportunities * Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) * Task Force Work Opportunities (Grow your career in idyllic locations across the globe) * Online Learning Platform to Help You Grow! * Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)     Our Commitment to you: “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What you’ll do:   The Brass Tacks Strategic/Department * Annually prepares internal prework, group strategic plans, and departmental revenue and expense budgets, aligning closely with the General Manager to achieve overall property goals. * Drives vision and purpose through department objectives, revenue driving strategies, team deployment and production goals, and individual goal targets. * Creates departmental objectives, team deployment strategies, production goals, and individual performance targets. * Exceptional leadership skills and emotional intelligence, has the ability to manage through subordinates, and can diffuse and resolve conflict in a practical manner. * Conducts regular one-on-one meetings and quarterly evaluations with team members. * Meets and exceeds expectations for department gross revenue and is able to make quick adjustments if targets are not being achieved (examples; guest rooms, banquet, catering, misc. revenues). * Conducts industry research and property data analysis to forecast future business volume effectively. * Ensures the accurate production of monthly closing reports, owner’s reports, pace analytics, and forecasting reports. * Possesses proficiency in contractual language and agreements. * Ensures the department adheres to accounting standards, including deposits, direct billing, and pre-payments. * Reports weekly achievements for prospecting, inquiries, activities, and industry events. * Reports monthly achievements ensuring financial accuracy across P&L, sales and event platforms, and deposits/accounts receivable. * Manages group yielding efforts with support from General Manager and Revenue Manager. * Maintains department standards and implements systems, including sales & event platform administration/management. * Provides overall direction, coordination, and leadership for team members. * Primary support for all group sales outreach, negotiations, contractual review, planning and service. * Direct liaison to all community organizations, city officials, industry associations and public relations entities. * Upholds departmental standards and implements management systems, including the administration of sales and event platforms. * Develops and maintains favorable working relationships and open communication with all departments.     Training/Mentoring   * Hires, develops, mentors, and trains department team members to ensure comprehensive competency in all relevant areas and identifying growth potential. * Develops a monthly department training program. * Conducts monthly department meetings. * Implements corrective action and feedback, when necessary, in a respective and constructive manner. * Implements reward programs.   Individual * Achieves departmental goals and objectives. * Contributes to revenue growth across assigned segments at a higher level. * Engages in client relationship building, including new business development and networking. * Meets prospecting and sales activity targets. * Responds to incoming RFPs (Requests for Proposals) within 24 hours. * Skilled in client negotiations, closing techniques, and contractual language comprehension. * Responsible for revenue forecasting. * Cultivates and maintains positive working relationships and open communication with all stakeholders. * Must adhere to Columbia Hospitality Policies and Procedures.   Additional job functions may be assigned based on the property’s business needs as determined by the General Manager and Seattle Support Center Leadership.     The Nitty Gritty * Minimum of 4-6 years of hospitality sales experience, or similar environment. * Possess extensive knowledge and expertise in sales and/or event management with extensive sales and negotiation skills. * The ability to solve practical problems when limited information is available. * Requirement for strong emotional intelligence and critical thinking capabilities. * Ability to lead and influence managers and large teams while placing a high priority on developing others. * Anticipates customer needs and provides services that are beyond customer expectations. * Takes an initiative-taking approach to address issues and avert conflict, resolve practical problems, and conflict resolution with limited standardized solutions. * Promotes a sense of urgency and establishes and enforces individual accountability in the team. Assumes the responsibility for the outcome of others. * Working knowledge of applicable laws, codes, and regulations. * Excellent communication skills, including proficiency in writing contracts, reports, business correspondence, and operations manuals, with the ability to present information effectively and respond to inquiries from team members, managers, clients, guests, or the public. * Ability to think creatively and develop innovative solutions or approaches.  * Strong personal skills, including time management, information analysis, problem-solving, planning and organizing, decision making, problem solving, and delivery of results. * Strong interpersonal communication with the ability to identify, understand, and anticipate the emotions, concerns and thoughts of others. * Strong interpersonal influence skills, including coaching, motivating, delegating, and relationship-building. * Demonstrates a strong grasp of mathematical operations. Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals. Ability to compute discounts, interest, commissions, proportions, and percentages. * Analytical mindset and can utilize mathematical skills to assess data, identify trends, and draw meaningful insights that drive strategy and decision-making. * Creates strategy and is able to shift with immediacy based on market conditions. * Technical proficiency in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel. Knowledge of hospitality sales platforms a plus. * Proficiency in conducting client research, gathering relevant information, and staying updated on industry trends and developments. * Strong financial acumen understanding and creating various financial reports (P&L statement, PACE, budget) with knowledge of dynamic pricing and profitability. * Strong presentation skills in a clear and effective manner to a variety of stakeholders; owners, leaders, clients, and team members. * Ability to travel (including air or car, hotel overnight stays, and client entertainment.) Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.