Employee Relations Consultant (Bangkok-based, Relocation Provided)

Employee Relations Senior Consultant (Bangkok-based, relocation provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.  The Opportunity: We are looking for someone to be part of our Global Employee Relations Team (based in either in Kuala Lumpur (Bangkok may also be offered) as a Consultant, Employee Relations. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Business Partner, HR Business Partners and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. We are looking for someone who combines great execution, can effectively handle multiple competing priorities, with the intellectual disposition to challenge current practices. In this Role, you’ll get to: * Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees. * Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases. * Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations. * Handle terminations, ensuring the right steps are taken and the right documentation is used so that the risk of labor claims is minimized. * Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Manage employee relations case timelines and deliverables, ensuring timely stakeholder updates and high‑quality documentation * Analyze performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training enhancements, and more effective management practices. * Act as an HR Business Partner to a dedicated Department to share actionable insights and trends. * Spearhead automation and improvements towards internal process such as (but not limited to) performance management, offboarding, etc. To be successful in this position, it will help you to have: Qualifications & Experience * Bachelor’s degree in human resources, Law, or related field. * Minimum 8-10 years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with deep expertise in employment law, complex investigations, disciplinary processes, terminations, workforce reduction projects, and high-risk employee relations matters across multiple jurisdictions or business units. * Demonstrated experience partnering with senior leaders on sensitive and business-critical people issues, while balancing legal risk, employee experience, and organizational culture. Skills & Attributes * Strong problem-solving, critical thinking, and sound judgment in navigating complex, high-impact, and highly sensitive employee relations matters. * Ability to operate with a high degree of independence and provide strategic recommendations on employee relations risks, case management, and people practices. * Strong stakeholder management skills, with confidence and credibility to influence senior leaders and challenge perspectives constructively. * High attention to detail, ownership, reliability, and ethical standards, including discretion and confidentiality. * Ability to cope well with ambiguity, manage change effectively, and lead through competing priorities in a fast-paced environment. * Proven ability to identify trends, generate insights from ER data, and drive improvements in policies, processes, training, and manager capability. Communication * Fluency in written and spoken English. * Strong communication skills, including the ability to clearly articulate risks, recommendations, and case strategies to senior stakeholders across functions and geographies. It’s Great if you Have: * Curiosity and readiness to challenge current practices and perspectives. * Great attention to detail. * Great sense of ownership, reliability, and accountability. * Multicultural or international experience. * Humility, flexibility, and strong interpersonal skills. * Experience leading regional or enterprise-wide employee relations projects, policy enhancements, or process transformation initiatives.   #Manila #Kualalumpur #Singapore #Bangkok #Dubai #Jakarta #HongKong       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Senior Manager, Employee Relations (Bangkok-based, Relocation Provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.    The Opportunity: We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy. Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. What You’ll Do: * Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance. * Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution. * Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis. * Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes. * Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices. * Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences. * Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities.  Required Qualifications: * Deep understanding of employee relations, labor relations and workplace dispute management. * Strong working knowledge of employment legislation, regulations and industrial relations practices. * Ability to interpret legislation and apply it practically within complex organizational environments. * Advanced stakeholder management and influencing capability across senior leaders, unions and regulators. * Strong negotiation, mediation and conflict-resolution skills. * Ability to balance organizational risk with empathy and sound judgement. * Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience. * A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues. * Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios. * Hands-on experience managing and executing restructuring/change management projects * Strong analytical and critical thinking skills * Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders * Ability to cope well with ambiguity and change * High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations. * Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs. * Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information. * Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future. Preferred Qualifications: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Mumbai #India #Gurgaon #India #Delhi #India #Jakarta #Indonesia #Manila #Philippines #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Senior Manager, Global Employee and Labor Relations (Bangkok-based, Relocation Provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.    The Opportunity: We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy. Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. What You’ll Do: * Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance. * Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution. * Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis. * Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes. * Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices. * Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences. * Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities.  Required Qualifications: * Deep understanding of employee relations, labor relations and workplace dispute management. * Strong working knowledge of employment legislation, regulations and industrial relations practices. * Ability to interpret legislation and apply it practically within complex organizational environments. * Advanced stakeholder management and influencing capability across senior leaders, unions and regulators. * Strong negotiation, mediation and conflict-resolution skills. * Ability to balance organizational risk with empathy and sound judgement. * Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience. * A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues. * Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios. * Hands-on experience managing and executing restructuring/change management projects * Strong analytical and critical thinking skills * Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders * Ability to cope well with ambiguity and change * High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations. * Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs. * Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information. * Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future. Preferred Qualifications: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Mumbai #India #Gurgaon #India #Delhi #India #Jakarta #Indonesia #Manila #Philippines #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.