Partner Programs Coordinator/Senior Coordinator, Strategic Partnerships (Bangkok-Based)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and service and deliver significant profits to the overall business.  The Role: This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues. The role involves a mix of problem-solving aptitudes, effective communication, and teamwork skills. Responsibilities: In this role you will be: * Investigate and resolve payment disputes between Agoda and partners * Work closely with partners to address payment issues and find mutually agreeable solutions * Extract insights from dispute resolutions to streamline payment processes and reduce future disputes. * Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities. * Collaborate with team members across various departments, gaining exposure to multiple business perspectives. Qualifications/Experience:  * Open to candidates seeking their first professional role, especially recent graduates. * Strong attention to detail with excellent problem-solving skills. * Good organizational abilities, with the capacity to work effectively in a team setting. * Proficiency in basic Excel functionality. * Proficiency in SQL is an advantage.  * Fluent in English Competencies/Skills:   * Exceptional interpersonal communication skills. * A professional “can-do” attitude and a dedicated work ethic.   #Bangkok       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Get to Know our Team: Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and service and deliver significant profits to the overall business. The Opportunity: We are looking for an enthusiastic, strong team player who will be part of shaping our new solutions. As an integral part of our team, you will be involved in a key strategic project of Rocket Travel by Agoda (RTA). In this Role, you'll get to: * Developing and executing test reservations on mobile and desktop devices. * Working closely with key stakeholders to report all findings and patterns. * Synchronizing about issues identified and helping refine our test scenario strategy and approach by sharing insights and communicating your learnings. * Verifying the accuracy and consistency of the rate shopping scenarios and flagging errors, issues you identify. * Support the development and enhancement of test scenarios by sharing observations and insights * Conducting market research for a new product solution at Agoda. You will be an integral part of our Strategic Partnerships team. * Providing day-to-day support working in real, varied business situations requiring analysis, testing, and problem-solving skills. * Collaborating closely with other members of the team, getting exposure to a variety of stakeholders, and learning from an experienced project management team. What you'll Need to Succeed: * 1-2 years of work experience, ideally within a travel or tech company. * Strong written and verbal communication skills in English. * A proactive, adaptable mindset and strong sense of ownership and a great team player. * Strong attention to detail with the ability to identify inconsistencies and issues. * Comfortable working with data and managing multiple tasks or timelines * Professional “get it done” attitude and strong work ethic * Detail-oriented and good problem-solving skills. * Must be able to effectively manage timelines. * Basic proficiency in Excel or similar spreadsheet tools. #Bangkok     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.