Product Operations Analyst

Technical Product Manager, Private Cloud Domain

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team  Agoda’s Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build, ship, and operate world‑class products efficiently and reliably. Our TPMs bridge business, data, and technology—translating complex engineering and operational needs into scalable solutions that empower teams across the company.  The Production Deployments domain owns the end‑to‑end lifecycle of production services at Agoda—from initial deployment through operating, scaling, day‑to‑day management, and eventual retirement. This work spans more than a thousand services in production and includes deployment orchestration, private cloud runtime environments, service controls, and cost‑aware resource management. The domain is central to Agoda’s Production Excellence, balancing developer autonomy with the guardrails required for reliability, security, and efficiency at scale.  The Opportunity  As a Technical Product Manager for Production Deployments, you define and evolve the platforms that govern how services are deployed, operated, scaled, and managed in production. You partner with platform engineers, SREs, and application teams to improve not only how software is released, but also how it consumes resources, manages risk, and operates cost‑effectively across its lifecycle.  This is a high‑impact role shaping how thousands of services run in production—enabling teams to move quickly while providing the visibility, controls, and standards required to operate reliably at scale.  In This Role, You’ll Get To:  * Own the full product lifecycle for production deployment and runtime platforms—from discovery and design through adoption and continuous improvement.  * Define a clear long‑term vision for managing production services, including deployment, operating, scaling, upgrades, and decommissioning.  * Partner with platform engineers, SREs, and service owners toidentify operational challenges and prioritize high‑impact platform capabilities.  * Enable safer and more efficient releases through automation, standardization, and platform guardrails. * Drive visibility and controls around resource usage and cost, enabling teams tooptimize and right‑size their services.  * Design and evolve self‑service capabilities and controls that allow teams to manage services independently while meeting reliability and security standards. * Balance delivery velocity with reliability, capacity management, and cost efficiency. * Define and track key metrics across the service lifecycle, including deployment frequency, change failure rates, resourceutilization, cost efficiency, and recovery time.  * Communicate clearly across engineering and leadership, including during complex or high‑impact production situations. * Demonstrate strong ownership and execution, driving initiatives from concept through broad adoption across a large engineering organization.  * Stay current with industry practices in CI/CD, cloud platforms, platform engineering, cost optimization, and large‑scale service operations, and apply them pragmatically. What You’ll Need to Succeed:  * Experience working in or closely with production environments, with understanding of how services are deployed,operated, scaled, and supported in live systems.  * Ability to understand developer and service‑owner requirements at a technical level, including the workflows and controls needed tooperate applications in production.  * Proven ability to navigate differing requirements, such as speed vs. safety, flexibility vs. standardization, and team‑specific needs vs. platform consistency. * 3+ years of experience in technical product or program management within a highly technical environment. * Strong product thinking and communication skills, with the ability to influence and align engineering teams without direct authority. * Experience defining strategy, setting priorities, and delivering platform capabilities used by many teams. * Experience leading complex, cross‑functional initiatives involving infrastructure, cloud, or internal developer platforms. * Excellent stakeholder management skills, able to clearly articulate technical trade‑offs and decisions. * Working familiarity with common production concepts such as containerized services, service discovery, service meshes, or orchestration platforms. * Data‑driven mindset; comfortable working with metrics, dashboards, or SQL to inform decisions and measure impact. * Highly organized and adaptable, comfortable operating in ambiguous spaces with evolving requirements. * Hands‑on experience with product and delivery tools such as JIRA and Confluence. * Curiosity, ownership, and a continuous‑improvement mindset, focused on enabling engineers tooperate services effectively at scale.    ***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.*** #bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Director of Product, Tax Platform (Bangkok-based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT AGODA At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide. Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it. GET TO KNOW OUR TEAM In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people. The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way. THE OPPORTUNITY This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech. As Director of Product - Tax Platform, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.  This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives. IN THIS ROLE, YOU’LL GET TO * Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls. * Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities. * Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group. * Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms. * Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale * Design and champion strong governance for tax configuration and change management,  * Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership. WHAT YOU’LL NEED TO SUCCEED * 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent). * Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments * Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements. * Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls. * Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk. * Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams. * Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams. IT’S GREAT IF YOU HAVE * Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations. * Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them. * Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure. * Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions. EQUAL OPPORTUNITY EMPLOYER At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics.   #seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

BI Engineer (Bangkok Based, 6-months Contract)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team  The Data department oversees all Agoda’s data-related requirements. Our goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology.  We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical, as business users, product managers, engineers, and many others rely on us to empower their decision making. The Opportunity  As BI Developer, you will be a key individual contributor in a scrum team dedicated to supporting the B2B entity. You will be responsible for designing, building, and maintaining high-quality data products, dashboards, and scalable data transformations that enable financial reporting, operational analytics, and data-driven decision making across the organization. You will work closely with Finance, Planning, Revenue Operations, Data Engineering, Product, and Analytics stakeholders to translate business requirements into trusted and efficient BI solutions. This role requires strong technical expertise, ownership, and the ability to deliver reliable data assets that are discoverable, accurate, performant, and aligned with business and reporting needs. In This Role, You’ll Get to  * Design, develop, and maintain dashboards, curated datasets, semantic layers, and data marts to support B2B reporting and analytics * Build and maintain ETL/ELT transformations to ensure data is accurate, timely, scalable, and fit for reporting and analytical use cases * Translate business requirements into scalable data models and BI solutions that support financial reporting, forecasting, partner operations, and performance tracking * Perform data validation, reconciliation, and root cause analysis to identify and resolve issues before they impact downstream consumers * Partner with Data Engineering and upstream system owners to understand source systems, data dependencies, and integration logic * Optimize queries, data models, and dashboard performance to improve reliability, efficiency, and user experience * Experience with large-scale data platforms such as Hadoop, Spark, Impala, Vertica, or similar technologies * Maintain clear documentation for business logic, source-to-target mapping, metric definitions, and transformation rules * Support self-service analytics by delivering well-structured, trusted, and understandable data assets * Participate in sprint planning, solution discussions, design reviews, and delivery activities within the team * Troubleshoot production issues and implement sustainable fixes to improve the stability and quality of BI products * Contribute to BI development standards, code quality, testing practices, and team ways of working * Collaborate with cross-functional stakeholders to align on requirements, clarify logic, and ensure successful delivery What You’ll need to Succeed: * Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Analytics, or a related field (or equivalent practical experience). * 2+ years of experience in Business Intelligence, Analytics Engineering, Data Engineering, or a related data development role. * Strong SQL skills and solid experience writing efficient, maintainable queries for complex analytical and reporting use cases. * Hands-on experience building dashboards, datasets, and data transformations using BI and data platform technologies. * Solid understanding of data modelling concepts for analytics and reporting, including fact/dimension design, grain definition, and reusable semantic structures. * Experience with ETL/ELT development and orchestration concepts, using tools or scripting languages such as Python, Airflow, or similar technologies. * Strong understanding of data validation, reconciliation, and quality control practices in production BI environments. * Ability to work with large datasets and optimize performance through query tuning, partition awareness, and efficient design patterns. * Experience with large-scale data platforms such as Hadoop, Spark, Impala, Vertica, or similar technologies. * Good understanding of BI development lifecycle, including requirement gathering, design, development, testing, deployment, and post-release support. * Ability to independently own medium-to-large scope tasks, break down ambiguous problems, and deliver practical, scalable solutions. * Strong communication skills in English, with the ability to document clearly and work effectively with cross-functional stakeholders. * High attention to detail, strong problem-solving skills, and commitment to data accuracy and reliability. It’s great if you have: * Experience with Snowflake and familiarity with features such as clustering, materialized views, Time Travel, and performance optimization techniques. * Experience with Agile/Scrum ways of working and CI/CD practices utilizing technologies such as Git, Jenkins, or Terraform. * Experience designing BI products that support self-service analytics and strong user adoption #Bangkok #Thailand       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.