Senior Manager, Engagement & Change Management – Bangkok

Strategic Account Manager/Senior Strategic Account Manager, Thailand

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   In this Role, you’ll get to: * Builds and owns the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners).   * Be responsible for the maintenance and improvement of the performance of their accounts, typically from a portfolio of the top producing properties for the country   * Proactively engages Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value.   * Actively manages supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth.   * Demonstrates a data driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner.   * Maintains meaningful & high-frequency engagement with supply partners, including a minimum of one face-to-face interaction a quarter.   * Responds to the needs and requests of hotel partners in a timely and effective manner.   * Is capable of handling both input and output KPIs and achieves their individual KPIs with minimal supervision from an Area Manager.   What you’ll Need to Succeed:  * Bachelor’s degree   * Minimum 3 years of experience in business development and/or account management   * Strong interpersonal skills & ability to influence both external / internal stakeholders   * Experience in internet/e-commerce preferred   * Ability to convince  senior stakeholders with insight from data  and problem-solving skills  * Team player with a professional “get it done” attitude and work ethic   * Proven success in acquiring, building & maintaining long term customer relationships   * Adapts well to change and able to work in a fast-paced environment.   * Ability to create new, innovative ideas, and drive workstream to create impact from those ideas.    * Strong Proficiency in English and Thai It’s great if you have:   * Experience in Travel industry         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Senior Manager, Flights Supply (Bangkok Based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: This position is located in Bangkok, Thailand. Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Thailand identified as a key growth market, we are expanding our commercial team to capture this opportunity. The Opportunity: As the Senior Manager for Flights in Thailand, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.  You’ll operate with end-to-end ownership of the Thailand market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more.  This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story.  What You’ll Do: * Set the strategy: define and execute market strategies for Thailand, balancing growth, profitability, and long-term competitive positioning.  * Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness.  * Be the market voice: Act as the go-to expert on Thailand aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy.  * Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.  * Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists.  * Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.  * Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth.  What You’ll Bring: * 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Thailand highly preferred).  * Proven track record of delivering growth through partnerships, negotiations, and strategy execution.  * Commercial acumen with the ability to balance short-term results and long-term market building.  * Strong executive presence and communication skills in English; able to manage complex conversations at senior levels.  * Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.  * Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.  * Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions.      PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Senior Manager, Regional Operations & Strategy — North America Supply (Bangkok)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. GET TO KNOW OUR TEAM The North America Supply team manages one of Agoda’s most strategically important regional portfolios. As part of Booking Holdings, we operate at the intersection of multiple organizations — coordinating across central functions in Bangkok and partner brands to deliver growth, operational excellence, and commercial alignment for our North American hotel partners. Our team thrives on cross-functional collaboration, working with Product, Partner Programs, Finance, Legal, Supply Operations, Analytics, and Connectivity teams to ensure our region’s unique requirements are consistently represented in global strategy and execution. THE OPPORTUNITY We are looking for a Senior Manager, Regional Operations & Strategy based in Bangkok to serve as the central coordination hub between our North America regional leadership team (US-based) and the many Bangkok-headquartered central functions that support the region. This is a high-impact, high-visibility role for someone who excels at connecting the dots across complex, multi-stakeholder environments. You will be the on-ground integrator who ensures alignment between a remote regional team and headquarters — driving programs forward, maintaining operational rhythm, and enabling senior leaders to focus on strategy. This role combines program management, operations excellence, cross-functional coordination, and business intelligence in a fast-moving, multi-company environment. IN THIS ROLE, YOU’LL GET TO Program Coordination & Operational Rhythm * Own and drive the regional operations cadence — maintaining consolidated trackers, producing weekly status digests, and ensuring cross-functional workstreams move forward with clear ownership and timelines * Manage action items across multiple concurrent programs, proactively identifying blockers and driving resolution * Serve as the connective tissue between regional leadership and central teams — ensuring nothing falls through the cracks Cross-Functional Stakeholder Management * Represent the North America region in Bangkok-based forums, working sessions, and cross-functional discussions * Act as a trusted liaison between regional stakeholders (US-based) and central teams (Bangkok-based) — translating context, priorities, and constraints in both directions * Facilitate workshops, syncs, and working sessions across organizations with different processes, tools, and terminology * Build strong working relationships with Product, Operations, Finance, Legal, and Partner Programs teams Partner Programs & Operations Support * Coordinate operational delivery for partner-facing programs — triaging requests, tracking progress, and ensuring quality and timeliness * Support program alignment across multiple brands within Booking Holdings, ensuring consistent execution and communication * Monitor and improve operational workflows, identifying opportunities to streamline processes and reduce friction Compliance & Governance Coordination * Coordinate logistics and delivery interfaces for compliance-related programs (tax, payments, regulatory) — scheduling, data collection, and cross-team alignment * Monitor global rollouts and partner communications for regional compliance, flagging issues proactively * Maintain documentation and process standards that ensure the region operates within established governance frameworks Analytics & Reporting * Build and maintain reporting frameworks that provide visibility on regional performance and initiative progress * Execute data analysis to support leadership decision-making — pulling metrics, reconciling definitions across systems, and producing clear summaries * Support cross-company reporting needs where metrics, definitions, or data structures differ between organizations WHAT YOU’LL NEED TO SUCCEED * Bachelor’s degree in Business, Economics, Engineering, Data/Analytics, Hospitality, or a related field * 7–10+ years of experience in operations management, program/project management, strategy, or management consulting — ideally in a fast-paced, multi-stakeholder environment * Proven track record managing complex, cross-functional programs involving multiple teams, geographies, and organizational boundaries * Strong analytical and problem-solving skills — comfortable working with data to answer business questions and build reporting * Proficiency in Excel/Google Sheets and comfort with data manipulation and executive-level reporting * Working knowledge of SQL and experience with BI/data visualization tools (Tableau, Superset, Power BI, or similar) * Excellent communication skills in English (written and verbal) — able to produce concise summaries, bridge different organizational contexts, and tailor messaging to diverse audiences * Ability to operate autonomously — proactively identifying issues, proposing solutions, and driving to resolution without heavy oversight * Strong stakeholder management — comfortable influencing without authority across senior and cross-functional stakeholders * Organizational excellence — ability to manage multiple concurrent workstreams with discipline and follow-through IT’S GREAT IF YOU HAVE * Experience in online travel, e-commerce, marketplace platforms, or technology industries * Prior exposure to cross-company or cross-brand coordination within a multi-brand group or managing complex partnerships * Background in Sales Operations, Revenue Operations, Commercial Excellence, or Regional Operations * Experience with compliance or regulatory programs in a commercial context * Familiarity with partner program management — onboarding, incentives, analytics, and lifecycle * Experience designing or improving operational workflows and SOPs for commercial teams * Previous work as a bridge/liaison between organizations with different cultures, processes, and systems LOCATION * Bangkok, Thailand — Agoda headquarters * Regular collaboration with US-based stakeholders across time zones * Occasional travel for regional summits and team offsites     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.