Driver Operations Lead

FREENOW

Location: Barcelona At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. In Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe's leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver-partners. We are looking for a Supply/Driver Operations Manager on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint. YOUR DAILY ADVENTURES WILL INCLUDE: PROCESS DESIGN & SCALING * Design and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances * Develop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale * Develop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets CROSS-MARKET OPERATIONS * Collaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience * Lead cross-functional initiatives to harmonize driver experience processes across markets, identifying best practices and scaling successful pilots from  Freenow by Lyft biggest European markets * Partner with Product, Engineering, and Policy teams to ensure global driver experience solutions meet diverse European market requirements and regulatory standards STRATEGIC ANALYTICS & INSIGHTS * Analyse driver experience metrics across European markets to identify trends, opportunities, and areas for improvement * Conduct deep-dive analyses to understand driver behavior patterns across Freenow by Lyft biggest European markets and inform strategic decision-making PROJECT MANAGEMENT & EXECUTION * Plan, schedule, and execute projects efficiently to ensure timely delivery of supply operations initiatives * Lead European rollouts of new driver experience initiatives, managing timelines, stakeholder communication, and success metrics * Coordinate with multiple stakeholders including local operations teams, product managers, legal, regulatory affairs, and country managers DRIVER TOUCHPOINT OPTIMIZATION * Optimize all driver touchpoints with Freenow by Lyft by collaborating closely with Marketplaces, Marketing, Local Markets, and Product teams * Identify and design scalable solutions to improve driver interactions across the platform, from initial acquisition through ongoing engagement * Coordinate implementation of touchpoint improvements with Operations and Product teams, ensuring seamless deployment across markets PROCESS OPTIMIZATION & INNOVATION * Drive process improvements, implement innovative solutions, and explore new technologies to enhance operational efficiency and driver experience * Identify automation opportunities to reduce manual work and improve driver experience consistency across markets * Stay current with European mobility industry best practices and emerging technologies in driver engagement and marketplace operations TO BE SUCCESSFUL IN THIS ROLE * 5 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility. * Proven track record of scaling operations across multiple markets or business units, ideally within European contexts * Experience with process design, optimization, and cross-functional project management * Background in data analysis and using metrics to drive operational decisions * Fluent in English  and Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Wallapop

Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. 💫 Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. 🌱 Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.   The Challenge 🧩 As the CS Transformation & Automation Lead, you will own the end-to-end transformation of our Customer Support operations, leveraging automation, AI, and system design to materially reduce Cost-to-Serve and scale support efficiently. Working at the intersection of Customer Support, Product, and Engineering, you will drive automation, AI adoption (bots, copilots), and CRM optimization to eliminate manual work and unlock agent productivity at scale. Success in this role means delivering meaningful reductions in Average Handle Time (AHT), significantly increasing automation and self-service rates, and removing manual workflows across critical support journeys, reducing CS Cost by efficiency. What You Will Do 👇 * Define the Automation Roadmap: Prioritize initiatives that reduce Cost-to-Serve and improve customer experience. * Redesign Support Journeys: Identify friction points and implement scalable, data-driven solutions. * Build Operational Logic: Design routing, decision trees, and AI-driven workflows across CRM and voice channels. * Partner with Product & Engineering: Translate operational needs into scalable technical solutions and influence the roadmap. * Drive Alignment & Execution: Own cross-team prioritization and lead smooth rollouts, including BPO readiness. * Own Tooling ROI: Optimize CX tools (e.g., Zendesk) to drive automation, efficiency, and agent productivity. What We’re Looking For 🔎 * * Operational Experience: Background in BizOps, Product Ops, or CX Strategy in high-volume environments (Marketplace, E-commerce, SaaS). * Cross-Functional Execution: Experience working closely with Product and Engineering teams. * CRM Expertise: Hands-on experience with tools like Zendesk, Salesforce, or Kustomer. * Technical Fluency: Strong understanding of systems, integrations, and AI/LLM applications (no coding required). * Analytical Skills: Ability to build business cases and measure impact using tools like Looker, Amplitude, or Tableau (SQL is a plus). * Process & Scale: Experience in process mapping and/or BPO or large-scale operations. * Stakeholder Management: Ability to influence across teams and manage external partners. * Languages:  Spanish (fluent/native) and English (advanced) Do note that all our jobs are 📍 Barcelona based. We follow a hybrid model where flexibility rules. We commit to a minimum of 6 days per month in the office. Each team self-organizes to decide on cadence and in-person/remote rituals. Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone. Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following 🍭 Perks & Benefits: * Generous individual learning budget of 2K per year * Free office meals, lunch selection from different providers * Group and individual English, Catalan & Spanish lessons as part of our working day * Private Health Insurance with Alan * Flexible working hours + intensive Fridays * Flexible remuneration to deduct from gross salary (kindergarten/food/transport check) * Gym & Wellness plan, including physiotherapist in the office * Generous referral Program & Charity Donation * Bonus for weddings & newborns * Wallapop Renta (Tax income support) * Monthly product advantages (Wallapop Club) * Work anniversary Gifts and Birthday Surprises * Contribution towards your WIFI in your monthly payroll * One-off payment based on compensation package to go towards setting up your home office * Relocation package (monetary support and legal advice) and visa sponsorship, if applicable * 26 holidays per year * TOP hardware of your choice (latest Apple or Windows)   What does the hiring process for this position look like? 👀**Please, note that all interviews take place remotely over hangouts.** Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes. Take-home test - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise / technical skills required for the role. Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 60-90 minutes. Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes. Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes.  Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.

Constructor

OUR MISSION Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency.  With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students. PLEASE SEND YOUR RESUME IN ENGLISH ONLY. As Lead Executive Assistant & Private Office Operations Manager (CEO Office) of Constructor Group, you will operate at the centre of a dynamic, global ecosystem spanning Germany, Turkey, and Bulgaria. This position is designed for an experienced professional with 15+ years of proven excellence in executive operations, project leadership, or private office management — someone who combines operational precision, strategic judgment, and the stamina to lead in a constantly changing, high-performance environment. This is a senior, hands-on leadership role combining Executive Assistant & Personal Assistant, Private Office, and team management responsibilities. You will manage and develop a team of Executive Assistants and 10–15 supporting personas (drivers, chefs, housekeepers, coordinators, etc.), ensuring flawless coordination across all aspects of the CEO’s professional and personal ecosystem. Your ultimate mission is simple but demanding: to maximise the CEO’s productivity, anticipate needs before they arise, and make the impossible happen smoothly and discreetly. This is a highly hands-on leadership role. While you will manage and develop the administrative support team, you will also personally execute critical Executive Assistant and Personal Assistant tasks for the CEO when needed. The successful candidate must be comfortable switching between strategic coordination, team leadership, and direct, hands-on support — including calendar management, travel coordination, personal errands, vendor communication, last-minute problem solving, and confidential personal matters. More about the CEO Serg Bell. DUTIES AND RESPONSIBILITIES: Hands-on Executive & Personal Support * Personally support the CEO with high-priority executive and personal tasks when direct involvement is required. * Manage last-minute calendar changes, urgent travel needs, personal logistics, family coordination, household/service provider communication, and confidential errands. * Step in directly when the team is unavailable, overloaded, or when the task requires senior judgment, discretion, or speed. * Balance leadership responsibilities with direct execution; this role is not purely managerial. Leadership & Team Management * Lead, coach, and structure a high-performing administrative team (3–4 Executive Assistants and 10–15 support personnel). * Create clarity of roles, responsibilities, and workflows to ensure seamless execution of all tasks across time zones and geographies. * Establish and enforce SOPs, checklists, and productivity tools that bring structure to complex, parallel workstreams. * Serve as the primary interface between the CEO, Chief of Staff, and broader support network. Operational Excellence * Oversee all elements of unusually complex calendar and scheduling management — ensuring accuracy, relevance, and efficiency for 120–150 activities weekly across multiple time zones. * Ensure that meetings, travel, and communications are flawlessly planned, briefed, and executed, with buffers and contingency plans always in place. * Oversee travel logistics: end-to-end itineraries, ground and air coordination, VVIP protocols, and on-the-move connectivity. * Anticipate needs before they emerge, and proactively solve issues to prevent disruptions. Project & Process Management * Implement efficient systems for tracking, prioritizing, and closing tasks across multiple domains. * Drive continuous improvement in workflows and team collaboration. * Manage sensitive, high-stakes projects (e.g., relocations, private events, health procedures, VIP visits) with precision and confidentiality. Stakeholder Coordination * Serve as the central communication point between the CEO’s office and all external and internal stakeholders — partners, executives, family, and service providers. * Maintain consistent tone and professionalism across all touchpoints, ensuring each interaction reflects Constructor’s standards of excellence. * Build strong relationships that enable efficient collaboration and trust. Confidentiality & Security * Uphold absolute confidentiality and ensure all sensitive information is managed securely. * Apply risk management standards to travel, guest lists, and personal data handling. KEY PERFORMANCE INDICATORS (KPIS): * Team Alignment & Efficiency: 100% task visibility, clear accountability, zero duplication of work. * Calendar Accuracy: 95%+ precision; no disruptions to the CEO's schedule. * Responsiveness: Urgent requests within 10 minutes; regular calls/meetings within one working day. * Task Delivery Reliability: 95%+ on-time completion across all streams. * Stakeholder Satisfaction: 90%+ satisfaction from VIP guests and family engagements. * Process Optimization: Continuous measurable improvements in time, cost, and output quality. QUALIFICATIONS AND EXPERIENCE: We are looking for someone exceptional — not just efficient, but extraordinary. Someone who thrives where others slow down, who creates structure in chaos, and who finds deep satisfaction in delivering excellence every single day. * Decisive & Proactive. You take initiative, anticipate needs, and act fast. Mistakes are learned from, not feared — inaction is worse than imperfection. * Strategic Project Orchestrator. You can coordinate people, priorities, and processes simultaneously — ensuring the whole system runs smoothly and intelligently. * Meticulous Attention to Detail. You don’t just “notice details”; you master them. Precision is your natural language, and nothing escapes your eye. * Thrives on Change & Fast-Paced Environments. You find energy in intensity. You remain calm, resourceful, and sharp when things shift quickly — because that’s when you perform at your best. * Creative Problem Solver. You think critically, adapt quickly, and design efficient solutions for complex or unconventional problems. * Execution Excellence. You love getting things done — quickly, correctly, and beautifully. High task volume motivates you, not overwhelms you. * Curious & Quality-Driven. “Good enough” isn’t good enough for you. You constantly explore alternatives, aiming for the most optimal result given time, effort, and resources. * Flexible, Adaptive, & Resilient. You stay composed under stress, adjust fast, and thrive when priorities shift. * Empathetic Communicator & Team Leader. You build trust across diverse personalities, ensuring everyone feels valued and aligned toward the same goal. * Discreet & Trustworthy. You handle every piece of information and every person with integrity, confidentiality, and respect. Travel & Location Requirements * Primary operational hubs: Germany (Bremen), Turkey (Bodrum), Bulgaria (Sofia) * Frequent international travel required; ability to relocate or spend extended periods in key hubs. * Valid passport and readiness to travel on short notice for business or family support. Additional Requirements * Fluent English (spoken and written); additional languages an advantage. * Proven experience in managing executive operations, teams, or private offices at a top-tier level. * High digital literacy (MS Outlook, productivity tools, task-tracking systems, AI assistants). * Able to pass comprehensive background checks (criminal, psychological, and substance screening). Compensation & Contract * Competitive, performance-based compensation with relocation support if required. * Designed for ambitious professionals motivated by excellence, precision, and impact. * The role offers continuous growth, global exposure, and a front-row seat to the execution of complex, high-stakes projects. In this role, “good” is not enough. We are looking for someone who operates at a “great” level — consistently, calmly, and with care — because that difference defines the success of everything around the CEO. WHAT WE OFFER * 💻 Choice of work equipment (e.g., laptop, monitor, etc.) * 🇬🇧 English classes (iTalki – $130 monthly) * ⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET) * 👶 Newborn bonus (€500 per child) * 🧠 Patent remuneration * 🌴 Paid leave * 🧑‍💻 Remote work in locations without our offices * Hybrid work in locations with offices (2 days in-office, 3 days remote) Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.