Lead Executive Assistant & Private Office Operations Manager (CEO Office)

FREENOW

Location: Barcelona At Freenow, we shape the future of urban mobility, empowering people to move freely and helping cities thrive through smarter, sustainable choices. We are looking for a dynamic Supply Operations Lead to supercharge our central supply operations, with a razor-sharp focus on Funnel Management (Driver Acquisition & Retention) and elevating the overall Driver Experience (Engagement, Education, & Communication). In this high-impact role, you will ensure central programs are executed with absolute excellence across regions. You will champion the voice of our markets by channeling structured local feedback into global program designs, bridging local needs with scalable operational mastery to deliver world-class experiences across our diverse European footprint. YOUR DAILY ADVENTURES WILL INCLUDE: * Ownership of Supply related KPIs such as Active and New drivers, Retention, NPS and Supply volume * Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design, and scaling best practices across markets * Translate global strategies into clear regional plans, operating procedures, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets. * Analyse driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams  * Supporting markets and Marketplace teams with engagement and acquisition initiatives to steer supply levels towards targets * Support in building and improving end-to-end communication strategies across different channels tailored specifically for our drivers and maximising retention and engagement, in collaboration with local ops, marketing and other central teams * Optimising the Driver NPS and other satisfaction metrics, by translating insights into clear actions that enhance the early driver experience, in collaboration with different stakeholders from Product, Marketing, and operations across markets * Defining and improving driver training based on needs and observed trends in collaboration with Marketing, Quality of Service, and Product * Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams. * Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one, across their onboarding journey   TO BE SUCCESSFUL IN THIS ROLE * 6 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility, inc previous experience in leading people * Proven track record of scaling operations across multiple markets or business units, ideally within European contexts * Experience with process design, optimization, and cross-functional project management * Background in data analysis and using metrics to drive operational decisions * Fluent in English  + Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

FREENOW

Location: Barcelona At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. In Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe's leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver-partners. We are looking for a Supply/Driver Operations Manager on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint. YOUR DAILY ADVENTURES WILL INCLUDE: PROCESS DESIGN & SCALING * Design and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances * Develop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale * Develop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets CROSS-MARKET OPERATIONS * Collaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience * Lead cross-functional initiatives to harmonize driver experience processes across markets, identifying best practices and scaling successful pilots from  Freenow by Lyft biggest European markets * Partner with Product, Engineering, and Policy teams to ensure global driver experience solutions meet diverse European market requirements and regulatory standards STRATEGIC ANALYTICS & INSIGHTS * Analyse driver experience metrics across European markets to identify trends, opportunities, and areas for improvement * Conduct deep-dive analyses to understand driver behavior patterns across Freenow by Lyft biggest European markets and inform strategic decision-making PROJECT MANAGEMENT & EXECUTION * Plan, schedule, and execute projects efficiently to ensure timely delivery of supply operations initiatives * Lead European rollouts of new driver experience initiatives, managing timelines, stakeholder communication, and success metrics * Coordinate with multiple stakeholders including local operations teams, product managers, legal, regulatory affairs, and country managers DRIVER TOUCHPOINT OPTIMIZATION * Optimize all driver touchpoints with Freenow by Lyft by collaborating closely with Marketplaces, Marketing, Local Markets, and Product teams * Identify and design scalable solutions to improve driver interactions across the platform, from initial acquisition through ongoing engagement * Coordinate implementation of touchpoint improvements with Operations and Product teams, ensuring seamless deployment across markets PROCESS OPTIMIZATION & INNOVATION * Drive process improvements, implement innovative solutions, and explore new technologies to enhance operational efficiency and driver experience * Identify automation opportunities to reduce manual work and improve driver experience consistency across markets * Stay current with European mobility industry best practices and emerging technologies in driver engagement and marketplace operations TO BE SUCCESSFUL IN THIS ROLE * 5 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility. * Proven track record of scaling operations across multiple markets or business units, ideally within European contexts * Experience with process design, optimization, and cross-functional project management * Background in data analysis and using metrics to drive operational decisions * Fluent in English  and Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Sumup

TEAM LEAD ACCOUNT MANAGER At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment. You’ll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution.  This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy. What you’ll do: * Team leadership and coaching * Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth * Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices * Hold regular 1:1s with team members focused on performance, development and engagement * Commercial performance management * Drive team performance against net revenue growth, retention and upselling KPIs * Monitor portfolio performance and identify opportunities to improve merchant engagement * Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential * Support Account Managers in developing strong commercial conversations with merchants * Operational excellence * Ensure balanced workload management across the team * Identify skill gaps and implement targeted coaching and enablement initiatives * Build a performance culture that rewards accountability, ownership and continuous improvement * Cross-functional collaboration * Collaborate with Sales, Customer Support, and Product teams to improve merchant experience. Your mission: * Drive operational excellence and performance continuity * Accelerate activation and revenue generation * Strengthen cross-functional collaboration and process scalability * Develop talent and reinforce a high-performance culture What we’re looking for: * 4 to 6 years of experience in managing large accounts * Strong leadership experience, managing high-performance teams * Strong sales and upselling capabilities * Excellent verbal and written communication skills in English. German is a plus! * Data-driven mindset with experience in monitoring KPIs and portfolio performance   Why you should join SumUp: 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🥗 Restaurant tickets (Edenred) 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team   About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.