Team Lead Account Manager - German Market

Sumup

TEAM LEAD ACCOUNT MANAGER At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment. You’ll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution.  This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy. What you’ll do: * Team leadership and coaching * Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth * Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices * Hold regular 1:1s with team members focused on performance, development and engagement * Commercial performance management * Drive team performance against net revenue growth, retention and upselling KPIs * Monitor portfolio performance and identify opportunities to improve merchant engagement * Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential * Support Account Managers in developing strong commercial conversations with merchants * Operational excellence * Ensure balanced workload management across the team * Identify skill gaps and implement targeted coaching and enablement initiatives * Build a performance culture that rewards accountability, ownership and continuous improvement * Cross-functional collaboration * Collaborate with Sales, Customer Support, and Product teams to improve merchant experience. Your mission: * Drive operational excellence and performance continuity * Accelerate activation and revenue generation * Strengthen cross-functional collaboration and process scalability * Develop talent and reinforce a high-performance culture What we’re looking for: * 4 to 6 years of experience in managing large accounts * Strong leadership experience, managing high-performance teams * Strong sales and upselling capabilities * Excellent verbal and written communication skills In English * Data-driven mindset with experience in monitoring KPIs and portfolio performance * Experience with UK or German market.   Why you should join SumUp: 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🥗 Restaurant tickets (Edenred) 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team   About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise. We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in the territory and deliver upon our Community Growth, Engagement and business goals.   The Difference You will Make: The Airbnb team is looking for a Community Engagement Lead to build and lead our Host Community strategy in Spain and Portugal. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy. In this role, Community custodians in each region are responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Community Regional Lead and build collaborative relationships with the relevant Country Manager, Policy, Legal, Marketing and Communications Leads, supply teams and central Community team to support our hosts.  The ideal candidate has extensive Community experience and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.   A Typical Day:  Overall: * Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory * Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans. * Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution. * Collaborate across functions to drive meaningful impact within Airbnb and its Host Community, working closely with Country Manager, the policy, legal, communications, marketing, partnerships, and supply teams.  * Coordinate the activities and daily operations of one Community Engagement Manager.  Community Growth: * Develop and test new value propositions and methods for growing our host communities across Spain and Portugal. * Identify new approaches to recruit, onboard and manage new community leaders  Community Engagement: * Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation * Support global Community Engagement Programming and evolve for local language and needs * Lead and organise effective Community events, both online and in-person Community Impact:  * Identify country needs and develop  in-market projects to drive Host success and accelerate business goals. * Develop resources, engaging and high impact communications, and training materials for cross functional business partners. * Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.  * Influence regional prioritization, process improvement, and program feedback. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners. * Co-develop strategies in partnership with Supply teams to optimize host performance across quality, pricing, and availability, empowering hosts with the tools and insights needed to set them up for long-term success. * Leverage familiarity with STR regulatory environments to drive host engagement and education on compliance initiatives and regulatory obligations collaborating closely with Policy and Legal teams to ensure hosts are informed and well-supported. Your Expertise: * 10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management  * Strong strategic project management skills with experience leading programs and processes.  * Ability to approach Community through a strategic business lens and align Community goals with business goals * Familiar with regulatory environments  * Entrepreneurial, solution oriented, growth mindset  * Highly autonomous and self-driven  * Strong verbal communication and interpersonal skills * Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building * Passion for Airbnb, our Hosts, and the mission of the company - being an Airbnb host is a plus * Spanish mother tongue and fluent English. Ideally also fluent in Portuguese. * Excellent written and oral communication skills * Based in Barcelona  Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Spain Annual Pay Range €80.000—€100.000 EUR

Constructor

OUR MISSION Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency.  With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students. PLEASE SEND YOUR RESUME IN ENGLISH ONLY. As Lead Executive Assistant & Private Office Operations Manager (CEO Office) of Constructor Group, you will operate at the centre of a dynamic, global ecosystem spanning Germany, Turkey, and Bulgaria. This position is designed for an experienced professional with 15+ years of proven excellence in executive operations, project leadership, or private office management — someone who combines operational precision, strategic judgment, and the stamina to lead in a constantly changing, high-performance environment. This is a senior, hands-on leadership role combining Executive Assistant & Personal Assistant, Private Office, and team management responsibilities. You will manage and develop a team of Executive Assistants and 10–15 supporting personas (drivers, chefs, housekeepers, coordinators, etc.), ensuring flawless coordination across all aspects of the CEO’s professional and personal ecosystem. Your ultimate mission is simple but demanding: to maximise the CEO’s productivity, anticipate needs before they arise, and make the impossible happen smoothly and discreetly. This is a highly hands-on leadership role. While you will manage and develop the administrative support team, you will also personally execute critical Executive Assistant and Personal Assistant tasks for the CEO when needed. The successful candidate must be comfortable switching between strategic coordination, team leadership, and direct, hands-on support — including calendar management, travel coordination, personal errands, vendor communication, last-minute problem solving, and confidential personal matters. More about the CEO Serg Bell. DUTIES AND RESPONSIBILITIES: Hands-on Executive & Personal Support * Personally support the CEO with high-priority executive and personal tasks when direct involvement is required. * Manage last-minute calendar changes, urgent travel needs, personal logistics, family coordination, household/service provider communication, and confidential errands. * Step in directly when the team is unavailable, overloaded, or when the task requires senior judgment, discretion, or speed. * Balance leadership responsibilities with direct execution; this role is not purely managerial. Leadership & Team Management * Lead, coach, and structure a high-performing administrative team (3–4 Executive Assistants and 10–15 support personnel). * Create clarity of roles, responsibilities, and workflows to ensure seamless execution of all tasks across time zones and geographies. * Establish and enforce SOPs, checklists, and productivity tools that bring structure to complex, parallel workstreams. * Serve as the primary interface between the CEO, Chief of Staff, and broader support network. Operational Excellence * Oversee all elements of unusually complex calendar and scheduling management — ensuring accuracy, relevance, and efficiency for 120–150 activities weekly across multiple time zones. * Ensure that meetings, travel, and communications are flawlessly planned, briefed, and executed, with buffers and contingency plans always in place. * Oversee travel logistics: end-to-end itineraries, ground and air coordination, VVIP protocols, and on-the-move connectivity. * Anticipate needs before they emerge, and proactively solve issues to prevent disruptions. Project & Process Management * Implement efficient systems for tracking, prioritizing, and closing tasks across multiple domains. * Drive continuous improvement in workflows and team collaboration. * Manage sensitive, high-stakes projects (e.g., relocations, private events, health procedures, VIP visits) with precision and confidentiality. Stakeholder Coordination * Serve as the central communication point between the CEO’s office and all external and internal stakeholders — partners, executives, family, and service providers. * Maintain consistent tone and professionalism across all touchpoints, ensuring each interaction reflects Constructor’s standards of excellence. * Build strong relationships that enable efficient collaboration and trust. Confidentiality & Security * Uphold absolute confidentiality and ensure all sensitive information is managed securely. * Apply risk management standards to travel, guest lists, and personal data handling. KEY PERFORMANCE INDICATORS (KPIS): * Team Alignment & Efficiency: 100% task visibility, clear accountability, zero duplication of work. * Calendar Accuracy: 95%+ precision; no disruptions to the CEO's schedule. * Responsiveness: Urgent requests within 10 minutes; regular calls/meetings within one working day. * Task Delivery Reliability: 95%+ on-time completion across all streams. * Stakeholder Satisfaction: 90%+ satisfaction from VIP guests and family engagements. * Process Optimization: Continuous measurable improvements in time, cost, and output quality. QUALIFICATIONS AND EXPERIENCE: We are looking for someone exceptional — not just efficient, but extraordinary. Someone who thrives where others slow down, who creates structure in chaos, and who finds deep satisfaction in delivering excellence every single day. * Decisive & Proactive. You take initiative, anticipate needs, and act fast. Mistakes are learned from, not feared — inaction is worse than imperfection. * Strategic Project Orchestrator. You can coordinate people, priorities, and processes simultaneously — ensuring the whole system runs smoothly and intelligently. * Meticulous Attention to Detail. You don’t just “notice details”; you master them. Precision is your natural language, and nothing escapes your eye. * Thrives on Change & Fast-Paced Environments. You find energy in intensity. You remain calm, resourceful, and sharp when things shift quickly — because that’s when you perform at your best. * Creative Problem Solver. You think critically, adapt quickly, and design efficient solutions for complex or unconventional problems. * Execution Excellence. You love getting things done — quickly, correctly, and beautifully. High task volume motivates you, not overwhelms you. * Curious & Quality-Driven. “Good enough” isn’t good enough for you. You constantly explore alternatives, aiming for the most optimal result given time, effort, and resources. * Flexible, Adaptive, & Resilient. You stay composed under stress, adjust fast, and thrive when priorities shift. * Empathetic Communicator & Team Leader. You build trust across diverse personalities, ensuring everyone feels valued and aligned toward the same goal. * Discreet & Trustworthy. You handle every piece of information and every person with integrity, confidentiality, and respect. Travel & Location Requirements * Primary operational hubs: Germany (Bremen), Turkey (Bodrum), Bulgaria (Sofia) * Frequent international travel required; ability to relocate or spend extended periods in key hubs. * Valid passport and readiness to travel on short notice for business or family support. Additional Requirements * Fluent English (spoken and written); additional languages an advantage. * Proven experience in managing executive operations, teams, or private offices at a top-tier level. * High digital literacy (MS Outlook, productivity tools, task-tracking systems, AI assistants). * Able to pass comprehensive background checks (criminal, psychological, and substance screening). Compensation & Contract * Competitive, performance-based compensation with relocation support if required. * Designed for ambitious professionals motivated by excellence, precision, and impact. * The role offers continuous growth, global exposure, and a front-row seat to the execution of complex, high-stakes projects. In this role, “good” is not enough. We are looking for someone who operates at a “great” level — consistently, calmly, and with care — because that difference defines the success of everything around the CEO. WHAT WE OFFER * 💻 Choice of work equipment (e.g., laptop, monitor, etc.) * 🇬🇧 English classes (iTalki – $130 monthly) * ⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET) * 👶 Newborn bonus (€500 per child) * 🧠 Patent remuneration * 🌴 Paid leave * 🧑‍💻 Remote work in locations without our offices * Hybrid work in locations with offices (2 days in-office, 3 days remote) Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.