Internal Customer Service

Rettie & Co

KEY DETAILS Location: Edinburgh Hours: Full Time (37.5 hours) ABOUT THE ROLE This is an important role sitting in our Development Services teams, with a particular focus on Research and Consultancy. The successful candidate will maintain our data library, including tracking new build developments across the country, maintaining and improving the quality of data held within our Property Tracking System. They will also be involved in primary and secondary research across property use classes (particularly in the Living Sector such as residential for sale, Build to Rent and Purpose-Built Student Accommodation). In addition, they will contribute to external reports for clients and to Rettie publications and internal market briefings. ABOUT YOU We are looking for a highly organised, detail-focused individual who enjoys working with data, research and systems. You will be confident gathering information from a range of sources, building strong working relationships and ensuring records are accurate, current and easy to report on. You’ll thrive in this role if you: * Enjoy working with data and take pride in accuracy, consistency and attention to detail. * Are proactive, curious and confident in researching information from multiple sources. * Communicate clearly and professionally with colleagues, housebuilders, agents and other contacts. KEY RESPONSIBILITIES * Maintain and update the Research data library and ensure accuracy and consistency * Maintain and update the Property Tracking System (PTS), ensuring comprehensive and accurate coverage of new build developments across Scotland * Proactively research and track new developments, building strong relationships with housebuilder sales teams, agents and other key industry contacts * Monitor and record re-sale activity to track development performance and progression over time * Support the production of market insights and reports for internal teams and external clients * Deliver a high standard of internal customer service, building strong relationships across the business * Continuously identify opportunities to improve data quality, processes, and system usability KEY REQUIREMENTS * Ability to deliver high-quality research and data support * Experience in working with databases, systems or large datasets * Strong attention to detail and commitment to data accuracy * Competent in the use of Microsoft Office  * Confident communicator with the ability to build professional relationships * A degree in a numerical discipline, including Economics or Statistics, is desirable * Some relevant work experience is also desirable but not essential * The Assistant will be expected to enrol for the Assessment of Professional Competence (APC) qualification for the Royal Institution of Chartered Surveyors (RICS), which the business will support. COMPETENCIES * Collaboration * Communication * Customer Focus * Planning & Organising  * Problem Solving & Innovation * Positive Mindset HOW TO APPLY If this opportunity appeals to you, we’d be delighted to hear from you. Please submit your CV along with a brief cover letter telling us a little about yourself.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Technology, Data & Intelligence (TDI) team delivers the systems, tools, and services that power internal operations across the company. From core infrastructure to enterprise platforms, we partner across functions to drive scale, reliability, and innovation through technology. The Staff Site Reliability Engineer Opportunity Okta Federal, Inc. is looking for an experienced Staff TDI Site Reliability Engineer to help build, improve, and maintain our cloud platform services that help Okta support the most sensitive national security missions. The Site Reliability Engineering team delivers foundational infrastructure capabilities that enable corporate engineering teams to operate securely, reliably, and at scale. You’ll play a key role in designing and implementing complex cloud-based engineering enablement systems, while ensuring compliance with strict government requirements.  What you’ll be doing  * Operate and maintain enterprise grade solutions within air-gapped environments. * Build, run, and monitor development tools, pipelines, and infrastructure with a security-first mindset. * Operate autonomously within secure facilities.  * Maintain SLOs/SLIs for workloads with no dependency on external monitoring or SaaS tooling. * Own runbooks and incident response procedures tailored to limited external escalation paths. * Participate in POA&M remediation and support annual/recurring Authority to Operate activities. * Support and run mission critical services depended on by product teams * Deliver excellent internal customer service and advocate for SRE and DevOps practices across teams. * Build and operate CI/CD pipelines that function without internet connectivity. What you’ll bring to the role * 7+ years of experience as an SRE, DevOps Engineer, Cloud Automation Engineer, or Systems Engineer with a track record of delivering complex infrastructure projects at scale. * Experience with container orchestration and runtime environments, including EKS, ECS Fargate, and general container usage. * Proficient in infrastructure automation using Terraform and developing automation tools with Python, while leveraging secure software development practices. * Experience with monitoring tools, especially Splunk, CloudWatch, and the Grafana stack. * Experience with general networking concepts, such as BGP and IPsec management,  and has leveraged AWS networking services, including VPCs, TGWs, and VPC endpoints. * Security Clearance: Active U.S. TS/SCI with polygraph. Additional requirements * The selected candidate may be subject to drug testing to the extent required by U.S. Government contracts. And extra credit if you have experience in the following * Knowledgeable in Linux system administration. * Experience in secure and compliant environments (e.g., FedRAMP), with understanding of FIPS, STIG, and data boundary implementations. * Working experience operating tools and services in air gapped environments. (P24722_3497799) #LI-hybrid Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.    The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $174,000—$239,000 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

AB InBev

ABOUT BEES  Join us to build the future of B2B commerce!  BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.   Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  OVERVIEW: We are looking for a highly skilled and experienced Senior Program Manager to lead global initiatives across multiple regions, with a strong focus on analytics-driven products within BEES ONE. The ideal candidate will bring extensive experience in managing complex projects, possess exceptional communication and negotiation skills, and effectively manage cross-functional teams and stakeholders.  Fluency in English is required, while proficiency in Spanish is highly desirable but not mandatory. This role is ideal for someone who thrives in dynamic environments, enjoys working with data-oriented initiatives, and is motivated by delivering insights that drive business decisions. KEY RESPONSIBILITIES: * Program Management: Lead the end-to-end implementation of multiple concurrent projects, from initial planning through execution and phased deliveries. * Stakeholder Communication: Provide clear and consistent updates on project status, proactively identify and address critical issues, and ensure transparent communication across multiple teams and business areas. * Cross-Functional Collaboration: Act as the key point of coordination between Product, Engineering, Data, and Design teams, ensuring alignment on priorities, dependencies, and deliverables. * Strategic Planning and Execution: Drive quarterly planning cycles, defining project roadmaps, timelines, prioritization, and resource allocation using tools like Jira. * Analytics Product Delivery: Oversee the development and delivery of analytics dashboards, ensuring alignment with business needs and enabling data-driven decision-making. * Risk Management: Identify, assess, and mitigate project risks and blockers, actively driving resolution and maintaining project momentum. * Performance Monitoring: Utilize data and performance metrics to track progress and ensure successful delivery of initiatives. * Continuous Improvement: Contribute to improving project management processes, enhancing efficiency, and scaling best practices across the team. * Support and Customer Service: Ensure delivered solutions meet internal customer needs, particularly supporting commercial and business teams with actionable insights. QUALIFICATIONS: * Education: Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field. An MBA or other advanced degree is a plus. * Experience: Proven experience managing multiple mid-sized technology or data-related projects in parallel, ideally within global or product-driven environments. * Skills: Strong communication and stakeholder management skills, with the ability to navigate complex organizational structures and drive alignment across diverse teams. * Languages: Fluency in English is mandatory (advanced level preferred). Proficiency in Spanish is highly desirable. * Knowledge: Experience or familiarity with data/analytics environments is a strong plus. * Technical Proficiency: Experience with project management tools (e.g., Jira) and agile methodologies. * Analytical Skills: Strong analytical mindset, with the ability to interpret data and support decision-making processes. * Attributes: Proactive, hands-on, highly communicative, and able to manage multiple stakeholders, dependencies, and blockers effectively. WHAT WE OFFER: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied