(Associate) Customer Success Manager

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an (Associate) Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. This role is based in our Amsterdam office, where our Benelux team is located. What you'll be doing: * Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. This results in a high business adoption * Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers. * Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers. * Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). * Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. * Act as the first line for customer issues related to onboarding, usage, or product value. * Partner with Marketing to identify case study, testimonial, and reference opportunities. * Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. * Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility. Who you are: * Fluent in Dutch and proficient in English * You have prior experience in customer success, account management, roles in a SaaS or technology environment. * Proven ability to drive product adoption, customer satisfaction (NPS), and retention results. * You are technically confident and able to guide customers through setup, usage, and best practices. * Strong communication skills across multiple stakeholder levels. You are adept at building trust and asking the key questions that uncover a customer's underlying business needs. * You are highly organized with a proven ability to manage a large portfolio (Mid-Market) with excellent follow-through and attention to detail. You use data to identify trends and risks before they escalate. * You possess a solid understanding of the digital marketing funnel and search marketing landscape and are curious about the digital world.  * A genuine passion for helping customers succeed and seeing measurable business impact. * You are a collaborative team player who enjoys working cross-collaborative with Account Managers, Product, and Marketing to deliver customer value. * You proactively identify and resolve challenges; like to act as a "bridge" to help the team overcome roadblocks and help to elevate peer performance.  * Comfortable working with data and insights to identify trends, risks, and opportunities. What’s in it for you: * Competitive compensation package + bonus * 20 days holiday with an additional 8 days after 6 months of continuous employment * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense  * Health benefit of 50€ a month which you can use to spend on anything that supports positive health * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * Prime location with stunning views of the Alster in a brand-new office space Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Position Green AB

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 200 employees across Europe. About the role As an Associate Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services. In this role, you will mainly: Manage Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations Lead the process of selling additional modules and services to customers Participate in product roll out and engage in customer communication on new platform features Engage customers in marketing and community activities Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product Lead the Customer at risk process with internal support, and manage contract negotiations on commercial terms as part of risk processes when necessary Are you the one we’re looking for? We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions. To succeed in this role, you should have: A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field The ability to work in a fast paced environment and manage multiple priorities at the same time Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues A proactive and solution oriented mindset Professional language proficiency in English, written and spoken Meritorious with language proficiency in Swedish and Norwegian, written and spoken It is also good if you have experience from working with sustainability data management or a commercial role in a SaaS company, but this is not a requirement. What do we offer? At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future. Location We are looking for someone based in the greater Malmö, Stockholm or Oslo region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best. What’s next? If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.

Aphex

ABOUT APHEX We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like BAM, Balfour Beatty, SKANSKA, Kier, MACE, and Murphy use Aphex to deliver their projects ranging from £50 million to multi-billion pound mega projects. Since launching in 2019, we've grown to become the market-leading solution in the UK and Australia, with aspirations to be where every major project in the world is planned and delivered. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change. THE ROLE As a Customer Success Associate at Aphex, you'll learn our Land & Expand Engine inside one of the highest-paced teams at the company: the UK Customer Success Hub. Your job is to help major contractors get genuine value out of Aphex on their live projects. You'll be in the room and on site with planners, engineers, construction managers, and project directors, helping them embed weekly planning routines, daily coordination, and the reporting that makes their projects run better. This is a fast progression role. You'll start in apprentice mode alongside the UK CS team, learning the playbook by doing it. Within 6 to 9 months, most CSAs are running their own portfolio of projects as full Customer Success Managers. We hire people who are hungry for that progression and ready to earn it from day one, not waiting until month nine. The team you're joining is in the middle of a step change: scaling the UK book and expanding into new geographical markets. The CSAs we hire now are part of how the UK CS function holds together and grows through that period. AI is part of how the team works at Aphex. We expect everyone to use it to think, write, plan, and analyse better. Genuine curiosity about how AI can multiply your output is part of the job. At Aphex we challenge the status quo as a default. As you grow in this role, you'll be expected to propose better ways of working and make them real, not wait for someone to ask. WHAT YOU'LL LEARN AND DO * Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own. * Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm. * Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better. * Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers. Hold real credibility at every level. * Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escalate. THE TEAM YOU'LL JOIN You'll be part of the UK Customer Success Hub, working directly alongside four Customer Success Managers who collectively support projects worth billions in construction value across the UK's largest contractors. You'll learn by working live deployments with them, not from a training course. You'll also work closely with our UK sales team to understand how project success translates into account growth, and collaborate with our APAC hub on shared accounts, knowledge sharing, and the global playbook we run across regions. WHY THIS MATTERS Every project you help succeed means a real project gets delivered better. Less waste, less delay, less rework, less pressure on the people doing the work. You're not just supporting software adoption, you're helping the UK's biggest contractors deliver the infrastructure and buildings the country actually needs. ABOUT YOU At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We've noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%. If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply, even if you don't check every box. Your unique perspective might be exactly what we need. What we're looking for: * You build trust quickly with people across all kinds of roles and seniority. You've held real relationships beyond the transaction. People you've worked with before still take your call. * You've been thrown in over your head and figured it out. At least one specific story (probably more) of taking on something you weren't qualified for and getting up to speed fast. * You don't wait to be asked. When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it. Nice to have: * A second European language relevant to our growth into new markets * Previous experience in customer success, SaaS, or a fast-moving B2B environment * Some construction or infrastructure background or curiosity (deep industry knowledge isn't required; curiosity for the work matters) * Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't BENEFITS What we offer: * 25 days holiday plus UK bank holidays * Bupa Health & Dental Care * Pension contribution * Parental leave * Remote-first working with access to a WeWork office for in-person collaboration * The right tools. MacBook Pro setup, modern tech stack, and AI tooling across the team * Genuine development. Personal training allowance plus ongoing coaching and learning support * A team that takes the work seriously. Collaborative, ambitious people who care about doing the work well INTERVIEW & APPLICATION PROCESS Our interview process is typically 2-3 rounds, focused on mutual fit and long-term alignment. As a remote-first business with teams across the UK, Europe, and APAC, parts of the process may run asynchronously.