Senior Technical Writer (Data Documentation)

Backbase

ROLE OVERVIEW The Senior Documentation Engineer is the documentation authority for a value stream (department). You manage the documentation system, information architecture, AI workflows, quality standards, and strategic direction for your domain. Your documentation is vital for implementation teams and partners that integrate the Backbase software in the bank's software ecosystem. You actively seek out users' feedback and use it to improve the documentation and the documentation system. KEY RESPONSIBILITIES * Documentation system: Manages the AI-powered documentation system that is based on docs-as-code and Git. Continuously improves the tools and processes and kills bottlenecks. * Documentation skills: Produces developer documentation and functional documentation with a clear separation in content types. Enforces writing style guidelines, terminology, templates, grammar, and spelling. Is hyperfocused on quality, seamless content flow, and avoiding bloat. Owns the information hierarchy of assigned documentation sets. Acts as a documentation authority within the value stream and advises teams on their documentation needs. * Technical and domain knowledge: Understands the readers' SDLC and how documentation plays a vital role in their work. Has a basic understanding of software development. Has a deep understanding of the products delivered by their value stream and can connect it to the wider Backbase platform. Quickly learns new functional domains and is able to interview R&D product managers to understand the product. Can converse easily with R&D developers to assess technical documentation needs or check technical details. Translates this technical and domain knowledge into effective instructions for AI-powered tools. * Legal and support terms: Understands the support terms and the legal impact of the documentation. * User advocate: Knows the target audience and their documentation needs and pain points. Translates this knowledge into strategic advice to the value stream leadership. QUALIFICATIONS & EXPERIENCE * Experience: 4-10 years as a documentation specialist, technical writer, or equivalent, in the field of developer documentation. * Education: Either a Bachelor/Master's degree in software engineering/related field (combined with professional-level language proficiency) or university-level analytical skills (combined with professional-level language proficiency and a strong aptitude for technology) GENERAL COMPETENCIES PERSONAL * Accountability: Tracks work items vigorously, routinely spots gaps and bugs and creates appropriate work items. Keeps their promises. Manages their calendar, inbox, messages, meetings, and office attendance as a professional. * Prioritization: Focuses on delivering customer value, responds quickly to user requests, divides time across release-related work, bug reports, and improvements. * Growth mindset: Seeks out learning opportunities, asks for feedback, asks questions, and helps others to learn and grow. Challenges decisions when they have a concern. Actively participates in group meetings and makes their voice heard during discussions. Suggests and leads improvement projects. PEOPLE * Stakeholder management: Communicates pro-actively, keeping managers and stakeholders actively updated. Raises issues with the appropriate team or leader. Follows-up with people. Suggests changes to value stream leaders and discusses their requests and suggestions as an equal. * Teams: Builds confidence and trust with their teams through reliability, predictability, and transparency of process and output. Models best behavior to fellow team members and holds them accountable for quality. * Collaboration: Establishes a fruitful collaboration with teams and fellow documentation engineers. Balances helping others and saying no. Practices active listening and clear communication. Focuses on problem solving. May coach and supervise less experienced team members. PROJECT MANAGEMENT * Process: Follows established processes and communicates these with their teams. Drives improvements to processes. * Projects: Oversees a large or complex documentation project with various stakeholders from beginning to end.

Scaleway

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU ? Our growth is driving us to strengthen our Product Documentation team to clarify and elevate the user experience of the Scaleway Console. Your mission will be to design clear, concise, and consistent content for our Console interface, adopting a content-first approach in product discovery and delivery, in order to improve usability, ensure consistency across products, and scale our documentation practices.   YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.   You will be part of a team of 7 people composed of 5 Tech Writers and 2 UX Writers. The team is organized by product expertise (Compute, Network, etc.), and each writer owns a specific domain. You will work in close collaboration with Product Designers, Product Managers, and Developers within product squads to improve Console clarity, align UX and content, and contribute to scalable documentation practices.   YOUR DAILY ROUTINE - Write and improve in-product content for the Scaleway Console (labels, flows, microcopy, error messages, onboarding content) - Participate in product squad rituals (weekly meetings, discovery sessions, refinements) - Contribute to design reviews with a content-first and UX-driven mindset - Ensure consistency with the style guide and global content standards - Collaborate closely with Designers, PMs, Developers, and Tech Writers - Review and refine existing wording to improve clarity and usability - Occasionally contribute to technical documentation updates - Work with tools such as Figma, Git, and Markdown (docs-as-code environment) - Simplify complex cloud concepts for a technical B2B audience - Support content scalability and translation quality   ABOUT YOU HARDSKILLS : - 5+ years of experience in UX Writing, Technical Writing, or Product Content Design - Experience working on complex digital products, ideally in cloud computing, SaaS, or technical B2B environments - Strong ability to simplify technical concepts into clear user-facing content - Hands-on experience with Figma, Git, and Markdown (docs-as-code approach appreciated) - Professional fluency in English (written and spoken)   SOFTSKILLS : - Autonomous and able to lead content topics across stakeholders - Strong collaboration skills in cross-functional environments - Structured and detail-oriented mindset - Critical thinking and ability to challenge product wording constructively - Technical curiosity and willingness to deepen cloud knowledge   WHAT YOU WILL FIND AT SCALEWAY ++++ Hybrid work: We offer up to 3 days of remote work per week. Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.   🚀 Why join the Scaleway adventure ? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.   🔜 THE NEXT STEPS… Screening call with our recruiter Interview with our VP of Product Take-home use case to redesign the wording of a Console feature from scratch and validate your expertise (1h debrief) Technical interview with a UX Writer and a Tech Writer to deepen discussions Final interview with a Product Manager and a Product Designer

Ably

Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a livestreaming event, receiving realtime financial information, or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably we’re not just witnessing this revolution, we’re powering it - at scale. At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build, extend, and deliver powerful digital experiences in realtime, delivering billions of messages for millions of devices every day and supporting organizations like Harness, EA, Panasonic and HubSpot. Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we’d like your help. ABOUT THIS ROLE Thousands of developers around the world use Ably's SDKs and APIs to power realtime features in their applications. The Developer Experience team is responsible for ensuring that Ably is a platform that exemplifies great developer experience, and is a reference point that other companies aspire to. As our Senior Developer Experience Writer, you’ll be contributing directly to this goal; helping developers to quickly understand Ably, build confidently and ultimately succeed with the platform. At its core, this is an AI-focussed role; you’ll be in charge of  setting up the foundations that empower engineers to produce first-class developer documentation with AI at scale. You’ll use AI to automate checks, maintain quality, and allow for rapid iteration in the content itself, as well as in the documentation platform. You’ll still be setting the standards for technical content across the business, and using your expertise to shape the information architecture. This is a modern take on technical writing; you’ll be using AI to both increase your own output, whilst also increasing the velocity of other contributors. The same core values still apply though - ensuring that users can quickly understand and succeed with Ably. DAY TO DAY YOU WILL * Use AI to produce quality content. You’ll write reusable prompts and skills that docs contributors can use to ensure their content meets Ably’s quality standards.  * Define and uphold content standards. You'll help define what great looks like; from docs structure and style to making sure that PRs are always exceeding standards. You’ll leverage AI to check for technical accuracy, and make sure that content always assists developers in learning and succeeding with Ably in the fastest and easiest ways possible. * Build engaging educational content templates. You’ll lead by example by producing reference content that others can use as a pattern to write similar content. This will be in the format of templates and skills that team members can leverage. * Empower engineers to write great content. You'll coach and support engineering contributors to ensure that they’re always producing accurate, well-structured, developer-friendly content. * Champion effective AI use. You'll promote the use of AI for efficiency, while maintaining a sharp eye for quality ensuring content meets editorial standards, is technically accurate, and is free from AI-generated patterns that undermine trust or clarity. * Maintain and elevate the docs platform. You'll take responsibility for shaping the documentation platform's components, structure and tooling. This includes making sure content is logically structured, and easily navigable, and that it helps external developers understand Ably in new and exciting ways.  WE'D LOVE TO TALK IF YOU HAVE * Proven success creating technical content for developers, such as documentation, API references and guides; with a portfolio that others have visibly learned from. * Experience reviewing and giving feedback on technical writing, with the ability to coach others to improve their craft. * Experience and a desire to work in an AI-forward environment. Experience in automation, working with agents and producing quality content at scale is a bonus. * Experience of using AI tools as a core part of your workflow for writing, research and coding, as well as understanding their output and limitations. * Familiarity with APIs, SDKs, and modern web development tools, with the ability to read, write and reason about code examples in at least one programming language (ideally JavaScript). * Strong instincts for developer experience, particularly around onboarding, and a genuine desire to produce experiences that delight developers. * A proactive, self-directed mindset with the ability to take ownership of projects end to end, from ideation through to completion. * Experience at a startup or growth-stage company, or the adaptability to thrive in a fast-paced, agile environment with a focus on rapid iteration, with excellent communication and cross-functional collaboration skills. BONUS POINTS IF YOU HAVE * Experience in maintaining and shaping a documentation platform or developer portal. * Familiarity with information architecture principles and content strategy. * Familiarity with git-driven workflows for managing content changes. * Some knowledge or understanding of event-driven architecture. WHAT’S IT LIKE TO WORK AT ABLY? We’re tackling planet-scale problems and our ambitions are a testament to that. You’ll join a successful, deeply motivated and collaborative team that thrives on innovation, experimentation and autonomy. To get a sense of life at Ably, visit our careers page. You can also read about the origins of Ably's core values on our blog. We believe in fostering a culture that's built on inclusivity and mutual respect among all team members, and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing, allowing them to be their best selves and do great work. * A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you. * Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme. * Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday). * Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover. * Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably. * Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset. * Private healthcare with BUPA. * Medical cash plan to cover a range medical and dental costs. * Mental wellbeing coaching and counselling from Self Space. * Monthly wellbeing budget via Juno. * Life assurance and income protection. * Access to Tech & Cycle to Work schemes. * Weekly snack allowance for our end-of-week “Need To Know” meeting. * A fully-paid one-month sabbatical after five years with Ably. DIVERSITY, INCLUSION & BELONGING AT ABLY We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity. If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.