
Unlimit · Belgrade
About Unlimit Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastru...
About Unlimit
Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.
Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.
Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy.
Role Overview
The Technical Support Engineer specializing in Alternative Payment Methods (APM) is a critical technical role responsible for the stability, performance, and reliability of all APM integrations within our PSP/fintech ecosystem.
This engineer acts as the top-tier technical expert for merchants, internal Product/Engineering teams, and external payment partners. The primary focus is on resolving complex incidents, driving deep root-cause analysis (RCA), leading operational improvements, and guaranteeing seamless, high-volume transaction processing for all supported APMs.
Success in this role requires advanced technical proficiency, superior analytical skills, and the ability to articulate complex issues clearly to both technical and non-technical audiences.
As Unlimit evolves toward AI-native financial infrastructure, this role will also leverage intelligent monitoring, automation, and AI-assisted operational workflows to detect anomalies faster, improve incident response, and continuously enhance the reliability of payment integrations.
Infrastructure Technical Lead Melbourne, Australia Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter. THE OPPORTUNITY CONTEXT: Our IT team is dedicated to managing the IT Infrastructure, Cloud computing needs and the Cloud infrastructure at Ivalua. The team is composed of over 80 global team members mainly based in the USA, France and India. ROLE: Reporting to the Global IT Director, you will act as the technical lead for Infrastructure activities. You will cover a large geographical scope with the APAC region (with datacenters hosted in Australia & Singapore) but also assist the US & EMEA teams. WHAT YOU WILL DO WITH US * Part of the APAC IT team and member of the Global Infrastructure team (AMER, APAC, EMEA), with a close relationship with EMEA & AMER infrastructure team leads * Collaborate and contribute to technical infrastructure projects * Key contributor for the Build of APAC global infrastructure & clients infrastructure setup * Responsible for the quality of the datacenter operations for APAC region: operations preparation, communication, execution * Ensuring that we meet our SLA (availability & performance) and that vulnerability patching, incident closure, backups, logging, DRP and other IT operations are well managed * Monitor infrastructure and applications, raise and follow up alerts with internal teams * Analyze, diagnose, troubleshoot and resolve servers, software, network and other potential IT build, deployment issues * Assist in troubleshooting issues as they arise with ability to prioritize * Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshot * Support Project and Application Maintenance teams on our Commercial Cloud, and ITAR Platforms as functional & part time team member of APAC Client Ops team * Create proper documentation, diagrams and other detailed instructions and procedures qualifications * Enforce security protocols, and ensure system and network integrity * Develop/Suggest automation workflows improvements for repetitive and manual tasks * Ensure continuity between AMER closure and EMEA opening, and act as part of our follow the sun organization YOUR PROFILE If you have the experience and strengths below this role could be for you: Mastery: * Administration of Windows & Linux servers, Public Cloud computing (Azure), OS & software patching * Azure services including Storage, Keyvault, Application Gateway, Azure Firewall, and Network Security Groups, Azure Backup * Hardware management including DELL PowerEdge servers * Datacenter infrastructure management * Network fundamentals and advanced networking (DNS, DHCP, TCP/IP, Routing, Firewall, WAN) Proficient: * Virtualization (Hyper-V) * Scripting (Powershell) * Encryption protocols * HSM * Some exposure to Infrastructure as Code tools (Terraform, Ansible, Semaphore, etc.) * Kubernetes (kubectl & automation) Basic knowledge: * Web Server (IIS,Kestrel) * Database (MSSQL) * Application performance monitoring (APM) Required experience: At least 7 years proven experience as System engineer with comprehensive background of modern datacenter infrastructure (Azure Cloud, Windows & Linux systems, Networking, Web application & database support, security & vulnerability management exposure, etc.) “Nice to have” experience: * Cybersecurity experience * Experience in an international company & team Soft skills: * Stress handling * Leadership * Team player * Good communication * Problem solving attitude * Strong reporting skills * Good documentation writing skill WHAT HAPPENS NEXT If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA * Hybrid working model (3 days in the office per week), * We're a team dedicated to pushing the boundaries of product innovation and technology, * Sustainable Growth, Privately Held, * A stable and cash-flow positive Company for 10 years, * Snacks and weekly lunches in the office, * Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity, * Unlock and unleash your full professional potential with our exceptional training and career development program, * Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued, * Regular social events, competitive outings, team running events, and musical activities, Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua): Powered by People - Powered by You! United from our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/ Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us. #LI-MV1 #LI-HYBRID
The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. The Opportunity: The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director, Adoption Services, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. You Will: * Ensure the successful onboarding, training, enablement, and certification of partner technical resources; * Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; * Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; * Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; * Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; * Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities; * Continuously help curate and evolve lead/best practices for Datadog platform adoption and success. You Are: * Possess a solid technical grounding with hands-on experience of IT Development and/or Operations; * A demonstrable track-record and never-ending passion for learning; * A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom; * Confident presentation skills; * Must be a current EU resident * Desired hands-on experience in two or more of the following areas: * Observability: Datadog, Splunk, AppD, New Relic or Dynatrace * Public Cloud: AWS, Azure, GCP, or Alibaba * Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry * Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go * Config Mgmt: Terraform, Ansible, Puppet, Chef * CI / CD: Jenkins, Gitlab Bonus Points: * Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.); * Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM); * Previous experience with root-cause-analysis, troubleshooting, debugging Why You Should Apply: * Generous and competitive global and US benefits * New hire stock equity (RSUs) and employee stock purchase plan * Continuous career development and pathing opportunities * Product training to develop an in-depth understanding of our product and space * Best in breed onboarding * Internal mentor and buddy program cross-departmentally * Friendly and inclusive workplace culture About Datadog: Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. The Opportunity: The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director, Adoption Services, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. You Will: * Ensure the successful onboarding, training, enablement, and certification of partner technical resources; * Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; * Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; * Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; * Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; * Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities; * Continuously help curate and evolve lead/best practices for Datadog platform adoption and success. You Are: * Possess a solid technical grounding with hands-on experience of IT Development and/or Operations; * A demonstrable track-record and never-ending passion for learning; * A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom; * Confident presentation skills; * Must be a current EU resident * Desired hands-on experience in two or more of the following areas: * Observability: Datadog, Splunk, AppD, New Relic or Dynatrace * Public Cloud: AWS, Azure, GCP, or Alibaba * Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry * Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go * Config Mgmt: Terraform, Ansible, Puppet, Chef * CI / CD: Jenkins, Gitlab Bonus Points: * Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.); * Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM); * Previous experience with root-cause-analysis, troubleshooting, debugging Why You Should Apply: * Generous and competitive global and US benefits * New hire stock equity (RSUs) and employee stock purchase plan * Continuous career development and pathing opportunities * Product training to develop an in-depth understanding of our product and space * Best in breed onboarding * Internal mentor and buddy program cross-departmentally * Friendly and inclusive workplace culture About Datadog: Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.