Customer Care Analyst

ABOUT TEKION: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. JOB INTRODUCTION:  Designs and builds robust, scalable data pipelines and data platform solutions across Tekion's enterprise data platform. Works independently on complex data engineering features and systems while collaborating with peers to deliver high-quality, AI-assisted data products, optimize pipeline performance, and continuously improve data engineering practices. Brings a strong eye for data quality and builds pipelines that are end-to-end reconcilable by design. KEY ROLE AND RESPONSIBILITIES: * Designs, develops, and maintains data pipelines, data models, and data platform services across the Bronze, Silver, and Gold layers. * Writes clean, efficient, and well-documented transformation logic using dbt and Databricks Delta Live Tables (DLT), with a focus on scalability, maintainability, and data correctness. * Participates in data architecture discussions and contributes to decisions around pipeline design, data modeling, and platform component design. * Builds and enforces data quality checks at every layer of the pipeline, including schema validation, null checks, referential integrity, and business rule assertions, ensuring issues are caught early and never silently passed downstream. * Designs pipelines with end-to-end reconciliation in mind, ensuring row counts, aggregates, and key metrics can be traced and validated from source systems through to Gold layer outputs. * Monitors and responds to data quality alerts, investigates anomalies, performs root cause analysis, and drives permanent fixes rather than temporary patches. * Develops and maintains data quality SLAs and works with upstream data owners to resolve source-level issues that impact downstream data products. * Develops and maintains data quality checks, pipeline tests, and end-to-end validation to ensure data product reliability and accuracy. * Collaborates with cross-functional teams including business stakeholders, analysts, and product managers to gather requirements and translate them into well-defined data products. * Troubleshoots production pipeline failures and supports root cause analysis to drive platform reliability and SLA adherence. * Builds and maintains analytical dashboards using Tableau or Databricks AI/BI, enabling self-serve insights for business teams. * Designs, builds, and optimizes Databricks Genie spaces to support natural language querying of Gold layer data. * Develops and optimizes AI agents and data agents, leveraging AI coding assistants to accelerate pipeline development and reduce time to delivery. BASIC QUALIFICATIONS: * 4 to 6 years of experience in data engineering or a closely related discipline * Bachelor's degree in Computer Science, Engineering, Data Science, or a related field * Hands-on experience building and operating data pipelines on Databricks or an equivalent AI-first data platform * Proficiency in Python and SQL; experience with dbt and Databricks Delta Live Tables (DLT) for real-time and near-real-time pipeline development * Experience designing and implementing data quality frameworks including schema validation, null and duplicate checks, referential integrity enforcement, and business rule assertions * Demonstrated ability to build end-to-end reconcilable pipelines where row counts, aggregates, and key metrics can be validated at every stage from source to Gold * Experience with relational and/or NoSQL databases, REST APIs, and cloud-based data services * Strong understanding of lakehouse architecture, data modeling, testing practices, and CI/CD pipelines for data workflows * Demonstrated ability to build and optimize Databricks Genie spaces and AI/BI dashboards for business consumption * Experience building, deploying, and optimizing AI agents, with the ability to use AI coding agents efficiently to accelerate development * Ability to understand business requirements, engage confidently with stakeholders, and translate those requirements into reliable data products * Strong communication and collaboration skills across both technical and non-technical audiences PERKS AND BENEFITS * Opportunity to work with some of the smartest minds to solve complex challenges at scale.  * Impactful role in shaping and securing a global, cloud-native & AI driven platform.  * Innovative, collaborative, and fast-paced culture.    Current Tekion Employees – Please apply via Greenhouse Internal Job Board    ---------------------------------------------------------------------------------------------------------------------------------- Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.  For more information on our privacy practices, please refer to our Applicant Privacy Notice here [https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice].

ABOUT QUINCE  Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: * Customer First: We prioritize customer satisfaction in every decision. * High Quality: True quality means premium materials and rigorous production standards you can feel good about. * Essential Design: We focus on timeless, functional essentials instead of chasing trends. * Always a Better Deal: Innovation and transparency ensure value for both customers and partners. * Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS  At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.  If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE HRBP - Non Tech We are looking for a seasoned HR Business Partner to support our non-technology business functions (e.g., operations, sourcing, merchandising, manufacturing, quality, corporate teams). The role will act as a strategic partner to business leaders, driving people agenda, organizational effectiveness, and talent outcomes aligned with business goals.   Primary Accountabilities :  1. STRATEGIC HR PARTNERSHIP: * Act as a trusted advisor to the non tech managers, leads and employees on all HR matters, including talent management, performance, employee relations, and organizational development. * Partner with the teams to translate team needs into people solutions that drive productivity, engagement, and innovation. * Support the development and execution of HR strategies in areas such as identification of top performers, low performers plan for each of them and pulse of the teams and individuals. 2. EMPLOYEE ENGAGEMENT AND CULTURE: * Champion the development of a strong, innovative, and inclusive culture within the Non - tech organization. * Lead employee engagement efforts, including team pulse surveys, feedback sessions, and action plans to improve engagement, morale, and retention. 3. TALENT DEVELOPMENT & RETENTION: * Support career development and growth opportunities for non tech talent, including trainings, leadership development, and mentorship programs. * Collaborate with non tech leaders on workforce planning, role design, and promotions to ensure high-performing teams are built and sustained. * Drive initiatives to reduce turnover, enhance employee satisfaction, and improve retention rates within non tech teams. 4. PERFORMANCE MANAGEMENT & COACHING: * Partner with managers to implement performance management processes (30-60-90-day plans, drive monthly 1:1 pulse , annual reviews loops). * Coach managers on  team dynamics, conflict resolution, and effective communication within non tech teams. * Identify and address underperformance early, ensuring right action. 5. DATA-DRIVEN HR DECISIONS: * Analyze key people metrics (turnover, headcount, engagement, etc.) to make data-driven recommendations and improvements. * Work with the HR analytics team to develop dashboards for tracking the success of people initiatives within non tech departments. * Implement best practices within recruiting, onboarding, and retention efforts specific to the non tech organization. 6. EMPLOYEE RELATIONS & COMPLIANCE: * Handle employee relations matters, investigations, and escalations, ensuring compliance with local employment laws and company policies. * Act as a liaison between employees and leadership to address concerns and proactively resolve conflicts.   Qualifications :  Required: * 8+ years of HR experience, with at least 5 years in an HRBP role supporting non-tech/business teams * Strong stakeholder management and influencing skills * Solid understanding of HR practices across talent management, engagement, and HR operations * Experience working in industries like retail, manufacturing, sourcing, or consumer businesses preferred * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills Preferred:  * MBA / PGDM in Human Resources or related field * Experience in fast-paced, high-growth environments * Exposure to multi-location workforce /field workforce (is  good to have)   WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form [https://forms.gle/DpJ11jHa1WbqfUWB9]. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.