Toast is dedicated to building the platform that helps restaurants and local businesses thrive - empowering them to adapt, take

control, and focus on what they do best: growing the businesses they love. Because our technology is purpose-built for their

needs, customers trust us to deliver today while investing in the innovations that will power their future.

Toast is building out a New Ventures team with the goal of researching, developing, and eventually scaling a new generation of

products and business lines that can have a substantial impact on Toast’s long-term growth. In this unique role, the New Ventures

Lead will own a key initiative and be a key driver of long-term strategic decision making and innovation at the highest levels of

the company. The ideal candidate knows both how to lead teams to build new technology businesses from scratch, and how to drive

cross-functional alignment on innovation across large organizations.

ABOUT THE ROLE

Responsible for sourcing, developing, and scaling a new business line that can have a substantial impact on Toast’s long-term

growth

Perform market research and competitive analysis.
Become the owner of your product, taking responsibility for the creation of product specs, business analysis for

prioritization, product performance metrics and product roadmaps.

Recruit highly talented intrapreneurs to the New Ventures program and mentor them to build new products and businesses
Define OKRs with the team while tracking progress against them regularly, and communicate plans and progress to

cross-functional partners.

Accountable for entire strategy, operation, and financial performance of the product line
Develop, execute, and - when necessary - adjust 3 - 5 year business plan for New Ventures product line, and own ongoing P&L
Through competitive intelligence and customer insights, stay abreast of the market and identify new business opportunities and

translate them into new revenue streams

Anticipate market trends and developments to create product vision, lead project prioritization and establish go-to-market

approach to successfully achieve sales targets

Articulate biggest value creation levers through ROI analysis and advocate for investment to accelerate growth
Manage, measure and report on the required quality, scope, budget and outcomes of New Ventures projects to the appropriate

stakeholders

Build, lead, inspire and engage a high-performing entrepreneurial team focused on driving results

WHAT YOU'LL NEED TO THRIVE (REQUIREMENTS)

15+ years of GM, product management, and/or operations management experience.
Experience in a start-up environment and/or a rapidly growing tech organization
Previous responsibilities as head of a business unit in terms of P&L, significant budget, etc.
Familiarity with AI-enabled or automation-driven product experiences
Experience defining or working with engineering productivity platforms (e.g., CI/CD, feature flags, experimentation frameworks

such as Harness)

Experience with modern delivery systems influence on product iteration speed, reliability, and user outcomes
A hands-on mentality and willingness to remove obstacles for team members, while also creating connective tissue with

centralized functions

Track record of proven leadership and accountability, meeting or exceeding objectives, while taking products from inception to

launch

Ability to define product vision and roadmap with confidence in feasibility, time, cost and impact
Ability to effectively forecast revenue targets
Experience collaborating with internal/external stakeholders and investors
Strong attention to detail with ability to manage expectations at both an Executive and cross-functional level
Exceptional people skills and demonstrated experience building rapport and driving consensus
Successful past growing and fostering an inclusive culture of high-performing teams
Ability to deal with ambiguity in fast-paced environment

SPECIAL SAUCE* (NONESSENTIAL SKILLS / NICE TO HAVES)

MBA preferred
Prior co-founder or early-stage experience

AI AT TOAST

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build

for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from

Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The

people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

OUR TOTAL REWARDS PHILOSOPHY

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and

brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a

healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with

tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.

All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong

culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations

page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse,

and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our

culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong

culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and

regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide

reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation

to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of

employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role

Director of Product Management, New Ventures

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