Director Product Management

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we’ll deliver on their needs for today while investing in the experiences that will power their restaurant of the future. A day in the life (Responsibilities)  As an IT Service Desk Analyst (P2), you will provide autonomous technical assistance across software applications and hardware. Taking ownership of moderately complex issues. Your responsibilities include: * Operations: Log, triage, and resolve Level 1/2 incidents via Slack, Email, and ServiceNow while meeting SLA targets. * Asset Management: Oversee the IT asset lifecycle including inventory audits, new-hire provisioning, and equipment disposal. * Meeting Rooms & Events: Maintain AV/IT equipment in collaboration rooms and provide live technical support for company Town Halls. * Knowledge Management: Draft internal troubleshooting guides and run IT onboarding sessions for new employees. What you'll need to thrive (Requirements) * Strong hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux. * Proficient in ServiceNow for end-to-end ticket lifecycle management. * Working knowledge of Jira for task tracking and cross-team coordination. * Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi). * Familiarity with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet). * Basic understanding of asset management principles and ITAM tools. * OS: macOS Tahoe, Windows 11, and Linux. * Productivity & AV: Google Workspace, Microsoft 365, Slack, Teams, and Zoom Rooms. * Management & Tracking: Active Directory/Azure AD, Intune or JAMF, ServiceNow, and Jira. What will help you stand out (Nonessential Skills/Nice to Haves) You will regularly work with and support the following environment: * CompTIA A+ or ITIL Foundation v4 are highly preferred. * Experience working with AI systems and large language models, specifically Claude. * Experience in programming and coding with Python, Java, Node.js, and HTML.   AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.   Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Netinsight

DO YOU WANT TO SHAPE THE FUTURE WITH US? Net Insight is a leading media technology and network solutions company enabling broadcasters, service providers, and enterprises to deliver high-quality live video, data, and cloud services worldwide. Headquartered in Stockholm, Net Insight is recognised for innovation in synchronisation, media transport, and cloud-based production workflows. Customers include many of the world’s most prominent broadcasters, telcos, and sports rights holders. Following a strategic realignment in recent years, the product portfolio has undergone significant modernisation. Net Insight is now building on a strong foundation, continuing its evolution into a more market- and product-led business — with a clear focus on growth, scalability, and commercial impact.   ROLE PURPOSE The Director, Internet & Cloud Solutions is accountable for the end-to-end product strategy, commercial performance, growth and lifecycle management of the company’s Internet and Cloud solutions portfolio. The role ensures that customer value propositions, use cases, services, and commercial models are translated into scalable, profitable offerings, supported by software licenses, value-added services (VAS), and operational excellence. This role acts as the product “north star” owner, balancing market needs, technology capabilities, and financial outcomes, while leading cross-functional execution across the organization. KEY RESPONSIBILITIES PRODUCT STRATEGY * Define together with the CPO and the Director of Managed Network Solution the long-term product vision aligned with Net insight’s strategy and North star for Internet & Cloud solutions. * Own a coherent product portfolio spanning the value proposition, use case adoption and continuously develop commercial models with the product team. * Define together with the product marketing manager target markets, customer segments, and positioning in alignment with company strategy. * Maintain a strong external perspective on market trends, customer needs, and competitive dynamics. * Own and prioritize the product roadmap to balance short-term impact with long-term strategic goals. * Drive decisions in collaboration with the product marketing manager on product positioning, which customer segments and markets to target, and with which propositions. * Own market insights related to customer needs, industry trends, and competitive landscape for internet & cloud solutions. COMMERCIALS AND FINANCIALS * Own product P&L for the Internet & Cloud Solutions portfolio including revenue growth, margins, pricing strategy, and product investment priorities. * Define in collaboration with the product team business cases, pricing models and ROI metrics for new products or major product enhancements. PRODUCT LIFECYCLE MANAGEMENT * Own the full product lifecycle from discovery to delivery and retirement. * Define together with the CPO and the Director of Managed Network Solution success metrics and KPIs to track product performance, adoption, and financial outcomes. * Continuously improve and maintain systems and processes for ongoing product performance tracking and portfolio optimization. CROSS-FUNCTIONAL LEADERSHIP * Lead alignment for Internet & Cloud Solutions across Product, Engineering, Sales, Marketing, Operations and Services. * Ensure tight alignment between R&D and the broader organization, acting as the key interface translating market needs into product development and R&D capabilities into customer value. * Ensure product strategy is effectively translated into execution across the organization. * Ensure alignment between roadmap priorities and company-level strategic initiatives. PRODUCT MARKETING AND SALES ENABLEMENT * Partner closely with Product Marketing to support effective go-to-market execution and ensure consistent positioning, messaging, and launch readiness. * Act as a senior product representative in key customer and partner engagements KEY QUALIFICATIONS & PROFILE EXPERIENCE * 5-10 years’ experience in product management or product leadership roles for technical, complex software/or cloud-based technology products. * Strong background in Internet, Cloud, SaaS, or digital infrastructure solutions, preferably within the media and technology industry are a strong plus. * Experience with cloud platforms such as AWS, Azure, or Google Cloud. * Knowledge of media transport formats including SMPTE ST 2110, SRT, RIST, JPEG XS, and IP contribution workflows is a strong plus. * Experience with remote and distributed live production models, or cloud-based media workflows is a plus. Business & Technical Acumen * Strong understanding of cloud architectures, connectivity, and digital workflows. * Ability to translate technical capabilities into compelling customer and business value. * Solid commercial mindset with experience in pricing, business cases, and P&L ownership. * Strong analytical skills with the ability to use data to drive product decisions. * Experience working with broadcasters, telecom operators, sports organizations, or streaming platforms is a strong plus. Leadership & Collaboration * Cross functional leadership capability with the ability to communicate clearly, credibly, and persuasively at all organizational levels. * Proven ability to build trust and strong working relationships across functions, fostering alignment and shared ownership of outcomes. * Comfortable influencing in complex, matrixed organizations, balancing multiple stakeholder perspectives and priorities. * Clear and confident communicator, able to simplify complex topics and present them in a clear, structured way that enables informed decisions. * Collaborative style that encourages openness, constructive challenge, and effective decision making across the organization. Education * Degree in Engineering, Computer Science, Business, or equivalent experience. Location Stockholm or UK Reports to Chief Product Officer Contract Permanent, full-time WELCOME TO APPLY The position is permanent, full-time employment located in our headquarters in Solna Business Park or from your home office in the UK. We value work-life balance; therefore, you can combine remote work and work from the office. For more information about the position, please contact recruiting manager Larissa Görner-Meeus; larissa.gorner@netinsight.net ABOUT NET INSIGHT  Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy® Award winning Nimbra technology to guarantee media delivery. Today, Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds. Welcome to Net Insight, where innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact

Robin Cook

DEINE MISSION Lieferplattformen versprechen Reichweite, binden Restaurants aber häufig in teure Abhängigkeiten mit hohen Provisionen und nehmen ihnen den direkten Kontakt zu ihren Stammkunden. Unsere Mission ist klar: FREE THE RESTAURANTS. Mit unserem Webshop, unserer Plattform robin-cook.de und intelligenten Automatisierungen stellen wir die Restaurants wieder in den Mittelpunkt. Wir helfen ihnen, ihre eigenen Kundenbeziehungen zu stärken, unabhängiger zu arbeiten und profitabler zu werden. Als Senior Product Manager (m/w/d) übernimmst du die Produktverantwortung in unserer entscheidenden Aufbauphase. Du verantwortest drei Themen parallel: Conversion auf Shop und Plattform, Akquise neuer Bestellungen pro Restaurant und Retention über unser Angebotssystem. Du startest mit voller Verantwortung für alle drei Outcomes gleichzeitig und gestaltest aktiv mit, wie wir diese Bereiche in drei eigenständige Produkt-Streams trennen. Dein nächster Entwicklungsschritt ist von Anfang an mitgedacht: Du übernimmst einen der Produkt-Streams als dedizierter Product Manager. Welcher Bereich das ist, entscheiden wir gemeinsam nach Stärke und Affinität. Du arbeitest direkt mit Ben Reimer (Director Product und Operations) zusammen, bist zentrale Schnittstelle zwischen Engineering, Customer Success, User Experience und Geschäftsführung und sorgst dafür, dass jede Wette ein messbares Outcome liefert. Damit stärkst du direkt unsere Mission FREE THE RESTAURANTS. DEINE AUFGABEN * Du verantwortest drei messbare Outcomes: A/B-Test-bewiesenen Conversion-Uplift, neue Bestellungen pro Restaurant pro Monat und Wiederbestellungen pro Restaurant-Besteller-Beziehung  * Du steuerst mehrere parallele Initiativen über drei Sub-Streams hinweg, ohne den Fokus zu verlieren * Du führst Discovery-Prozesse von der unscharfen Beobachtung bis zur validierten Hypothese und übersetzt sie in A/B-Tests, deren Outcome du selbst misst * Du arbeitest in der Tiefe mit Daten: SQL auf ClickHouse, Cohort-Analysen, A/B-Test-Setup. Du delegierst das nicht, du machst es selbst * Du bereitest die strukturelle Trennung in drei eigenständige Streams aktiv vor: Sub-Outcomes separat messen, Code-Module sauber trennen, Backlogs parallel halten * Du arbeitest eng mit Customer Success, um Restaurant-Realität in Produkt-Hypothesen zu übersetzen, und mit dem User-Experience-Lead an Conversion-tauglichen Flows DEIN PROFIL * Mehrjährige Erfahrung als Product Manager in einem datengetriebenen B2C-Produkt, idealerweise im E-Commerce, Marktplatz oder Lieferdienst-Umfeld * Nachweisbarer Track-Record mit mehreren abgeschlossenen A/B-Test-Programmen und mindestens einem klar gemessenen Conversion-Hebel * Tiefe Daten-Kompetenz: SQL selbst schreiben, eigene Hypothesen in Daten validieren, Outcomes selbst messen * Discovery-Praxis aus Kundeninterviews, Datenanalysen und Hypothesen-Tests * Erfahrung in paralleler Steuerung mehrerer Initiativen mit unterschiedlichen Outcomes * Strukturelles Denken: Sub-Outcomes trennen, Code-Architektur lesen, Roadmap-Konflikte auflösen * Klare, direkte Kommunikation und die Bereitschaft, Entscheidungen verbindlich zu treffen * Restaurant-Domain-Affinität oder hohe Lernbereitschaft * Fließende Deutsch- und Englischkenntnisse * Ob du regelmäßig bei uns im Büro in Bremen arbeitest oder überwiegend remote, können wir gemeinsam besprechen. Wichtig ist uns, dass du im Remote Modell ca. zweimal pro Monat bei uns vor Ort bist. DIESE ROLLE PASST ZU DIR, WENN … * du Erfolg an verändertem Kundenverhalten misst, nicht an gelieferten Features * du Probleme selbst findest, statt zu warten, bis sie auf deinem Tisch landen * du Daten und A/B-Tests selbst in die Hand nimmst, statt sie zu delegieren * du Aufbau-Phasen magst und Strukturen lieber selbst baust, als sie vorgefunden zu haben DIESE ROLLE PASST NICHT ZU DIR, WENN … * du ab Tag eins einen klar abgegrenzten Produktbereich suchst * du lieber in bestehenden Strukturen arbeitestt, statt sie selbst mit aufzubauen * du Product Management eher über Features und Roadmaps definierst als über messbare Wirkung DARAUF KANNST DU DICH FREUEN * Unsere Mission „FREE THE RESTAURANTS": Wir entwickeln Technologien, die Gastronom:innen den Rücken freihalten * Ein Produkt, das Restaurants heute schon spürbar hilft. Unsere Kund:innen bestätigen uns regelmäßig, wie sehr sie von unserer Lösung profitieren * Ein Umfeld, in dem Klarheit, Qualität und Impact zählen und in dem deine Arbeit direkt sichtbar wird * Direkte Zusammenarbeit mit der Geschäftsführung und ein Mandat, das Produktteam aktiv mitzugestalten * Egym Wellpass mit Partnern in ganz Deutschland * Moderne Hardware für reibungsloses Arbeiten * Kurze Wege, klare Entscheidungen und echte Verantwortung ab Tag eins * Eine Bande, die offen kommuniziert, gerne zusammenarbeitet und gemeinsam wachsen will