Senior Developer Support Engineer

CSQ426R137 Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations. Impact you will have: * Build and manage a team of Technical Solution Engineers * Provide coaching and mentorship to the engineers * Identify and implement process improvements to meet or exceed regional performance KPIs. * Establish training plans and subject matter expertise within the team. * Drive support escalations  and establish cross-functional collaboration to manage and resolve issues. * Be a player-coach and provide technical leadership to the regional support team. * Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform. * Define quarterly goals and track them to completion to drive team growth and personal development. * Scale the organization by developing processes and guidelines that promote operational efficiency * Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues. * Perform risk assessments and be a hands-on leader   What we are looking for: * Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining * Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers  * Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark™ in a technical capacity * Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers. * Excellent analytical and troubleshooting skills. * Excellent customer facing, verbal and written communication skills * A team-oriented attitude and a high degree of comfort working in a startup environment * Hands-on experience in systems troubleshooting, networking, and Linux fundamentals, JVM troubleshooting, debugging of Java applications is preferred   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  Team Lead, Technical Support As a Technical Support Team Lead based in Bengaluru, you will lead a highly motivated, merchant-focused team that thrives on shared success. Your team serves as the initial point of contact for Adyen's global merchants, providing a service that directly impacts their ability to process payments and grow their businesses. You will guide them in collaborating directly with various Adyen teams across technology, commercial, and operational spheres to deliver the merchant support model. The team's extensive payments knowledge is invaluable to both our merchants and our internal teams. Adyen operates 24/7 on a "follow the sun" principle across different time zones. What you’ll do * Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices. * Manage a team that works with peers distributed across the region and globe to provide top tier support to our merchants. * Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers. * Define and clearly communicate objectives and goals for the Support team. * Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.  * Deal with merchant and senior management escalations across a variety of issues.  * Be an integral part of the global support strategy. Who you are * You are a people leader, and have at least 3 years of experience developing technical support teams.  * You understand different cultures within the region and are able to successfully lead/be part of geographically distributed teams. * You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures. * You are able to serve as an escalation point for varied technical support requests and challenges. * You are able to balance commercial requests with the technical support global strategy. * You have an affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting). * Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space. * You have strong written and verbal communication skills. * Must be willing to travel where required. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.